Ratings based on 193 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
Pleasant hotel that is quiet, clean and delivers as advertised in convenient location.
Comment from Hotel Management
Jul 7, 2015 by Shannon B., Hotel Management
Thank you for choosing to stay with us during your recent stay in Ann Arbor. We appreciate your business and for taking time to post a review. We look forward to being of service again in the future. Sincerely, Shannon B., Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2015
Good place to stay. Nice location. Close enough to downtown.
Comment from Hotel Management
Jul 7, 2015 by Shannon B., Hotel Management
Thank you for your recent stay and for taking time to post a review. We appreciate your business and your great comments. Please come back and stay with us again in the future! Warm Regards, Shannon B., Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler from Traverse City, MI

Very Good

Posted Jun 3, 2015
Cons: The pool could stand a little more attention
Check in was efficient and friendly. The rooms were clean and the beds were comfortable with very nice linens. The wait staff were very professional and well trained. The cleaning staff were outstanding!!!! Pleasant, professional and could tell they enjoyed working there.
Comment from Hotel Management
Jun 15, 2015 by Shannon B., Hotel Management
Dear Carolyn, Thank you for your recent stay and for taking time to post a review. We appreciate your business and are happy to you found the staff to all be friendly and accommodating. We look forward to having you as our guest again in the future. Warm Regards, Shannon B., Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale, FL

Nice hotel with great staff.

Posted May 17, 2015
Pros: Comfortable.
Cons: Pull out sofa bed is uncomfortable.
Location: Right by a mall and amongst a whole group of hotels. 10 mins from the center of Ann Arbor by car. Very quiet, safe, convenient location.
We were up in Ann Arbor for 4 nights, settling in our son at the university for his upcoming third year. My wife and her mother and I shared the suite. the room was generally comfortable, although my bed, the sofa bed, was not. very thin, lumpy mattress. At 2.00 a.m. I put in a call to the lobby and within minutes, an extremely comfortable roll-away arrived and all was well. This is obviously a hotel that puts guests first and the staff were very nice and helpful. The bedroom and living area are separated by double doors and each section has its own heating/AC. The living area included a 3 seat sofa, an armchair, desk and a good sized circular table with 2 chairs (plus the desk chair). There was a sink, fridge, microwave. and coffee maker. Everything worked and the bathroom was a decent size. It did not have a walk in shower, as was pictured, but had the usual tub with shower. Overall a nice room in a nice hotel. Everything, including the public areas, was nice and clean.
Comment from Hotel Management
Jun 15, 2015 by Shannon B., Hotel Management
Dear Alan, Thank you for your wonderful comments about our hotel. We are happy that you chose to stay with us to move your son into school, and that you found the suite accommodations to be comfortable for your stay. We hope to be of service again in the future! Warm Regards, Shannon B., Director of Sales
4 out of 5
Recommended
for Families
by Deborah from CHICAGO

CUSTOMER SERVICE WAS POOR

Posted Apr 21, 2015 on Hotels
I REQUESTED 2 BEDS WHEN I MADE THE RESERVATION WHEN I CHECKED IN THEY SAID EVERYTHING WAS ALL SET GAVE ME THE ROOM KEY AND OFF I WENT. WHEN I GOT TO THE ROOM THERE WAS 1 KING BED...I WENT BACK TO THE FRONT DESK AND ASKED ABOUT A ROOM WITH 2 BEDS AND THEY SAID "WELL THAT WAS A PREFRENCE ON YOUR RESERVATION WE DON'T HAVE A ROOM WITH 2 BEDS YOU'LL HAVE TO MAKE DUE WITH WHAT WE HAVE" I DIDN'T LIKE THEIR ATTITUDE AND THEIR UNWILLINGNESS TO ACCOMODATE ME AND MY DAUGHTER, IT WAS LATE WE WERE ONLY STAYING THE NIGHT AND WE LEFT EARLY IN THE MORNING, WOULDN'T USE THIS HOTEL EVERY AGAIN!
Comment from Hotel Management
Jun 15, 2015 by Shannon, Hotel Management
Dear Deborah, Thank you for your recent stay and for taking time to post a review. I apologize that our staff fell short on providing you with the room type that you had requested. We hope to be of service again in the future to show you that we are truly a customer focused hotel and do everything we can to make sure everybody's requests are met. Warm Regards, Shannon B., Director of Sales
4 out of 5
Recommended
for Couples
by A verified traveler

couples night out

Posted Feb 21, 2015 on Hotels
Only complaint was the heater, it kept making a "ticking sound". We even tried turning it off and it still made noise.
Comment from Hotel Management
May 2, 2015 by Shannon, Hotel Management
Thank you for your review. I apologize that the heater was making a noise during your stay. I will be sure to pass your comment along to housekeeping and maintenance, that way they can follow up and get the problem resolved. We look forward to having you as our guest again in the future. Warm Regards, Shannon B., Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2015
Good overall. Clean and comfortable. Off the main road--- could use a sign!
Comment from Hotel Management
Mar 12, 2015 by Shannon B., Hotel Management
Thank you for choosing our hotel for your stay in Ann Arbor and for taking time to post a review. I'm glad that you found everything to be comfortable. Please come back and stay with us anytime you are in the area! Warm Regards, Shannon B., Director of Sales
5 out of 5
Recommended
for Families
by A verified traveler

Good stay

Posted Feb 5, 2015 on Hotels
We enjoyed this hotel. Went to the U of M basketball game.
Comment from Hotel Management
May 2, 2015 by Shannon, Hotel Management
Thank you for your review and for choosing our hotel during your trip to the U of M Basketball game. We are closely located to all of the U of M athletic fields and stadiums, so I hope you found it easy to get to and from the game. We look forward to having you as our guest again anytime you are in the area. Warm Regards, Shannon B., Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

One night stay

Posted Jan 26, 2015
Was a very pleasant stay. Only thing I would critique was the fact that at 9am housekeeping knocked 3 straight times on my door. Probably my fault since I didn't use the door handle sign but annoying nonetheless. Definitely would go there again if in the area.
Comment from Hotel Management
Mar 12, 2015 by Shannon B., Hotel Management
Thank you for your review and for choosing our hotels for your recent stay in Ann Arbor. I apologize that housekeeping knocked on your door before you were ready, and I will be sure to pass those comments on to them. We look forward to having you stay with us again anytime you are in the area. Warm Regards, Shannon B., Director of Sales
5 out of 5
Recommended
for Families
by A verified traveler

Good value, great staff!

Posted Jan 15, 2015
Pros: Clean, convenient location and, as mentioned, professional, courteous staff. Great value at any price.
Cons: Give me more time to think about it. Nothing comes to mind.
Location: We were only there for 24-hours. Great access to U of M, major highways and just a couple miles from the very interesting business center.
We got to our room after a friendly, efficient check-in and discover a very minor but distracting problem with the plumbing. We were debating even mentioning it when the phone front desk called just to check if everything was OK. We mentioned the issue and, since, the maintenance staff had gone for the day, "Kim" not only insisted that we move across the hall to a different room, she delivered the room key cards and vouchers for a drink in the lounge for our troubles. The entire staff was courteous, friendly and consummately accommodating. Our visit to Ann Arbor was affectedly quite positively by the hospitality. We will be back. And we will stay at the Holiday Inn & Suites.
Comment from Hotel Management
Aug 1, 2015 by Shannon, Hotel Management
Thank you for your recent review and your wonderful comments about our hotel. I apologize that there was a plumbing issue with your first room, but I'm happy to hear that Kim took care of the situation and got you into another room very quickly. We look forward to having you as our guest again in the future. Warm Regards, Shannon B., Director of Sales