Ratings based on 753 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey

Overnight in Amsterdam

Posted Jul 18, 2014
One night in the Swissotel Amsterdam. Great location just 10 minutes walk from the station. Reception staff could not have been more helpful. Nice touches like warm face cloth on arrival and cold water on departure! Nicely furnished room and adequately sized but spotlessly clean bathroom. We were on the first floor directly overlooking the Burger King - so not the best of views. However the hotel was quiet and the street noise was really not too bad, my wife didn't even notice it at all. Short walk to nice restaurants on Spuistraat - try Humphrey's.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Celebrate are wedding anniversary

Posted Jul 17, 2014
Pros: The staff were very warm, polite and helpful. The room was spotless with cleaners coming in twice a day and leaving chocolates and bottled water.
Location: Right by Dam square and only ten minutes from Central Station. We had a front bedroom which had a good view and we didn't think it was that noisy.
Amsterdam accommodates for everyone no matter how old you are. My wife and I enjoyed the full day trip to the Zaanse Schans windmills, Delft and The Hague showing different parts to the Netherlands. Anne Frank House is a must see experience but would advise to get your tickets online before travelling as the queues are very long. The night life with the bars, restaurants and beautiful canals to take a boat trip is superb. We also enjoyed taking a walk to Bourbon Street for the live bands and Jordaan ( an area where the dutch hang out away from the hussle and bussle). The people we have met since are short stay have been very warm and charming. We were delighted to receive a bottle of champagne for our wedding anniversary, compliments from the Swissotel. We would definitely return to Amsterdam and recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great hotel in central city location

Posted Jul 12, 2014
Pros: Great location, friendly staff.
Cons: None
Location: Located in Dam Square right in the centre of the city with Department stores and the shopping street, within very close waking distance.
This was our 3rd and 4th stay at the hotel and, as usual , we were not disappointed. Hotel is situated in Dam Square which is in the central city location, and everything you could ask for is there, Shopping, restaurants, and walking distance to many tourist sights. Close to the central railway station and all transportation, this hotel is what most tourists or visitors would look for. The reception staff are very friendly and helpful and will greet you with a smile and say 'hello' every time they see you in the lobby. Highly recommended place to stay in Amsterdam.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Fabulous Hotel

Posted Jul 2, 2014
Pros: The service by all staff and the cleanliness .
Location: The Anne Frank house museum , the horse driven tour , the canal tour and the proximity of other attractions and shops .
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderfull time in Amsterdam

Posted Jun 21, 2014
The Swisshotel is a contemporary luxury hotel. The best staff I have seen so far in my life. The location is perfect. The rooms are perfecly clean. The beds are really good. One of the best stay in my life and I do travel a lot.
Comment from Hotel Management
Jul 3, 2014 by Harold Kluit, Hotel Management
So pleased to read that you enjoyed every bit of your stay with us and that our staff could be of great assistance. It is truly a wonderful compliment to receive that you found your stay with us one of the best stays in your life. We hope to welcome you back at Swissôtel Amsterdam soon! Kind regards, Harold Kluit General Manager Swissôtel Amsterdam
2 out of 5
by A verified traveler

Very noisy at night

Posted Jun 20, 2014
Cons: Double glazing
We chose the hotel on the basis of Swissotel's reputation and reviews. Although the room was fine the noise at night was unbearable. Our room was above a very noisy restaurant which did not close until 4.30 am. Our windows were closed but it was impossible to sleep with the shrieking from below. We had booked for 6 nights many months in advance and I think it was very unfair.
Comment from Hotel Management
Jul 10, 2014 by Harold Kluit, Hotel Management
I would like to thank you very much for taking the time to provide your feedback regarding your experience at our hotel. I am very sorry to read that your stay was not up to your expectations, please accept our sincere apologies. The rooms in the front really give you the feeling of being in a big city, with all the hustle and bustle that goes with it. The rooms in the back and inner side are more quiet. It is advisable to mention your preference when booking with us directly. Hopefully we will be able to welcome you back in the near future. Kind regards, Harold Kluit General Manager Swissôtel Amsterdam
Comment from Hotel Management
Jul 3, 2014 by Harold Kluit, Hotel Management
I would like to thank you very much for taking the time to provide your feedback regarding your experience at our hotel. I am very sorry to read that your stay was not up to your expectations, please accept our sincere apologies. The rooms in the front really give you the feeling of being in a big city, with all the hustle and bustle that goes with it. The rooms in the back and inner side are more quiet. It is advisable to mention your preference when booking with us directly. Hopefully we will be able to welcome you back in the near future. Kind regards, Harold Kluit General Manager Swissôtel Amsterdam
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel on Dam Square

Posted Jun 5, 2014
On first arrival the staff were absolutely charming, they tried to find us a room a couple of hours before check in time and when we left the counter I had forgotten my mobile which they kindly put in their safe until I returned for it. Everyone was so polite and nothing was too much trouble. We will definitely return and recommend to anyone who asks.
Comment from Hotel Management
Jun 6, 2014 by Harold Kluit, Hotel Management
On behalf of all the colleagues here at Swissôtel Amsterdam I would like to express our sincere appreciation for choosing to stay with us and for also taking the time to share your wonderful feedback with your fellow travelers. Being able to share your feedback to our team will help me to truly show them how much we appreciate all of their hard work and service provided to you and all our guests. Wonderful to read that you will recommend the hotel and stay with us again, we cannot receive a better compliment than that. Our team will eagerly await your hopeful return so that we take wonderful care of you once again. Kind regards, Harold Kluit General Manager Swissôtel Amsterdam
5 out of 5
Recommended
for Everyone
by A verified traveler

Ideal hotel location

Posted Jun 2, 2014
Lovely hotel based right in the centre of the city. Rooms clean and tidy with hotel staff very friendly and accommodating.
Comment from Hotel Management
Jun 3, 2014 by Harold Kluit, Hotel Management
On behalf of all the colleagues here at Swissôtel Amsterdam I would like to express our sincere appreciation for choosing to stay with us and for also taking the time to share your wonderful feedback with your fellow travelers. I will share your kind feedback regarding the staff with my colleagues. Our team will eagerly await your hopeful return so that we take wonderful care of you once again. Kind regards, Harold Kluit General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Amsterdam swissotel

Posted May 29, 2014
Very nice employees. In center of the city. Well kept hotel
Comment from Hotel Management
May 30, 2014 by Harold Kluit, Hotel Management
Thank you for your feedback. It is always a great compliment to receive, I will pass it on to my colleagues. We do hope to welcome you in the hotel anytime soon. Kind regards, Harold Kluit General Manager Swissôtel Amsterdam
5 out of 5
Recommended
for Business Travelers
by Richard from Boston, MA

Nice hotel in the center of Amsterdam.

Posted May 26, 2014
Pros: High quality hotel with excellent staff.
Cons: Parking is difficult. However this is characteristic of a centrally located hotel in most European cities.
Location: Located near all historical sites. easy access to different areas of the city via tram.
The hotel is located adjacent to Dam Square near all attractions in the historic center of Amsterdam. Very responsive and helpful staff.
Comment from Hotel Management
May 30, 2014 by Harold Kluit, Hotel Management
I would like to thank you very much for taking the time to provide your feedback regarding your experience at our hotel. It is a compliment to hear that you enjoyed our responsive and helpful staff. Hopefully we will be able to welcome you back in the near future. Kind regards, Harold Kluit General Manager Swissôtel Amsterdam