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Reviews of Puffin Inn of Anchorage

2 out of 5
Puffin Inn of Anchorage
4400 Spenard Rd, Anchorage, AK

Reviews

7.4

Good

Rating 10 - Excellent. 671 out of 1841 reviews" "
Rating 8 - Good. 495 out of 1841 reviews" "
Rating 6 - Okay. 258 out of 1841 reviews" "
Rating 4 - Poor. 193 out of 1841 reviews" "
Rating 2 - Terrible. 224 out of 1841 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My bedding was dirty. The comforter, and the blanket on top. One pillow had some hair on it. But staff was helpful
Stayed 1 night in Apr 2024
Response from Amber on Apr 19, 2024
Thank you for your feedback!

4/10 Poor

Ronald

Business traveler
The heat didn’t work in my room. It wasn’t too cold and I was tired, so it was okay. Needs to be fixed!!
Stayed 1 night in Apr 2024
Response from Amber on Apr 19, 2024
Thank you for your feedback!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very competent and friendly. I liked the continental breakfast. The rooms were comfortable and good for the price. There was a lot of street noise and panhandlers in the surrounding area, but the proximity to the airport made up for it. I even had a close run in with a moose there which made for a real Alaska experience. Thumbs up!
Stayed 2 nights in Apr 2024
Response from Amber on Apr 19, 2024
Thank you for your positive feedback!

8/10 Good

dwight, Modesto

Liked: Cleanliness, staff & service, property conditions & facilities
Good for travelers
Stayed 1 night in Apr 2024
Response from Amber on Apr 19, 2024
Thank you for your feedback!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The price was affordable and the front desk personal were friendly and professional
Stayed 1 night in Apr 2024
Response from Amber on Apr 19, 2024
Thank you for your feedback!

8/10 Good

Jenny

Liked: Amenities
I was able to workout. Saw a missed on the sidewalk
Stayed 2 nights in Apr 2024
Response from Amber on Apr 17, 2024
Thank you for your review!

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amber on Apr 19, 2024
Thank you for your feedback!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service was very helpful, and when i went to check in teresa was very nice and gave me a great start to my trip
Stayed 4 nights in Apr 2024
Response from Amber on Apr 17, 2024
Thank you so much for your positive feedback!

4/10 Poor

Shannon

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Amber on Apr 17, 2024
Thank you for your feedback.

10/10 Excellent

Rachel

Business traveler
It was quiet and clean. The hotel employees were professional and answered all my questions. All in all my experience there was unmatched!
Stayed 2 nights in Apr 2024
Response from Amber on Apr 16, 2024
Thank you for your feedback!

10/10 Excellent

Paulo, Sunny Isles Beach

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great place
Stayed 1 night in Apr 2024
Response from Amber on Apr 16, 2024
Thank you for your feedback!

10/10 Excellent

Paulo, Sunny Isles Beach

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Close to the airport with excellent shuttle service every 30 minutes.
Stayed 1 night in Apr 2024
Response from Amber on Apr 16, 2024
Thank you for our feedback!

10/10 Excellent

Iris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful . Great place to stay!
Response from Amber on Apr 15, 2024
Thank you for your feedback!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Great staff
Stayed 2 nights in Apr 2024
Response from Amber on Apr 15, 2024
Thank you for your feedback!

10/10 Excellent

Shadow

Nice property and rooms
Stayed 2 nights in Apr 2024
Response from Amber on Apr 15, 2024
Thank you for your feedback!

6/10 Okay

Laurence

Liked: Staff & service
Just ok for a cheap room for the night
Stayed 1 night in Apr 2024
Response from Amber on Apr 15, 2024
Thank you for your feedback!

2/10 Terrible

Tammy, Kaysville

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
At first glance the property looks great. One building looks to have been completely updated, but they have to buildings that are part of the property that have not been. They are terrible. The jetted bathtub was clean, however the jets were black with mold. The caulking around the faucet and the trim of the tub were black with mold. The bedroom looked clean, but the bedding was absolutely disgusting. Called the front desk and she sent someone with clean sheets. Which we made the bed, but after sitting there for a few minutes. Literally checked out. Do NOT stay unless you are for sure in the main building.
Stayed 1 night in Apr 2024
Response from Amber on Apr 15, 2024
We have updated all of our buildings, I'm sorry you had this experience with your stay.

2/10 Terrible

Chi

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty bedding. No additional door security other than a deadbolt above the doorknob. No soap, no shampoo, and no hot water in the shower. Front desk person with unprofessional attitude. I endured 2 nights. I would not recommend this place to anyone.
Stayed 2 nights in Apr 2024
Response from Amber on Apr 12, 2024
I am very sorry to hear this was your experinece, I must say this is not at all how we handle guests or our hotel. I wish you would have spoke to managemnet while you were on site so we could have resolved any issues and looked into these complaints.

10/10 Excellent

maureen, soldotna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!
Stayed 1 night in Apr 2024
Response from Amber on Apr 11, 2024
Thank you for your feedback!

6/10 Okay

Armond

Traveled with family
Hotel clean but check in and out was a hassle
Stayed 1 night in Apr 2024
Response from Amber on Apr 11, 2024
Thank you for your feedback!

8/10 Good

Rand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Friendly staff Clean & convenient from the airport
Stayed 1 night in Apr 2024
Response from Amber on Apr 11, 2024
Thank you for your feedback!

6/10 Okay

Benny, Prescott Valley

Liked: Property conditions & facilities
Disliked: Staff & service
Needed snow removal
Stayed 5 nights in Mar 2024
Response from Amber on Apr 11, 2024
Thank you for your feedback!

8/10 Good

Paul Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees seems nice and very helpful
Stayed 1 night in Apr 2024
Response from Amber on Apr 9, 2024
Thank you for your feedback!

10/10 Excellent

Matthew, Seattle

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff! Only a few minutes from the airport.
Stayed 1 night in Apr 2024
Response from Amber on Apr 9, 2024
Thank you for your positive feedback!

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Amber on Apr 8, 2024
Thank you for your feedback!

10/10 Excellent

maureen, soldotna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here and enjoy the room and breakfast!!!
Stayed 2 nights in Apr 2024
Response from Amber on Apr 8, 2024
Thank you for your positive feedback!

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Amber on Apr 9, 2024
Thank you for your feedback!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
staff is friendly and the room was clean.
Stayed 1 night in Apr 2024
Response from Amber on Apr 8, 2024
Thank you for your positive feedback!

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place super helpful staff.
Stayed 1 night in Apr 2024
Response from Amber on Apr 8, 2024
Thank you for your positive feedback!

8/10 Good

Kayde

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Affordable stay. Room was clean and comfortable. Front desk staff very kind and helpful. Bathroom could benefit from a deep cleaning. Overall, would stay again.
Stayed 3 nights in Apr 2024
Response from Amber on Apr 8, 2024
Thank you for your positive feedback!

10/10 Excellent

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodated us with our stay.
Stayed 2 nights in Apr 2024
Response from Amber on Apr 8, 2024
Thank you for your positive feedback!

10/10 Excellent

Leon

Business traveler
Good value for the price
Stayed 1 night in Apr 2024
Response from Amber on Apr 5, 2024
Thank you for your feedback!

2/10 Terrible

Willard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amber on Apr 5, 2024
Sorry you did not have a good experience!

2/10 Terrible

William

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stayed army this place numerous times and the last 3 times things didn’t go well. Loud music in the middle of the night and food on the floor when I walking into a supposedly clean room. No ice bucket, no coffee in the room and card keys don’t work half the time. I’m not sure why this place gets the reviews it does, probably the nice staff and cheap prices. I’m not going back there.
Stayed 1 night in Apr 2024
Response from Amber on Apr 5, 2024
I'm sorry you had this experience, this is not how we run the hotel!

4/10 Poor

Megan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It seemed like the room was forgotten about when it was time to clean. There was something that looked like soup all in the sink, the toilet and shower were not cleaned, and the pull out sofa was broken, which was specifically why I booked the room. It was almost 3am and we were exhausted from traveling, so we just slept on the bed with our clothes on. The staff was friendly, the room was just dirty.
Stayed 1 night in Mar 2024
Response from Amber on Apr 5, 2024
I'm so sorry tp hear this! I will address these issues immediatley!

10/10 Excellent

Amy P

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Cute Inn, updated, just needs a little more TLC. Get rid of the white bed comforter. Chris is a great worker!!!!
Stayed 2 nights in Mar 2024
Response from Amber on Apr 3, 2024
Thank you for your feedback!

4/10 Poor

Jessica

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets had not been washed. There was trash in the fridge. There was a leak in the shower. The parking was sparce and dangerous with thick ice. The staff.was warm and friendly.
Stayed 1 night in Mar 2024
Response from Amber on Apr 3, 2024
I'm sorry to hear this was your experience.

10/10 Excellent

Susan

Traveled with family
Super friendly staff, clean and warm rooms, showers were hot, we were happy for a place to rest our heads.
Stayed 1 night in Mar 2024
Response from Amber on Apr 3, 2024
Thank you for your feedback!

6/10 Okay

Tzvetanka

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The main property is clean, convenient and safe. The Annex is terrible. It is separated from the main building and with snow on the sidewalk it is a challenge to carry the luggage two buildings away. The rooms were not cleaned till 5 pm and the garbage bags and dirty towels were in the hallways. The temperature control unit in our room was not working. Very reluctantly we were transferred to the main building. Suggestion : it should be marked on the web page if the room someone is booking is in the Main building (a hotel) or in the Annex.(a motel).
Stayed 1 night in Mar 2024
Response from Amber on Apr 3, 2024
I'm sorry you did not have a nice expeience, I will address these issues.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location. Parking lot needed to be plowed.
Stayed 1 night in Mar 2024
Response from Amber on Apr 3, 2024
Thank you for your feedback!

10/10 Excellent

carrie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff!
Stayed 1 night in Mar 2024
Response from Amber on Mar 29, 2024
Thank you for your feedback!

8/10 Good

alexander

Stayed 1 night in Mar 2024
Response from Amber on Mar 29, 2024
Thank you for your feedback!

4/10 Poor

Julia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff was amazing! So very friendly and professional. The cleaning staff could you use some training. Our mattress cover was showing and it looked like someone vomited or spilled chew spit on it. It was chunky and disgusting. Our bathroom was okay but the door was covered in finger prints and various substances and no drain stopper in the sink. We didn’t feel comfortable touching anything or laying in our bed. I would not stay here again.
Stayed 3 nights in Mar 2024
Response from Amber on Mar 28, 2024
I am so very sorry to hear this. We have been struggling to get and keep housekeepers on staff, the turn over for things like this. We are and will continue to do out best to make sure or rooms are clean and up to standard.

8/10 Good

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and staff was great, but limited transportation and noisy occupants brought thw allure down.
Stayed 4 nights in Mar 2024
Response from Amber on Mar 27, 2024
Thank you for your feedback, There is a bus stop right outside the property that runs drectly towards downtown and all of theother options cab, uber, lift! :)

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melting ice and snow made parking lot a mess with deep puddles. Same thing with public sidewalks in Anchorage. Sure glad I don't need a walker or especially a wheelchair.
Stayed 1 night in Mar 2024
Response from Amber on Mar 27, 2024
This is always a hard time in Alaska.. Breakup is the messisest! Thank you for being understanding!

4/10 Poor

Bills

Disliked: Cleanliness, property conditions & facilities
Worst hotel I have ever stayed in my life. Dirty room, stains on bedsheets, dirty water, and literally spotted a mouse sitting on top of a coffee machine eating creamer.
Stayed 5 nights in Mar 2024
Response from Amber on Mar 26, 2024
I am so sorry to hear this was your experience, I will look into these issues immediatley.

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 💯
Stayed 1 night in Mar 2024
Response from Amber on Mar 26, 2024
Thank you so much for the positive feedback!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amber on Mar 26, 2024
Thank you so much for the positive feedback!

8/10 Good

Eric

Good value for money. 24 shuttle was as advertised. Continental breakfast was pretty sparse. Had to walk through slushy snow from front desk to annex building.
Stayed 1 night in Mar 2024
Response from Amber on Mar 26, 2024
Thank you so much for the positive feedback!

2/10 Terrible

Jared

Disliked: Cleanliness, staff & service, property conditions & facilities
Lots of broken stuff like the door handle to the door. Bed sheets were dirty and stains all over the carpet.
Stayed 3 nights in Mar 2024
Response from Amber on Mar 26, 2024
I'm very sorry this is the impression you had, if you let our staff know we fix any issues immediatley. In this industry sometime things get broken and we arent aware, but fix/ replace it as soon as we do.