Exterior

Reviews of Holiday Inn Express & Suites Clemson, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 473 out of 767 reviews" "
Rating 8 - Good. 204 out of 767 reviews" "
Rating 6 - Okay. 55 out of 767 reviews" "
Rating 4 - Poor. 15 out of 767 reviews" "
Rating 2 - Terrible. 20 out of 767 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Amenities
Bathroom shower was dirty. Could use some bleach. And our room smelt like smoke upon arrival. But it was okay. Its not the worst place ever.
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem was a noisy refrigerator
Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Wendy, Flowery Branch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was nice. Beds were hard and not the usual comfortable bed I’ve come to know with Holiday Inn Express. The second bed in the room squeaked loudly with every movement, like the frame may have been broken. Breakfast was really disappointing, and coffee not good. It was below par for HIE.
Stayed 1 night in Feb 2024

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
The reason i booked here was bc i saw the breakfast pictures online. It looked good. Breakfast was nice and it was just as it looked inthe pictures. Very happy!
Stayed 1 night in Feb 2024

10/10 Excellent

Amado

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joe

Stayed 1 night in Feb 2024

10/10 Excellent

Lawrence, Durham

Stayed 1 night in Dec 2023
Response from Harris Richardson GM on Jan 26, 2024
Thanks, you for taking the time to review our hotel. The staff and I appreciate your feedback. Thanks again,

6/10 Okay

James

No vending machines for drinks. Drinks had to be purchased at the front desk. Light in the bathroom was on an automatic timer and shut off in the middle of my shower! Hotel was okay at the price point.
Stayed 1 night in Dec 2023
Response from Harris Richardson GM on Jan 26, 2024
Thanks, you for taking the time to review our hotel. The staff and I appreciate your feedback. Holiday Inn Express will not allow vending on each floor. They require the hotels to have a vending area in the lobby. Thanks again,

10/10 Excellent

Lianhua

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with shopping places around. The staff is nice and polite
Stayed 1 night in Dec 2023
Response from Harris Richardson GM on Jan 26, 2024
Thanks, you for taking the time to review our hotel. The staff and I appreciate your feedback. Thanks again,

6/10 Okay

Edward

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs in room
Stayed 1 night in Dec 2023
Response from Harris Richardson GM on Jan 26, 2024
Thanks, you for taking the time to review our hotel. The staff and I appreciate your feedback. Thanks again,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So kind at the front desk! Very helpful!
Stayed 1 night in Dec 2023
Response from Harris Richardson GM on Jan 26, 2024
Thanks, you for taking the time to review our hotel. The staff and I appreciate your feedback. Thanks again,

8/10 Good

E RAWSON

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Jaana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay for a few days. You can tell that the building is older while the rooms have been refurbished. Breakfast was good, plenty of choices and the area was clean.
Stayed 3 nights in Nov 2023

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Raul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location, Great Staff
Stayed 1 night in Oct 2023

4/10 Poor

PAUL

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Was booked in a room 004. Next to the hotels linen laundry and I think dumpster because the hallway always smelled like trash. Was moved to 406 which was a fine room. Buy no room cleaning service. Had to get toilet pare at front desk, trash never emptied and no new towels given.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
nice place to stay
Stayed 2 nights in Oct 2023

8/10 Good

David

Stayed 2 nights in Oct 2023

8/10 Good

buck

Stayed 1 night in Oct 2023

10/10 Excellent

Jamie, Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Close to everything we wanted to do.
Stayed 3 nights in Oct 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Farides

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for families!
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Clean safe hotel
Stayed 1 night in Oct 2023

2/10 Terrible

HETALBEN

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Dip

Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just a nice hotel
Stayed 2 nights in Sep 2023

2/10 Terrible

Yvette

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

krista

Stayed 3 nights in Aug 2023

8/10 Good

JOSEPH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to campus
Stayed 2 nights in Aug 2023

8/10 Good

Michelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 9 nights in Jul 2023

6/10 Okay

Linda

Traveled with family
Disliked: Property conditions & facilities
Room 216 had a very strong mildew smell. Upon further inspection, there is mold in the bathroom along the ceiling. Spoke to the front desk but 2 bed rooms were all booked. The hotel itsoel has a damp smell amd feel to it. Not great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2023

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Aug 2023

8/10 Good

Ramsey

Traveled with family
Liked: Amenities, property conditions & facilities
It was very dark. All of the hallways and our room were a dark olive and dark wood. Made it feel very small.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Carpet in room felt damp, which would explain the musky smell in the room. Housekeeping didn't come after the first night, so had to track down fresh towels. Advised the front desk of a clogged toilet in the lobby elevator, but they did nothing about it. Breakfast was not inviting, the first morning, they had no pancakes, or milk for cereal. Parking was a struggle among all of the construction vehicles taking multiple spaces each due to no special parking for them. Only one elevator for this large hotel On a positive note, it was very clean.
Stayed 2 nights in Jul 2023

6/10 Okay

Ben

Liked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very enjoyable experience.
Stayed 1 night in Jul 2023

6/10 Okay

Melanie

Traveled with family
Liked: Staff & service
The staff was friendly and helpful, but the property seemed dated and worn. A chair in our room had torn upholstery, and the bathroom sink had rust. The air conditioning in our room didn't seem to be working properly.
Stayed 1 night in Jul 2023

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Amber

Traveled with partner
Tucked away ,quiet, fixtures , older, queen beds were weird , frames were not stable it seemed when you sat on the bed. Rooms are a little older and dated but clean, pillows were horrible like sleeping on a wafer.
Stayed 2 nights in Jun 2023
Response from James Cureton, GM on Jul 7, 2023
Good Morning,I want to start off by expressing my apologies for us not meeting your expectations during your stay.I would like to know more about the location of your room, that way we can make sure that other guests don't have the same experience that you did.I appreciate you bringing this to our attention. My apologies again for experience not being the best.If you are ever in the area again, we hope that you will give us the chance to make it right.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so kind and welcoming. The rooms were clean and comfortable. Surrounding area was very cozy and woodsy like. Highly recommend.
Stayed 2 nights in Jun 2023