Exterior

Reviews of Le Royal Hotels & Resorts - Amman

5 out of 5
Le Royal Hotels & Resorts - Amman
Zahran Street 3rd Circle, Jabal Amman, Amman

Reviews

8.2

Very Good

Rating 10 - Excellent. 133 out of 261 reviews" "
Rating 8 - Good. 63 out of 261 reviews" "
Rating 6 - Okay. 36 out of 261 reviews" "
Rating 4 - Poor. 11 out of 261 reviews" "
Rating 2 - Terrible. 18 out of 261 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ahmad

Liked: Amenities
Disliked: Cleanliness
The hotel needs refurbishing, and in the same time they have to take better care of cleanliness.
Stayed 1 night in Mar 2024
Response from Le Royal Hotels & Resorts –Amman management on Mar 12, 2024
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotel & Resorts – Amman and for taking the time to send us your valuable review we will consider your comment to improve our services in the future.We will make sure in your next visit to demonstrate the true Le Royal Hotel & Resorts - Amman Hospitality. Best Regards.

4/10 Poor

Yaser

Liked: Staff & service
Disliked: Property conditions & facilities
It didn’t stand up to the amount that it cost
Stayed 1 night in Feb 2024
Response from Le Royal Hotels & Resorts –Amman management on Mar 11, 2024
Dear Mr. Yaser,We would like to thank you for staying at Le Royal Hotel & Resorts – Amman and for taking the time to send us your valuable review we will consider your comment to improve our services in the future.We will make sure in your next visit to demonstrate the true Le Royal Hotel & Resorts - Amman Hospitality. Best Regards.

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are absolutely brilliant. Generally, everyone in Jordan is incredibly kind. I’m going back to the UK today and I am absolutely gutted. The staff are so quick and efficient. The hotel is clean and gorgeous from the inside and outside. There are spa facilities open, both mix and segregated. I will definitely be returning. The staff will help with any queries but I would strongly recommend the following: 1. Uber for all local travel 2. Rent a cheap car from Enterprise for all longer distance travel - always carry passport and driving license with longer distances as police randomly stop you but they’re really lovely. 3. Get a Jordan pass if you’re definitely doing Petra, otherwise it’s pretty much the same costs. Jordan pass is easier but there are a couple of things you may have to spend £2-£3 pounds on such as sacred Churches etc. I would personally always get a Jordan pass. 4. I did the Amman sites and malls, Mount Nebo and Madaba, Petra and Wadi Rum, Lots Cave and Dead Sea and Cave of the 7 sleepers. I was only here for 7 days and if I could, I would’ve done Jaresh and Aqaba. 5. WiFi everywhere is brilliant but get yourself an eSIM. I bought one for 19 euros from Holafly for Jordan and the signal is brilliant. This gave me 5 days of unlimited data. It is expensive in the long run but for me, I was more than happy for fork out for it. I swear, it’s amazing. The people are amazing. Especially the Palestinian Jordanians. Absolutely beautiful.
Stayed 7 nights in Feb 2024
Response from Le Royal Hotels & Resorts –Amman management on Mar 11, 2024
Dear Ms. Natasha,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

ZIYAD, ALTUWAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Le Royal Hotels & Resorts –Amman management on Mar 7, 2024
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable review. It’s always gratifying to receive positive feedback, and your kind review will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good.
Stayed 2 nights in Feb 2024
Response from Le Royal Hotels & Resorts –Amman management on Mar 7, 2024
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable review. It’s always gratifying to receive positive feedback, and your kind review will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Shibli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just great
Stayed 3 nights in Feb 2024
Response from Le Royal Hotels & Resorts –Amman management on Feb 25, 2024
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable review. It’s always gratifying to receive positive feedback, and your kind feedback will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Marwan

Stayed 2 nights in Feb 2024
Response from Le Royal Hotels & Resorts –Amman management on Mar 25, 2024
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Rabea, Orland Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MashAllah! Beautiful location. The staff is amazing. Excellent water pressure. Amazing customer service! I stayed here since it was closer to our hospital to give birth. I love this hotel and the staff. Beautiful and elegant!
Stayed 2 nights in Feb 2024
Response from Le Royal Hotels & Resorts –Amman management on Feb 13, 2024
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Le Royal Hotels & Resorts –Amman management on Feb 7, 2024
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable review. It’s always gratifying to receive positive review, and your kind review will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Name

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All ok and as plan
Stayed 2 nights in Dec 2023

10/10 Excellent

Hailan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and good view
Stayed 1 night in Nov 2023

8/10 Good

Osama

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Le Royal Hotels & Resorts –Amman management on Nov 28, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable review. It’s always gratifying to receive positive feedback, and your kind review will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great Property with good customer service.
Stayed 1 night in Oct 2023
Response from Le Royal Hotels & Resorts –Amman management on Oct 23, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable review. It’s always gratifying to receive positive feedback, and your kind review will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

6/10 Okay

Dana

Liked: Cleanliness, staff & service
I arrived at about 11 PM, so the hotel cafe was not open. Furthermore, there was nothing in the room fridge, i.e. the "minibar". So, I had to order from room service. I was surprised to find there was no wine listed on the menu. Coming from Kuwait I was looking forward to a glass of wine. On the phone, I asked room service if wine was available. He recommended that I get it from the minibar. I explained to him that there was nothing in the minibar. I resorted to ordering beer. I also ordered a Chicken Caesar Salad. Sadly what I got was a bowl of somewhat cut-up iceberg lettuce (instead of romaine) drowning in blue cheese dressing (instead of Ceasar)..I ate it anyway because I was so hungry but it really stood out as one of the worst meals of my life! The location was a good for this visit but I do not plan a repeat. On the bright side, the room was nice and was clean. I was able to figure out how to change the temperature to cool the room (though it was down to guesswork due to no labels explaining what to do). The maid was bright and cheery. The TV remote control stopped working and when I reported it the replacement came quickly. The hot water was excellent and the shower worked perfectly. I miss having a bathtub in a 5-star hotel but it seems bathtubs are generally disappearing. One thing is needed: these days almost everyone is recharging electronic devices by USB connection. In a 5-star hotel, it would be good to provide at least one USB electronic outlet.
Stayed 3 nights in Oct 2023
Response from Ghassan Jana - General Manager on Oct 8, 2023
Dear our valuable guest Ms. Winner,Greetings from Le Royal Amman, Please allow me to take this opportunity to thank you for your valuable comments regarding your stay. We appreciate all your comments and take them all very seriously and I have shared them with all department heads in order to improve standards and services. Thank you again with my sincere apologies asking you for a second chance in order for us to demonstrate the Le Royal real hospitality. Thank you, I remain.

8/10 Good

Ahmad

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Le Royal Hotels & Resorts –Amman management on Sep 16, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable review. It’s always gratifying to receive positive feedback, and your feedback will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

8/10 Good

Khalid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Le Royal Hotels & Resorts –Amman management on Sep 2, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us review score. It’s always gratifying to receive positive feedback, and your kind score will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

SAWSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 17 nights in Jul 2023
Response from Le Royal Hotels & Resorts –Amman management on Aug 7, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Said

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
i always stay at le royal when i visit Jordan ..i found it at all time good for traveller like me who like quite clean and helpful staff at the cafeteria and restaurant .. rooms always cleaned at your request ... i stayed in other 5 star hotels before in Amman ..this hotel staff excellent you always make you and visiting friend welcome .. in general the hotel is very good
Stayed 9 nights in Jul 2023
Response from Le Royal Hotels & Resorts –Amman management on Aug 7, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Lutfi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Le Royal Hotels & Resorts –Amman management on Aug 7, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Moe

Stayed 1 night in Jul 2023
Response from Le Royal Hotels & Resorts –Amman management on Aug 7, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Khair

Stayed 1 night in Jul 2023
Response from Le Royal Hotels & Resorts –Amman management on Sep 2, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us review score. It’s always gratifying to receive positive feedback, and your kind score will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

elie, riyadh

Liked: Cleanliness, property conditions & facilities
Perfect staff location
Stayed 1 night in Jun 2023
Response from Le Royal Hotels & Resorts –Amman management on Aug 7, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Fakhre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel I always stay there Very nice friendly staff the treated me like family I recommend this hotel for many reasons specially its in the middle of everything if I can will give them 10 stars. Very clean and very safe.
Stayed 7 nights in May 2023
Response from Le Royal Hotels & Resorts –Amman management on Jun 24, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, property conditions & facilities
check in and check out is slow, but in general it was an excellent experience
Stayed 1 night in Jun 2023
Response from Le Royal Hotels & Resorts –Amman management on Jun 5, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

8/10 Good

ziad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2023
Response from Le Royal Hotels & Resorts –Amman management on May 31, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Jumana

Stayed 2 nights in May 2023
Response from Le Royal Hotels & Resorts –Amman management on May 31, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Ahmad, Chula Vista

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel and location is good, good staff
Response from Le Royal Hotels & Resorts –Amman management on May 13, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

NELSON, DORAL

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great
Stayed 2 nights in Mar 2023
Response from Le Royal Hotels & Resorts –Amman management on Mar 22, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

8/10 Good

Almohannadi, Doha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Le Royal Hotels & Resorts –Amman management on Apr 4, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable review. It’s always gratifying to receive positive feedback, . We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

8/10 Good

Almohannadi, Doha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was received, and then I noticed some food in the room, and the reception was informed of what I saw, so the problem was resolved and I was upgraded to another clean room
Stayed 1 night in Mar 2023
Response from Le Royal Hotels & Resorts –Amman management on Mar 22, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotel & Resorts – Amman and for taking the time to send us your valuable review we will consider your comment to improve our services in the future.We will make sure in your next visit to demonstrate the true Le Royal Hotel & Resorts - Amman Hospitality. Best Regards.

2/10 Terrible

Jumana

Stayed 1 night in Feb 2023
Response from Le Royal Hotels & Resorts –Amman management on Mar 22, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotel & Resorts – Amman and for taking the time to send us your valuable review we will consider your comment to improve our services in the future.We will make sure in your next visit to demonstrate the true Le Royal Hotel & Resorts - Amman Hospitality. Best Regards.

8/10 Good

ALI

Stayed 3 nights in Feb 2023
Response from Le Royal Hotels & Resorts –Amman management on Feb 12, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Abdallah

Stayed 1 night in Feb 2023
Response from Le Royal Hotels & Resorts –Amman management on Mar 22, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

2/10 Terrible

Mohammad

Stayed 1 night in Jan 2023

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Response from Le Royal Hotels & Resorts –Amman management on Jan 10, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

8/10 Good

Abdulsattar

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Few days in Amman
the staff was good , but you have to call more than one time to respond to you .. keep forgotten to bring towels couple of times
Stayed 5 nights in Dec 2022
Response from Le Royal Hotels & Resorts –Amman management on Jan 10, 2023
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotel & Resorts – Amman and for taking the time to send us your valuable review we will consider your comment to improve our services in the future.We will make sure in your next visit to demonstrate the true Le Royal Hotel & Resorts - Amman Hospitality. Best Regards.

10/10 Excellent

Daniel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby area is beautiful, and the pools and the spa are amazing. The room was large although a little dated and the tile in the shower could use some updating. The water pressure in the shower was great though. It was a lovely place to stay.
Response from Le Royal Hotels & Resorts –Amman management on Nov 8, 2022
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

2/10 Terrible

mohammed

Business traveler
Disliked: Amenities
There was no hot water … and by the time hot water was available I checked out
Stayed 1 night in Oct 2022
Response from Le Royal Hotels & Resorts –Amman management on Oct 26, 2022
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotel & Resorts – Amman and for taking the time to send us your valuable review we will consider your comment to improve our services in the future.We will make sure in your next visit to demonstrate the true Le Royal Hotel & Resorts - Amman Hospitality. Best Regards.

10/10 Excellent

Aline, Metn

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay
Stayed 1 night in Oct 2022
Response from Le Royal Hotels & Resorts –Amman management on Oct 26, 2022
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us.Best Regards.

10/10 Excellent

Fakhre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ممتاز الاوتيل والناس الي بشتغلوا هناك مناح ان شاء الله رح انزل فيه المره الجاي
Stayed 10 nights in Sep 2022
Response from Le Royal Hotels & Resorts –Amman management on Oct 10, 2022
Dear Mr. Abu Shakra,Thank you very much for your recent stay at Le Royal Hotel. As a hotel that takes great pride in taking care of its guests, we would like to thank you for sharing your feedback.We appreciate your opinion and look forward to welcoming you again soon.Yours Sincerely,شكرا جزيلا على إقامتك الأخيرة في فندق لو رويال. كفندق يفخر برعاية ضيوفه، نود أن نشكرك على مشاركة ملاحظاتكنحن نقدر رأيك ونتطلع إلى الترحيب بك مرة أخرى قريباتفضلوا بقبول فائق الاحترام

6/10 Okay

Clare

Liked: Staff & service
The building and rooms were old and dated. My shower had tons of mold on it. The listing originally said breakfast was included at this hotel (which is why I booked this place), but when I arrived my reservation had no breakfast and I had to pay 10 JD every day. The other “restaurants” inside the hotel have cover fees because they offer entertainment, so an affordable dinner was very difficult to find. The location in Amman is just ok, it was about a 30 min walk to rainbow st. And even further for tourist areas. Definitely recommend using Uber or taxi. I hate to be a snobby American, (but for other Americans thinking about staying here) I’ve stayed in Holiday Inn’s that are nicer and less expensive.
Stayed 2 nights in Sep 2022
Response from Le Royal Hotels & Resorts –Amman management on Oct 2, 2022
Dear Ms. Clare,Thank you for your feedback, I have shared your comment with the concerned people in order to take care of it. We apologize for any inconvenience and look forward to serving you again.Thank you and best regards,

6/10 Okay

Ahmad

Traveled with group
Liked: Amenities
The toilets near the pool were too dirty. The food at the pool bar was very bad. We ordered beef burgers which didn't taste good at all. The staff were not very friendly at the reception. The toilet inside the room was clean though. The room service members were very friendly and helpful. Thank you
Stayed 1 night in Sep 2022
Response from Le Royal Hotels & Resorts –Amman management on Sep 12, 2022
Dear Sir/Madam,We would like to thank you for staying at Le Royal Hotel & Resorts – Amman and for taking the time to send us your valuable review we will consider your comment to improve our services in the future.We will make sure in your next visit to demonstrate the true Le Royal Hotel & Resorts - Amman Hospitality. Best Regards.

4/10 Poor

Rachid

Traveled with group
Disliked: Staff & service
Worst Club Lounge ever
My booking was inclusive of Club lounge but the Club only opens between 6 to 8 and whenever i needed a coffee i had to pay for it at Ivvy. I only used the lounge for "super" and it was awful. Nothing is available to drink even water was hiddent behind the counter.
Stayed 4 nights in Jul 2022
Response from Le Royal Hotels & Resorts –Amman management on Aug 3, 2022
Dear Sir/Madam, We would like to thank you for staying at Le Royal Hotel & Resorts – Amman and for taking the time to send us your valuable review we will consider your comment to improve our services in the future. We will make sure in your next visit to demonstrate the true Le Royal Hotel & Resorts - Amman Hospitality. Best Regards.

2/10 Terrible

Omar, Pacifica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
Stayed 1 night in Jul 2022
Response from Le Royal Hotels & Resorts –Amman management on Jul 25, 2022
Dear Sir/Madam, We would like to thank you for staying at Le Royal Hotel & Resorts – Amman and for taking the time to send us your valuable review we will consider your review to improve our services in the future. We will make sure in your next visit to demonstrate the true Le Royal Hotel & Resorts - Amman Hospitality. Best Regards.

10/10 Excellent

Muhanned Abu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 14 nights in Mar 2022
Response from Le Royal Hotels & Resorts –Amman management on Jul 25, 2022
Dear Sir/Madam, We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable review. It’s always gratifying to receive positive feedback, and your kind review will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us. Best Regards

10/10 Excellent

Husain

Stayed 2 nights in Jul 2022
Response from Le Royal Hotels & Resorts –Amman management on Jul 25, 2022
Dear Sir/Madam, We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable review. It’s always gratifying to receive positive feedback, and your kind review will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us. Best Regards.

10/10 Excellent

Mohammad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice trip and hotel
Comfortable stay
Stayed 1 night in Jul 2022
Response from Le Royal Hotels & Resorts –Amman management on Jul 20, 2022
Dear Sir/Madam, We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us. Best Regards.

10/10 Excellent

Mohammad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Fabulous
Stayed 1 night in Jun 2022
Response from Le Royal Hotels & Resorts –Amman management on Jul 20, 2022
Dear Sir/Madam, We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us. Best Regards.

6/10 Okay

AHMAD M, Los Gatos

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No one help with loading and unloading bags. People out side are not friendly.
Stayed 1 night in May 2022
Response from Le Royal Hotels & Resorts –Amman management on Jul 20, 2022
Dear Sir/Madam, We would like to thank you for staying at Le Royal Hotel & Resorts – Amman and for taking the time to send us your valuable review we will consider your comment to improve our services in the future. We will make sure in your next visit to demonstrate the true Le Royal Hotel & Resorts - Amman Hospitality. Best Regards. Le Royal Hotels & Resorts –Amman management

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful and the staff went to the max with service’s
Stayed 8 nights in May 2022
Response from Le Royal Hotels & Resorts –Amman management on Jul 20, 2022
Dear Sir/Madam, We would like to thank you for staying at Le Royal Hotels & Resorts –Amman and for taking the time to send us your valuable comments. It’s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We hope to have the opportunity in the near future to welcome you again at our hotel. Thank you for sharing your experience with us. Best Regards.