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Reviews of Grand Palace Hotel

4 out of 5
Grand Palace Hotel
Queen Alya Street, Amman

Reviews

6.8
Rating 10 - Excellent. 19 out of 98 reviews" "
Rating 8 - Good. 26 out of 98 reviews" "
Rating 6 - Okay. 35 out of 98 reviews" "
Rating 4 - Poor. 10 out of 98 reviews" "
Rating 2 - Terrible. 8 out of 98 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Ibrahim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff friendly. great Breakfast. room clean. should be Microwave in the room. overall hotel fantastic
Stayed 13 nights in May 2023

10/10 Excellent

Alexander

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 7 nights in Apr 2023

10/10 Excellent

Ben, Troy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large facility. Nicely kept up.
Stayed 3 nights in Mar 2023

6/10 Okay

fares

Traveled with family and small children
Liked: Cleanliness, staff & service
The floor in room not carpet
Stayed 1 night in Feb 2023

10/10 Excellent

Bashar

Stayed 1 night in Dec 2022

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
do not recommend this hotel to any body.
Stayed 2 nights in Sep 2022

6/10 Okay

vincent

Stayed 2 nights in Jul 2022

2/10 Terrible

Samira

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I just would like to find what I ordered, so I got single room and bed but I ordered king size other thing I just got at the room one towel only the fridge doesn’t work
Stayed 1 night in Jun 2022

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Large hotel, poor location, rooms need updating
Full service upscale hotel, but aging and some of the rooms in need of maintenance and new beds. The location is on a busy road, and the soundproofing is nonexistent. The location also makes it difficult to walk to local restaurants.
Stayed 1 night in Dec 2019

4/10 Poor

Sylvia T

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Naseem

Traveled with group
Liked: Staff & service
Hotel Waz just ok, nothing special.
Stayed 2 nights in Oct 2019

6/10 Okay

Elie

Disliked: Cleanliness
Stayed 2 nights in Jul 2019

4/10 Poor

sam, Beirut

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Booked a deluxe room for my wife and myself, got offered a standard room with twin beds. Reception could not get us the right room. Difficult to get much in terms of service. They seem overwhelmed. Took them over 30mn to deliver ice. The good thing is closeness to Regency Hotel where amenities clearly compensate for the lack in Grand Palace. Wifi is weak and TV is vintage 80s
Stayed 1 night in Jul 2019

6/10 Okay

MAHMOOD A

Disliked: Cleanliness
Convenient hotel for the purpose we travelled.
The hotel was old style with one key provided between two people. Have not they heard of magnetic cards? The safe deposit box proved cumbersome in the assigned room which has necessitated room change. Carpet and drapes were dirty but beds and bathroom were clean. WIFI was unreliable and needed constant pin change.

8/10 Good

Thomala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
I enjoyed my stay very much. The hotel is not new but it was very well-maintained and I was comfortable in my room. The front desk staff spoke very good English and were able to direct me easily to the places I wanted to go. I went to the spa in the ajoining hotel where I received one of the best deep tissue massages ever courtesy of Pamela. Overall, my stay at Grand Palace was very good.

6/10 Okay

Zack, Atlanta

Liked: Staff & service
Nice hotel in the heart of Amman
The hotel location is very good, security is excellent, staff were outstanding with the exception of the beauty salon vendor...terrible person and dilapidated facility!! Breakfast and dinning: food is fairly good, staff were wonderful but the place has dirty, old, stained and unhealthy furniture items. Reception staff were great. WiFi was available but access code were changed on daily basis!!!

8/10 Good

R

Liked: Cleanliness, staff & service, room comfort
Just a good hotel

6/10 Okay

Adrienne, Australia

Liked: Cleanliness
Ok hotel
I have stayed here before with a tour group Feb 2015 so booked from a return to Amman for 8 nights Dec 2015. The hotel is ok but there were 3 major disappointments. If they fixed these I would gladly up my rating because they charge a lot for the room but don't deliver on: 1. I booked a king non-smoking but they said they had none when I arrived! So had to stay on smoking floor. Not impressed! 2. TVs terrible -They need to replace their TVs. All very old fashioned small units, useless to watch a movie. 2. Avoid room service. Very poor quality. Didn't eat the meal. Overall this hotel is fine for short stays but not so good for longer stays, not for the rate charged. I'm generally easy to please, but felt these comments needed.

10/10 Excellent

Allyson , Louisville KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location , clean room , lots of security, gift shop and 24 hour room service .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gloria, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was absolutely nice and very friendly. I liked feeling so secure with all the security measures that the hotel had. I was impressed with the great, great service people gave us. Only thing was no wash cloths(little towels to scrub with).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It was good hotel. I like the location and the cost.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

2/10 Terrible

J. Samina, put my name as Samina only and no country should be used.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
our stay was a disaster moved the next day
booked for a deluxe room with non smoking and got a standard smoking room. After a big argument they gave us a deluxe which was old and looks like never been used with bad smell and the linens was dirty and had to call the staff to come at 3a.m to change the linen. Very dirty room and bathroom and worth no star. In the morning we had to move out and asked our credit card company to dispute the charges. Please be very careful to book in this hotel as they do not accept their shortcomings. We are world traveler but this is the first time we had to go through this in any hotel.

10/10 Excellent

bader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

bader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

bader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Amman
I am happy to write a review for this hotel. I came to Amman for 4 nights and found this hotel very comfortable. Very large room with excellent internet. Breakfast excellent as well. I used the exercise room and it is excellent as well. The staff very friendly and the room always clean. it is a short distance from downtown. Their prices are very reasonable and it is highly recommended.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Tanveer, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in a good location
I was a nice experience staying at this hotel. This is a tour booking type hotel, which means it has been around for a time and hence require updating, but has solid bones.

6/10 Okay

Joe, ottawa Canada

Liked: Cleanliness, room comfort
It was a fine hotel for the price
Not a 4 star for sure more of a economy hotel...it was fine the room was clean with all you need. The staff was ok, bartenders need a course on how to be Bartenders. All in All the place was good for the money i would stay here again

2/10 Terrible

Khader

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jan, London

Liked: Cleanliness, staff & service, room comfort
Nice but not located near Downtown
The hotel doesn't have many faults and is good overall other than the fact that it is not walking distance from anything significant and the decor is slightly dated. However everything else is very good.

10/10 Excellent

SquashTiger, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel walking distance to Hussein sport city
Clean hotel, good full buffet breakfast, great friendly staff, also good lunch buffet with reasonable price... Overall I liked this hotel :)

4/10 Poor

Minmi, Paris, FRANCE

Disliked: Staff & service
Rude front desk staff!!
The front desk stuff was too rude. We made a reservation for twin non-smoking room with full payment. But the stuff prepared a single room and asked me the payment again!! It was me who needed to verify the reservation on sight and show him the confirmation, because he even refused to make a simple reconfirmation through their booking system!!!!

10/10 Excellent

ray, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service , very clean

6/10 Okay

Verified traveler

Disliked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good option in new Amman city
If you plan to visit all attractions in Amman and surrounding areas, this hotel is more than enough. The room size is very good, comfortable beds, satellite TV and the buffet breakfast is very decent.

8/10 Good

Assad, UAE

Liked: Cleanliness, room comfort
Nice hotel
the hotel is nice and clean, the staff is helpful and cooperative,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 48 hours in Amman
Good and clean. tasty traditional breakfast. no internet access...

6/10 Okay

Roy, New York

Totally Un-impressed
This is a much older hotel and the facilities are barely up to standards. There is only one restaurant the actual location; for additional place to eat one must go over to its connecting sister hotel, The Regency Palace. Which is a 5 star, and perhaps deserving of its rating. The Grand Palace,however, itsn't deseving of its 4 Star rating. The elevators are smal, old and not well-maintained. Rooms are Ok, but found the mattresses to be old and not in the best conditions.

6/10 Okay

Rose, Littleton Colorado

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Grand Palace in Amman Jordan
We were only there one night. I didn't feel the service was pleasant. The room was clean and comfortable. I can't speak to the location because we left Amman the next morning for the Dead Sea. It didn't appear to be very much to see in the area.

6/10 Okay

Verified traveler

Liked: Cleanliness
OK for cost
Stayed 2 nights with 3 nights elsewhere in between. Difficult to find but very helpful night staff talked us in from our hire car and were very friendly and welcoming. Room on first night was better than on our 2nd night - 2 double beds, quiet room away from the main road and generally better condition. 2nd night we were put in a room with 3 single beds, despite having booked 2 double beds, and were facing the main road which was incredibly noisy throughout the night but I was ill and couldn't summon the energy to ask to move and wasn't sleeping anyway! This room was also very tired generally and they charged us for an extra half day when we asked to check out late because I wasn't well enough to leave at lunchtime whereas the hotel in Petra on the previous day had been very happy to let us stay as long as we needed to without charge. Staff on 2nd night not as friendly or welcoming as on 1st night. Only cost £84 a night, though, so can't expect too much at that price. Breakfast disappointing and not included in room rate - my daughter went out in the hire car and brought it in on the 2nd stay, even though I couldn't eat anything! Depends what you're looking for and what your budget is but acceptable.

10/10 Excellent

mosleh abu naameh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

John, Dubai

Liked: Cleanliness, staff & service, room comfort
OK
The hotel was nice. Good price. I booked mainly because of the indoor pool but the pool was closed so I was very disappointed. Also the hotel turned the A/C off because it was going to cool down the following day. So the night I was there it was hot in the room. Plus the street noise was very loud. I would not stay here again.

8/10 Good

Wan M, Terengganu, Malaysia

Liked: Cleanliness, staff & service, room comfort
4 star hotel in Jordan
It would be much better if the hotel can provide iron and iron board. I ended up buying an iron myself.

6/10 Okay

Verified traveler

Liked: Staff & service
This hotel needs to lose one of its four stars.
The room was clean. Unfortunately, the same cannot be said of the really old bed linens.

8/10 Good

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean rooms, good food, reasonable price, helpful staff - recommended

8/10 Good

Andy, UK

Liked: Cleanliness, room comfort
Good in comparison
Overall, the hotel was good value, especially compared to the chain hotels in the city. The rooms were good despite being past their best. The front desk staff were a bit on the grumpy side and the business centre was filthy though.