Ratings based on 251 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bargain - beautiful area

Posted Sep 4, 2014
Pros: rates, large rooms, location
Cons: maid service is adequate but not detailed - just make bed with same sheets unless changes is requested and new towels if you wished replacements -
Location: Music from Angel Fire, hiking, visit Taos, and small towns in mountains
Music from Angel Fire in August is the best thing and the beautiful mountains and sunsets
4 out of 5
Recommended
by RJGfrom Albuquerque

Great Location with very friendly staff

Posted Aug 21, 2014 on Hotels.com
We enjoyed our stay and liked the location which should be ideal during the ski season. The room was spacious and very comfortable, but dark since it faced the inside. While everything was clean and in working order, the hotel is in need of renovation especially the carpets. The staff was very friendly and helpful. We tried the restaurant and coffee shop and both had excellent food at reasonable prices. When we come back to the area we will definitely stay there again.
1 out of 5
Recommended
for Couples
by A verified traveler

Really! No AC in the rooms?!?

Posted Aug 20, 2014 on Hotels.com
Ok I think this is the first time that I have ever! EVER been in a hotel where they don't have AC or any temperature controls in a room! Who does that! We walked into the rooms and they were 90 degrees and had 20 dollar walmart fans trying to blow in the hot air that was less hot than outside. Who has a 4pm check in as well. I WILL NEVER STAY here again. We had to get a change in rooms, and they way the pool and hot tubs are the halls smell like pool... How NOT awesome is that. BTW the rooms do to!
4 out of 5
Recommended
by couplefrom Dumas, Tx

Worked well for wedding reception

Posted Aug 19, 2014 on Hotels.com
Very pretty location. Could have used air conditioning in the reception room though. Service was very good and all were helpful.
2 out of 5
Recommended
for Personal Event
by Ashleyfrom Texas

Overcharged!

Posted Aug 19, 2014 on Hotels.com
While at the hotel we noticed we had been double charged. Lady at front desk was extremely rude and unhelpful. We were there for a wedding and several other guests were overcharged as well. They wanted to give us a credit to use at the resort rather than a refund. Rooms were nice, one thing that would of been nice to know before hand. Indoor rooms have air conditioning, outside rooms DO NOT.
5 out of 5
Recommended
for Families
by Tonifrom Texas

Good all in all

Posted Aug 18, 2014 on Hotels.com
Very nice hotel, people were very hospitable, parking was very limited and there is no A/C it was a little warm but not too bad, there was a fan in the room and had the windows open to let in a breeze.
4 out of 5
Recommended
for Personal Event
by Jimfrom Naples, FL

Excellent Hotel in need of upgrading

Posted Aug 17, 2014 on Hotels.com
The staff was excellent, and everything about the amenities were good, however, the rooms need an overhaul as they are older. The A/C and Refrigerator in the room was so loud that we had to turn them off to sleep. The real GEM at this resort is the Elements Restaurant, first class!!
2 out of 5
by A verified travelerfrom colorado

Great staff rooms need to be renovated.

Posted Aug 16, 2014
Staff was very accommodating and friendly. But their excellence didn't make up for the disappointing room. extremely dark. No AC. Smelled of stale smoke. Noise from refrigerator kept me awake all night.
5 out of 5
Recommended
for Couples
by dnfrom NM

We will go again!

Posted Aug 11, 2014 on Hotels.com
Great people at this hotel! Good food and comfortable stay. We will go again during the snowy season!!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 10, 2014 on Hotels.com
Beautiful rooms, scenery and atmosphere we did not want to leave!!