Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
1.0 Service & staff
1.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
the queen sized bed that wasnt.Posted Sep 5, 2012
Pros: the room was surprisingly large
Cons: VERY UNKNOWLEDGEABLE STAFF.
Location: the location was actually very convenient, about 5 minutes from the palmer fair.
the room was impressively large, but the bed was not. we reserved a queen sized bed and had what appeared to be a full. we went down stairs to ask the attendant and she said the smallest they had was a queen. we skeptically accepted her answer and we went about our activities. we came back in the evening and my husband was tossing and turning much closer to me than usual. eventually he had enough and took apart the bed. sure enough the box spring label said "full" he brought the night manager up to our room, who again didnt believe him and showed her the label. instead of moving us to another room they moved an actual queen sized bed into the room. we received no other compensation. over all it was a very disappointing experience and we will probably not stay there again.