Ratings based on 29 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
62% of guests recommend
3.5 Room cleanliness
3.2 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Raman from Mumbai

Good hotel average maintenance

Posted May 2, 2014
Pros: Satff
Cons: Maintenance
Location: Golden Temple, Wagah Border and Jalianwallah Bagh
Stayed at the hotel for 1 Night with my family. A lot of improvement is needed in the hotel management. Had to call house keeping/ maintenance staff thrice i.e. for Air Conditioner, Electric Kettle and Shower. Good part was that the staff was willing to listen and act.
5 out of 5
by badruddin from london


Posted Jan 29, 2014 on Hotels.com
1 out of 5
by Priya from Canada

Worst service and poorly maintained

Posted Jan 22, 2014 on Hotels.com
I have stayed at many best western hotels before but I would say this was the worst one! The service, let's start with the front line staff, very unfriendly, made the worst of our trip. I regret booking this hotel. Because I booked through hotels.com, they made me feel like they couldn't do anything to help me, that I would have to back to where I booked my vacation and deal with my issue there. And the rooms are very poorly maintained, they are not clean and the furniture is very old and stained. The tub was dirty as well. There was left over food bits under the carpet also. And the staff also try putting me into one of the cheaper rooms and when I complained and said I had booked an executive suite, that's when they shifted us. They couldn't seem to find my second booking for the room either. I would say the staff is always the ones that make any hotel shine, and I'm sorry to say your staff did not achieve that at all. Especially your front desk staff.
4 out of 5
for Families
by Jagan from Bangalore

Great location

Posted Jan 7, 2014 on Hotels.com
Good location with good service and breakfast spread. The rooms were very clean and the staff was courteous. Great 2-day stay!
4 out of 5
by sohan from pune

Posted Nov 1, 2013 on Hotels.com
The hotel has very friendly staff and all my needs were met immediately. Would definitely recommend staying here.
3 out of 5
by Amy

Really doesn't live up to the price point.

Posted Oct 19, 2013
Friendly and helpful staff, but the hotel was a little dirty, very busy which made it noisy especially late at night. Food for lunch and dinner fell a little short of expectations! Breakfast was great and drivers were great. Nice pizza place over the road. Hotel in the middle of nowhere.
1 out of 5
by Nick

Don't go there

Posted Aug 27, 2013
Pros: Not a lot
Cons: Most things
Location: Dirty not very nice
Not very enjoyable, poorly maintained.noisy guests not cotrolled by uninterested staff late into the night. Presented with bill for an exodus prepaid room.
5 out of 5
for Personal Event
by GB from Mumbai

clean hotel,value for money

Posted Aug 19, 2013 on Hotels.com
clean hotel,value for money
5 out of 5
by EPS from gurgaon

Amazing hotel.

Posted Aug 11, 2013 on Hotels.com
Its way ahead than the expectations.
5 out of 5
by GJ from NY/Punjab

Excellent place, good pleasant staff

Posted May 30, 2013 on Hotels.com
My parents stayed and they really liked the place. Clean, easy check-in/out. Hotels.com answered all the questions/concerns before I was booking. No problems..only issue was that they told the front desk to give a wake up call as they had to catch the flight but nobody did. But otherwise everything was excellent...will go again..