Ratings based on 889 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from NRW OWL

Nettes Hotel mit einem Stern zu Viel

Posted Jun 26, 2015
Das Hotel liegt leicht am Rand von der Innenstadt. Diese ist aber in 15 min mit der tram erreichbar. Das Hotel Selber hat mir auf den ersten Blick ganz gut gefallen, doch schon beim CheckIn gab man uns ein 3 Bett Zimmer obwohl wir eins für 2 Personen mit Doppelbett gebucht haben. Nach langen gesprächen bekamen wir doch noch unser Doppelbett. Das 3 Bett Zimmer War auch nicht geputzt. Die Staubschicht auf den Gläsernen Regalen War gleich sichtbar. Beim Doppelbett Zimmer War es dann besser aber trotzdem nicht gesaugt. Also in Deutschland habe ich schon bessere 3 Sterne Hotels gesehen.
5 out of 5
for Everyone
by A verified traveler from ed

Nice hotel a bit far from centre but easy acces

Posted Jun 6, 2015
Very nice hotel. Easy access to town. Staff extremely help full. As they only put together 2 single beds a bit disappointing but everything else is perfect
3 out of 5
for Couples
by A verified traveler from Karlsruhe

Gute Anbindung zur Stadtmitte, ca. 6 km

Posted Jun 2, 2015
Pros: Das große Zimmer
Cons: Ja, dass man Abends auch einen Drink(mit Alkohol) nehmen kann.
Location: 6 km ca.15 - 20 Min. zur Stadtmitte mit guter S-Bahn und Bus - Anbindung -
Im Aufenthaltsraum (kein Restaurant) gibt es Sandwiches, aber kein Bier oder andere alkoholische Getränke.
2 out of 5
by A verified traveler from Manchester


Posted Jun 1, 2015
Pros: N/a
Cons: Option of alcohol beverage.
Location: Nothing nearby and not suitable for walking around after dark.
Ok if you want to stay out of main centre. Area not the most attractive and wouldn't want to walk around after dark. No alcohol served in hotel and no explanation why.
4 out of 5
for Everyone
by A verified traveler from Montreal

Nice hotel

Posted May 27, 2015
Really nice. A little far from the center area but very accessible by tram or bus. For the price, it's ok. Breakfast not included but worth is price. Very good food. Nice experience overall!
1 out of 5
by A verified traveler from England

Not a great hotel at all and not very nice area.

Posted May 12, 2015
Pros: The breakfast was ok.
Cons: Cleanliness
Location: Not a great location and the area was a bit run down.
Problems with first room! a sewage smell which according to the reception was revolting. Not very helpful staff they seemed very young and in-experienced no manager around at the weekend. After been told there are no other rooms 3 times I was left with no choice but to sleep in the room they left all the water running for ten minutes and said it would be fine. Then sprayed the room with air freshener and into the air conditioning unit. After 3 hours they move me all of a sudden there was a room. I was asked would you like to change and this was a question? I said well what do you think of course I do. Then given another room which the air conditioning did not work and the plug in the bathroom had no front on it. Not a great experience I have stayed in Best Western Hotels before with much higher standards than this .
3 out of 5
for Everyone
by A verified traveler from Österreich

Für Städtetrip okay

Posted May 11, 2015
Pros: Der Preis und sehr ruhige Gegend
Cons: Sorgfältige Kontrolle der Zimmer wäre sicher gut und Mitarbeiter motivieren.
Location: Befindet sich in einem Ausländerviertel,aber mit der Straßenbahn ist man rasch im Zentrum.
Kein Viersternhotel und auch kein Best Westernhotel. Beim Frühstück wäre es nett mit einem Lächeln begrüßt zu werden. Die Mitarbeiter waren sehr überfordert und es dauerte sehr lange bis fehlende Sachen nachgebracht wurden.Ansonsten Angebot okay. Kästen waren innen sehr staubig und die Eingangstüre liess sich nicht schliessen. Badewanne hatte keinen Stoppel zum Schließen wurde aber nach nachfragen gebracht. Glühlampen kaputt im Zimmer. Keine Garderobehaken im Zimmer.
3 out of 5
by A verified traveler

too far

Posted May 7, 2015
Cons: Facetower
Hotel is far from the city center they has other same name hotel in the area so we get wrong direction
5 out of 5
for Everyone
by A verified traveler from Miami

Nice hotel

Posted May 6, 2015
Nice hotel huge windows, very nice, no so close to the center
5 out of 5
for Everyone
by A verified traveler from Gloucestershire

Lovely room - all that was needed available.

Posted Apr 17, 2015
Pros: Felt comfortable there immediately.
Cons: Nothing that I can think of.
Location: Not really able to - only there overnight between flights.
Comfortable - staff great. Good advice re. going into the centre etc.