Ratings based on 37 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified travelerfrom denver colorado
Horrible ServicePosted Apr 29, 2015
Staff was rude to us during our stay. Will never go back - service is everything!
for Everyoneby A verified travelerfrom Connecticut
Nice location/must drive or take a $$ cab anywherePosted Feb 24, 2015
Pros: It's proximity to the beach and the staff.
Cons: The jacuzzi is filled with little children - unsupervised and splashing about - to the point where adults didn't bother to go in.
Location: You must drive if you want to go anywhere (other restaurants, sight-seeing, shopping) so either you must rent a car or take a taxi which is expensive.
Our hotel is situated beautifully on the beach; the staff couldn't be friendlier. The room was kept clean, however, I had to constantly call for more shampoo, conditioner, and toiletries (cotton balls, Q-tips) as they weren't replaced daily. There were 3 of us in the room so we went through the tiny bottles on a daily basis. Also,the towels were not thick and plush - occasionally we'd get a thick one but they were for the most part old and sometimes threadbare. If we used the air-conditioning (which we had to as it was hot/humid) is was stuck at a FREEZING temperature. We could not get warm even with additional (thin) blankets. We were most upset however, that we asked for an additional 1 hour check-out (1:00 vs. 12:00) as we didn't have to catch our boat until then, and they gave us a hard time even though the hotel was emptying out. It was our third time staying there and I felt that that was not good business to returning customers. They were very nasty about us asking and made us feel bad. I will look into other hotels the next time we travel there as a result of this.
for Familiesby A verified traveler
Posted Feb 22, 2015 on Hotels.com
by A verified travelerfrom Scottsdale
5 star beach. 3 star grounds, food & service.Posted Dec 23, 2014
Cons: Resort in serious need of updating. Service at beach restaurant is awful.
Nicest beach ever. Perfect white, soft sand with very few shells. When wind is down, water is as clear as a swimming pool. Unreal. Walk from rooms to beach in 1 minute or less. This is the best part of Cuisinart. The resort itself is old and in dire need of updating. Terra cotta tile flooring throughout resort looks awful. Food is mediocre and service at beach shack is slow and unfriendly - extremely disappointing. Rooms are good though and comfortable. Beach lounges are updated and very nice. Viceroy is absolutely stunning and new - but not much beach access. So if you value beach access the most - choose Cuisinart. If you want a true 5 star resort - choose Viceroy.
for Couplesby Thomas Marshallfrom Alberta
Wonderful PlacePosted Nov 8, 2014 on Hotels.com
Absolutely a beautiful hotel on a great beach. The management and staff of the hotel were very personable and were always making sure that everything was perfect for us. The restaurants were great...especially the Japanese. A wonderful experience at this hotel and will definitly be back again. Would highly recommend it.
Recommendedby Vanessafrom St Maarten
Amazing place!Posted Aug 19, 2014 on Hotels.com
Besides the beauty of the location I have to say the friendliness of the staff made our stay so enjoyable. We traveled for a weekend getaway with our two young children and everyone went out of their way to stop and chat with our kids and help us in anyway they could. I was sitting at the restaurant by the pool with my family having lunch and one of the older waitresses came over and started fixing the shoulder strap on my bathing suit that was all twisted. It was very sweet of her and I appreciated it. Little things like that happened throughout our stay which made us feel as if we were staying with friends we'd known for a while. Even the pool attendant was getting hugged goodbye by guests she had only met a few days earlier! I highly recommend this resort. It is beautiful and has plenty of activities to offer and the beach is lovely.
for Couplesby Lisafrom NJ
Hotel was BeautifulPosted Aug 8, 2014 on Hotels.com
The hotel and the grounds were beautiful. The staff were friendly and accommodating. However, if your the adventurous type and looking to do other activities besides sit beach / pool side this Country is not for you! No other transportation other then taxi service to get you around the island and in my opinion is expensive. The food on the Island was delicious by costly and don't forget the taxi ride back and forth.
Recommendedby carlos wanzofrom brazil
localizacao otima praia lindaPosted Jul 22, 2014 on Hotels.com
pior servico de hoteis do Caribe, funcionarios nada atenciosos e grossos, voce nao pode pedir uma fritas nas cadeiras da piscina pq fazem cara feia, dao bronca nos hospedes, pessima dica
for Everyoneby A verified travelerfrom Pernambuco, Brazil
HOTEL EXCEPCIONAL - LUGAR INCRÍVELPosted Jul 2, 2014
Pros: Os quartos são excelentes (enormes e bem equipados). O local é incrível. Piscina muito boa. Atendimento excelente.
Cons: O café da manhã poderia ser melhor, pois é muito básico, o que se quiser que está no Menu de Breakfast é pago à parte e os valores não muito em conta.
Location: Localização excepcional. Praia muito boa e próximo de tudo!
O lugar é paradisíaco. Uma ilha fantástica com praias incríveis. Não espere muito movimento e nem badalação noturna, pois isso não é o objetivo da ilha. Se quiser isso fique em St. Maarten ou em St. Barth. Recomendo a locação de carro para conhecer bem a ilha, apesar que não é muito bem sinalizada, mas é tudo muito fácil para se localizar. A mão inglesa não atrapalha em nada, apenas tendo os devidos cuidados para quem não tem o hábito. O hotel fica situado numa praia maravilhosa chamada Randevousz Bay. O hotel é excelente, com atendimento muito bom e uma equipe sempre voltada para melhor atender ao hóspede. Todos muito atenciosos. Não espere nada muito em conta em Anguilla, pois a ilha é um destino um tanto exclusivo para se hospedar, mas vale demais à pena! No restante o hotel é muito bom em tudo!
for Familiesby Alexandrefrom Brasil
Atendimento de péssima qualidadePosted Jun 29, 2014 on Hotels.com
Atendimento de péssima qualidade para o padrão do Hotel, porém a localização, praia maravilhosa, e a posicão dos quartos são innsuperáveis, simplesmente imbátiveis; 9 dias dias na ilha e estive praticamente em todos os lugares, praias e Hotéis. O Hotel, seus quartos são pé na areia realmente, com quartos extremamentes refinados e amplos. Mas, não espere atendimento de alta qualidade!