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Reviews of Hotel Best Andorra Center

4 out of 5
Hotel Best Andorra Center
Carrer del Doctor Nequi, 12, Andorra la Vella

Reviews

7.6

Good

Rating 10 - Excellent. 147 out of 582 reviews" "
Rating 8 - Good. 237 out of 582 reviews" "
Rating 6 - Okay. 116 out of 582 reviews" "
Rating 4 - Poor. 59 out of 582 reviews" "
Rating 2 - Terrible. 23 out of 582 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

tatiana, Corona

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Baño muy sucio muy ruidoso Falta mantenimiento
Stayed 2 nights in Feb 2024
Response from Management on Mar 4, 2024
Estimada Tatiana,En primer lugar, agradecerle por haber elegido nuestro hotel para su estadía en Andorra.Nos disculpamos si algún ruido perturbó su tranquilidad, también pasaremos nota de sus observaciones a los departamentos correspondientes para mejorar la limpieza y el mantenimiento.Esperamos que el resto de nuestros servicios y atenciones hayan sido de su agrado y completaran así una estancia global satisfactoria.Saludos cordiales,Best Andorra Center

8/10 Good

A V

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Gladis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice amenities.
Stayed 1 night in Oct 2023

8/10 Good

Elinor

Liked: Staff & service, amenities
This hotel is lacking in wow factor but is a good choice. Looks a bit tired, could be cleaner, public areas can be very crowded. However the WiFi works very well, the shower is good, breakfast choice is good and the dinner buffet is fine. Nice sauna, okay pool. Good location, close to buses and city centre.
Stayed 2 nights in Sep 2023

6/10 Okay

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
It took over an hour to checkin. Problem with reservation.
Stayed 3 nights in Sep 2023

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Karina

Stayed 1 night in Jul 2023

8/10 Good

Louise, Mineral Point

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was about a 20-minute walk from Caldea, a really interesting indoor-outdoor spa with a restaurant and so much more.
Stayed 2 nights in Aug 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location
We stayed in this hotel for 5 nights. It was in a great location for food and shopping options. On arrival the car park was full so we were directed to a nearby one which was convenient. The check in was quick and every staff member we encountered were friendly and happy to answer any questions we had. The room was a good size and was clean and comfortable. We had breakfast and there was a good choice, could of done with being a little warmer though. The pool area was pleasant, no issues and the roof top area was kept clean and was nice to sit out and relax. We enjoyed the bar area, plenty of space and staff were friendly. The drinks were really reasonable and the games room was a bonus. Would recommend a stay here and would definitely stay again
Stayed 5 nights in Jun 2022

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2022

10/10 Excellent

Joseph, New Suffolk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous property in a very magical land. Walking distance to everything. A perfect place to stay. very clean hotel with a very friendly and helpful staff.
Stayed 3 nights in Dec 2021

8/10 Good

Elena

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The location of the hotel is good. However, the room wasn't so nice, if you didn't pick the view, there is barely natural light. The sauna was broken. The staff was very nice and helpful
Stayed 1 night in Jul 2021
Response from Manager hotel on Aug 9, 2021
Dear Guest, Please accept my apologies for any inconvenience caused. Kind regards The hotel Management

2/10 Terrible

Bruna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No window in the room
Stayed 2 nights in Sep 2020

6/10 Okay

Tom

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor
The mattresses in the beds are appallingly uncomfortable. Convenient location and good value. The quality of both the dinner and breakfast buffets was very poor. The hot food was cold and the salads warm. Service in the front desk is good. Wouldn’t go again for more than one night and would eat out.
Stayed 1 night in Dec 2019

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST IS ONE OF THE BEST
We arrived at the hotel best at about 10 PM. Montserrat, reception, was wonderful. She checked us in quickly so that we could have our dinner which I had forgotten was included. The dinner was delicious, served buffet style, and there was no rush. The room was spacious and with every convenience, The bed was comfortable in , The bed was comfortable In the bathroom was well appointed and extremely clean. The buffet breakfast was ample and tasty and both crêpes and omelettes were made to order. I would definitely recommend this hotel
Stayed 1 night in Nov 2019

10/10 Excellent

Paul, Gainsborough

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and very good value. Friendly staff..
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price. Convenient location. Breakfast soo so. Bed comfortable. Good shower.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Great location. Nice pool area. Secure parking. Has a restaurant and bar area.
Stayed 3 nights in Jun 2019

10/10 Excellent

Urszula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another short break
We have stayed at this hotel a number of times,but sorry to say that the standard of food seems to have dropped maybe new chefs have been put in place.Also the room not as clean as they used to be. But as always the staff all the way through the hotel are very friendly and always helpful if needed.
Stayed 2 nights in Apr 2019

4/10 Poor

Ivan

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff were friendly and helpful and the room clean and comfortable and very good value. However the WiFi can only be described as diabolical. I had much more reliable WiFi in Afghanistan 5 years ago. Not acceptable in the 21st Century. Worked in the lobby but not in the room on the 4th floor.
Stayed 1 night in Apr 2019

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome
Stayed 2 nights in Mar 2019

6/10 Okay

Moshe N Sary

Liked: Staff & service
Stayed 2 nights in Feb 2019

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service
Good hotel
Excellent location, expensive for what you get, our room was a little noisy with street noise and lift
Stayed 3 nights in Dec 2018

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in center of town. Near skiing.
Nice hotel. Easy waking into town with stores and restaurants. 20-30 minute drive to most ski hills. Clean and comfortable. Wi-Fi was a little slow. Pool and sauna were nice. Friendly staff. Great breakfast!
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited on site parking is available, for very small cars. Front desk staff were great, and the coffee at the bar was an excellent start to the day.
Stayed 1 night in Oct 2018

6/10 Okay

Moya

Liked: Cleanliness, property conditions & facilities, room comfort
Reception disappointing
Complete mess up with my booking. I had it all in writing but ladies at desk said no room booked , take it up with our agent they said. One &half hrs sorting it out standing at reception
Stayed 2 nights in Sep 2018

8/10 Good

Urszula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back again.
Stayed here a number of times now and always enjoy,the only difference this time was that there were a lot of children staying and seemed to be allowed to just run around shouting and screaming playing around the rotating doors which are near the bar area and spoil just being able to sit and have a drink after a lovely day and a great meal at the hotel.
Stayed 1 night in Jun 2018

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Easy walking to duty free shops, nice pool,MC's ok
Glad GPS knew where to go. Couldnt book in early but they made a luggage area available and allowed us to park our motorcycles in the underground paid parking but two in one space. Pool warm and working but not so the sauna or steam room? easy waliking to a supermarket, shops and the main part of Andorra town. Bus stop using local buses up to the top of the mountain Casa de la Pasa also a short walk.Hotel has a cost effective cafe in the front lobby but didnt try thr restaurant as it doesnt open until 2000hrs (8pm) too late if you have an early start. Breakfast was expensive so we walked about 100m to a local bakery that served breakfast for about 5euro with coffee. on arrivial neither room had AC that worked they bought us the control units later? No sure if they try to save money or what cant be a istake when more then one room had no controller.
Stayed 2 nights in May 2018

8/10 Good

Elena, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Central location
Nice, clean hotel. Would be nice to have one king size bed instead of 2 pushed together.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stay away from the hotel
Broken tiles in bathroom, nasty carpets in th room, super soft bed. Horrible pillows. They promised free parking which was never given! And the breakfast was awful even the toaster bread was bad

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
After finally locating the hotel, mainly due to lack of satnav and parking the car in the underground car park (€15 a night) our room was clean and overlooking the busy main street, staff were great and knowledgeable, would have no hesitation in recommending this hotel
Stayed 2 nights in Nov 2017

8/10 Good

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. Fantastic breakfast.
Second time there. Everything is good.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

sagit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location was good.
great location! cute spa, no room in the parking lot. we had to park 10 min walk from hotel.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Has everything you need but needs updating.
The staff at the reception was friendly. However the hotel has not been updated and does defenetly not look like a 4 star hotel. The sauna and the turkish bath were out of order. The pool was open and had a stunning view (mountains). Not sure if I would return there in the future.
Stayed 1 night in Jul 2017

8/10 Good

Adam , Australia

Liked: Cleanliness, staff & service, room comfort
Simple but nice
My family and I (2 x children; 6 and 8) just stayed the one night and it was easy and nice. The room was simple but clean and quiet. The lady on reception was lovely and helpful. The car park was quite tight to park in, but priced about right. The family room with 2 double beds was a little small with not much room, but manageable for 1 or 2 nights. The location is just one street away from the main shopping strip so not as central as some of the others, or the name suggests.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Andorra
Great hotel in a great location! Great deals on drinks and tapas and the bar. The hotel has a wonderful pool and excellent game room. Beds could be a bit softer but was fine for us. Would stay here again upon return
Stayed 1 night in Jun 2017

6/10 Okay

Graham

Liked: Cleanliness, staff & service, room comfort
Dated, clean and goood value
A nice hotel but a bit dated. The room was clean and comfortable. We went for half board and the food was very poor.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tom S., Hamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentral beliggenhet
Bra hotell, med sentral beliggenhet. Stor frokostsal. Svømmebasseng, med stor takterrasse. Greit treningsrom, også på toppen av hotellet.

2/10 Terrible

David, Newport

Disliked: Staff & service, property conditions & facilities
Not good at all
Wifi was bad waiters was rude and I got over charged

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Centrally located
The hotel is ideally located in the center of Andorra la Vella and most things are within walking distance. The service is friendly and there is a car park. The only thing that was not so great was that the hotel was very noisy in the morning and you could hear everything through the walls in the hotel room. So if you wish to sleep in a bit, you will not be too happy.

6/10 Okay

Susanna, UK

Liked: Cleanliness
slightly cold but clean
Shower could've had more pressure and hotter water. Pillow was a bit weird, it was long and thin. Room was cold I had to use a blanket.

8/10 Good

Janet, Durban

Liked: Staff & service, property conditions & facilities
Great Value
Great Location, in the centre of town

6/10 Okay

brian, London

Liked: Cleanliness, staff & service
Disliked: Room comfort
Air conditioning not working properly old .room needs work done to it.room very hot due to air conditioning not working