Front of property - evening/night

Reviews of Hotel ibis Schiphol Amsterdam Airport

3 out of 5
Hotel ibis Schiphol Amsterdam Airport
Schipholweg 181, Badhoevedorp

Reviews

7.8

Good

Rating 10 - Excellent. 373 out of 1009 reviews" "
Rating 8 - Good. 305 out of 1009 reviews" "
Rating 6 - Okay. 173 out of 1009 reviews" "
Rating 4 - Poor. 95 out of 1009 reviews" "
Rating 2 - Terrible. 63 out of 1009 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Mar 26, 2024
Beste Laura,Hartelijk bedankt voor deze mooie review.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so convenient! I had a lovely dinner in the 3rd floor restaurant. A great place to overnight between flights.
Stayed 1 night in Mar 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Mar 21, 2024
Dear Cheryl, Thank you for taking the time to review your stay.We're delighted to hear that you enjoyed a lovely dinner at our restaurant, and appreciated the convenience of our location for your layover needs. It's great to know that you found the room cleanliness to be impeccable. We take pride in our 24/7 shuttle service and proximity to Schiphol Airport, which many guests find advantageous for their travels. While you've rated some aspects of your stay such as hotel condition and service at 80%, we continuously strive to enhance our guest experience and value your feedback.We look forward to the pleasure of seeing you again in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

2/10 Terrible

Jahret

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I originally booked this property due to the location next to Schiphol. I would never do it again. Even though it is technically closer in distance, it is not more convenient. The hotel is old and in disrepair. The walls do not hide noise so I could hear people talking in the room next to me and in the hallway. There are stains on the sink and shower floor. Dust in the corners of the room. There were holes in the sheet and one of my towels had a long black hair on it. Probably the worst hotel I’ve been in. I would recommend staying at one of the many hotels off the sprinter train lines. You can get there faster and the price will be the same. Quality on the other hotels will also be much better!
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Mar 18, 2024
Dear Guest,We appreciate that you took the time to share your experience with us.We're glad to hear that you found our service to be excellent. It is one of our top priorities to provide outstanding service, and we're happy that we met this goal during your stay. However, we are sorry to hear about your disappointment with the room's condition. Our hotel is proud to have a dedicated housekeeping team ensuring daily cleanliness, and we regret that we fell short of our high standards in this instance. Regarding the noise levels, we strive to offer peace and comfort for all our guests. While our Superior rooms are equipped with Sweet Beds to enhance sleep quality, we also provide earplugs at reception for added comfort. We appreciate your comments on the convenience of our location and would like to highlight our complimentary shuttle service, which offers ease of access from Schiphol Airport.We hope to have the opportunity of welcoming you again in the future. Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice quiet stay after 2 weeks of travel, it was nice to relax on my last day. Being so close to the airport is an added bonus.
Stayed 1 night in Mar 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Mar 14, 2024
Dear Brandon,Thank you for such a positive review.We're thrilled to hear that you enjoyed a tranquil day at our hotel after your travels. It's great to know our proximity to the airport contributed positively to your stay. Our team takes pride in maintaining a high standard of cleanliness, so your 100% satisfaction in this area is particularly rewarding. We're also pleased that you found our hotel conditions and service to be impeccable. Although you didn't mention our room amenities, we hope our Sweet Beds and complimentary airport shuttle added to the comfort and convenience of your visit.We look forward to the pleasure of welcoming you back again in the future. Many thanks,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Stuart, Lahti

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good hotel with friendly staff. room standard is what you’d expect for this level of hotel and price. One disappointing factor is all hotel bars and restaurants only accept cast!
Stayed 1 night in Feb 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Mar 3, 2024
Dear Stuart, thank you for taking the time to share your experience with us.We're delighted to hear that our staff made a positive impression and that the room met your expectations for its level and price. Your satisfaction with the service and room amenities is greatly appreciated, and we're glad that you found the overall condition of the hotel to your liking. Regarding your comment about payment methods in our bars and restaurants, we would like to clarify that we accept various cashless payment options to provide a convenient and secure transaction experience for our guests.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Philip, Orangeville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: Good free shuttle service, large comfortable bed, decent facilities overall, & friendly staff. Negatives: TV wouldn't switch on, no fridge, nowhere within walking distance to visit. Mostly positive experience, would stay again.
Stayed 1 night in Feb 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Feb 14, 2024
Dear Philip, thank you for taking the time to share your experience with us.We're delighted to hear that our complimentary shuttle service met your expectations and that you found the comfort of our beds to your satisfaction. It's also wonderful to know that our staff's friendliness contributed positively to your stay. Regarding the TV issue, our team is on hand 24/7 to assist with any technical difficulties guests may encounter, ensuring a seamless and enjoyable experience. Although some rooms do not come with a fridge as standard, we are able to provide them upon request subject to availability. We understand that the proximity to local attractions is important and while we may not have sites within walking distance, our location across from the Schiphol Noord bus station offers a direct 20-minute connection to the heart of Amsterdam where a plethora of sights and activities await.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

4/10 Poor

Dan

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
All bars and restaurants were cash only with a €4 charge to withdraw cash, couldn’t have been made to feel less welcome when checking in as well. Lovely hotel just a shame about the issues inside.
Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Feb 1, 2024
Dear Dan,Thank you for taking the time to share your feedback.We're pleased to hear that you found the hotel lovely and appreciate your kind words. Regarding the issues you've mentioned, we would like to clarify that our hotel operates with cashless payment options throughout, particularly at night for added security and efficiency, ensuring a seamless experience for our guests. We regret to hear that your check-in experience did not meet your expectations. Our team strives to provide a warm welcome to all guests, and we sincerely apologize if we fell short in this instance.Kind regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Jan 31, 2024
Dear Marta,It was a pleasure to receive this great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

heike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Jan 25, 2024
Dear Heike,Thank you for taking the time to review your stay.We are glad that you had a pleasant stay with us and appreciated our convenient location. Wishing you all the best and looking forward to your next visit,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Zorisha

Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Feb 6, 2024
Beste gast,We danken u hartelijk voor deze positieve recensie.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groeten,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Holly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Jan 14, 2024
Dear Holly,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of welcoming you back. Many thanks again,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Serguei, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Jan 14, 2024
Dear Serguei,Thank you for taking the time to share your opinion with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best wishes,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

4/10 Poor

Ruben

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needs updated rooms.
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Jan 12, 2024
Dear Ruben,Thank you for taking the time to review your stay.While we do carry out maintenance whenever necessary to ensure that our facilities are up to date, we have noted your comments. Also, our rooms are cleaned daily and we ask that guests make us aware of any shortcomings so that we may have these immediately addressed.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

MARIA SAO JOSE

Traveled with partner
Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Jan 7, 2024
Beste MariaHartelijk bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer staan we met plezier weer voor u klaar.Vriendelijke groet,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Shauna

Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Jan 3, 2024
Dear Shauna,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 25, 2023
Dear Ekaterina, Thank you very much for your kind review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back. Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing and sorry I did not go earlier to enjoy the bounties. Well worth the price of the stay!
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 20, 2023
Dear Kathryn,Thank you for sharing this positive review.We're thrilled to hear that the breakfast greatly added to the value of your stay. Our buffet breakfast, available for a fee, is indeed designed to offer a wide variety for all of our guests. We appreciate your high rating on room amenities and are glad that our efforts to provide a comfortable and well-equipped environment have been recognized.We hope to see you again soon.Kind regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 16, 2023
Beste Lisa,Hartelijk dank voor deze mooie beoordeling.We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.We verwelkomen we u een volgende keer graag opnieuw!Met vriendelijke groet,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

4/10 Poor

Deborah

Traveled with group
Disliked: Staff & service, room comfort
It was ok for a 5 hour sleep before our flight
No room to open suitcases or hang anything. The room was bssically beds and a bathroom. Very uncomfortable. Checkin took forever. I would never choose to stay here again
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 16, 2023
Dear Deborah,Thank you for taking the time to share your feedback.We regret to hear that certain aspects of your stay did not meet your expectations. Our team strives to provide a comfortable and convenient experience for all our guests, including those with short stays before flights. While our rooms are designed to maximize space and comfort, we understand that you found the room size and amenities less than satisfactory. We apologize for the long check-in process you experienced; we aim for a seamless arrival for our guests and will look into how we can improve this. Please rest assured that we offer a variety of room types, some of which include more space and additional amenities such as a work desk and Nespresso machines in some rooms, which may better suit your needs for future stays.We certainly hope that we can welcome you back again. Best regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

2/10 Terrible

Sheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel did not provide me with the correct room that I booked
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 16, 2023
Dear Sheryl,Thank you for taking the time to share your feedback,We are truly sorry to hear that your experience did not meet the high standards we strive to uphold. Rest assured that we take all guest concerns seriously and are dedicated to ensuring the comfort and satisfaction of every guest. We would appreciate the opportunity to discuss your stay further and invite you to contact our reception which is open 24/7 for assistance.We certainly hope that we can welcome you back again. Best regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

6/10 Okay

nandita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 14, 2023
Beste Nandita,Bedankt voor uw feedback.We zijn blij dat we u van dienst konden zijn met ons hotel. We noteren uw feedback en zullen kijken wat we kunnen verbeteren.Met vriendelijke groet en graag tot ziens,IBIS SCHIPHOL AMSTERDAM AIRPORT

2/10 Terrible

christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
No power No computer system working waited very long to check in
Stayed 2 nights in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 14, 2023
Dear Christopher,Thank you for taking the time to review your stay.We regret to hear that there were issues with power and the computer system during your check-in process, causing delays. We pride ourselves on maintaining a streamlined check-in experience, and it is disappointing to learn that we fell short in this instance. Although not common, sometimes unforeseen technical issues can arise, and we strive to resolve them as swiftly as possible. We appreciate your patience in this matter. Your comments regarding room cleanliness and overall hotel condition have been noted. We are committed to providing a clean and comfortable environment for all our guests, and it seems we did not meet your expectations. Please be assured that we hold ourselves to high standards of cleanliness and guest satisfaction, as evidenced by our ALLSAFE certification by Bureau Veritas and our dedicated housekeeping team ensuring daily service. We are sorry to hear that you felt our service did not live up to your expectations. We take such feedback seriously and continuously work to enhance our guest experience. While it's pleasing to see that you found the room comfort satisfactory, we clearly have areas to improve upon to ensure a more enjoyable stay for all our guests.Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Jacques, Miramar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It's near the airport.
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 15, 2023
Dear Jacques,Thank you for taking the time to share your opinion with us.We're delighted to know the proximity to the airport was convenient for your travels. We also appreciate your high praise of our room cleanliness and overall hotel condition, reflecting our commitment to providing a well-maintained environment. While we're glad you found our service satisfactory, we notice there's room for improvement, and we aim to consistently deliver exceptional service. Regarding the room amenities, we strive to cater to our guests' needs and offer a variety of facilities as outlined in our detailed information sheet, including coffee/tea making options and complimentary mineral water in select rooms.We look forward to welcoming you again.Best regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Sarahi

Stayed 3 nights in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 15, 2023
Beste Sarah,Dank u voor uw mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groeten,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

4/10 Poor

Kane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 7, 2023
Dear Kane,Thank you for taking the time to share your review.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Charise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 3, 2023
Dear Charis,Thank you for sharing your opinion of your stay with us.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back.Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

jakub

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient place, warm friendly staff.
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 1, 2023
Dear Jakub,Thank you for this kind review.We're delighted to hear that our team’s warmth and friendliness stood out during your stay. Furthermore, it's our pleasure to provide a clean and well-maintained environment for our guests. We're also glad that you found our room amenities to be satisfactory, as we strive to offer a comfortable and convenient experience with facilities like our Sweet Beds and work desks.We look forward to a return visit from you in the future.Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Zachary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto todo, buen ambiente, buena atención, buen lugar
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 1, 2023
Estimado Zachary,Nos complace saber que disfrutó del ambiente y la atención recibida por nuestro equipo. Es gratificante que haya encontrado satisfactorio el lugar, siempre trabajamos para ofrecer una estancia cómoda y agradable. Apreciamos sus comentarios sobre la limpieza de la habitación y nos alegra que haya valorado positivamente las comodidades de la misma.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,IBIS SCHIPHOL AMSTERDAM AIRPORT

4/10 Poor

Travis

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 1, 2023
Dear Travis,Thank you for taking the time to share your feedback.We are sorry to know that you felt our high standards were not upheld on this occasion. We urge guests to share any concerns they have at the time so that we may deal with the matter. Nonetheless, we have passed this information to the head of housekeeping for review and action.We hope to have the opportunity of welcoming you back for a more memorable stay.Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was appropriate for the price and the airport shuttle was free and convenient
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 25, 2023
Dear Andreas,Please accept our sincere thanks for this kind review.We're glad that you found our complimentary airport shuttle service to be convenient for your travel needs. Our team is also thrilled to receive your commendation on the service provided during your stay. We take pride in maintaining the cleanliness of our rooms and are pleased to know that this met your expectations. While we strive for perfection, we understand that there is always room for improvement and your ratings inspire us to continue enhancing our hotel's condition and amenities.We look forward to seeing you again in the future.Best regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

magdaleena

Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 16, 2023
Beste Magdaleen,Hartelijk bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groeten,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Stuart

Business traveler
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 2, 2023
Dear Stuart,Thank you very much for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay here Easy shuttle from airport to hotel Nice friendly staff Clean all over hotel Only down side is the cost of things from the shop located inside the hotel Water cost nearly 8euros and small pack of chips was around 6 euros Breakfast buffet was great Check out was easy
Stayed 2 nights in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 20, 2023
Dear David, thank you for taking the time to share your experience with us.We're delighted to hear that our complimentary airport shuttle service provided you with a convenient start to your stay and that our team's friendliness contributed to a welcoming atmosphere. It's also great to know that the cleanliness of our hotel met your expectations and that you found the breakfast buffet to your liking. We appreciate your feedback regarding the pricing at our on-site shop. While we strive to offer convenience, we understand that the cost of items can be a concern. Please note that we offer a variety of options at our 24/7 take-away shop in the lobby for those looking for a quick snack or beverage. We're continuously reviewing our pricing to ensure that our guests receive value while also enjoying the convenience of on-site amenities. We're glad that your check-out process was smooth and hope that the rest of our services were just as seamless.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Shuttle to airport was consistent. Smaller rooms.
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 5, 2023
Dear Dan, thank you for taking the time to share your experience with us.We're delighted to hear that you found our hotel to be clean and appreciated the consistency of our complimentary airport shuttle service. It's wonderful to know that these aspects of your stay met your expectations and contributed to a positive experience. We understand that you found the rooms to be on the smaller side. Our hotel offers a range of room sizes to accommodate various needs, and we strive to ensure that all guests have a comfortable stay. For future visits, you may consider booking one of our superior rooms, which provide more space and additional amenities for your comfort.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

6/10 Okay

Mike

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You really get what you pay for I guess.
The hotel shuttle was crammed full of people to serve the two hotels. This is a commuter hotel that only lives to serve high volumes of passengers. Quality suffers considerably because of that. From jammed shuttles to threadbare towels, it was not any better than any cheap motel I’ve stayed at before.
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 16, 2023
Dear Mike, thank you for taking the time to share your experience with us.We regret to hear about your experience with the shuttle service and the condition of some amenities. Our shuttle is indeed designed to accommodate a large number of guests, ensuring timely and efficient transportation to and from the airport. We understand that at peak times, the shuttle may become crowded, and we are looking into scheduling adjustments to improve comfort. Regarding the towels, we aim to provide quality amenities, and we will be reviewing our inventory to ensure all items meet our standards. We apologize for any inconvenience these issues may have caused during your stay.Rest assured, we are committed to enhancing our guest experience and appreciate your constructive comments. We hope to have the opportunity to welcome you back for a more pleasant and comfortable stay.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

6/10 Okay

Lance

Business traveler
Liked: Cleanliness, staff & service, amenities
No heat in my room and the door ways were a little beat up.
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 15, 2023
Dear Lance, thank you for taking the time to share your experience with us.We're delighted to hear that you were pleased with the cleanliness of your room and the level of service provided. It's wonderful to know that our team's efforts to maintain high standards are recognized and appreciated. We understand that you experienced an issue with the heating in your room. Please accept our apologies for any discomfort this may have caused. Our hotel is equipped with heating systems, and we regret that it did not function properly in your case. We also take note of your comment regarding the doorways. We strive to keep our facilities in the best condition, and we will certainly look into this matter to ensure our standards are upheld. Rest assured, we are committed to providing a comfortable and enjoyable experience for all our guests.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good transport to airport. Reasonably priced.
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 11, 2023
Dear Jan,Thank you for this great review.We are glad to hear that you appreciated our convenient transportation to the airport and found our pricing reasonable. Our complimentary airport shuttle service is indeed designed to provide a hassle-free connection for our guests.It's great to know that you were satisfied with the cleanliness of your room, the hotel's condition, and the amenities provided. We strive to maintain a high standard of cleanliness and comfort for our guests. We are also delighted that you found our service to be exceptional, as our team is committed to ensuring a pleasant stay for all our guests.We look forward to having you return. Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

anthony

Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 14, 2023
Beste Anthony,Hartelijk dank voor uw review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Vriendelijke groet en graag tot ziens,IBIS SCHIPHOL AMSTERDAM AIRPORT

6/10 Okay

Chris

Tired and grubby. Basic enough and ok for just a sleep. Wouldn’t stay again as it’s getting tired.
Stayed 2 nights in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 11, 2023
Dear Chris,Thank you for taking the time to share your review.We appreciate your feedback on the basic necessities provided for a good night's sleep. However, we are sorry to hear that you found the hotel to be tired and grubby. We would like to inform you that our hotel has both renovated and non-renovated parts, and we are continuously working on improvements to enhance our guests' experiences.In the future, we recommend booking one of our Superior rooms, which feature recent mattresses, Sweet Beds, and additional amenities for a more comfortable stay. We also have a variety of room types and views to choose from, ensuring that our guests have the best possible experience.We look forward to welcoming you for a more enjoyable stay in the future.Best regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient but it is looking a bit tired. Could do with a kettle in the room but otherwise ok. Reasonable value for money. Airport shuttle bus is great.
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 8, 2023
Dear Peter, thank you for taking the time to share your experience with us.We are glad to hear that you found our hotel to be convenient and appreciated the value for money. Our airport shuttle service is indeed a great asset for our guests, and we're happy it was helpful for you.We understand your concerns about the room amenities and would like to inform you that some of our rooms do have a fridge and Nespresso coffee machine. Additionally, kettles can be requested at the reception. We are continuously working on improving our facilities, and your feedback is valuable in this process. We apologize for any inconvenience you may have experienced during your stay.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 9, 2023
Beste Peter,Bedankt voor uw enthousiaste beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Wolfgang

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always staying at IBIS Hotel when I am in Schiphol as it has a very good connection to the airport and the cost / performance ratio is fair.
Stayed 1 night in Oct 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 4, 2023
Dear Wolfgang,Thank you for such a positive review.We are glad to hear that you appreciated our convenient location close to the airport and found our hotel to be a budget-friendly option.The entire team look forward to welcoming you back on a future visit.Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Fiona

Traveled with group
Great place to stay even not waiting for a flight. Burger bar was fantastic. Staff were very friendly and helpful. Room was large and comfortable
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 3, 2023
Dear Fiona,Thank you for sharing your review.We are delighted to hear that you enjoyed our burger bar and found our staff to be friendly and helpful. It's great to know that you appreciated the spacious and comfortable room during your stay.We look forward to welcoming you back on a future visit.Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Ina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 3, 2023
Beste Ina,Hartelijk dank voor deze mooie beoordeling.We zijn blij om te horen dat u tevreden was met de netheid van de kamer, de staat van het hotel en onze service. Ons team streeft ernaar om onze gasten een comfortabel en aangenaam verblijf te bieden, en uw feedback is een bevestiging van onze inspanningen.Een volgende keer staan we met plezier weer voor u klaar.IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

ANNA

Stayed 1 night in Oct 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 5, 2023
Beste Anna,Hartelijk dank voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Tot weerziens.IBIS SCHIPHOL AMSTERDAM AIRPORT

6/10 Okay

Delaine

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Convenient to airport, but expensive given the lack of amenities (one towel, poor lighting, cramped room, broken coffee machine in the lobby). Overall satisfactory for a one-night stay before a flight.
Stayed 1 night in Oct 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 3, 2023
Dear Guest,Thank you for taking the time to share your review.We are glad to hear that you found our location convenient for your travel needs. We apologize for any inconvenience you may have experienced during your stay. We understand that the room amenities and lighting did not meet your expectations. Please note that we offer different room types with varying amenities, and we would be more than happy to assist you in selecting a room that better suits your needs for your next visit. As for the broken coffee machine in the lobby, we have addressed the issue and it has been fixed. We appreciate your feedback as it helps us to improve our services and facilities.We hope to have the pleasure of welcoming you again. All the best.IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Donna

Stayed 1 night in Oct 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Nov 3, 2023
Dear Donna, Thank you so much for these kind comments about your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Dec 5, 2023
Beste Robert,Heel erg bedankt voor uw mooie score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.IBIS SCHIPHOL AMSTERDAM AIRPORT

6/10 Okay

Ratish, Leander

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room wasnt clean enough before use. Have pics of M& Ms lying on the floor and some make up stuck on cupboard. Pics available. Rest was all good especially the buffet breakfast.
Stayed 1 night in Oct 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on Oct 29, 2023
Dear Guest,Thank you for taking the time to give your opinion about your stay.We are delighted to hear that you enjoyed our buffet breakfast and found it to be a highlight of your stay. Our team works hard to provide a wide variety of delicious options for our guests.However, we are concerned to learn about the cleanliness issues you encountered in your room. We take pride in maintaining a high standard of cleanliness throughout our hotel, and we apologize for any inconvenience this may have caused. Rest assured, we will address this matter with our housekeeping team to ensure such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services.We look forward to welcoming you back on a future occasion. Best regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - on Oct 27, 2023
Dear Jess,We appreciate that you took the time to review your recent stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back on a future occasion. Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORTSchipholweg 181 - 1171 PK Badhoevedorp – The NetherlandsTel.: +31 (0)20 5025106H0649-GR@accor.comibis.com - accorhotels.com