Ratings based on 29 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.2 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
by Raman from Mumbai
Good hotel average maintenancePosted May 2, 2014
Location: Golden Temple, Wagah Border and Jalianwallah Bagh
Stayed at the hotel for 1 Night with my family. A lot of improvement is needed in the hotel management. Had to call house keeping/ maintenance staff thrice i.e. for Air Conditioner, Electric Kettle and Shower. Good part was that the staff was willing to listen and act.
Recommendedby badruddin from london
amzingPosted Jan 29, 2014 on Hotels.com
Recommendedby Priya from Canada
Worst service and poorly maintainedPosted Jan 22, 2014 on Hotels.com
I have stayed at many best western hotels before but I would say this was the worst one! The service, let's start with the front line staff, very unfriendly, made the worst of our trip. I regret booking this hotel. Because I booked through hotels.com, they made me feel like they couldn't do anything to help me, that I would have to back to where I booked my vacation and deal with my issue there. And the rooms are very poorly maintained, they are not clean and the furniture is very old and stained. The tub was dirty as well. There was left over food bits under the carpet also. And the staff also try putting me into one of the cheaper rooms and when I complained and said I had booked an executive suite, that's when they shifted us. They couldn't seem to find my second booking for the room either. I would say the staff is always the ones that make any hotel shine, and I'm sorry to say your staff did not achieve that at all. Especially your front desk staff.
for Familiesby Jagan from Bangalore
Great locationPosted Jan 7, 2014 on Hotels.com
Good location with good service and breakfast spread. The rooms were very clean and the staff was courteous. Great 2-day stay!
Recommendedby sohan from pune
Posted Nov 1, 2013 on Hotels.com
The hotel has very friendly staff and all my needs were met immediately. Would definitely recommend staying here.
Really doesn't live up to the price point.Posted Oct 19, 2013
Friendly and helpful staff, but the hotel was a little dirty, very busy which made it noisy especially late at night. Food for lunch and dinner fell a little short of expectations! Breakfast was great and drivers were great. Nice pizza place over the road. Hotel in the middle of nowhere.
Don't go therePosted Aug 27, 2013
Pros: Not a lot
Cons: Most things
Location: Dirty not very nice
Not very enjoyable, poorly maintained.noisy guests not cotrolled by uninterested staff late into the night. Presented with bill for an exodus prepaid room.
for Personal Eventby GB from Mumbai
clean hotel,value for moneyPosted Aug 19, 2013 on Hotels.com
clean hotel,value for money
Recommendedby EPS from gurgaon
Amazing hotel.Posted Aug 11, 2013 on Hotels.com
Its way ahead than the expectations.
Recommendedby GJ from NY/Punjab
Excellent place, good pleasant staffPosted May 30, 2013 on Hotels.com
My parents stayed and they really liked the place. Clean, easy check-in/out. Hotels.com answered all the questions/concerns before I was booking. No problems..only issue was that they told the front desk to give a wake up call as they had to catch the flight but nobody did. But otherwise everything was excellent...will go again..