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Reviews of Courtyard By Marriott Ann Arbor

3 out of 5
Courtyard By Marriott Ann Arbor
3205 Boardwalk St, Ann Arbor, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 275 out of 530 reviews" "
Rating 8 - Good. 178 out of 530 reviews" "
Rating 6 - Okay. 49 out of 530 reviews" "
Rating 4 - Poor. 18 out of 530 reviews" "
Rating 2 - Terrible. 10 out of 530 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sandy, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Saeid, Irvine

Business traveler
Disliked: Property conditions & facilities
Dated rooms that need renovation. Heat was hard to control.
Stayed 3 nights in Feb 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Possibly the fastest check-in ever
Stayed 1 night in Feb 2024

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Stayed 1 night in Jan 2024

4/10 Poor

Shaheena

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Looking to getaway and relax. This property wasn’t it. Elevator down. No access to streaming services but remote has Netflix and YouTube options. One employee said it’s the internet signal. Second employee said they don’t have it. Stale smell in room. Mentioned to front desk how far the walk is due to elevator being down. She said to take the steps then asked if I wanted to switch rooms once she realized she offended me.
Stayed 1 night in Dec 2023

10/10 Excellent

stephen

Stayed 1 night in Jan 2024

6/10 Okay

Syed Gous

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

All i did was check in so far and it was fine
Stayed 1 night in Dec 2023

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The bed was clean and comfy the room was clean and very nice. The restaurant and bar was amazing and friendly staffing
Stayed 1 night in Dec 2023

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities
It was very clean. I didn’t like that. The ice machine was only on the first floor..
Stayed 1 night in Dec 2023

10/10 Excellent

maria

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to use the in-room internet. I was able to easily connect with the conference wi-fi in the lobby, but the in-room internet refused to connect.
Stayed 1 night in Nov 2023

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Thx
Stayed 2 nights in Oct 2023
Response from Heather on Oct 13, 2023
Hi Vicki, thank you for your review! It was our pleasure to host you.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Heather on Oct 13, 2023
Hi Richard, thank you for your review! We are happy to hear you had a great stay!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service
Bathrooms need updated.
Stayed 1 night in Sep 2023
Response from Heather on Oct 13, 2023
Hi Kim, thank you for your review! We appreciate your feedback.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from Heather on Oct 13, 2023
Thank you for your review!

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Aug 2023
Response from Matt B on Sep 7, 2023
Thank you Laurie for your feedback. I am delighted that you had a great stay. We hope to see you back the next time your travels bring you to the area.

4/10 Poor

Robert

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Smelle
Stayed 3 nights in Aug 2023

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean, conveniently located
Stayed 1 night in Jul 2023

8/10 Good

Sana

Stayed 2 nights in Jul 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable. Pleasant staff.
Stayed 2 nights in Jul 2023

8/10 Good

David

Stayed 1 night in Jul 2023

10/10 Excellent

Marla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very quiet. Tons of parking. Room was clean. Bathroom was clean. Beds were comfortable. We didn't try the indoor pool but saw others using it. The fitness room was open 24 hrs, which we didn't get to use, but that's a bonus. We had to stay an extra night due to a medical emergency. The staff provided us the names of two nearby clinics, one of which we did visit & they took us promptly, that Sunday. As Canadians, it was very helpful to get their rapid assessment. We had to go on to the hospital & were unable to leave that night. The hotel made it easy to at first, have what we thought was going to be a late checkout and turned into an extra night. The lobby area was rather cold. I didn't have to spend time there, but found it chilly. Maybe it was just me, but I found it too chilly. The cafe prices for coffee seemed very high. But I guess you are paying for onsite convenience! The hotel, like others nearby, is in a commercial park, essentially. The suburban environment is very quiet. There are a few restaurants which are walkable and quite close and a few more that are about a 15-20 min walk or so, if you prefer to walk-or 2 min drive. For anyone visiting looking for a nearby grocery store, I recommend Busch's at 2240 S. Main St. neaby. It was amazing & has everything you could possibly want. In the same plaza you can get a variety of food from other places including bagels, bubble tea, a bakery & more. There is also a CVS pharmacy if you need one.
Stayed 1 night in Jul 2023

10/10 Excellent

Alexandrea

Liked: Staff & service, property conditions & facilities
Nice property and convenient location
Stayed 6 nights in Jul 2023

8/10 Good

Katya

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was not clean. After we found hair in the bed sheets we were offered another room. The sheets in the second room were clean, however there was something sticky on one of the nightstands and coffee spills on the door frame. The receptionists were very helpful.
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Rooms need to be updated. No USB Power outlets, beds to hard to sleep on, and they have 1 plie toilet paper.
Stayed 1 night in Jul 2023
Response from Matt B on Jul 5, 2023
Thank you for sharing your feedback. We are expecting to have a full rooms renovation in 2024 and your USB power outlets will be addressed.

6/10 Okay

Ricardo

Stayed 1 night in Jun 2023

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff so sweet , would totally stay again <3
Stayed 1 night in Jun 2023
Response from MattB on Jun 30, 2023
Thank you Katie for your kind words. We look forward to seeing you back the next time your travels bring you to the area.

10/10 Excellent

Kayla

Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! The check-in process was easy and my room was nice and clean!
Stayed 1 night in Jun 2023
Response from Matt B on Jul 13, 2023
Thank you Kate for sharing your feedback. We hope to see you the next time your travels bring you to the area.

10/10 Excellent

LEE

Liked: Cleanliness, staff & service, property conditions & facilities
Just perfect for our stay.
Stayed 1 night in Jun 2023

6/10 Okay

betty

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Karen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front desk was awesome, and the hotel is so clean, had a great stay.
Stayed 1 night in May 2023

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room. Very clean. Great customer service.
Stayed 2 nights in May 2023

2/10 Terrible

Gary

Stayed 1 night in May 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing friendly staff and convenient facilities
Stayed 1 night in Mar 2023

6/10 Okay

Joseph

4/10 Poor

Saeid, Irvine

Business traveler
Disliked: Staff & service
An staff member in front desk was not professional in providing what I needed for the room.
Stayed 1 night in Nov 2022
Response from MattB on Jan 10, 2023
I'm very sorry to hear that you were displeased with your stay. Please feel free to reach out to hotel management should you wish to discuss this matter further.

8/10 Good

Dulce

Stayed 1 night in Aug 2022

6/10 Okay

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Derek

Stayed 1 night in Aug 2022

10/10 Excellent

Kristen

Stayed 1 night in Aug 2022

8/10 Good

Wen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked double queen beds room, but the beds were pretty small, not the standard queen beds. Wish they can double check the bed sizes.
Stayed 1 night in Jun 2022
Response from MattB on Jul 26, 2022
Thank you Wen for your feedback. We only have Double Beds at our property. Upon review of the Expedia site it also shows two double beds. I apologize if there was any confusion.