Deluxe Room | Minibar, desk, rollaway beds, bed sheets

Reviews of Fontana Hot Spring Leisure Parks

4 out of 5
Fontana Hot Spring Leisure Parks
CM Recto Highway, Clark Freeport Zone, Mabalacat City, Pampanga

Reviews

6.0
Rating 10 - Excellent. 16 out of 89 reviews" "
Rating 8 - Good. 19 out of 89 reviews" "
Rating 6 - Okay. 23 out of 89 reviews" "
Rating 4 - Poor. 13 out of 89 reviews" "
Rating 2 - Terrible. 18 out of 89 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time we have stayed at this location. The staff is extremely helpful and pleasant. The location was perfect for our needs. The villa has a kitchen but no cookware. As we were only there one night, I did not think to ask.
Stayed 1 night in Sep 2023

4/10 Poor

Simon

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Misleading Photos, In Need of Major Renovation
This hotel looks like it may have been impressive once, but it appears to have been neglected in recent years. Many facilities such as the water park are closed. The villas are desperately in need of renovation. Ours had a faulty TV, faulty internet (despite paying extra for this) and faulty plumbing. The hotel now seems to be focussing on being a casino for Chinese tourists.
Stayed 1 night in Aug 2023

8/10 Good

Mona rolaida

Stayed 1 night in May 2023
Response from Aifa on Jun 3, 2023
Thank you for choosing Fontana and it is our pleasure to be of service with you!

4/10 Poor

Eryll, Valenzuela city

Traveled with family
Disliked: Amenities, property conditions & facilities
Needs a lot of renovation!
Stayed 1 night in Jan 2020
Response from Aifa on Jun 3, 2023
Dear Valued Guest! I am sorry to hear that your stay with us did not meet your expectations. I am sharing your feedback with our management in order to prevent issues and upkeep from occurring in the future.

6/10 Okay

Ice

Traveled with group
Disliked: Cleanliness, property conditions & facilities
dirty surroundings
Stayed 1 night in Dec 2019
Response from Aifa on Jun 3, 2023
Dear Valued Guest! I am sorry to hear that your stay with us did not meet your expectations. I am sharing your feedback with the concerned department in order to prevent issues and upkeep from occurring in the future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Aifa on Jun 3, 2023
Thank you for choosing Fontana and it is our pleasure to be of service with you!

2/10 Terrible

Sarah

Traveled with family
Disliked: Property conditions & facilities, room comfort
Windowless room, shame for a 4star hotel
I'm amazed how this place can have 4 stars! It isn't absolutely in the conditions the photos show you! We booked a villa, we saw there was wifi, once we got there we were told that the villas didn't have it! We asked to be moved to a bedroom in the main hotel and they gave us a bedroom without a window. It was an absolute nightmare!. When I asked if it was normal to have rooms without windows, they said yes because we didn't pay for the deluxe. Seriously, a 4 star hotel? It took forever to get an extra bed (which we were offered free of charge and extra towels). When we called after 3 hours to have them delivered they said we had to pay extra! My husband had to go downstairs twice to have it settled. The hotel is run down. Absolutely not taken care of, needs a lot of work!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Property needs renovation.
Everything is old.
Stayed 2 nights in Dec 2019
Response from Erica on Jan 8, 2020
Thanks

8/10 Good

Verified traveler

Stayed 1 night in May 2019
Response from Nichole on Nov 27, 2019
Thank you for choosing Fontana and it is our pleasure to be of service with you!

8/10 Good

Godwin II

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Nichole on Nov 27, 2019
Thank you for choosing Fontana and it is our pleasure to be of service with you!

2/10 Terrible

AndrewPowell, North Dakota

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is rundown dirty and has a bad odor. There is mold in the air the staff didn't seem very helpful. It took a long time to check in and a half an hour to check out even though we had not consumed anything. Avoid this hotel at all costs!!
Stayed 1 night in Sep 2019

8/10 Good

Almer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family!
Lots of room in the villa, it was nice since we had a few kids with us where they could play and it was right next to the water park!
Stayed 1 night in Aug 2019
Response from zb on Sep 7, 2019
Greetings from Fontana Front Office! We appreciate your comment and good feedback hope to see you again soon with your adorable kids!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from ZB on Jul 22, 2019
Dear valued guest, I wish, you had a better experience stay in our villa/hotel. Thank you and hope to see you again soon!

2/10 Terrible

Eyang, Matnog sorsogon

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We don’t even stay they’re very disappointed with that place! And I hope they update their photos and the sad thing we pay way too much but it’s not refundable!
Stayed 4 nights in Jul 2019
Response from zb on Jul 22, 2019
Dear valued guest, Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. payment policy is indicated on your booking details that your reservation is non-refundable and cannot be amended or modified. failure to arrive at your reserved date will be treated as a No-Show and no refund will be given. (company policy)

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from zb on Jul 22, 2019
Dear Valued Guest, Thank you!, and Hope to see you again soon here at Fontana!

8/10 Good

Mojo, Cabanatuan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
As expected, most villas are occupied by the Koreans. The hotel rooms are occupied by Filipinos. Its my first time sleeping in their hotel property. I find it nice as they manage to retain and restore the same vibe. The staff are friendly and helpful. The amenities stay the same. The rooms are big enough but the bed... the bed is extra hard for us. Even my kids notice the same in their bed. Looks like there is a plywood or hardwood placed in between. The breakfast is still good but I miss their congee. They used to serve such back in their old days.
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

the property seems old not maintain properly
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Staff & service
The villa i stayed was kinda old cause you can see cracks and faucets are rusty
Stayed 1 night in Mar 2019
Response from ZB on Mar 18, 2019
Dear valued guest, Thank you very much for your candid review of your recent stay at our villa. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I was not called up or informed that I have not been informed about that I should be in the villa on the date if ever they should have called me if I am not abke to check in for at keast 6 hours and that I have been deducted from my credit card without being able to check in in the villa just in case next time the resort shoud be at least be responsible next time
Stayed 1 night in Feb 2019
Response from ZB on Mar 14, 2019
Dear valued guest, It is indicated on your booking details that your booking is non-refundable and cannot be amended or modified. failure to arrive at your reserved date will be treated as a No-Show and no refund will be given. (company policy)

2/10 Terrible

Jose manuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t recommend this hotel
It was bad. I haven’t been there for a while and it was so far from before during its high times. Delapidated. Very old looking. Creepy. Too dark. Smelly. No good restaurants around.
Stayed 2 nights in Dec 2018
Response from ZB on Mar 14, 2019
Dear valued guest, Hotel is now undergoing some refurbishment, noted all your concerns, thanks for your understanding.

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Poor internet, room wifi with additional charge. Breakfast buffet less selection of food. The price per night for deluxe room and the price of foods served for breakfast is not worth it.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so quiet ang peaceful. Buffet breakfast is excellent. The staff are so nice and friendly.
Stayed 1 night in Dec 2018
Response from Zai on Feb 1, 2019
Dear Sir/Ma'am, Thank you so much for appreciating our place. hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than what i would have expected. Better than the comments i read in the internet.
Stayed 3 nights in Nov 2018
Response from Fontana on Dec 6, 2018
Thank you so much for appreciating our place, you are so welcome to come back! have a nice day ahead!

2/10 Terrible

Verified traveler

Disliked: Staff & service
Very bad experience both on check-in and check-out.
Stayed 2 nights in Oct 2018

8/10 Good

jackie lynne

Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
There’s a certain smell whenever you enter the hotel and rooms. It’s like the place needs airing out. In fact, there were no windows in our rooms. A change of carpet will help. Change in room reservation was a bit of a challenge. It took a while before the front desk could get it and the billing adjustment was another problem. 😔
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Large property but has not been well maintained. The hotel has a musty smell from water. No greeting or assistance with bags upon arrival. No offer to be shown to room or assistance with bags at check-in. Poor explanation of property (hot spring or park times). Included breakfast was good as well as the restaurant staff.
Stayed 1 night in Sep 2018

4/10 Poor

Joerg

Disliked: Cleanliness, property conditions & facilities, room comfort
A place who saw better times. No maintenance! Housekeeping only on request! Internet, offering free wifi, none at all.! Clean was the place years ago! Feel sorry for Fontana. Staff Restaurant for breakfast tumb up
Stayed 4 nights in Aug 2018

6/10 Okay

Vicente Rafael

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Our whole stay was ok, I like the place for it’s exclusivity. However, they just need to upgrade their facilities.
Stayed 1 night in Aug 2018

6/10 Okay

Humberto, Fontana, ca

Disliked: Cleanliness
I will never stay there again. To dirty.
Stayed 2 nights in Jul 2018

4/10 Poor

Maverick, Hong Kong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good Staff, Terrible Room
First come first, the service standard of the hotel staff are very good, and the water park is worth for money. The location is quite good that only 15 minutes drive to the airport and 15 minutes drive to the large shopping mall, namely SM City Mall. BUT the condition of the hotel is terrible. We have a group of 5, 3 adults with 2 kids, and we booked a villa to stay for 2 nights. The cleaning condition of the villa is so-so. The water pressure for shower is low, like dripping!!! The TV signal is bad and you cant believe that we cannot watch for FIFA World Cup in our room!!
Stayed 2 nights in Jul 2018

8/10 Good

Clarissa

Liked: Cleanliness, staff & service
value for money
The villas need renovating.
Stayed 3 nights in Jun 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Look somewhere else.
Check in was ok but everything else was not. The hotel is quite old and is not well maintained. No wifi but advertised with it. Linens and mattresses were worn out. Wouldn’t recommend staying here. Smells of cockroach even in the elevator which is only 1 floor up. Better use the stairs.
Stayed 1 night in Jun 2018

10/10 Excellent

neth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Fontana Staff are accommodating, nice place.
The staff (front desk, guards, housekeeping) are all nice and very accommodating, though the villas are not well maintained, but the place is quiet and very relaxing. I will still recommend this place to my friends. The water park is still good though some of the pools are not maintained, overall we enjoyed it.
Stayed 1 night in May 2018

8/10 Good

marieche, manila philippines

Liked: Staff & service, room comfort
nice hotel
nice hotel and friendly staff but the food i really no good taste
Stayed 3 nights in May 2018

8/10 Good

ming hey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
the room is very big & very clean, but the water park is not included,you have to buy separate ticket for the water park, the park is open from 10am to 6pm, no night swimming, overall is a great experience

6/10 Okay

Verified traveler

Meh
Just ok. At that price i could have stayed at a better place

6/10 Okay

Catherine

Disliked: Staff & service, property conditions & facilities
The hotel is old and needs a lot of updating. The service needs some updating as well. Although the beds were comfortable and the pillows were humongous.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The only good thing was the friendliness and hospitality of the resort staff. The facilities are rundown and badly needs renovation.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE HOTEL
The day I got there my reservation was not on file and I had to wait for 1 hour for the receptionist to find it. I get to my villa and my children found used condom boxes in the kitchen cabinet. The next day my older son found a used condom wraper under the bed. The pool was dirty. The place is run down. Will never go yo the hotel again. What a waste of money!
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Below average my expectation
The hotel is ok, it's just I don't feel the vibe and freshness of the ambience. Hotel staff are accommodating and polite, as they are supposed to do so, but nothing new or special.
Stayed 1 night in Feb 2018

6/10 Okay

florian

Liked: Cleanliness, property conditions & facilities, room comfort
Cozy and comfortable
I was disappointed because there is no hot spring pool which is my first priority for booking .
Stayed 1 night in Feb 2018

6/10 Okay

maribel, Arizona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Average Fontana experience
Villa inside needs total renovations, bad moldy smell, lawns need to be fixed front and back, needs drainage cleaning bad smell emanates from drain, phone is dirty needs repainted inside
Stayed 1 night in Feb 2018

10/10 Excellent

Ma.Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
Perfect place especially w/ family
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff.convenient location, excellent service
Stayed 1 night in Jan 2018

8/10 Good

Char

Liked: Room comfort
Disliked: Staff & service
The heater is not working and theres cockroach in the tub...
Stayed 1 night in Dec 2017

6/10 Okay

Archie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way beyond its prime.
Everything is falling apart. Shower was broken. Doesn’t turn off and flooded the whole bathroom. Called the front desk to have it fixed. Sent a plumber who just patched things up and told me to turn the know clockwise to open and counterclockwise to close. Weird. Beds were terrible. It’s probably half a century old. The middle part is already sagging, so two of you on the queen size bed keep on rolling to the middle. Terrible pillows. Terrible everything.
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old villa. Dirty stains on each tiles and corners
The published photos are quite deceiving for the ffg reasons: 1. Checkin time took us 1hour to think I arrived 230pm and finished exactly one hoyr 2. Since i read bad reviews i asked the lobby to get us the newest bldg or villa including interiors 3. Uncleaned rooms especially bathrooms. The villa is too old no improvment. You would see the dirty stains every tiles It feel like no improvement to the villa relly old like creepy old considering the rate is quite expensive
Stayed 1 night in Jun 2017

4/10 Poor

Manolito

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got a room with no windows. When we asked to transfer they would not allow because we booked through Expedia. Elevator was not working. Swimming pool did not offer towels and no nearby bathroom dressing room. This hotel has seriously lost its luster. Definately not worth the price. So disappointed!