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Reviews of Elegant Baronessa Apart Hotel

Elegant Baronessa Apart Hotel
Saray Mahallesi, Hoca Ahmet Yesevi Caddesi No:20, Alanya, Antalya

Reviews

6.8
Rating 10 - Excellent. 20 out of 127 reviews" "
Rating 8 - Good. 37 out of 127 reviews" "
Rating 6 - Okay. 46 out of 127 reviews" "
Rating 4 - Poor. 15 out of 127 reviews" "
Rating 2 - Terrible. 9 out of 127 reviews" "

6.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in May 2021
Response from Ahmet Tanık on May 29, 2021
Please let us know the name of the guest so that we can answer him. Because the other day a guest came to our hotel, wanted to inspect the room before check in and also wanted to have free air condition. Naturally we did not accept. And he cancelled his booking.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Big apartment, too big for 2 people even. People are kind. Price/quality is good.
Stayed 1 night in Sep 2019
Response from Ahmet Tanık on Nov 21, 2019
Değerlendirmeniz için teşekkürler. Sizi tekrar ağırlamaktan mutluluk duyarız.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice stay
Was a nice relaxing stay the owners and hakki were lovely and the cleaners work none stop we will be back again
Stayed 14 nights in Aug 2019
Response from Ahmet Tanık on Nov 21, 2019
Yeni sezonda sizi tekrar ağırlamak dileğiyle.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was very hospitable you will love them they always smile when they see you. Good and clean food. The only thing that i didnt like that the Room service is every 3 days; its in their policy after all.
Stayed 7 nights in Aug 2019
Response from Ahmet Tanık on Aug 19, 2019
Thanks for your appreciation. We look forward to see you again.

10/10 Excellent

Fraaz, London

Liked: Cleanliness, property conditions & facilities
Nice clean rooms and good location. Staff also helpful
Stayed 3 nights in Nov 2018
Response from Ahmet Tanık on Nov 27, 2018
Thanks for your feedback. We are looking forward to see you again.

6/10 Okay

Stefan, Årnes

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cheap, ok place to stay
I traveled with friends that lived at a other hotell so I did not use so much time here. I got an a apartment. Looked clean but quite old. For sleeping and showering it did the trick. The pool was good and the restaurant looked good.
Response from Ahmet on Jul 2, 2016
Many thanks for your feedback and we would like to welcome you once again.

6/10 Okay

Malcolm, Stockport

Liked: Cleanliness
Friendly owner and staff
Average rooms but unfortunately very cold had to request heaters at extra cost. Could not have stayed in room without heaters. Probably be o.k. when weather warms up.
Response from Ahmet on Jul 2, 2016
Sorry for inconvenience. We wish to have you back to see our improvements.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Response from Ahmet on May 19, 2016
Thank you for your feedback. And it will be nice to have our repeater guests staying with us again.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok, but a bit difficult to find
Due to our flights and transfers we got to the hotel at about 6:00 AM and out check in time was 2:00 PM, however they very kindly made our room up early and let us in at 8:00 AM. Our transfer driver found it very difficult to find as there is only a small sign on the outside to identify the hotel. Air conditioning has an extra charge, as does internet in the room although it is free in the lobby with your room number and passport numbers as usernames and passwords if you have a device with you. To use their computer for 1 hour was a very reasonable price too. To purchase water at the hotel is quite dear too. To our knowledge the hotel only does twin rooms and they were of satisfactory comfort. Small but perfectly good balconies, a nice living area to relax in with some very basic cooking facilities. You will need to purchase your own washing up liquid and tea towels etc but there are several shops nearby to do this. The bathroom was also ok but the showers aren't fantastic. House keeping was regular and good. Hotel is 5 minutes walk to Kleopatra beach which is a very fine shingle. About 15 minutes walk to the centre of the resort and about 20 minutes walk to the sandy beach the other side of the castle. There is a fantastic restaurant called "Gaziantep Baspinar" which does Turkish meals in the centre along with a Turkish sweet/coffee shop called "Hanci Patisserie" both are well worth visiting.
Response from Ahmet on May 19, 2016
All the problems mentioned at your feedback had already been got rid of. I am sure you will enjoy your next stay at our improved apartments.

6/10 Okay

Margit

Liked: Staff & service
Stayed 13 nights in Oct 2023

2/10 Terrible

hannu

Stayed 5 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Staff & service
Service i top
Servicen er helt i top . Utrolige venlige. Hotellet er dog nedslidt , men rigtig billig og midt i centrum . De laver rigtig god. Rengøring rimelig i forhold til nedslidningen .
Stayed 10 nights in Sep 2022

10/10 Excellent

Ayan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
det var en bra upplevelse om något går fel så hjälper personalen dig.
Stayed 10 nights in Jul 2021
Response from Ahmet Tanık on Sep 18, 2021
Değerlendirmeniz için teşekkürler.Sizi yeniden ağırlamak isteriz.

6/10 Okay

Maria

Traveled with group
Disliked: Property conditions & facilities, room comfort
1 ночь в холоде
Бронировали на 1 ночь. Парковка бесплатна на улице вокруг. Было очень холодно. Одела пришлось просить на ресепшн. WiFi в номере не работает. Только на ресепшене. Апартаменты состояние сильно старое. Воды горячей, даже тёплой вечером не было. Промыться нереально. Работают миленькие пожилые дяденьки. На кухне есть набор посуды.
Stayed 1 night in Mar 2021
Response from Ahmet Tanık on Mar 14, 2021
Misafirimiz küçük oda rezervasyonu yaptırmıştı.Küçük odada duble yatak vardı.İki kişi oldukları için B bloktan bir daire verdik.İnternet sistemi B blokta henüz çalışmıyordu. Konuklarımıza anlattık, kabul ettiler.Konuklarımız gelir gelmez dışarı çıktılar.Döndüklerinde de ihtiyaçlarını bildirmediler.Bu nedenle sorunlarını çözemedik.Konuklarımızı çok mutlu edemediğimiz için üzgünüz.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Feb 2020

8/10 Good

Numan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Ahmet Tanık on Nov 4, 2019
Değerlendirmeniz için teşekkürler. Gelecekte daha iyi hzmet vermeye çalışacağız.

8/10 Good

Marcus

Disliked: Cleanliness
Det var ok nok selv Om det var lidt lille værelse sove sted og ikke det store ved det venlig personale rengøring hv 3 dag skuffende ud over det ligger et godt sted
Stayed 7 nights in Sep 2019
Response from Ahmet Tanık on Nov 21, 2019
Değerlendirmeniz için teşekkürler. Önümüzdeki sezon daha iyi hizmet vermeye çalışacağız.

4/10 Poor

Evgenii

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель, очень разочаровал!!!
Постараюсь, обо всем по порядку. 1. При заселении выяснилось, что нужно доплатить за кондиционер по 6 евро за каждый день, при оплате отеля в основных условиях об этом ничего сказано не было. 2. Искали номера с кухонной зоной, этот момент был важным, и данный вариант выбрили, так как в описании кухонная зона была, на деле не было никакой кухни, ни посуды, ни обеденной зоны, на вопрос почему так, администратор, он же по всей видимости хозяин, пожимал плечами, на просьбу заменить номер, сказал, что нет свободных. После того как попросили дали чайник (очень уставший), тарелки и чашки, и на этом спасибо, как говорится. 3. Чистота в номере при заселении была так себе, за неделю номер ни разу не убирали. 4. Самое главное, во всем отеле нет утюга!!!! 5. В описании номера была указана площадь 20м2, по факту, в номер кое-как вмещаются две кровати, шкаф и маленький холодильник, мебель вся очень старая. 6. Душ и туалет отдельная тема, душевая зона ничем не отгорожена от туалета, нет ни поддона и шторы, вода льётся пряма на унитаз, помещение очень маленькое, в ванной не было даже элементарного мыла, я уж не говорю про шампунь и гель для душа, хорошо хоть бумага туалетная была. 7. На русском никто не говорит, только английский или турецкий. 8. WiFi только в холле, внизу, слабенький, но был. 9. Завтраки обычные, к ним претензий нет. Очень хотелось прикрепить фото всего этого, но к сожалению не получилось
Stayed 7 nights in Sep 2019
Response from Ahmet Tanık on Nov 4, 2019
Yeni sezonda eksikliklerimizi gidermek için çaba göstereceğiz.Tekrar ağırlamak dileğiyle.

6/10 Okay

Mona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel
Hotellet var greit men rengjøring kun en gang på 8 dager, ingen forheng i dusjen og vann ut over hele badet, men det var heis og kjøleskap det var positibt
Stayed 7 nights in Sep 2019
Response from Ahmet Tanık on Sep 19, 2019
Sorry for neglecting our guest. We promise to do our best to satisfy our guest next time.

2/10 Terrible

OSMAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dolandırıcı Otel
2 günlük online ödeme yaptım tr.hotels.com Üzerinden.Otele gittiğimde resepsiyonda tekrar para istediler. Neden istediklerini sordum online ödeme sadece patronunun telefonunda göründüğünü onun için ödeme alması gerektiğini söyledi.Yarın alırsınız dedi 285₺ nakit ödeme yaptım. Ertesi gün sabah tekrar indim patronları geldi ve klima, temizlik VS gibi ekstra ücretler olduğunu bu parayı onun için aldıklarını söyledi.Yanımda yabancı arkadaş olduğu için uzatmak istemedim. Bu istediklerin ücretin tr.hotels.com da yazdığını söyledi. Fakat beraber baktık bulamadık. Sonra tr.hotels.com un silmiş olabileceğini söyledi. 2 günlük konaklama için 400₺ ödeyip bu saçma şeyler için 285₺ almaları saçmalıktan başka bir şey değil. tr.hotels.com un bilgisine. Odalar içinde yazayım büyük ve mutfaklı oda tuttum tr.hotels.com üzerinden gittiğim oda küçük ve mutfak yoktu.Bir sonra ki gün büyük odaya alacaklarını söylediler. Ertesi gün de mutfaklı odalarda yer olmadığını söylediler. Kesinlikle tavsiye etmiyorum dolandırıcılıktan başka bir şey yok. Kesinlikle Tercih etmeyin.. Ben yandım başkası yanmasın..
Stayed 1 night in Aug 2019
Response from Ahmet Tanık on Sep 2, 2019
Misafirimiz ilk önce bir günlük rezervasyon yapmış, gece yarısı 02:00 'da giriş yapıp sonraki gün de kalmak istedi.Yani bir gece için ücret ödeyip iki gece kalmak istedi.Bunun mümkün olmadığını söyledik.Bunun üzerine rezervasyonununu iptal etti. Sonraki gün, otelde ödemeli bir günlük rezervasyon yapmış ve takip eden iki gün için de Expedia tarafından ödemeli iki günlük rezervasyon yapmış.Yani toplam üç günlük rezervasyon yapmış.Expedia ödemeli iki günün ücretini Expedia karttan aldık. Otel ödemeli bir günün ücreti ile Expedia ödemeli iki günün klima ücreti için toplam 285 TL aldık.Bu kadar net ve açık.Bunun dışında bir ücret sözkonusu değildir.Misafirimiz mutfağı olmayan iki kişilik bir oda rezervasyonu yapmış ve kendisine bu oda sunulmuştur. Bir daha bizi tercih etmeyeceği için misafirimize teşekkür ediyoruz.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett familjärt ägt hotell med trevlig atmosfär o mycket trevliga värdar. Nära till allt livsmedelsaffär, apotek, frisörer, restauranger mm och endast 500 m till stranden.
Stayed 9 nights in Jul 2019
Response from Ahmet Tanık on Aug 14, 2019
Değerlendirmeniz için teşekkür ederiz. Tekrar bekleriz.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beliggenheden er fantastisk, hotel ejeren yder en rigtig god service og venligheden er i top. Der bliver gjort rent 2 gange pr uge, hvor man får rene håndklæder og sengelinned.
Stayed 14 nights in Jul 2019
Response from Ahmet Tanık on Aug 8, 2019
Thanks for your feedback. We wll be happy to serve you again.

10/10 Excellent

Verified traveler

Stayed 10 nights in Jul 2019
Response from Ahmet Tanık on Aug 3, 2019
Thanks for staying in our property. Welcome back next season.

8/10 Good

Selahattin

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Temizlik iyi
Otelin genel durumu iyi havuzu küçük hiç bir etkinlik yoktu Ama fiyet olarak uygun
Stayed 4 nights in Jul 2019
Response from Ahmet Tanık on Aug 6, 2019
Değerlendirmeniz için teşekkürler.

8/10 Good

Verified traveler

Liked: Room comfort
Det började inte bra för två av oss fick ett litet litet rum, inte som vi blev lovade i hotellbekräftelsen. Vem som gjorde fel hotell.com eller hotellet, vet ej. Men vi fick ett större efter att vi klaga men fick lägga till 100 euro??
Stayed 11 nights in Jul 2019
Response from ahmet tanık on Aug 1, 2019
Thanks for your feedback. Looking forward to serve you again

8/10 Good

Natalia

Liked: Staff & service, property conditions & facilities, room comfort
Отель рекомендую для отдыха с детьми.
Номера огроменные со своей кухней(холодильник,плита,чайник),но завтраки отеля скромные,кондиционер оплачивается отдельно.Расположение отеля в супер районе Алании и в близи великолепного пляжа Клеопатры,огроменное количество магазинов,кафе с низкими ценами.
Stayed 7 nights in Jul 2019
Response from Ahmet Tanık on Jul 22, 2019
Değerlendirmeniz için teşekür ederiz. Sizi bir daha ağırlamaktan mutluluk duyarız.

8/10 Good

BERKE CAN

Liked: Staff & service, room comfort
Stayed 3 nights in Jun 2019
Response from Ahmet Tanık on Jul 22, 2019
Otelimizde kaldığınız ve güzel değerlendirmeniz için teşekkür ederiz.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Vi kan godt lide beligenheden et hyggeligt gamle hotel
Stayed 21 nights in May 2019
Response from Ahmet Tanık on Jul 24, 2019
Thank you for your feedback. We will look forward to have you next season.

10/10 Excellent

Anna-Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet var bra för att det låg bra nära havet och Alanya centrum, fint poolområde, trevlig och stor lägenhet med mjuka och sköna sängar. Trevlig och hjälpsam personal. Vi trivdes jättebra och återkommer gärna.
Stayed 7 nights in May 2019
Response from Ahmet Tanık on Jul 24, 2019
Thanks for your appreciation. We are looking forward to have you next time.

8/10 Good

Ingrid Synnøve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Apr 2019
Response from Ahmet Tanık on Jul 24, 2019
Many thanks for your appreciation. Looking forward to see you.

10/10 Excellent

Verified traveler

Stayed 11 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fin respons. God betjening. Vi skulle bare sige til hvis vi manglede håndklæder, rengøring, skift sengetøj. Blev mødt med smil.
Stayed 11 nights in Apr 2019

10/10 Excellent

Lene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt hotel, rent, imødekommende og sødt personale. God beliggenhed
Stayed 4 nights in Jan 2019
Response from ahmet on Mar 25, 2019
thanks for your feedback. Looking forward to see you again.

6/10 Okay

Torill

Liked: Staff & service
Disliked: Property conditions & facilities
Aldri mer hotels.com
Fikk ikke det rommet jeg trodde jeg hadde bestilt, utfra bilder i annonsen til hotels.com. Aldri mer hotels.com. Måtte betale ekstra. Når man bestiller på et apart hotel, forventer man å få leilighet, ikke kun et rom. Har bodd på hotellet før, nye eiere nå. Mye var I ustand, vannkran i dusj løsnet, dørlås funket ikke, dette ble rettet opp umiddelbart. Renhold et par ganger i løpet av 2 uker er for dårlig.
Stayed 15 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Ældre hote lidt nedslidt men ok til prisen
Stor lejlighed køkenudstyr lidt nedslidt dejlig tarasse men ok til os det er ikke sidste gang vi er på det hotel personalet hjælpsom så alt i alt ok
Stayed 14 nights in Sep 2018

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Hyggelig, men lidt service mangler
Vi spurgte til hvor tit der blev gjort rent på værelserne. Vi fik beskeden det var hver 3. Dag. Efter 4 dage måtte vi selv bede om at få gjort rent. Dette fortsatte i de 14 dage vi var der. Vi havde et vindue som ikke kunne lukkes, hvilket vi blev lovet flere gange at det nok skulle blive ordnet. Det skete dog aldrig.
Stayed 14 nights in Jul 2018
Response from Manager on Aug 23, 2018
Konuğumuzu mutlu edemediğimiz için üzgünüz.

10/10 Excellent

Anne May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott opphold på Elegant.Bodd der mange ganger og fått flott service hver gang. Eneste minus er ett elendig internett på rommene.
Stayed 6 nights in Jul 2018
Response from Ahmet on Jul 31, 2018
Thank you very much for your feedback. We are happy to have you staying with us three-four times a year.

8/10 Good

Lene

Liked: Staff & service, room comfort
Fint hotel til prisen. Supervenlige, imødekommende og ikke anmassende personale. Beliggenhed perfekt
Response from Ahmet Tanık on May 7, 2018
Thanks for your feedback. Looking forward to have you back.

8/10 Good

sema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017
Thanks alot for your feedback. We will be happy to serve you again.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017

2/10 Terrible

ali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
paracı otel
kalmadığım halde para aldılar.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Fiyatına göre gerçekten iyi, sadece uyumak için kullanacağınız bir apart arıyorsanız gayet yeterli
Stayed 1 night in Sep 2017
Değerlendirmeniz için teşekkürler. Gelecek sezon daha iyi şartlarda ağırlamak isteriz.

6/10 Okay

Lill

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2017

2/10 Terrible

Anne Jensen, Danmark

Disliked: Cleanliness, property conditions & facilities, room comfort
bad hotel, old and worn out The swimming pool is in shadow most of the day Cleaning meger rings that do not get emptied toiletpile daily, it smells Do not emptied kitchen waste daily
Stayed 9 nights in Aug 2017
Response from Ahmet Tanık-Hotel Manager on Sep 17, 2017
The guest did not tell us anything about her complains during her stay.We could fix some of the matters if we were informed. Air condition is in bedroom only and this is stated very clearly.Most of our guests think that we are located in the most popular part of the town : five minutes walk to Kleopatra Beach, ten minutes walk to city center, a few hundred meters to local bazaar, markets and bus stops.

6/10 Okay

Kari, Lahti

Disliked: Cleanliness
Nice hotel near beach.
Nice hotel,but cleaner should clean more than twice a week. Near the beach is plus, but breakfast wasn't good.
Stayed 7 nights in Aug 2017

6/10 Okay

Doumy, Alanya,Turquie

Disliked: Cleanliness, room comfort
Menage un peu sommaire
Ménage plus que juste avons retrouvé un biberon sous un lit,plaques chauffantes pas nettoyer,bacon jamais balayer sur 10jours...escaliers parties communes pas balayés régulièrement... Piscine bien entretenue bonne situation ,au calme,très bon restaurant. le serveur ce mets en 4,pour nous satisfaire.Nourriture très bonne a des prix raisonnables.,fait de très bon cocktails avec ou sans alcool😉 Mérite d 'etre connue pour le restaurant.!!!!
Stayed 12 nights in Aug 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
beş para etmez
Stayed 3 nights in Aug 2017

2/10 Terrible

Olesya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again-even if free of charge
The worst hotel where we are lived for a month of travel. Changed 8 hotels, 5 of which were aparthotels.Conditioner-extra fee 6 euro, this at a room rate for 4 people- 19$,naturally accommodate us on the very last floor, under the roof, so it was even hotter. The owner is a terrible penny-pincher.In reservation does not indicate that the air conditioning for extra fee,cheat guests.No broom, for 4 days, never cleaned. Only settled, came disinsector, spattere with dichlorvos in the bathtub and in the kitchen ... We ate at this moment.The madhouse is full.The hotel is like a concentration camp ... Go outside the bounds-be sure to hand over the key ... Wi-Fi for one-time passwords .. Rebooted phone-run get a new one.Toilet paper, half a roll for 4 people for 4 day.In the evening, music from the bar screams until midnight, on the last evening a mass fight with shooting in this hotel bar,disassembly, police. Never settle here, even if very cheap.In Alanya many hotels price $ 15-20 where tourists are respected and normally treat people. Ignore and pass by.
Stayed 4 nights in Jul 2017
We understand that your frustration started with extra air condition charge which is clearly stated on all sites. All the other blames are coming to support this. It is clearly stated that air condition is an extra charge .Sorry for loosing one of our guests but it will be difficult to persuade our guests. We will be happy to serve you again if you change your mind in the future.

8/10 Good

dilaver

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Güzel bir tatil
Otel konumu gayet iyi çalışanların misavirperverliği ve cana yakınlığı insana kendi evinin konforunu veriyor ancak teizlik konusu hiç hoş değil üç günde bir temizlik yapılmasını sakıncalı olarak gördüm onun haricinde herşey çok güzelde herkese çok teşekkür ederim
Stayed 3 nights in Jul 2017
Değerlendirmeniz için teşekkürler. Belirttiğiniz eksiklikleri de gidereceğimizi belirtmek istiyorum.Bir sonraki tatilinizde görüşmek üzere.

10/10 Excellent

BERIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
anbefales
koselig hotell og vennlig og serviceinnstilt personale. Sentral beliggenhet
Stayed 11 nights in Jun 2017
Many thanks for your feedback. Looking forward to serve you during your next trip.