Ratings based on 448 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom anchorage
Posted Apr 13, 2015
Only complaint is the 20.00 dollar parking fee for one night
for Everyoneby A verified traveler
Posted Mar 21, 2015
I enjoyed my stay at the captain cook. It was a very nice retreat where I was able to get away and enjoy my weekend with my husband. Great way to relax after deployment.
for Everyoneby A verified travelerfrom Anchorage
♥️Posted Mar 9, 2015
♥️Love it have a perfect day with my fiance!!! Pool was great
by A verified travelerfrom Alaska
Captain Cook needs help!Posted Mar 2, 2015
Pros: Nice employees!
Location: Great location!
It took an hour to find bottled water upon our arrival. The lady in the lobby shop was out and no vending machines. No water in the rooms. YUCK! Parking is expensive! Two of three elevators in tower three were down, waited ten minutes for an elevator. Couldn't rent a movie from our first room. Sent up an 'engineer' still not working. Moved us to a room right next to the elevator. Guess what was working all night! The elevator right next to our room. I use to LOVE the Cook. A gorgeous hotel, but not managed well. They,re getting really cheap. Nice folks working there.
for Everyoneby A verified traveler
Great locationPosted Feb 20, 2015
Pros: Location and the concierge
Cons: guestrooms are being updated and they are in need of the upgrade.
Location: Awesome location and good restaurants within walking distance.
Staff is excellent especially Brian the concierge. The only problem we encountered was a party across the hall until 3 in the morning. We called Security and they responded but just with a can you please hold it down. I was never asked on check out if my stay was alright or any follow up from my noise complaint.
for Everyoneby A verified travelerfrom Palmer, AK
Anniversary GetawayPosted Feb 19, 2015
Very pleasing! Stayed one night! Room Service was available and timely.
by A verified travelerfrom Eugene
Nice place, but no parking???Posted Feb 17, 2015
I thought the hotel was nice, but when you spend $200 for one night and then they want to charge you $20 for parking? I thought that was pretty awful. Had to run downstairs at 9am to feed the meter. So much for a relaxing first morning of vacation.
by A verified travelerfrom anchorage
Captain cookPosted Feb 16, 2015
The hotel was overall nice. What has me extremely upset is all the extra charges that were supposed to be included. The hotel charged me $20 a day to park in the garage and the would not honor the free breakfast since I booked through Expedia! Extremely upset and will never return to this hotel.
for Everyoneby A verified travelerfrom Oregon
Great downtown location.Posted Feb 11, 2015
The reason for the 4/5 rating is I had reserved two rooms for 5 days. On the second night the party in the second room could not access their room with their key. They had to go front desk and had to change rooms. Sounds like the recordkeeping on your end got messed up and we suffered for it. Other than that the hotel was Great.
for Everyoneby A verified travelerfrom White City, OR
Best Hotel in AnchoragePosted Feb 8, 2015
Pros: Location and views
Cons: Not a thing
This establishment is over 35 years old but has been updated over the years. The rooms have great views, a small fridge, and cable TV. The downtown location is close to a number of restaurants and tourist shops. It is a bit pricey but well worth it if you're looking for a top notch hotel.