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Reviews of Crowne Plaza Anchorage Midtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Anchorage Midtown, an IHG Hotel
109 W International Airport Rd, Anchorage, AK

Reviews

8.0

Very Good

Rating 10 - Excellent. 235 out of 558 reviews" "
Rating 8 - Good. 172 out of 558 reviews" "
Rating 6 - Okay. 81 out of 558 reviews" "
Rating 4 - Poor. 41 out of 558 reviews" "
Rating 2 - Terrible. 29 out of 558 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Kiana

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Merrill, Willow

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, great hot tub and pool. Enjoyed it so much we stayed an extra night.
Stayed 1 night in Mar 2024

6/10 Okay

Rachel

Stayed 1 night in Mar 2024

10/10 Excellent

Polly

It went awesome:) love this place bar rocks
Stayed 1 night in Mar 2024

8/10 Good

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Could use some updates but Property was clean. Staff was friendly. Little fridge in our room never got cold even though it was turned down.
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean rooms, great staff, close to everything
Stayed 3 nights in Feb 2024

10/10 Excellent

Justin

Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient from the airport
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

6/10 Okay

Amanda

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated but ok for one night.
Hotel is in much need of an update. The hot tub and pool were great to use. Beds were comfortable. But everything felt out dated and dirty. Breakfast at the restaurant in the morning was ok. All and all I probably wouldn’t stay here again.
Stayed 1 night in Jan 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Crown Plaza has always been a good stay in Anchorage. We try to stay there when we are overnighting in Anchorage. The only down side was the people in the room above us stomping around and making unnecessary noise.
Stayed 1 night in Dec 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hilary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel and staff
This hotel is a must stay. Front desk staff is wonderful and so accommodating. Hotel is very clean as are the rooms with very comfortable beds and pillows. Great hotel and will stay here again.
Stayed 2 nights in Dec 2023

8/10 Good

Kim Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

DONALD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Karrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet with a clean and relaxing hot tub. Friendly and efficient staff. Nice place to stay
Stayed 1 night in Nov 2023

10/10 Excellent

Cassgirl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the on site amenities.
Stayed 1 night in Nov 2023

8/10 Good

Anita

Stayed 1 night in Nov 2023

8/10 Good

tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

SOPHIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that there was a restaurant in hotel. Front Desk was always nice, welcoming & professional.
Stayed 2 nights in Sep 2023

4/10 Poor

Kristina, Homer

Disliked: Cleanliness, property conditions & facilities
I thought the room looked run down and not very clean
Stayed 1 night in Oct 2023

10/10 Excellent

James Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Clean facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jeff

Traveled with family
Liked: Amenities
Nice place to stay. We were there 1 night between plane flight and going to the fishing lodge.
Stayed 1 night in Sep 2023

10/10 Excellent

Supaporn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Sep 2023

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Michelle, Apollo Beach

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the high price tag this hotel simply wasn't worth it. No breakfast, no water bottles, no robes. The Juno restaurant was PRICEY!! And very limited menu. The one convenience was the airport shuttle
Stayed 2 nights in Sep 2023

8/10 Good

KELVIN

Stayed 1 night in Aug 2023

8/10 Good

Kristina, Homer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased with the service but disappointed because i asked for a top floor room through a message on expedia but apparently they never got it. I was put on the 4th floor where i could hear someone walking around above me loudly every night when trying to sleep.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice but located in a more industrial area.
Stayed 1 night in Aug 2023

6/10 Okay

Jacqueline Glance

Traveled with group
Hotel was okay and staff were very nice. Breakfast was only available as a small buffet as staff called in sick and couldn't offer menu items so extra charge for breakfast wasn't really worth it.
Stayed 1 night in Aug 2023

8/10 Good

Jie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and the front desk staff helpful. Only one front desk person got abrupt when we asked if we could get the shuttle to take us to the train station. The others were very pleasant. The breakfast buffet was great.
Stayed 4 nights in Aug 2023

6/10 Okay

Samantha

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
Nice hotel, but did not enjoy the obviously dirty floor and old tooth place on the sink and counter top. These are basics of cleaning.
Stayed 1 night in Aug 2023

2/10 Terrible

LI

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience ever. Ceiling creaked every step the people above us walked and they were active when we were sleeping. Never once was there house keeping the whole three days we stayed there, had to call and ask for fresh towers every evening when we came back, their explanation was the privacy tag in the morning while we were sleeping or having breakfast, obviously they didn't come back and check during the day. Facilities were old and dingy, when heating worked it was like a tornado...made our vacation at Anchorage less enjoyable.
Stayed 3 nights in Aug 2023

10/10 Excellent

Damon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Great location, great people!
Stayed 4 nights in Aug 2023

10/10 Excellent

Myriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, convenient and comfortable
Stayed 1 night in Aug 2023

10/10 Excellent

Rebekka

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW! My family and I stayed at the Crown Plaza during the end of our 2 week stay in Alaska. The staff was AMAZING! We switched hotels last minute so that we could get a shuttle to the airport. Our rental car had to be back by 4:00 pm and our flight was not until 11:20 pm. After the 12:00 pm check out, the staff allowed my kids to swim and all of us to chill in their quite lounge area. The staff held our suitcases in a secure location so we could tour the town on our last day. All of the staff was smiling and happy to help! I wish all the places we stayed had the staff this Crown Plaza had! Thank you, Rebekka
Stayed 1 night in Aug 2023

8/10 Good

Debra

Stayed 1 night in Aug 2023

8/10 Good

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice but we needed to get to civic center to take bus and had to get 3 Ubers to get their. Not sure why with amount of money Crowne Plaza makes we couldn’t utilize the shuttle in this case. It does go to the airport what’s the difference.
Stayed 1 night in Jul 2023

8/10 Good

Lisa

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

William

Stayed 2 nights in Jul 2023

8/10 Good

tommy

Stayed 1 night in Jul 2023

10/10 Excellent

AGUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a pleasant stay. It wasn’t a super high end hotel nor is it a budget hotel, it’s a good stay for a reasonable price. There isn’t much that you can walk to, so if you want a hotel with a “downtown” feel where you can walk to shops and restaurants, this isn’t it. if you’re ok to stay at a nice hotel for the price with not a lot to walk to, then this would be a good value…
Stayed 1 night in Jul 2023

6/10 Okay

John

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Water main broke and there was no water
Stayed 1 night in Jul 2023

6/10 Okay

LISA

Traveled with family
Liked: Staff & service
Rather expensive for the quality of the property. Room above was leaking so carpet was wet and room smelled musty. Ice machine didn't work. Staff very nice.
Stayed 5 nights in Jun 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel went above and beyond to make this stay a better one for me and my husband. My husband had an accident before our trip and needed to use a wheelchair to get around the staff gave a bigger room to accommodate the wheelchair. Also Temeeka was so nice she knew we went to downtown Anchorage and when we came back she asked if we had a good time. While I was tally my husband went up stairs and he thought I was going up the stairs because I don’t like elevators. I found out the stairs were locked and I was going to get my husband to come back down to get me but Temmeka said I will go up with you so you don’t have to go alone. While we were in there she said let’s take your mind off being in here she said what did you get in town. Before I knew it the elevator door opened. She was so nice to ride with me so I didn’t have be in there alone or call my husband. She generally cares about the customers. Thank you Temmeka. Great hotel and room was great.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly. Good restaurant
Stayed 1 night in Jun 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very polite and helpful. The room was spacious. We didn’t feel like we were tripping over ourselves and our luggage. The air conditioning was a little loud but nothing I needed to bring to attention of staff. Easy location to get from airport and to downtown.
Stayed 3 nights in Jun 2023