Dear Mr. MIchel, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Kenny, from The Penthouse Hotel! Thank you for staying with us and thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel that needs updating. It is a pleasure to announce that we will be implementing upgrades to the property within the next couple of months. Henceforth, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. We are hoping that we will be able to accommodate you better on your future visits and with our other guests as well. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Scott, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met your expectations, while you were staying here. Rest assured that you review will be noted to help us improve our services. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Ian, Greetings from The Penthouse Hotel! Thank you for staying here with us and thank you for your feedback. First and foremost, we are very sorry to hear that you were unhappy with your experience here at Penthouse Hotel. We take all complaints seriously as the safety and comfort of our guest is our top priority. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Moreover, we need to apologize to you for the bad service that you experienced when you stayed here with us. In addition to this, at the time you were staying with us, one of our elevators was out of service for maintenance and safety of our guests. We actually have the option to turn it on however, there are instances when the elevator doors suddenly close and for the safety of our guests, we decided to turn it off while we are waiting for the parts that we ordered overseas to be delivered. Rest assured that we are trying our best to fix it as soon as possible. Again, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. We are hoping that we will be able to accommodate you better on your future visits.

Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely thank you for your feedback. Negative points has been noted and will make sure that this will be investigated to make sure that it will not happen again. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Young, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Allan, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Ms. Carmenchita, Warmest Greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We hope that in the meantime now you have arrived safe and well back home. Thank you for taking the time to inform us with regards your stay. We highly appreciate your feedback and are happy to see that; overall, we have met and hopefully exceeded your expectations, while you were staying here. We are sorry to hear that you are a bit disappointed because of the other foul-mouthed foreign guest. This is already beyond our control. We apologize sincerely for inconvenience caused. We are hoping that we will be able to accommodate you better on your future visits. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We hope that in the meantime now you have arrived safe and well back home. Moreover, we need to thank you for taking time to give us your feedback and we need to apologize that we didn't meet your expectations. This is not what we want you to experience as we all want our guests to have a comfortable stay. Rest assured that you review will be noted to help us improve our services. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Warmest Greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We hope that in the meantime now you have arrived safe and well back home. Thank you for taking the time to inform us regarding your stay. We are sorry to hear that you are a bit disappointed because of the noise. We fully recognize that the noise might be disturbing at times and while we have no control over nearby activities in the walking street which we consider our Red Light District, We apologize sincerely for inconvenience caused. Again, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. We are hoping that we will be able to accommodate you better on your future visits. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Charlie, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback. For the bathroom items like Panteen shampoo, that is a minibar item which is included on the minibar items list in our rooms. However, we provide and you can always request for complimentary toiletries like shampoo. Again, thank you for staying with us and we hope to welcome you here again soon. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Adrian, Warmest Greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us and thank you for taking time to write a review. We are sad that we did not meet your expectations as we want all of our guests to have a comfortable stay with us. With regards to your reservation, you booked for a Superior Room which is one of our standard rooms. This room doesn't really have spa and a lounge. If you will check it online where you made the reservation, it is not stated that the room has a spa and lounge. However, we have upgraded Superior Room which has a tub that is why we were able to transfer you to make your stay more comfortable. Also, all of our rooms comes with standard king size bed with a measurement of 76x80. Moreover, we sincerely apologize for the inconvenience that you've experienced. This should not happen and this is not what we want you to experience. Our elevators are now working and regarding the cleanliness of our rooms, our Housekeeping Department ensured that they will give necessary sanction to the personnel at fault. Henceforth, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. We are hoping that we will be able to accommodate you better on your future visits and with our other guests as well. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Stephen, First of all, we would like to thank you for having stayed with us. Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Rest assured that we will be taking steps to upgrade our facilities. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Michael, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Donghoon, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Keith, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback. Please know that Management will do renovations for the couple of months to make our guests' stay more relaxing and comfortable than before. We are hoping to see you again soon. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and we need to apologize for the inconvenience you experienced because one of our elevators are under maintenance when you stayed with us. We are glad to inform you that the elevator has already been fixed. We hope you we will be able to accommodate you better on your next stay.In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us and taking time to leave your rating. We are saddened that we did not meet your expectations on your recent stay. We hope you will still consider our Hotel in the future to see the improvements that we will be doing soon. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Sean, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Steven, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback. Moreover, we would like to apologize for the inconvenience that you've experienced with our wi-fi service. We are working closely with our internet provider for improvements. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Thomas, Warm greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. And we are looking forward to welcome you back soon. Moreover, we need to apologize to you regarding your experience with our housekeeping. This should not happen and this is not what we want you to experience. I have already relayed this matter to the management, and the Housekeeping Department ensured that they will give necessary sanction to the personnel at fault. Henceforth, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. We are hoping that we will be able to accommodate you better on your future visits. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Craig, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. William, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – However, it seems that we did not meet your expectation. We apologize for any inconvenience that you've experienced when you stayed with us and we hope that we will be able to accommodate you better on your future stay. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Craig, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Dennis, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback. With regards to payment, upon check-out, you can use any Master or Visa Card to pay for your room bill. We only require cash for incidental deposit which is refundable upon check-out because our Bank POS do not have the pre-authorization feature for now. We understand that this is an inconvenience that is why we are working closely with our bank for us to have the pre-authorization feature. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Terrance, Greetings from The Penthouse Hotel! Thank you for staying with us. With regards to requesting for early check-in, please be informed that Hotel's standard check-in time is 02:00pm. We can definitely give consideration for early check-in if you are just one hour early. However, upon checking your check-in time, you arrived at 10:48am which is 3hrs earlier than our standard check-in time. In this case, it will really be hard for us to waived your early check-in charge especially that we are fully booked when you stayed with us. We are hoping for your kind understanding regarding this matter and we hope that we will be able to accommodate you better on your future stay here with us. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Ken, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Shane, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us and thank you for your feedback. We apologize if there are some issues or you have concerns with your previous stay. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Kanwar Deep, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Greetings from The Penthouse Hotel! Thank you for staying with us and thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel that needs updating. It is a pleasure to announce that we will be implementing upgrades to the property within the next couple of months. Henceforth, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. We are hoping that we will be able to accommodate you better on your future visits and with our other guests as well. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Lucas, Warmest Greetings from The Penthouse Hotel! First of all, we would like to thank you for having stayed with us and we thank you for your feedback. Moreover, we need to apologize to you for the inconvenience that you have experienced with the Air-conditioner in your room. I have already relayed this matter to the management, and our Maintenance Department ensured that this will not happen again. Again, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. We are hoping that we will be able to accommodate you better on your future visits and with our other guests as well. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Guest, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. Moreover, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. Rest assured that steps are being taken to fix and improve our Hotel for our valued guests' satisfaction. In the meantime, we all wish you lots of success and all the best, for now and in the future.

Dear Mr. Nick, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen The Penthouse Hotel as your “home away from home”. We hope that in the meantime now you have arrived safe and well back home. From our side, we sincerely hope that you have had a pleasant stay with us. – We highly appreciate your feedback and are happy to see that, overall, we have met and hopefully exceeded your expectations, while you were staying here. Should there be anything that we can do for you, or assist you with, now or in regards of a possible upcoming next stay of yours here with us, then please do not hesitate to contact us, anytime, thank you. We will certainly always be happy to be of service to you. In the meantime, we all wish you lots of success and all the best, for now and in the future.