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Reviews of Hotel Magic La Massana

4 out of 5
Hotel Magic La Massana
Avenida el Través, 7, La Massana

Reviews

8.2

Very Good

Rating 10 - Excellent. 52 out of 143 reviews" "
Rating 8 - Good. 61 out of 143 reviews" "
Rating 6 - Okay. 21 out of 143 reviews" "
Rating 4 - Poor. 7 out of 143 reviews" "
Rating 2 - Terrible. 2 out of 143 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and facilities. Only negative point was the queue for dinner every evening. We decided to have dinner at 8.30pm to avoid the initial rush. Other than that, a good base for skiing, close to the gondola.
Stayed 4 nights in Feb 2024

2/10 Terrible

Paule

Stayed 1 night in Jan 2024

8/10 Good

Alistair

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A visit for a couple of days while we competed in an event in the Pyrenees. The hotel had everything we wanted; the breakfast had plenty of choice. The lack of air conditioning in the room made it difficult to keep cool but apart from that an excellent location for our trip.
Stayed 2 nights in Jun 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was amazing! What a choice and what a treat. Fabulous.
Stayed 4 nights in Mar 2023

6/10 Okay

Laurine

Stayed 1 night in Aug 2022

8/10 Good

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was not working properly, everything else was great
Stayed 2 nights in Jul 2022

10/10 Excellent

Brian, Bristol

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great staff, great location, great prices.
Stayed 1 night in Jun 2022

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year 2021
This is how Hotel.com advertises Hotel Massana Magic La Massana ski-in/ski-out hotel with ski storage and ski passes. There is no ski-in/ski-out facility at this hotel. It is in-fact about 500 along meters along a main road from the foot of the gondola lift. Thus making ski-in/ski-out impossible. This advertised ski-in/out facility was major reason for booking this hotel, as was the advertised ski passes. This gives you the impression that ski passes are included in the room rate. Again this wrong. Ski passes are paid for extra at the gondola station. Ski storage is an inconvenient 2 floors down in the garage. Reception negated to inform us that there is ski and boot storage at the bottom of the gondola at an extra charge, which would have made a big difference not having to drag the ski equipment to and from the end of the day. The hotel was warm and clean. The staff were pleasant and the breakfast was good. The rooms look better in the pictures if you like beige and brown throughout. My stay was comfortable; would I stay at this hotel again or recommend for a ski-ing holiday? The answer is an emphatic no. I deliberately booked this hotel for non existing facilities. If there was such a thing in Andorra, the hotel company should be prosecuted under a breach of trades description.
Stayed 6 nights in Dec 2021

6/10 Okay

Petr

Traveled with group
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Very nice and clean. Pleasant and friendly staff and a very good breakfast!!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there at a none peak time so the room rate was awesome
Stayed 1 night in Oct 2018

4/10 Poor

Emilio, California, USA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No air conditioning. 2 twin beds on casters. Can't sit up in bed without it shooting across floor. No ventilation in room without opening up huge storm window that lets in all the traffic noise from the street below. No microwave for making tea or coffee. No parking, and I mean NO parking. Cheap, tiny soaps in lav. I bring my own so not a big deal but still. This same place in the US would be a 3 star. Nice wood paneling and a great breakfast buffet don't make up for uncomfortable and expensive rooms. How this place calls itself a 4 star is beyond me.
Stayed 4 nights in Jul 2018

4/10 Poor

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible.
not good at all, not Air conditioning, was imposible to sleep, and if you open the window the noise outside from traffic and bars keep you awake. the parking is so small that you always scratch your car, which cost more than the room. parking is very expensive at 13 euros per day the cleaning people talk loudly and shout on the hallways, so if you want to sleep in or have a sieasta, forget it, they will not shut up, i called reception, and nothing, i had to get up, get out of the room and ask them to lower their voice, which they did for 5 minutes and then started again. wifi was slow and patchy...not good. Terrible place. not recomendable at all.
Stayed 1 night in Jun 2017

6/10 Okay

Jaq

Liked: Cleanliness
Disliked: Room comfort
no air con. hard beds but good breakfast
we stayed 2 nights as were canyoning close by. Staff are friendly and efficient and Dimitri helped me book canyoning and gave me lots of info on the area and was really helpful. Rooms are tired for a 4 star and beds are really hard and we were on the front of the hotel and had to keep the window open as the weather was so hot and it was really noisy with traffic all night. I would recommend you stay at the back of the hotel in summer.

10/10 Excellent

Marv, calgary, ab canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location right in the heart of wine country
Were somewhat unsure about his hotel given the name but when we got there we were more than pleased with both the service and the room. The spa was very nice as well.

8/10 Good

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
c'est la 4e fois que je viens dans cette hôtel , j'apprécie l'état de propreté l'emplacement facile pour se garer, le calme très bon accueil au bar et le personnel du restaurant !!
Stayed 6 nights in Mar 2024

10/10 Excellent

Oana Catalina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

Anna

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio ,acojedor y muy agradable
Stayed 1 night in Dec 2023

10/10 Excellent

roberto ignacio

Liked: Cleanliness, property conditions & facilities
No me gustó que la habitación 612 está junto al spa y se cuela el sonido de las burbujas en la habitación a un volumen bastante alto
Stayed 2 nights in Dec 2023

10/10 Excellent

Carles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

richard

Liked: Cleanliness, amenities, property conditions & facilities
Dans l'ensemble c'était bien, le personnel de réception peu sympathique. Le personnel du restaurant c'était OK
Stayed 6 nights in Sep 2023

10/10 Excellent

Carles

Stayed 3 nights in Sep 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities
It offers a great location with very kind and good staff. Parking is only available at the hotel when there is space underground. Otherwise only quite expensive paid parking in garages is available in the whole city. Hotel is not the newest, but has great value for money though. Would come again.
Stayed 2 nights in Aug 2023

10/10 Excellent

JORGE ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideal para vacaciones y descanso.
muy bien atendidos en todos los ámbito del hotel.
Stayed 2 nights in Aug 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Idun

Stayed 1 night in Aug 2023

8/10 Good

JOAQUIN

Stayed 2 nights in Aug 2023

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Valérie

Liked: Cleanliness
Séjour moyen
Personnel à la reception peu aimable. Chambre petite et climatisation encore en mode hiver. Piscine payante 12 euros de l heure par personne. Point positif chambre bien insonorisée et literie confortable
Stayed 6 nights in Jun 2023

8/10 Good

Lara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel bien
Hôtel très propre et récent à la Massana. Très mal insonorisé donc quand des gens sont bruyants dans les couloirs c’est difficile de dormir. Personnel agréable
Stayed 3 nights in Jan 2023

10/10 Excellent

Sandrine

Stayed 1 night in Jan 2023

8/10 Good

Miguel Angel

Stayed 3 nights in Dec 2022

10/10 Excellent

Anais

Stayed 1 night in Dec 2022

6/10 Okay

Jean-Paul

Traveled with pets, Traveled with family
Liked: Staff & service
chambre spacieuse peu de bruit. Personnel sympa mais ne parlant pas le Français. Petit dejeuner extra pour le prix. Piscine payante 1h 5€ il y a un peu d'abus . Pas de parking pour voiture un peu longue Pas de climatisation 27° dans la chambre.
Stayed 2 nights in Jul 2022

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super sejour Excellent accueil
Stayed 1 night in May 2022

6/10 Okay

Sheila Bosch

Traveled with partner
Liked: Cleanliness, staff & service
No nos gustó la insonorización con las habitaciones adyacentes y el pasillo.
Stayed 1 night in Jan 2022

10/10 Excellent

jean paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel super
Excellent hôtel bien situé personnel au top
Stayed 2 nights in Sep 2021
Response from Màgic Massana on Oct 3, 2021
Cher M. Jean Paul, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Nous espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. María Martínez Màgic Massana

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

David, La Selva

Traveled with partner
Liked: Cleanliness
Habitaciones que dan a la carretera mal insonoritzadas Ha perdido con el paso del tiempo
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveler

Traveled with partner
LA UBICACION ES BUENA, DESAYUNO Y PARKING DEMASIADO CARO.
Stayed 2 nights in Sep 2020

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Damián, Valencia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya hemos repetido varias veces este hotel y siempre la experiencia es fantástica. Un hotel muy cuidado, con muchas comodidades, el desayuno muy bueno y el personal excelente. Volveremos.
Stayed 5 nights in Aug 2020

4/10 Poor

RAUL, TONA

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
A pesar de tener Aire acondicionado en las habitaciones, supongo que lo para a cierta hora y por la noche es insoportable el calor. Tampoco puedes abrir la ventana pues debajo tienen el PUB del hotel que es vergonzoso que permitan grupos gritando y sin ningún respeto en la misma puerta del hotel. Por otra parte portazos y gritos en los pasillos y nadie del hotel hace nada para pararlo. Por último tienen piscina, aunque pequeña, como buen hotel de **** estrellas, pero cuidado !!! resulta que no esta incluido y tienes que pagar 6€ por persona para remojarte 1/2h que es lo máximo que uno se estaría en esa piscina.
Stayed 2 nights in Aug 2020
Response from Anna Àlvarez on Aug 28, 2020
Estimado Raul, Queremos agradecerle su estancia con nosotros. Las habitaciones del hotel no tienen aire acondicionado. Lo que usted interpretó como tal es el termostato de la calefacción que, por supuesto, está apagada. Lamentamos los inconvenientes y los ruidos que generaron los clientes que había en su misma planta, desde el hotel se hace todo lo posible porque puedan disfrutar de una estancia agradable y tranquila pero también dependemos de la educación del resto de huéspedes. Esperamos que vuelva a visitarnos. Reciba un cordial saludo,

8/10 Good

Jordi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena relación calidad/precio
Todo muy correcto. El trato en la recepción, el servicio de restaurante, el servició de bar. La habitación correcta, lástima que la ventana diese a un solar con vistas muy mejorables. Buena relación calidad/precio.
Stayed 3 nights in Aug 2020

4/10 Poor

MICHEL

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Pas de climatisation dans la Chambre 29 degres int
Tres bon acceuil personnel tres bien Pas de clim 29 degré intérieur Ascenseur bruit lors des monter descentes depuis la Chambre Parking complet donc très difficile a se garer a extérieur même au loin
Stayed 1 night in Aug 2020

6/10 Okay

aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2020