Ratings based on 772 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
the hotel was nice overall, but the room was too warm and could not lower the temperature
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Anchorage, AK

Wonderful place! Very comfortable people friendly

Posted Feb 11, 2015
People were so friendly, helpful. Cozy lounging areas too
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Super comfortable beds!

Posted Feb 9, 2015
We stayed for a week. The beds were super comfortable, with a good selection of pillows. Staff were lovely. Very convenient with ski rental shop in hotel, and tram right there as well. Great, helpful staff at rental shop as well. Only negative was terrible snow conditions (worst in ages). Hotel hot tub and pool were great, but many noisy kids (as expected).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alaska

Posted Feb 8, 2015
Pros: everything. I don't see how it could be improved upon.
Location: In winter mostly skiing and snowboarding. Really nice pool and whirlpool
Just stayed one night. Wonderful facility and setting. Not too much snow but we don't downhill ski anyway. Would have gone xc skiing if we had more time. Staff couldn't have been more helpful. The price was reduced because of the poor snow cover and low occupancy-generally this is their busy time.
3 out of 5
Recommended
for Everyone
by A verified traveler

The Air conditioning

Posted Dec 24, 2014
Pros: cleanliness and the staff was nice
Cons: guest climate control. produce more snow! :)
The first night the air conditioning needed to be addressed. the fridge wouldn't get very cold.
3 out of 5
Recommended
for Everyone
by A verified traveler

Inflexible

Posted Dec 17, 2014
The hotel itself was very nice, the food was good, and the people were friendly. I did have a problem with their unwillingness to waive the cancellation fee given the conditions. The ski resort decided to close due to poor conditions. I was only there to ski. With two days left, I asked if I could cancel my last night without a penalty, so I could go home. They would not allow this even though the hotel was no where near full. My cancellation would not have kept them from offering a room to a potential customer. Then, they closed some of their restaurants. In the end, they got an extra night from me, but it's unlikely that I'll return.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma

nice hotel in beautiful place!

Posted Dec 2, 2014
A beautiful hotel that needs just a bit of an upgrade. Mattresses have need of replacing. Should have microwave, etc. Room safes are nice extra. Employees were great!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Soldotna, Alaska

Beautiful setting

Posted Nov 24, 2014
Pros: Location and price
Cons: Nothing at this time
Location: Late check in and early check out. Didn't get a chance to enjoy the area.
It was a short stay for us this time, but it was beautiful as always. Friendly staff and very nice room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2014
Pros: Everyone was so nice. The food at The Pond was excellent.
Wonderfull relaxing get away. Beautiful surroundings, even in the rain
5 out of 5
Recommended
for Couples
by Bettyfrom Noorvik

Relaxing weekend!

Posted Nov 20, 2014 on Hotels.com
We love the shuttle service! Workers were super nice!