Ratings based on 1,558 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Couples
by A verified traveler

Het is een prima hotel, nu in een verbouwing

Posted Mar 28, 2015
Pros: In het centrum, fantastische kames
Prima hotel, aardig personeel, uitstekende ligging, fantastische kamers, .,.,.,.,,,,,,,,',.,,,,.,,..,,.,,..,..,,..,,,,,,,,,,,,,....,,,,.,..,,...................teveel tekens omvlot een mening in te meoten vullen, dat mag best veel minder
2 out of 5
by A verified travelerfrom D, London

Nice hotel, but undergoing reservations

Posted Mar 28, 2015
We checked in and they gave us a great looking room that had just been renovated, no real view, but nice enough. Unfortunately, we were woken up at 7.15 the next morning by all the renovation work being carried out directly next to us. The hotel must have known this to be the case when they put us there and said as much when I complained and asked for another room, the added disappointment was the brand new shower flooded into the bathroom. However, they did move us to another room on the "quiet side" of the hotel, reduced sized room, TV with fewer channels, slightly older bathroom, but clean and quiet. I've stayed at this hotel before and had great service, so I felt a bit let down. The staff are great, concierge very helpful - but i'll wait till the refurb is finished before I consider going back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2015
Great hotel, on Dam square. Good access to all parts of the city. Clean and smart rooms, all the staff are friendly and helpfull.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Escanaba

5-star hotel undergoing renovation.

Posted Mar 25, 2015
Pros: Great location. In the heart of everything.
Cons: Finish the damned renovation.
Location: Museums, canal and bus tours, shopping, DINING.
The main dining room is out of service during renovation. The front desk is located where the main dining room once was. I'm sure everything will be first-class when they're finished, but that did not help me on this trip.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Perfect location and good acces!

Posted Mar 25, 2015
Very nice hotel, clean. Some of Staff working there should be a bit more helpful. Fantastic room service but room should be clean more carefully if you stay more than one night.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, Australia

Old and New school Comfort.

Posted Mar 24, 2015
Pros: Centrally located, comfortable, easy to get to surrounding restaurants and attractions.
Cons: The Hotel is under renovations so until those are complete it is hard to say.
Location: Located in the Dam which is the tourist centre of the city, so all the restaurants, museums and other attractions are all within easy walking range.
I stayed twice in a 2 week period, both times check in was smooth and the staff offered breakfast at a reduced rate if ordered ahead, it wasn't included on my booking. I took advantage on visit to enjoy the breakfast buffet. the first trip was in a newer renovated room, very modern fittings and feel, and the second visit in an older room, it still had that old school charm and felt warmer even though it was older and worn. The staff have always been helpful and friendly when walking about the hotel, any help requested was always met with enthusiastic responses. The Location of course is King with the hotel sitting on the Dam and so close to literally everything in the centre.
1 out of 5
by A verified traveler

Noisy in the midnight and dawn under construction.

Posted Mar 20, 2015
Unbelievable.We could not sleep by the noise of construction with this payment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Mar 18, 2015
Nice early checkin. Cool staff, nice location and mid range in terms of pricing when I booked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland

Great hotel, great location

Posted Mar 16, 2015
Pros: The location, lovely room, friendly staff
Cons: More milk provided in the room for tea and coffee
Location: Can't get more central than this...right on dam square
This is a fantastic hotel right in the centre of Amsterdam. It's been undergoing refurbishment and is looking good. The reception staff were friendly and helpful. The room was stunning. This is an expensive hotel. We paid quite a lot for a room only basis but it was worth every penny.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location & 1st class hotel

Posted Mar 16, 2015
1st class hotel , service & staff . Perfect location