“Better than I expected”

Although the Hotel Plaza is rated 5-stars, I was prepared to be underwhelmed. The price seemed too reasonable and hotels in Europe tend to be overrated by at least 1 star. So, I expected a decent hotel, but one with the small rooms and limited amenities. I was pleasantly surprised. The rooms are very large, attractive, and well appointed. I particularly like the hardwood floors. The bathrooms are larger than those typically found in Europe, but lacked a real shower, which is frustratingly typical in Europe. (How many times do you take a bath rather than a shower?). Another pet pieve: European bathtubs accomodate those who want to shower but including a shower wand and a silly half-size glass door that supposedly (but doesn't actually) prevents water from spraying on the floor the shower wand is used. One other complaint: the hotel promised a fitness center, but it was closed for renovation with no temporary arrangement. The hotel lobby and other common spaces are quite nice. This includes an inviting cafe where you can grab a quick breakfast or snack. Service was generally friendly and helpful, although the staff was not as fluent in English as you might find in the larger European cities. The location is pretty good. Andorra la Ville is a comparatively small town, so everything is within walking distance.

“Great Hotel in City Center”

This is a large (by European standards) modern five star hotel in the city center. It is right across the street from a large shoping center and close to a supermarket. It's a five minute walk to the bus station which has connections to Barcelona and Toulouse Airports. It has a marble lobby, a business center and a computer terminal with free Internet access for guests. Internet is also available in the rooms but you need a broadband cable--the hotel has none to loan out so make sure to bring one with you if you need to stay connected. The rooms are very spacious. You get a suite with a TV sitting room area and an adjoining bedroom also with a TV. The bathroom is large and both the rooms and the bathroom were spotlessly clean. It did take a bit long for the central airconditioning to warm up the room (I visited in early March). This hotel is currently being renovated so check that this will not disrupt your stay. I didn't notice any work or suffer from any noise. The staff are friendly and the restaurant in the lobby is a humming spot in the evenings even though the food is not very good. I would stay here again.

“An alright experience”

The Plaza is a nice hotel but not as advertised 5 stars. The gym and spa were closed on Sunday afternoon (what's the point in that for people who spend a weekend there?), also it costs € 20 per person, the breakfast wasn't too amazing, only one English channel on TV. Not that one would be watching a lot of TV when on holidays but I would have expected more from an alleged 5 star hotel. Parking with € 20,- per night a total rip off! The staff were ok but not overly friendly. The location is convenient. It is an ok hotel, not as good as advertised though and overall rather expensive for what it is.