Ratings based on 623 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Anchorage

Overall nice hotel with good parking for downtown

Posted Feb 13, 2015
The lobby was very nice in the hotel. The $18 breakfast buffet was a little overpriced but convenient. The rooms were well furnished and nice. Do note there is a decent gym with freeweights and cardio but NO hot tub and NO pool.
3 out of 5
Recommended
for Everyone
by A verified traveler

Room price was right..

Posted Feb 11, 2015
When I arrived to check in the staff kept interrupting my check in with a bunch of airline pilots that were also checking in.. When I went to my room my key did not work. Had to go back to the front desk, wait while another customer was irate because he was told that he needed to pay $10.00 a night for parking.. That was a surprise for me also as it was not posted as such in the advertisement and was also a surprise for me.. Down the hall from me a room was steaming into the hall apparently a broken line.. Didn't know if I would have to move.. Room was clean and good.
1 out of 5
by A verified travelerfrom B

Charged me for an extra night

Posted Feb 11, 2015
Asked for my credit card for incidentals. Charged me for an extra day after I checked out.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom anchorage

Trans Friendly

Posted Feb 10, 2015
I'm Trans and treated wonderfully by the staff. Great pillows and bedding Hot high pressure shower. Don't waste money on club floor 11th as not worth it. Sausage and melon was the breakfast included. Lol At night microwave jalapeño poppers.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fairbanks, Ak

nice hotel walking distance to downtown

Posted Feb 8, 2015
Pros: location, comfort,, cleanliness
Cons: waive the parking fee
Location: walk downtown shop, eat, business
This is a very comfortable place to stay. I always stay here if I can.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom AK

Continental Breakfast Deception!

Posted Feb 4, 2015
Everything was great except for the continental breakfast that was on the 11th floor and required privileged access... Then in the lobby they have a decoy breakfast buffet that is $18 per person for cardboard eggs and old sausage...
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2015
We stayed one night, super tired from traveling all day, and the staff, room and service were all excellent!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kodiak, AK

Sheraton Hotel Anchorage

Posted Jan 24, 2015
This is the best hotel in Ancorage for the price. How much more can I say? I'm typing on a phone.
Comment from Hotel Management
Jan 26, 2015 by Colin McBeath, Hotel Management
Dear Q, Thank you so much for your most recent comments regarding your stay at our hotel, they are very much appreciated. I look forward to welcoming you back to The Sheraton Anchorage Hotel and Spa again in the very near future. Sincerely, Colin McBeath General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel close to military bases.

Posted Jan 15, 2015
Loved everything with the exception of the food in the lounge after 5 pm. Had the salmon which was dry and wilted vegetables.
Comment from Hotel Management
Jan 20, 2015 by Colin McBeath, Hotel Management
Dear Guest, Thank you so much for providing us feedback regarding your most recent stay. Without feedback such as this we cannot continue to improve our service and our property. I would also like to apologize that you found the food in the Club Lounge not satisfactory, I will be speaking to the Chef regarding the best types of food that will maintain their excellence for a longer period of time. Again my apologies. I look forward to welcoming you back to The Sheraton Anchorage Hotel and Spa again in the near future. Sincerely, Colin McBeath General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Escape from Artic Slope

Posted Jan 13, 2015
Pros: Location, Spa Services, Prompt Staff, Club Floor
Cons: Everyone was rated as a 5 - no complaints.
Location: The 5th Avenue mall was within short walking distance as well as the Performing Arts Center and Anchorage Museum.
The staff were impeccable. Always attentive and remembered my name which was pleasant. They assisted me several times during my stay from utilizing the business lounge to spa reservations. The spa services were most satisfactory. The Club floor is absolutely the place you want to be at this hotel. It was a wonderful relaxing weekend in downtown Anchorage with everything within a walking distance.
Comment from Hotel Management
Jan 14, 2015 by Colin McBeath, Hotel Management
Dear Guest, Thank you so much for your warm recognition of the staff here at our property. It is indeed wonderful to hear that you were able to unwind and enjoy yourself after such a busy and hectic work schedule. Again thank you and I look forward to welcoming you back to The Sheraton Anchorage Hotel and Spa again in the very near future. Sincerely, Colin McBeath General Manager