Breakfast, lunch, dinner served; international cuisine

Reviews of Dogan Hotel by Prana Hotels & Resorts - Special Class

3.5 out of 5
Dogan Hotel by Prana Hotels & Resorts - Special Class
Mermerli Banyo Sok. No: 5 Kaleiçi, Antalya, Antalya

Reviews

9.0

Wonderful

Rating 10 - Excellent. 111 out of 187 reviews" "
Rating 8 - Good. 57 out of 187 reviews" "
Rating 6 - Okay. 13 out of 187 reviews" "
Rating 4 - Poor. 3 out of 187 reviews" "
Rating 2 - Terrible. 3 out of 187 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read the other reviews before I booked and I thought I’d take a punt as the price was good. Actually it was pretty decent. Friendly staff, good breakfast spread, clean and great location in the Old Town. I can’t fault it for the price
Stayed 4 nights in Mar 2024
Response from Çiğdem Kaban on Mar 11, 2024
Dear Guest, Thank you very much for your nice rating! Our aim is to make our customers feel at home by providing them with everything they need; and give them an unforgettable stay experience. Therefore, we are very happy if we achieved this! It was a great honor for us to host you in our hotel. We look forward to seeing you again! Best regards, Çiğdem Kaban

10/10 Excellent

Charlie

Stayed 4 nights in Feb 2024

10/10 Excellent

Usama

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel, and the staff was very good. The hotel location is pretty good and overall it is a beautiful hotel. Room size is not that big but its okay! What I didnt like was that they just give you one bottle of water and then we have to pay for any extra bottle of water eventhough our stay was for two nights
Stayed 2 nights in Jan 2024
Response from Çiğdem Kaban on Jan 19, 2024
Dear Guest Usama,We would like to thank you for sharing your kind comment about our hotel .It was our great pleasure to host you and read your great review.We are looking forward to welcome you again in the neareast future.Best Regards,

10/10 Excellent

Niranjan

Liked: Cleanliness, staff & service, property conditions & facilities
Person helped me with parking spot even though parking is included
Stayed 1 night in Jan 2024
Response from Çiğdem Kaban on Jan 19, 2024
Dear Guest ,We would like to thank you for sharing your kind comment about our hotel .It was our great pleasure to host you and read your great review.We are looking forward to welcome you again in the neareast future.Best Regards,

8/10 Good

HOZEFA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Çiğdem Kaban on Jan 1, 2024
Dear Guest, Thank you very much for your nice rating! Our aim is to make our customers feel at home by providing them with everything they need; and give them an unforgettable stay experience. Therefore, we are very happy if we achieved this! It was a great honor for us to host you in our hotel. We look forward to seeing you again! Best regards, Çiğdem Kaban

10/10 Excellent

sheryar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for anyone who wants to enjoy the old city in a top notch stylish old town hotel. Very artistically and tastefully design architecture which is well presented and very well maintained.
Stayed 1 night in Nov 2023
Response from Çiğdem Kaban on Nov 29, 2023
Dear Guest Sheryar, Thank you for choosing Dogan Hotel and sharing your nice thoughts. It is glad that you enjoyed your stay in general, and especially liked the attitude of our staff. It will always be a pleasure for us to welcome you back here for an unforgettable stay. Best regards Çiğdem Kaban

10/10 Excellent

Georgina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely, very convenient and well appointed. When staying anywhere in the old town you need to be aware of potential noise at night. We were at the back of the hotel and it was nice and quiet. People who stayed in the front rooms complained of noise. I think the same problem will apply to most hotels close to the night clubs.
Stayed 1 night in Oct 2023
Response from Çiğdem Kaban on Oct 30, 2023
Dear Guest Georgina,Thank you very much for choosing Doğan Hotel by Prana Resort. We became so happy and motivated by reading your wonderful thoughts on us. What a pleasure and honor, if we could provide you with such a wonderful experience here. We would love to host you once again very soon. Best Regards

10/10 Excellent

CHANG HYONG, Chongro ku

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little bit noisy mid night due to the other guests
Stayed 1 night in Oct 2023
Response from Çiğdem Kaban on Oct 18, 2023
Dear guest, first of all, thank you for your high score. If you have questions, you can inform the reception 24 hours a day. It will be our pleasure to host you again. Best regards

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing location. Stay was perfect
Stayed 3 nights in Sep 2023
Response from Çiğdem Kaban on Sep 29, 2023
Dear Valued Guest , Thank you for choosing Doğan Hotel by Prana for your Holiday and for taking the time to give us the highest rating and amazing review. We are really pleased that you enjoyed your Doğan Hotel Experience. All our facilities are challenged in order to provide you with the highest quality service. We will definitely convey your beautiful review to our managers and staff. We would love to see you in the shortest time again. Kind Regards Çiğdem Kaban

8/10 Good

GURMIT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Room was nice except for the bathroom which was really very very small
Stayed 3 nights in Aug 2023
Response from Çiğdem Kaban on Sep 14, 2023
Dear Guest Gurmıt, . Foremost, we would like to thank you for choosing and visiting Doğan Hotel. Your experience is of great value and importance for us in order to improve the services at our hotel and to fully meet the expectations of our guests. We are pleased that you have expressed all your positive and negative opinions with a kind and positive attitude. We will certainly take your high score and constructive suggestions into account and will endeavor to provide you with a smooth experience on your next stay. The details and all your pros and cons about your stay have been reported and presented to our management. During your next stay, if you inform us about your preferences, you can be sure that we will design an accommodation experience that fully meets your expectations. We are always ready to host you with a smiling face and with great happiness in Doğan Hotel. Best Regards, Çiğdem Kaban

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Çiğdem Kaban on Aug 31, 2023
Dear Our Valuable Guest ,Thank you for your excellent rate.

6/10 Okay

hei lok

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is good
Stayed 1 night in Aug 2023
Response from Reception Team on Sep 19, 2023
Thank you

10/10 Excellent

Janice

Liked: Amenities, property conditions & facilities
A charming hotel located in the old town a few minutes walk from the harbour. The old markets were about 10 minutes walk through quaint, cobbled lanes that you sometimes share with cars as there are no footpaths. There were lots of restaurants, mini markets selling alcohol and household goods, rug shops, clothing etc, which added to the romantic atmosphere. We were upgraded on arrival and had a very spacious room overlooking the pool. The staff were wonderful and quick to assist with luggage. Breakfast was included and served in the outdoor dining area. There was a great selection and you could have an omelet or pancakes cooked for you. Orange juice wasn't included. The pool was a good size and 1.8m at one end. There was a separate. 5m infant pool. There were about a dozen sunloungers around it, most had large umbrellas. The only downside was the tiles are incredibly slippery when wet and I slipped over on them. There's a private beach behind the restaurant on the top of the cliff and it costs 150tl per person to use. Overall it was a wonderful place to stay.
Stayed 5 nights in Jul 2023
Response from Çiğdem Kaban on Aug 4, 2023
Dear Our Guest Janice, Thank you for taking the time to write your feedback following your recent stay with us. Your time is appreciated. We always have been very contented to host all our guests with the highest sensitivity, about their ease. We are looking already forward for your coming back among us, for converting your next vacation to an unforgettable dream. Best Regards, Çiğdem Kaban

10/10 Excellent

Garbuz

Stayed 2 nights in Jun 2023
Response from Çiğdem Kaban on Jul 13, 2023
Dear Our Guest , Thank you very much for taking the time to review Dogan Hotel by Prana Hotels & Resorts hotel after your recent stay here, we appreciate your kind words and are very happy that your expectations were met!

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
The location was amazing. Lovely if you want to be close to the beach. About 5 min walking you can be at the Mermerli Plaji. It was the best choice in terms of location and the hotel was also very charming. The rooms were not so bright though, the lighting in general was a bit dark for me.
Stayed 4 nights in May 2023
Response from Çiğdem Kaban on May 23, 2023
Dear Guest Bruno ,Thank you very much for choosing Doğan Hotel by Prana Resort. We became so happy and motivated by reading your wonderful thoughts on us. What a pleasure and honor, if we could provide you with such a wonderful experience here. We would love to host you once again very soon. Best Regards,

8/10 Good

Christopher, London

Traveled with family
Liked: Cleanliness
Charming but no frills hotel in an unbeatable location. Walkable to many types of dining options and the old harbor. Close to Main Street with lots of nightlife and live music, but far enough to get a good night sleep.
Response from Çiğdem Kaban on Apr 21, 2023
Dear Guest Christopher,Thank you for choosing Dogan Hotel.We are very pleased to see that you were satisfied with the services you received in our hotel, that you liked it in general, and that you gave us a high rating.We hope to welcome you again soon.

8/10 Good

Dila

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Çiğdem Kaban on Mar 6, 2023
Dear Guest Dila,Thank you for choosing Dogan Hotel.We are very pleased to see that you were satisfied with the services you received in our hotel, that you liked it in general, and that you gave us a high rating.We hope to welcome you again soon.

6/10 Okay

Pasquale, New York

Liked: Cleanliness
Disliked: Amenities
Location is desirable however, the entranceway and checking area is claustrophobic and uncomfortable not welcoming. At breakfast, limited drinks, water, or juices none at all.
Stayed 3 nights in Jan 2023
Response from Çiğdem Kaban on Jan 17, 2023
Dear Guest, Thank you very much indeed for staying with us and for your constructive review. We took very seriously your comment and share it with our team, we will handle it with care to make the best use of your valuable remarks. Our aim is to deliver the best experience to every guest. We look forward to welcoming you back in the near future. Yours sincerely,

10/10 Excellent

Alejandro

Response from Çiğdem on Mar 6, 2023
Dear Guest Alejandro,Thank you for choosing Dogan Hotel.We are very pleased to see that you were satisfied with the services you received in our hotel, that you liked it in general, and that you gave us a high rating.We hope to welcome you again soon.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are st friendly and helpful, lovely relaxing pool area.
Stayed 2 nights in Nov 2022
Response from Çiğdem Kaban on Nov 14, 2022
Dear Guest, Thank you very much for choosing Doğan Hotel by Prana Resort. We became so happy and motivated by reading your wonderful thoughts on us. What a pleasure and honor, if we could provide you with such a wonderful experience here. We would love to host you once again very soon. Best Regards,

8/10 Good

Karen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The first room we were offered was very dark and was not what we booked. However, the manager offered us an acceptable alternative and thus it was sorted out.
Response from Çiğdem Kaban on Nov 4, 2022
Dear Guest, Thank you for choosing our Dogan Hotel for your last stay in Antalya. We are happy to hear that you enjoyed your stay and that you appreciated our services. Looking forward to your soon return visit. Best regards from Antalya. Your Dogan Family

10/10 Excellent

Aviad

Stayed 1 night in Aug 2022
Response from CRM management : İlknur ÜSTÜN on Aug 23, 2022
Dear Our Valuable Guest ,Thank you for your excellent rate.

6/10 Okay

Alejandro de la Fuente

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The issue is that i paid extra to get a room with a double bed. Instead of getting what I paid for, I got two twins and no refund on the price I paid. Additionally, the hotel is a 3 star hotel not a four star hotel as it is graded here.
Stayed 1 night in Jun 2022
Response from CRM : ilknur ÜSTÜN on Jul 6, 2022
Dear Guest, We would like to thank you so much for choosing Doğan Hotel by Prana Resort We are so glad to see that you have enjoyed your time here and gained a good experience overall. The hotel does not charge extra for bed type. Pricing is based on the account of pax. Accordingly, you were charged according to the number of person. But we regret that you were not given a double room. The category of the hotel has a special class and has not been advertised as 4 stars. Despite all this , we look forward to host you again and provide for you another good experience here at Doğan Hotel by Prana Resort. Best Regards,

10/10 Excellent

Ayse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2022

10/10 Excellent

A C

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel
This is a lovely hotel that is well run with friendly and attentive staff. The rooms are great, comfortable and clean. The pool area is also lovely and gets the sun most of the day. The only down side is the noise from "music" from the surrounding bars and clubs although it does all stop by about midnight.
Stayed 2 nights in Apr 2022
Response from CRM management : İlknur ÜSTÜN on May 6, 2022
Dear Guest, We were pleased to read your kind review regarding your recent stay at Dogan Hotel . Thank you for sharing your feedback with us. It is nice to know that we have contributed to a fantastic stay especially with our high quality service as well as our hospitality. In Oldcity , bars and restaurants are close to each other . But the sounds coming from these places do not reach into the rooms. We will be more than happy to host you as our guests again. Looking forward to it! Best Regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second stay didn’t disappoint!
Absolutely beautiful hotel situated right in the centre of the old town My room was situated to the rear of the hotel and was very quiet with excellent bathroom facilities and a comfortable bed. Breakfast was served in the courtyard garden were the chef prepared eggs of your choice to compliment the small breakfast buffet. The staff were extremely friendly and couldn’t do enough for you… This was my second stay and it will not be my last highly recommended *****
Room with a view
Stayed 3 nights in Apr 2022
Response from CRM management : İlknur ÜSTÜN on May 6, 2022
Dear Ms. Lisa , Thank you so much for your warm comments! Our aim is to make our customers feel like at home by providing everything they need; and make them experience an unforgettable stay. Therefore, we are so glad if we achieved that! It was a big honour for us to welcome you at our hotel. We look forward to see you again! Best Regards ....

10/10 Excellent

Zixin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Raspy lovely stay
Stayed 2 nights in Apr 2022
Response from İlknur Üstün on Apr 16, 2022
Dear Zixin , Thank you for taking the time to write your feedback following your recent stay with us. Your time is appreciated. We always have been very contented to host all our guests with the highest sensitivity, about their ease. We pleased to read that you enjoyed your stay and our team looked after you well. We are looking already forward for your coming back among us, for converting your next vacation to an unforgettable dream. Best Regards, Guest Experience Manager

10/10 Excellent

Rosa M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Isobel

Stayed 6 nights in Oct 2021

10/10 Excellent

Daniel, West Chester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Parking is self-serve. Excellent location.
Stayed 1 night in Oct 2021
Response from İlknur Üstün on Oct 18, 2021
Thank you for your excellent rate...

8/10 Good

Nathalie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from İlknur Üstün on Oct 5, 2021
Dear Nathalie , Thank you for your good rating... Best Regards

8/10 Good

Majeo

Traveled with family
Liked: Property conditions & facilities, room comfort
Location is perfect in the middle of old town 5 minutes walk to Marina, and Bazar. Restaurants cafe and massage shops all around Nice size pool, but no car parking. Receptionist are moody but rest of staff are super nice
Stayed 2 nights in Jul 2021
Response from İlknur Üstün on Aug 5, 2021
Dear our valuable guest, Thank you for taking the time to write your feedback following your recent stay with us. Your time is appreciated. We always have been very contented to host all our guests with the highest sensitivity, about their ease. We pleased to read that you enjoyed your stay and our team looked after you well. It is a great satisfaction to read your perfect observation regarding our pool, our staff , our location . Too many vehicles are not allowed to protect Oldcity. We are very sorry about your negative comment about the reception. The staff working there may be misunderstood as they work hard. We are looking already forward for your coming back among us, for converting your next vacation to an unforgettable dream. Best Regards, İlknur Üstün Guest Experience Manager

10/10 Excellent

Ian J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful hotel staff
I was unable to stay due to Covid 19 restrictions in UK. The hotel kindly moved my booking to a later date, and have been very helpful.
Stayed 2 nights in Apr 2021
Response from CRM : İLKNUR ÜSTÜN on Apr 26, 2021
Dear our valued guest, Firstly we thank you for taking your time an leaving this great comment. All feedbacks are so important for us on the way to reach our aim which is perfection. Guest satisfaction is the most important aim for us and we are so proud that we could catch this on you too. We are looking forward to see you as soon as possible... Kindest Regards.

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Things I didn't like: fridge was very noisy there was one free bottled water on first day only we booked 3 nights of twin room but they gave us 1 queen bed room on first night n we had to change room the next morning which was very inconvenient. All the staff speak poor or very little English. We wanted to change pillows, called reception. he didn't understand and came to our room to ask again. we showed him the pillow menu on their information booklet. he went away n came back with two towels... we explained to him again what we wanted. he finally brought back two pillows which were nowhere near the quality that the menu described. We asked reception where the nearest post office was and whether it was open on Saturday. they told us it was open until 12pm so we went straight to it. I carried my 5kg bag in 30+ degree weather for 20 mins only to find out that the post office is closed for weekends. it was a wast of my time! breakfast buffet is good but fresh juice costs extra they take away your plates the second that you finish your food without asking if you're done...
Stayed 3 nights in Oct 2019
Response from CRM : ILKNUR USTUN on Dec 27, 2019
Dear Guest , First of all thank you for taking your time and sharing your review with us. Your comment is much valuable and helps us to improve the service. You may be sure that we will transfer your feedback to our hotel management. Our main goal is to provide our guests with the best possible service, exceed the expectations and fulfill your needs. In all of our rooms we have pillow menu in which we provide different kind of pillows to our guests with no charge taken. We took our notes regarding the the room and you may be sure that we will do all the necessary examination and maintenance. We hope to get a chance to welcome you back at Akra and please notice, that you may always contact our Guest Experience team with all the requests. We will do our best so your next stay at Akra will be impeccable and unforgettable. With warmest wishes.

10/10 Excellent

Jade

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming boutique hotel in old town Antalya
Our stay was lovely. The hotel is quaint and rustic - spacious courtyard with breakfast was a nice way to start the day. It's located at the end of an alley in the historic district of Antalya so easy to walk to the water and surrounding shops. Can be noisy from the nearby restaurants and bars, but it was mostly quiet during our stay. Staff were all friendly, got by fine on limited English/Turkish between us. Facilities tidy and well looked after. Would stay again!
Stayed 3 nights in Oct 2019
Response from İLKNUR ÜSTÜN on Oct 17, 2019
Dear Ms. Jade , Hereby we would like to thank you for your positive review, we are pleased to read that you were satisfeid with our hotel and that you've spend an unforgettable time here. It will be our pleasure to welcome you here again! Sincerely, CRM Management

8/10 Good

CENK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antalya
Fantasic little hotel in Antalya
Stayed 4 nights in Oct 2019
Response from CRM : İLKNUR ÜSTÜN on Oct 17, 2019
Dear Mr. Cenk , Thank you very much for reviewing Dogan Hotel by Prana Hotels & Resorts after your recent stay here!

10/10 Excellent

Johnnet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located in the Old Town which has a cluster of authentic tourist shops in a nice cul de sac around the hotel. !5 minutes walk and you're on the high streets with links to the Tram. The hotel is staffed 24 hours a day which is great for security. The food is exceptional, well seasoned and lots of variety. The cleanliness of the hotel is fantastic and the staff are friendly and courteous.
Stayed 7 nights in Sep 2019
Response from CRM: ILKNUR USTUN on Oct 2, 2019
Dear our valued guest, Many thanks for taking the time and leaving your comments regarding your recent stay with us here at the Dogan Hotel . We would like to thank you for such a positive review, its lovely to hear you had a great stay with us during your time in Antalya and are worthy of your recommendation. We do look forward to welcoming you back in the near future and thank you once again for your review. Kind regards,

10/10 Excellent

Soyeel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its such a nice place to stay
Stayed 4 nights in Jul 2019
Response from CRM : İLKNUR ÜSTÜN on Jul 17, 2019
Thank you for giving us a perfect rating. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great great great location in the old city and close to beach and restaurants
Stayed 3 nights in Jun 2019
Response from CRM: İLKNUR ÜSTÜN on Jul 6, 2019
Dear Our Guest , Thank you very much for taking the time to review Dogan Hotel by Prana Hotels & Resorts hotel after your recent stay here, we appreciate your kind words and are very happy that your expectations were met! It will be our pleasure to welcome you here again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from CRM : İLKNUR ÜSTÜN on Jun 24, 2019
Thank you for giving us a perfect rating

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location within the old city. 5 minutes walk through the beautiful cobbled streets to the numerous bars and restaurants and yet so peaceful and quiet. The hotels restaurant and pool areas were stunning. The only slight down side was the decor was a little in need of refreshing but this would not stop me coming again and rooms kept lovely and clean.
Stayed 7 nights in May 2019
Response from Guest Relation Manager on May 20, 2019
Dear Guest .Thank you so much for your comments! We want our customers to live the serenity in the center of the city. We look forward to welcome you again! Best Regards...

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, quiet and at the same time vry close to all the city attractions! Very friendly staff. Excellent hotel we will definitely go back :)
Stayed 4 nights in Apr 2019
Response from Dogan Team on May 9, 2019
Dear guest, Thanks for staying with us. We appreciate your feedback! Best Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from CRM : İLKNUR ÜSTÜN on Apr 8, 2019
Dear Guest, Thank you for giving us a perfect rating.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, fabulous location, great rooms!
We loved everything about our stay here! The rooms are fabulous - they have character (not a cookie-cutter hotel room) and are spacious. Staying in the old city is definitely the way to go. We easily walked to sites and restaurants nearby. Breakfast was fantastic - great variety and quality of good. The staff was so friendly and helpful. Absolutely recommend staying here!
Stayed 2 nights in Feb 2019
Response from İLKNUR ÜSTÜN on Apr 6, 2019
Dear Guest, Thank you for giving us a perfect rating. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Take care! CRM Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst staff ever so rude and disrespectful!
This is the worst service I have received at a hotel in the past 5 years... All staff moody and rude... I would not recommend anyone to stay here for that reason!
Stayed 1 night in Dec 2018
Response from DOĞAN HOTEL on Dec 24, 2018
Dear Guest, Thank you very much indeed for staying with us . We took very seriously your comment and share it with our team, we will handle it with care to make the best use of your valuable remarks. Our aim is to deliver the best experience to every guest. We look forward to welcoming you back in the near future. Yours sincerely,

10/10 Excellent

Sunny Massad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hospitality in a Perfect Location
The staff was incredibly helpful, kind, and friendly, the hotel is just a block from the harbor and is easy walking distance from shops, cafe's and restaurants and yet is in a quiet part of the neighborhood. We were so content here we extended 5 more days.
Stayed 3 nights in Nov 2018
Response from CRM. İLKNUR ÜSTÜN on Nov 21, 2018
Dear Guest, Thank you for giving us a perfect rating. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Take care!

10/10 Excellent

Soraya

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Fantastic hotel and location
Lovely hotel and great service. However, staff must check rooms as the light was not working in the sitting area of our room and the hair dryer was blowing only cold air. Despite this we were very happy with our room and management upgraded us for free to a family room. Pool area is fantastic as well as the location. You are near a 24 hour taxi rank and every amenity is within walking distance
Stayed 1 night in Oct 2018
Response from CRM Management on Oct 26, 2018
Dear Guest, Thank you for giving us a perfect rating. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we prepaid about 5 months before arrival. when we arrived the desk clerk may not have noticed that I need a cane to walk. He gave us the attic room....4 floors up...no elevator. While lying in bed , I could touch the ceiling. the clerk had to return twice to get the a/c working.. we moved down to the main floor next day. room was very small ,but I could not touch the ceiling. not all rooms are small.
Stayed 1 night in Sep 2018
Response from DOĞAN HOTEL on Nov 15, 2018
Dear Guest , Thank you very much for taking the time to review Dogan Hotel by Prana Hotels & Resorts hotel after your recent stay here, Your comments are important to us. We always want to provide the best service for our guests.It will be our pleasure to welcome you here again.

10/10 Excellent

Riaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and a clean hotel
Very good location in old town, central to harbor and shopping areas, breakfast and dinner included and waiters always helpful , very highly recommed
Stayed 3 nights in Oct 2018
Response from DOĞAN HOTEL on Oct 11, 2018
Dear Guest Hereby we would like to thank you for your positive review, It will be our pleasure to welcome you here again! Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great hotel in the best area. Staff were very friendly and eager to help and guide.
Stayed 4 nights in Apr 2018
Response from CRM İLKNUR ÜSTÜN on May 9, 2018
Dear guest, Thank you so much for your feedback. We are so glad that you liked your stay in our hotel.