Ratings based on 295 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom uk

Excellent value

Posted Dec 8, 2014
Great location for anyone who wants to stay in a quiet hotel with easy links to and from the airport and city centre. 7 mins to the hotel on the airport shuttle and you can take the train from the airport to the central station which is 15-20 mins. There is a marks and Spencer small shop on the hotel door stop too if you want cheap food. Friendly staff. Great room. I will be back
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Lovely staff and comfy hotel.

Posted Nov 6, 2014
So, we visited mercure amsterdam airport hotel at the beggining of Nov. Firstly, the shuttle service is perfect and as soon as we met the lovely receptionist/driver that picked us up, we were already looking forward to seeing the hotel. The check in was very quick and efficient, we got day/night bus information, amsterdam city map and we just paid the deposit. The room was lovely and clean, with a huge bed and cofee supplies. The whole stay was very nice, we didn't use the restaurant option because we found it a little expensive for our budget. The only thing to consider is that if you are going for an amsterdam city experience and want to explore the city with some hotel breaks...its probably better to spend more on a centrally located hotel. The bus is very convenient to use but if u want to go visit in daytime and get back for some time before going out in the evening it can be a bit of a headache. The bus ride (197) is €2.50 pp/per way and there is no option for a travelcard or tourist pass as it is a connexion line and they don't have any discounts with travel cards or anything else, thevride to lijedsplein is about 15 mins. The night bus (N97) is same € but if u don't mention u are going till mercure hotel the driver will charge €5 each (it happened to us). Overall, a lovely hotel with good service, would definitelly use mercure again.
Comment from Hotel Management
Nov 27, 2014 by Melanie, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Amsterdam Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia, PA USA

Modern Hotel

Posted Nov 4, 2014
Pros: Mostly the staff and their willingness to do their best for us.
Cons: Elevator space was cramped. Lights that are all one one switch are annoying as you may want to have just one on and that is not an option.
Location: Did not do a thing but sleep there and entertain family.
It was clean and neat, but awfully modern for my taste. Still, we had a lovely time. I have never understood the European penchant for only putting half a shower door up so the water invariably falls onto the floor, but that's the way it goes. I liked the coffee set up in the room. We had a lovely family dinner there one evening and the staff was very nice and accommodating and the food was excellent.
Comment from Hotel Management
Nov 6, 2014 by Melanie, Hotel Management
Thank you very much for taking the time to write this review. It is alway a pleasure to receive contructive and positive feedback. I hope we can welcome you soon again at Mercure.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cambridge

Very nice room,

Posted Oct 30, 2014
Pros: Beds
Cons: see above.
Location: Poor, you have to go into town
But T V was rubbish, speakers on back and it was bolted hard to the wall, needs a proper set with front speakers, Shame...... otherwise very good.
Comment from Hotel Management
Nov 4, 2014 by Melanie, Hotel Management
Thank you very much for your constructive and positive feedback. It is a pleasure to receive this. I will pass it on to my colleagues of the technical services. I hope you will visit us soon again!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Slough, UK

Needed to be near the Olympic stadium

Posted Oct 21, 2014
Pros: Very helpful staff, comfortable room, excellent food
Location: Good bus links into Amsterdam without the hustle and bustle of the city. Good walks nearby too.
We were participating in the Amsterdam marathon and wanted to be near the airport and the Olympic stadium. We were delighted with our choice. The room was perfect, with both kettle and fridge; very handy for preparing the pre-race porridge. The hotel food was excellent and the staff very helpful in guiding us on public transport and taxis
Comment from Hotel Management
Oct 24, 2014 by Melanie, Hotel Management
Thank you so much for your kind review. I hope you have run a good marathon last weekend. For the hotel and staff it was a fun weekend aswell with all the runners staying with us. Again thank you for taking the time to write this review and I hope we can welcome you next Marathon again!
4 out of 5
by A verified travelerfrom Roskilde

God service, men de sidste detaljer manglede

Posted Oct 20, 2014
Pros: Atmosfæren - Rolige omgivelser og kun svag støj fra den nærliggende jernbane/motorvej Der var Airport-shuttle-bus, direkte til/fra hotellet
Location: Lidt uden for byen - 3,5 km's gang fra olympiske stadion. tæt på bus som kørte ind til midtbyen - Busbillet gælder kun til bus - ikke til metro / tram
Et godt hotel, med en god service i receptionen, baren og restauranten. Vi havde booket "juniorsuiten" hjemmefra, men da vi kom til hotellet, havde vi fået et andet værelse - det blev opdaget af receptionisten, så vi måtte vente på at de fik ombooket og gjort værelset klart. De fik redt den ekstra seng op, men glemte at lægge ekstra håndklæder, stille ekstra glas osv. Da vi så bad om det fik vi det udleveret, men dagen efter da rengøringspersonalet havde været der var vi tilbage på "2 af hver" igen... Vi havde bestilt uden morgenmad, og kunne derfor tilkøbe det, til den nette sum af 21€ pr. voksen - måske lige i overkanten for morgenmad??? Så prangende var morgenmadsbuffetten heller ikke...
Comment from Hotel Management
Oct 23, 2014 by Melanie, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Amsterdam Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oberbayern

Businesshotel

Posted Oct 12, 2014
Pros: Sehr freundlich, schöne Zimmer mit großen Kingsize-Bett, Fahrradverleih im Hotel
Location: Nähe Flughafen, kostenloser Flughafenshuttle, gleich neben einem großen See, schön zum Spazierengehen
Kurztrip nach Amsterdam, Stadt mit Fahrrad und zu Fuß erkundet.
Comment from Hotel Management
Oct 24, 2014 by Melanie, Hotel Management
Thank you for your review. Did you rent a bike at the hotel to visit the city? I hope yo have enjoyed Amsterdam as well as the hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oberhausen

Verkehrsgüstig gelegenes Hotel

Posted Oct 7, 2014
Pros: Verkehrsgünstige Lage, Tankstelle, Autobahn und Flughafennähe war nicht störend, trotzdem ruhig und im Grüngürtel gelegen
Cons: Badausstattung ist stark verkalkt
Location: Wir sind nur ins Centrum von Amsterdam gefahren
Haben das Hotel für 2 Übernachungen genutzt. Parkplatz konnte umsonst benutzt werden,das Zimmer war hell und gut ausgestattet. Die Bushaltestelle liegt ca. 200m vom Hotel entfernt, der Bus ins Centrum fährt ca.15 Min. im 15 Min.-Takt
Comment from Hotel Management
Oct 24, 2014 by Melanie, Hotel Management
Thank you for takning the time to write this review. It is a pleasure to read your have had a good stay with us. I hope you will visit us soon again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great value

Posted Oct 1, 2014
The Mercure Amsterdam airport hotel was booked for two nights a few months in advance. The price for a king-size bed was very good. At check-in the staff quickly found our reservations, checked us in, and gave us help for the sight seeing day following. The bar staff were equally helpful and friendly. All-in-all, a great experience for the money.
Comment from Hotel Management
Oct 5, 2014 by Melanie, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Amsterdam Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Comment from Hotel Management
Oct 5, 2014 by Melanie, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Amsterdam Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
5 out of 5
Recommended
by Justine, Hwangfrom Seoul

good service

Posted Sep 19, 2014 on Hotels.com
I stayed here following last year. it is very good hotel to attend Amsterdam RAI. It's quite close and there's a bus for town. I will definitely stay here next year if I visit Amsterdam again.
Comment from Hotel Management
Sep 26, 2014 by Melanie, Hotel Management
Thank you very much for your kind review. It is always a pleasure to receive reviews like this. I hope that we can welcome you soon again at Mercure