Property amenity

Reviews of Holiday Inn Express Amsterdam - South, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 423 out of 891 reviews" "
Rating 8 - Good. 381 out of 891 reviews" "
Rating 6 - Okay. 67 out of 891 reviews" "
Rating 4 - Poor. 10 out of 891 reviews" "
Rating 2 - Terrible. 10 out of 891 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sukanthan

Stayed 2 nights in Feb 2024
Response from Sara on Mar 20, 2024
Dear Sukantham, thank you for taking your time to share your experience. Your feedback is important to us, and we're committed to addressing these issues to the right people to ensure a better experience for our guests moving forward. We hope that you still want to consider us for a next trip. If there is anything we can assist you with, please do not hesitate to contact us!

8/10 Good

Percussion

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Frontoffice on Jan 30, 2024
Dear Percussion, It warms our hearts to read such a positive review. We are dedicated to making every guest's stay memorable, and we're thrilled to have achieved that with you. Your feedback motivates us to continue delivering exceptional service. We can't wait to have you again soon!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Nov 2023
Response from Front Office on Dec 17, 2023
Dear Sir or Madam,Thank you for taking the time to review your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Front Office

10/10 Excellent

Owen

Stayed 1 night in Nov 2023
Response from Front Office on Dec 17, 2023
Dear Owen,Thank you for your review and for choosing our hotel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Kind regards,Front Office

8/10 Good

Jonathan

Traveled with partner
Liked: Staff & service
Great location. Quiet. STaff very helpful. Breakfast OK...constantly had to ask staff to replenish kosher items but they responded quickly. Front desk helpful. Rooms clean and updated but TV channel selection poor. Rooms small. Common areas were dirty. Vacuuming should take place daily.
Stayed 4 nights in Nov 2023
Response from Reception on Nov 17, 2023
Dear Jonathan,We would like to thank you for mentioning positive and negative points which we promiseyou that we will do our best to improve them for a better experience next time. Please feel free to contact us with any further comments, concerns, or suggestions you wish to share.Thank you for staying at the Holiday Inn Express Amsterdam South and we hope that you will consider us for your next trip!

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are very nice and room is very clean which above my expectations
Stayed 3 nights in Oct 2023
Response from Reception on Nov 3, 2023
Dear Vivian,Thank you for writing this comment about your accommodation with us. It’s a great honor for us to hear that you had an enjoyable stay with us. We are glad that we met all your expectations, that is what we aim for! Our staff will definitely be happy to read what you wrote and we are so grateful for your kind words.We would love to have another wonderful experience with you in the Holiday Inn Express Amsterdam South!Kind Regards,

2/10 Terrible

Andre

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed Bugs alerts. We were attacked by lots of bedbugs at this hotel. We were sent to another room that was dirty and later found more bed bugs in. In the end left the hotel but only got refunded for the nights that we didn't stay. By principle alone they should have refunded it all.
Stayed 4 nights in Sep 2023
Response from Bruno on Sep 25, 2023
Dear Andre,Thank you for taking the time to leave a review about your stay. I am very sorry to hear you had this experience, this is a very unfortunate situation.As an IHG hotel we very strongly value the cleanliness of our rooms and strive for the highest possible quality in this regard. Unfortunately, bed bugs cannot be prevented 100% as they are generally brought in by travellers through their luggage. What we can do is strive for a satisfying problem resolution in this regard and take our responsibility in investigating this concern and acting accordingly. Please rest assured that we have treated the room accordingly so this doesn't repeat.We hope you will give us another chance in the near future.Kind regards,Reception Team

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Very helpful
We were caught up in the UK flight problems and had to find accommodation. Holiday Inn is a company we knew we could rely on. Easy to book. Staff were very accommodating to our unusual needs. No suitcase, no toiletries, no spare clothes, no plug adapter, no phone charger.
Stayed 2 nights in Aug 2023
Response from frontoffice on Sep 2, 2023
Thank you for your review and for choosing our hotel. We are so grateful for your kind words. We would love to have another wonderful experience with you in the Holiday Inn Express Amsterdam

8/10 Good

Delshad

Stayed 6 nights in Jul 2023
Response from Bianca on Jul 27, 2023
Dear Delshad,Thank you for your review and for choosing our hotel!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.If there is anything we can assist you with, please do not hesitate to contact us!Kind regards,Front Office

10/10 Excellent

Flavia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente la estadía. Los chicos de recepción todos muy atentos. La zona es lejos pero es muy pero muy linda. Muchos parques para recorrer.
Stayed 1 night in Jun 2023
Response from Front Office on Jun 28, 2023
Dear Flavia,It is a great honor for us to hear that you had an enjoyable stay with us. We would love to have another wonderful experience with you in the Holiday Inn Express Amsterdam South!Kind regards,Front Office

6/10 Okay

Richard

Business traveler
Liked: Cleanliness
Average - expensive - just OK.
Stayed 1 night in Jun 2023
Response from reception on Jun 27, 2023
-Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
All staff very accommodating and friendly from the time of arrival until we left
Stayed 4 nights in Jun 2023
Response from BP on Jun 24, 2023
Dear Ruth, Thank you so much for this lovely review.We hope to welcome you again in the near future.Reception Team

10/10 Excellent

Rob

Business traveler, Traveled with partner
The Staff David was most helpful
Stayed 1 night in Jun 2023
Response from Front Office on Jun 7, 2023
Dear Rob,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay with us! Looking forward to having you again as a guest in our hotel.Kind regards,Front Office

6/10 Okay

Jocelyn

Traveled with family
Liked: Staff & service
Expensive for less standard room. TV not working, no safety box in the room (only 4 available at the reception). Not much dining around the area.
Stayed 2 nights in May 2023
Response from Front Office on Jun 7, 2023
Dear Jocelyn,Thank you for taking the time to review your stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Front Office

8/10 Good

Peggy

Stayed 3 nights in May 2023
Response from Rebecca on May 17, 2023
Thank you for taking the time to review your stay with us.We are glad that we met all your expectations, that is what we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. With kind regards, Reception

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 2 nights in Apr 2023
Response from Alex on Apr 18, 2023
Dear Michael,Thank you for writing this comment about your accommodation with us. We are glad that we met all your expectations, that is where we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Have a nice day. Kind regards,Alex

8/10 Good

Richard

Stayed 3 nights in Mar 2023
Response from Michelle on Apr 6, 2023
Dear Richard,Thank you for your positive comments. We are glad that we met all your expectations, that is where we aim for!We would love to have another wonderful experience with you in the Holiday Inn Express Amsterdam South!Kind regards,MichelleFront Office

10/10 Excellent

janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Friendly staff, clean room and comfortable beds. Modern interior, looks new. Only downside was breakfast. Continental but with limited choice but the food offered was fresh and tasty. To get to Amsterdam Central, catch a tram which is located end of street from hotel to Zuid then catch a metro from Zuid to Amsterdam Central. Excellent fair prices.
Stayed 3 nights in Mar 2023
Response from Alex on Mar 28, 2023
Dear Janet, It’s a great honour for us to hear that you had an enjoyable stay with us. Our staff will definitely be happy to read what you wrote. We would love to have another wonderful experience with you in the Holiday Inn Express Amsterdam South!Kind regards, Alex

10/10 Excellent

Kim, Calgary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location with easy access to public transportation and great breakfast.
Stayed 3 nights in Mar 2023
Response from Alex on Mar 28, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express AMSTERDAM - SOUTH. We are glad that we met all your expectations, that is where we aim for! I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind regards, Alex

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great value for money. Nice hotel in a good location, only a 15-20 minute tram ride to centre of Amsterdam. Room was clean, tidy and functional. Plenty of choice for breakfast.
Stayed 2 nights in Mar 2023
Response from Front office on Mar 18, 2023
Dear Anonymous,Thank you for your review and for choosing our hotelWe are happy that you enjoyed your stay and we looking forward to having you again as a guest in our hotel.

6/10 Okay

Joseph

Stayed 4 nights in Feb 2023
Response from Front office on Mar 25, 2023
Dear Joseph,Thank you for your reviewWe looking forward to have you back as a guest in our hotel Kind regards ,

8/10 Good

nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice stay. Kosher breakfast was poor. 1st day only white bread and second day no croissants. Very little choice for someone who needs chalov israel.
Stayed 2 nights in Feb 2023
Response from Rachelle on Feb 23, 2023
Dear Nice , Thank you for taking the time to review your stay with us.We appreciate the feedback regarding the breakfast. We'll be sure to discuss this with our team to make the necessary improvements. We do hope that we will be able to welcome you back in the nearest futureKind regards , Front office

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, quiet and met my needs.
Staff was excellent, beyond excellent! Room was small but met my needs.
Stayed 2 nights in Feb 2023
Response from Rachelle on Feb 22, 2023
Dear Lisa ,Thank you for taking the time to review your stay with us.We are so grateful for your kind wordsWe would love to have another wonderful experience with you in the Holiday Inn Express Amsterdam South! Kind regards , Front office

10/10 Excellent

Benjamin, Baltimore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location Staff extremely helpful. Free breakfast. Pleasant atmosphere. Near trams made access to the city very easy.
Response from Team Holiday Inn Express on Feb 3, 2023
Dear Benjamin, Thank you very much for taking the time to leave us a review. This is much appreciated. We are very excited to hear that you had such an amazing experience staying with us and would definitely recommend us with your family and friends. On behalf of the entire Holiday Inn Express team we thank you for your stay and hope to welcome you back again with us in the future. Kind regards, Team Holiday Inn Express

10/10 Excellent

Sobhan Kumar

Response from Front Office on Nov 14, 2023
Dear Sobhan,Thank you for your review and for choosing our hotel.We would love to have another wonderful experience with you in the Holiday Inn Express Amsterdam South!Kind regards

8/10 Good

Meir

Stayed 1 night in Dec 2022
Response from Front Office on Nov 14, 2023
Dear Meir,Thank you for taking the time to review your stay with us.We hope that you will consider us again for your next trip to Amsterdam!Kind regards

8/10 Good

Devorah Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay, very comfortable rooms
Response from Front office on Dec 2, 2022
Dear Devorah Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously ,make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Please rest assured we have addressed this with the team to ensure we improve on this.Kind regards , Front office

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Jermaine, Front office on Nov 30, 2022
Dear Marta,Thank you for the perfect score! We're very happy that you enjoyed your stay with us. We hope to see you again for your next visit to Amsterdam!

8/10 Good

peter

Stayed 1 night in Nov 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Good hotel in a nice quiet area , good location for visiting the city. Tram just across the road.
Stayed 3 nights in Nov 2022
Response from Jermaine, Front Office on Nov 15, 2022
Dear Christopher,Thank you for staying with us while visiting Amsterdam. We're honored to hear that you enjoyed your time with us. We hope to welcome you again for your next trip to the Netherlands! All the best,

10/10 Excellent

Iain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Visit to Amsterdam
Really good value with ample parking around. Add to that close proximity to a tram stop, very easy to get into central Amsterdam. Really good continental breakfast offered too, in a good hotel room. If you want a quieter hotel then this is a good place to stay. Also close to a supermarket if needed.
Stayed 1 night in Aug 2022
Response from Jermaine on Aug 24, 2022
Dear Iain,Thank you so much for your great review. We're very happy with all the nice words regarding our locating and our breakfast. We hope to be able to welcome you again for your next trip to Amsterdam! All the best,

8/10 Good

Octavio, Paradera

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 3 nights in Aug 2022
Response from Theodora on Aug 14, 2022
Dear Octavio, Thank you for taking the time to review your stay with us in Holiday Inn Express Amsterdam South. We hope to see you again soon. Kind regards

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and close to public transport. Staff very friendly and helpful. More electric vehicle charge points would be nice.
Stayed 1 night in Jul 2022
Response from Jermaine on Jul 31, 2022
Dear Jan, Thank you for staying with us. We're glad to hear that you enjoyed your time in Amsterdam. Our staff will be very happy to hear that you liked their service. Unfortunately the parking is owned by Amsterdam itself. We don't have our own parking place and therefore are unable to request any changes. We hope you understand.

10/10 Excellent

avraham

Stayed 2 nights in Jul 2022
Response from Team Holiday Inn Express on Jul 20, 2022
Dear Avraham, Thank you very much for taking the time to share your feedback with us on your stay. We really appreciate to hear that you had such a lovely time staying with us! On behalf of our entire team, we thank you for your visit and hope to be able to welcome you back at our hotel in the near future! Kind regards, Team Holiday Inn Express

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Felipe, Garland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Esirigho

Stayed 1 night in Apr 2022

10/10 Excellent

Ayodeji

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent
It was an amazing experience all round.
Stayed 1 night in Apr 2022
Response from Jermaine on Apr 19, 2022
Thank you very much for the great review. We love to see you again in the future. Kind regards,

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was far enough away from the centre of Amsterdam to make our trip less expensive, but the tram stop was very close and the transport service was excellent. The staff at the hotel were very pleasant and more than helpful. Would highly recommend.
Stayed 3 nights in Apr 2022
Response from Jermaine on Apr 12, 2022
Dear Mark, Thank you very much for the amazing review. We're honored that you gave us a 5/5! The staff will be very happy to read your review. Looking forward to seeing you again soon in our Hotel. Kindest regards, Front Office

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff very friendly and helpful. A little bit out of Amsterdam but great fun using local transport ( Definitely buy a 1,2 or 3 DVB day ticket) for the transport which is really efficient.
Stayed 3 nights in Apr 2022
Response from Rossil on Apr 11, 2022
Dear Julie, It’s a great honour for us to hear that you had an enjoyable stay with us. Thank you for taking the time to tell us about your experience at Holiday Inn Express AMSTERDAM - SOUTH. kind regards, Rossil Front Office

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Jermaine on Mar 5, 2022
Dear David, Thank you for the perfect rating! We hope to see you again in the future.

8/10 Good

MATHEW, Richmond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It has all basic amenities for a 3 star hotel, and for the price you pay. Easy access to the tram, metro, and other transportation to reach central Amsterdam, and other attractions. Staff able to handle their regular duties, and eager to help. Free breakfast can be tweaked to alternate choices for each day, rather than the same, understand maybe due to Covid19 restrictions?
Stayed 5 nights in Sep 2021
Response from Jermaine on Sep 18, 2021
Dear Mathew, Thank you for taking the time to review your stay with us. We are happy that you were satisfied with the location. The staff will be happy to read that they did enough to help you during your stay. We understand your comment about out breakfast. Please rest assured we have addressed this with the team to ensure we improve on this. It is feedback like this that we learn from and use to improve. We do hope that we will be able to welcome you back in the nearest future. Kind regards, Front Office

4/10 Poor

Lesley

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Sadly there were issues with cleaning, a failed wake up call and being asked to pay twice!
Stayed 5 nights in Aug 2021
Response from Jermaine on Sep 18, 2021
Thank you for your review and for choosing our hotel. I would like to start by apologizing to you for the inconveniences you faced during your stay. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. As for the cleaning point, I will make sure to pass the issue on to the right department. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind regards, Front Office

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was close to tram stop which made it convenient to get to and from city center. Staff was exceptional! Friendly, professional and helpful. I would definitely stay at this Holiday iInn Express again.
Stayed 9 nights in Aug 2021
Response from Jermaine on Sep 9, 2021
Thank you very much for the nice words. We'd love to welcome you again in one of our hotels! Kind regards,

8/10 Good

Gheorghe-Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Jermaine on Aug 13, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yaakov

Stayed 1 night in Jul 2021

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amsterdam
Very helpful staff. Room large and in very good condition. Public spaces (lounge, computer room) a bit dated. breakfast ample. Quiet area. On public transport (tram) route to downtown Amsterdam.
Stayed 2 nights in Jul 2021
Response from Bas on Aug 3, 2021
Dear Jonathan, Thank you very much for taking the time to write about your stay with us at Holiday Inn Express - Amsterdam South. It was nice to have you as our guest, and we'd love to welcome you back in the near future! Kind regards

10/10 Excellent

Orges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Bas on Jul 14, 2021
Dear Orges, Thank you for taking the time to write about your stay, we appreciate having you as our guest and hope to welcome you back in the near future!

2/10 Terrible

Verified traveler

Stayed 4 nights in Apr 2020
Response from Megan Herms- Front Office Supervisor on Apr 19, 2020
Dear, Thank you for taking the time to review your stay with us. I’m sorry to hear about your bad experience. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve, if you feel like telling us about the issues you have faced during your stay please contact us directly. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. If you have any questions and if there is anything else we can help you with, please do not hesitate to contact us! With kind regards, Megan Herms Front Office Supervisor