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Reviews of Asteria Kemer Resort

5 out of 5
Asteria Kemer Resort
Çamyuva Mah. Turizm Bulv. No 19, Kemer, Kemer

Reviews

8.6

Excellent

Rating 10 - Excellent. 72 out of 131 reviews" "
Rating 8 - Good. 34 out of 131 reviews" "
Rating 6 - Okay. 13 out of 131 reviews" "
Rating 4 - Poor. 6 out of 131 reviews" "
Rating 2 - Terrible. 6 out of 131 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

anne g

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run Away - Terrible Hotel
This is not a 5 star hotel. They are lying to hotels.com and therefore to any potential hotels.com visitor It is barely a 2.5 star. Do not book it if you expect comfortable beds, soft linens, pleasant smelling rooms, or delicious - or even decent tasting - food. (In Turkey, where most food is fresh and scrumptious!) Their management insists that because it is all inclusive it is 5 star. That is not how hotel ratings are assigned and is total fraud. They would not refund us or change our reservation when we realized we were in a post-Soviet era horribly failed attempt at being “high end”. Hotels.com attempted to work with the hotel to address our concerns but to no avail. Note: I have never once written a negative hotel review. This place is terrible. The gym equipment is at least 25 years old. The food is stale and tasteless. The common spaces are not properly climate controlled. The rooms - the non renovated ones AND the newly renovated ones - are tastelessly decorated and uncomfortable.
Stayed 3 nights in Sep 2023
Response from Yana Agoren on Oct 21, 2023
Dear Guest,We regret that our services did not meet your expectations. We value all feedback and are continuously striving to improve our facilities and services. We take your concerns seriously. We were upset as well that you didn't accept the hotel change for one of our Selectum hotels.Thank you for taking the time to provide your feedback.Warm regards,Guest Relations Manager, Yana Agoren

6/10 Okay

HAKKI

Liked: Cleanliness
Disliked: Staff & service
Response from Yana Ağören on Jul 15, 2023
Dear Mr. Hakkı,Thank you for your feedback. We appreciate the opportunity to address your concerns. We are upset to learn, that you havn't been satisfied eith the hotel service. We have been spoken with you during your stay and learned that a room change was made upon your initial request, and you are currently satisfied with your current accomodation. We have also checked the photos published on Orbitz.com and did not identify any discrepancies. Additionally, we are glad that you have been accepted a compliment from the hotel to your room. We would be gratefull if we had a possibility to assist you in another questions during your stay uppon your request in Asteria Kemer Resort. We strive to provide the best experience for our guests, and we appreciate your understanding and cooperation. Thank you once again for choosing our hotel.Best regards,Guest Relations Manager,Yana Agoren

10/10 Excellent

Yusufcan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tüm otel ekibi çok güler yüzlü ve yardımseverdi tatilimiz boyunca çok güzel karşılandık.
Stayed 2 nights in May 2023
Response from Yana Ağörem on May 23, 2023
Değerli misafirimiz, Yusufcan bey,Sizleri ağırlamak bizim için büyük bir mutluluktu. Yüksek değerlendirmeniz için çok teşekkür ederiz!Saygılarımla,Misafir İlişkileri Müdürü,Yana Ağören

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resort is ok, swimming pool area is very nice, beach is good, sand is rocky, drinks are ok, rooms are very very nice, better then expected, main restaurant is also better then expected. Nightlife disappointing. Just 1 music show, and night disco for 2 nights in a row, club was completely empty. Night disco is indoors and there is no nighttime seaside bar. For those looking for a nighttime, this is not the place.
Stayed 2 nights in Oct 2022
Response from Aida Karslı on Oct 31, 2022
Dear Mr David;First of all, we would like to thank you for your comment that you have taken the time and sent it to us.We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to state that the necessary research and measures will be taken.We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible.RegardsGuest Relations ManagerAida Karsli

8/10 Good

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2022
Response from Aida Karslı on Oct 15, 2022
Dear Guest;We would like to thank you for the point.We hope you will be visiting the Asteria Kemer Resort hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

8/10 Good

Andrey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel area and amenities, good "all inclusive" with variety of food, friendly and nice staff, good dance shows in the evenings, live music, live saxophone. Bonus: lots of cats! Didn't like: rooms furniture looks dated, needs some renovation. Room cleaning could be better: few times they started, but forgot to finish something in the room.
Stayed 7 nights in Sep 2022
Response from Aida Karslı on Sep 28, 2022
Dear Guests Andrey,Fistly, we would like to thank you for your review. You can be sure that all comments, suggestions and complaints are forwarded to our management. We will be very happy to see you again in our hotel.Yours sincerely,Aida Karsli Guest Relations Manager

6/10 Okay

ANGELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, for any Brits considering this hotel a note that it is used, in the main, for Russian package holidays. That's not necessarily a problem, it just depends what you like from your holiday. At check in we were given our room number, told how to get to it & informed that, despite our late arrival, we could get food if we wanted. That was pretty much it - we had to enquire later about other things. The room was large with a good aspect - a view of the mountains & sea. It also had a good sized balcony. In regards to the room the negatives were that the balcony door handle was broken & difficult to use and there was sometimes a damp type smell in the bathroom. The maid service we experienced was not great - in 9 nights our sheets were definitely not changed (except for one pillowcase!!). When 'cleaning' (making bed, changing towels, emptying bins & rinsing glasses) the room the door was left open - the bedroom area & bathroom were the other side of a wall (completely out of sight of the entrance area which was where most of our belongings were). This AI hotel is advertised as having 3 A La carte restuarants - you only get to use 1 free of charge during your stay, you pay for additional visits. We loved the big swimming pool. The pool bar & staff were great too. We also liked that there was direct access to the shingle beach. Plenty of umbrellas were provided in all areas for shade.
Stayed 9 nights in Sep 2022
Response from Aida Karslı on Sep 28, 2022
Dear Guest Angela,Thank you for bringing the assessment to our attention. As a result of the interview I held with the team members about the negative experience you have had, we would like to inform you that the necessary measures have been taken to prevent the same situation from occurring again in the future.As Hotel Management, we attach great importance to cleanliness. During your stay, if you complained to the Guest Relations Department, we could Controle. Guests sometimes hang Do Not Disturb Card on the door and the room is not cleaned. Nobody enters the room when this card hangs on the door. Unfortunately, guests sometimes do not know that. We would like to thank you once again for the time you have taken to express your thoughts, and we would like to state that your feedback is extremely valuable in terms of the development of our work to continuously improve the quality of our services.Best RegardsGuest Relations ManagerAida Karsli

8/10 Good

Yung Show

Traveled with family
Liked: Staff & service, amenities
All staff are very friendly and helpful
Stayed 6 nights in Sep 2022
Response from Aida Karslı on Sep 13, 2022
Dear Guest Yung Show;We would like to thank you for the point.We hope you will be visiting the Asteria Kemer Resort hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

6/10 Okay

Igor

Traveled with group
Liked: Cleanliness, property conditions & facilities
Room cleaning was not good. Only beds and towels. Once they even left door open! Food was regular. But barmens were really good! Mert and his team very quick! Pool is vonderful! Night show were nice!
Stayed 6 nights in Aug 2022
Response from Aida Karsli on Aug 31, 2022
Dear Guest,Thank you for bringing the assessment to our attention. As a result of the interview I held with the team members about the negative experience you have had, we would like to inform you that the necessary measures have been taken to prevent the same situation from occurring again in the future. We would like to thank you once again for the time you have taken to express your thoughts, and we would like to state that your feedback is extremely valuable in terms of the development of our work to continuously improve the quality of our services.Best RegardsGuest Relations ManagerAida Karsli

8/10 Good

khaled

Stayed 3 nights in Jul 2022
Response from Aida Karslı on Aug 5, 2022
Dear Guest; We would like to thank you for the point. We hope you will be visiting the Asteria Kemer Resort hotel again in the near future. Best Regards Aida Karsli Guest Relations Manager

10/10 Excellent

Abubakr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turkish people rocks and love from Pakistan
Stay was good- few Russian staff were rude with foreigners at cafes and must be guided - Turkish staff were extremely polite- More English based activities are appreciated
Stayed 2 nights in Oct 2021

8/10 Good

Salem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is quiet but view was not good... room service is correct .. staff are really generous and professional specually ali and aymn.. there s a variety in meals with accpetable quality...globally it was a good stay..i really recommend it !
Stayed 5 nights in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never go back to this hotel Workers are rude
Stayed 3 nights in Jul 2021
Response from Anna Yıldız on Jul 26, 2021
Good morning dear guest We are really very upset that you have had bad experience here in the hotel. İ wish you had come to us to the guest relation desk when you had this experience, we would have solved it. Will you be so kind to write what had happened in details. It is very important for us. You can also write to my mail anna.yildiz@asteriahotels.com I apologize again. Waiting for your mail. With best regards, Anna Yıldız Guest Relation Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach and water sports
Stayed 1 night in Jul 2021
Response from Liudmila on Jul 22, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice mini brake
During our stay the personnel made a great impression- they were smiling, helpful, patient and accommodating. Our sea view room was spacious and comfortable. The food quality was very good. We tried only one out of three a la carte restaurants- the sea food one (it is popular, so book as soon as you arrive), it was excellent! Do go on an empty stomach - we had a big lunch so couldn’t manage all the food. We also used the SPA services - the massage was excellent.
At sunset
Stayed 4 nights in Oct 2020

10/10 Excellent

Mehmet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one week in October. This is my third visit to this hotel. Overall the hotel is very nice and we were very happy with our stay. We were given a very good room with a separate living room. The rooms are clean, big and carpeted. The service; reception, restaurant, housekeeping were also great. The food is plenty and delicious. So I would like to thank all the staff one more time and would recommend this hotel to anyone ho would like to visit Kemer.
Stayed 3 nights in Oct 2020
Response from Anna Yıldız on Oct 27, 2020
Dear guest, Mehmet Thank you very much for taking the time to provide such a great feedback and sharing your experience on here. It is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved the food , the hotel staff, comfortable room, housekeeping service,working of reception and restaurant. It would be a pleasure to welcome you again, we will provide you with better service in the future. With sunny regards, Anna

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
My husband and I had a great stay at the Asteria Hotel Fantasia. The room was large and clean, with all the necessary amenities in the room itself and the bathroom. The nightly entertainment was very impressive and the hotel employs great dancers. We didn't spend a lot of time in the pool as the weather was getting cold but it is large and there are enough chairs for people to lay out comfortably. We particularly enjoyed the game room which was empty most of the time. The only thing we didn't love was the food. There was a huge variety but the quality wasn't great. We felt it could be improved upon quite easily with some higher quality ingredients. Overall we had a great trip and would stay at the Asteria Hotel Fantasia again.
Stayed 2 nights in Oct 2019
Response from Anna Yıldız on Nov 3, 2019
Dear guest Thank you very much for taking the time to provide such a great feedback and sharing your experience. It is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you liked our room,entertainmentgeneral area of the hotel and facilities. We would like to state that we take everything that you write into consideration. Your comments are important for us because it helps us to learn your expectation and to improve ourselves. It would be a pleasure to welcome you again. Yours sincerely,

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Last minute booking
Stayed 5 nights in Oct 2019
Response from Asteria Hotel Fantasia on Nov 21, 2019
Thank you for the high score

10/10 Excellent

SERGEJ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Asteria Hotel Fantasia on Oct 19, 2019
Thank you for your high score

4/10 Poor

Oleg

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Asteria Fantasia very much! From the moment we came to last minute everybody at the hotel did their best for us! Thank you to all!
Stayed 5 nights in Sep 2019
Response from Asteria Hotel Fantasia on Oct 3, 2019
Thank you for your motivated feedback. We are glad to see that you are happy with your stay. Kind Regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Although the hotel was great, the problem we found was the language barrier, hardly anybody spoke English and when someone spoke English it was poor quality , all the hotel staff spoke was Russian.
Stayed 7 nights in Sep 2019
Response from Asteria Hotel Fantasia on Nov 23, 2019
Thank you for your feedback

10/10 Excellent

Alona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Asteria Hotel Fantasia on Sep 19, 2019
Thank you for your feedback

8/10 Good

Kursat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Asteria Hotel Fantasia on Sep 9, 2019
Değerli yorumunuz için teşekkür ederiz

8/10 Good

ali

Stayed 8 nights in Jul 2019
Response from Asteria Hotel Fantasia on Aug 13, 2019
Değerli yorumunuz için teşekkür ederiz.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel for the price. I particularly enjoyed the beach, food, and spa. Staff was very friendly and attentive. I would come back here for sure.
Stayed 3 nights in Jun 2019
Response from Asteria Hotel Fantasia on Jul 6, 2019
Thank you for your motivated good reviews.

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lifetime of joy
Amazing experience
Stayed 5 nights in Jun 2019
Response from Anna Yıldız on Jul 23, 2019
Dear Guest, Thank you very much for your review. Hope to see you again. yours sincerely,

10/10 Excellent

Ravshanbek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2019
Response from Asteria Hotel Fantasia on Jun 5, 2019
Thank you for the high score. We are glad to see that you felt comfort during your stay. Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very good staff and roomm very good food and drink
Stayed 10 nights in May 2019
Response from Asteria Hotel Fantasia on Aug 1, 2019
Thank you for your motivated good reviews. We are glad to made feel comfort during your holiday. Kind Regards

10/10 Excellent

Ali, Lebanon

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
It was a good stay . And we spent an enjoyable time . Staff were helpful .
Stayed 5 nights in Oct 2018
Response from Guest Relation Manager on May 30, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Yours sincerely, Anna

8/10 Good

sinan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantasia: multiple types of entertainment
Stayed 2 nights in Sep 2018
Response from Kemal Gokdeniz on Sep 27, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Overall a very good experience, biggest complaint is the room wasn’t cleaned as good as it could have been, and timing for meals and events were odd.
Stayed 5 nights in Sep 2018
Response from Kemal Gokdeniz on Sep 27, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont go
Low quality food frozen meat low hygiene low level of cleaning
Stayed 3 nights in Sep 2018
Response from Kemal Gokdeniz on Sep 19, 2018
I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Please do contact us so that we can make you feel better regarding you stay with us.

10/10 Excellent

Iliya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to never forget
Best experience so far in Turkey. You see it was far from the airport and the city center which means it was quite. Private beach. So, it wasn’t crazy crowded. Lunch and dinner and snack and bar menu simply fantastic. Free wifi access everywhere! A bit expensive spa, everyone spoke Russian but not so many English speakers. Friendly and hardworking staff. Good shows and entertainment. Ping pong table and tennis and basketball court were available. Game room with Ps4. Darts. Fun games in pool, like water polo. So many facilities for children and families with children. Come on, if you’re ok with the distance, btw great road view, it’s be the best option.
Stayed 4 nights in Aug 2018
Response from Kemal Gokdeniz on Sep 16, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel good food clean. Facilities are great. Enjoyed it
Stayed 4 nights in Aug 2018
Response from Kemal Gokdeniz on Sep 16, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, close to beach. Lovely food but mainly Russians
Stayed 7 nights in Jul 2018
Response from Kemal Gokdeniz on Sep 16, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Kim and Matt, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely holiday, beautiful resort on the coast
We went to hotel Fantasia as a couple for some alone time away from the usual hussle and bussle of normal working life and this place did not disappoint. The resort is quite a long way from built up areas but this works to its advantage as it gives you the chance to relax. The pool, beach and spa facilities take good care of you. Our only gripe was the comfort of the bed in our room, it was very hard but did not disturb sleep too much. That aside excellent value for money and well worth a visit! We don't make a habit of revisiting resorts, however this one could be an exception one day.
Response from Fantasia Hotel De Luxe Kemer on Oct 21, 2015
Dear Kim and Matt, Thank you for choosing Fantasia Hotel De Luxe for your holiday and for your kind review. We were glad to know that you spent lovely holiday in our hotel and you liked location and facilities.We wish you all the best and look forward to welcoming you back to Fantasia Hotel

6/10 Okay

Scott, Nottingham

Liked: Cleanliness, staff & service
Noty a 5* resort.
Enjoyed the stay, however, there is no way this is a 5* resort - more like a 3*. The food was OK - a bit like a company canteen. The room was adequate although I don't like having 'lino' as the floor covering. The people who ran the hotel were friendly and helpful.
Response from Fantasia Hotel De Luxe on Dec 26, 2015
Dear Scott, Thank you for choosing Fantasia Hotel De Luxe for your holiday and for your review. We were happy to know that you enjoyed your stay in our hotel and you liked food and staff. Just few rooms are without carpet and guest can request a room change at the reception. We wish you all the best and will be happy to welcome you back to Fantasia Hotel De Luxe Kemer. Yours sincerely, Fantasia Hotel De Luxe Kemer

8/10 Good

premarajan A.

Liked: Cleanliness, staff & service, room comfort
holiday in antalya
The hotel is and service package is good value for money. specially the animation crew was really amazing and very friendly.

10/10 Excellent

Erkanator

Liked: Cleanliness, staff & service, room comfort
Great Hotel for the value...
Everything was great; we enjoyed ; food was good too..

2/10 Terrible

Drikky

Liked: Cleanliness, staff & service, room comfort
Dont fgo out of season........
Went for a weekend and to be fair it was out of season but it was very ordinary Only the main restaurant was open, none of the specialty ones (They only open in season they told me). Maybe I missed the advice but if you are not going to run the hotel properly out of season, why open it at all? Ive never been to a hotel where the lunch and dinner buffet were virtually identical!!!!! More fun eating at home! Generally verry unimpressed although rooms are very nice and staff are excellent. If they had told me the hotel was running on half facilities/amenities I would not have gone there in the first place.

10/10 Excellent

PacificBeach

Liked: Cleanliness, staff & service, room comfort
Very good Camyuva Hotel
I stayed in this hotel for a week in May 2013. The hotel was very good. I liked the room a lot, spacious and clean. The food is also very good. Camyuva has a nice sea. Overall I would recommend this hotel.

10/10 Excellent

Ognen

Liked: Cleanliness, staff & service, room comfort
very good value for the money
Nice hotel on the beach, spotless, helpful and friendly staff, fresh, Mediterranean type of food (a lot on offer for vegans and vegetarians). The weather was not very nice, so we used the pool, gym, sauna, hamam, bar.

10/10 Excellent

deal hunters

Liked: Cleanliness, staff & service, room comfort
camyuva
Fantasia Kemer is located in Camyuva; 1 hour away from Antalya airport. Hotel provides pick up and drop off services. each trip is 60 euros. rooms are clean and staff is friendly. Hotel has in door and outdoor pools as well as Turkish Hamam&spa service. Blue flag sea&beach is great. Bad side of the beach is lack of sand. you may need to wear plastic shoes in order walk on the small pebbles. Hotel provides all you can eat dinning which is great. you may find 50-60 percent of visitors are from Germany. rest is local turists, russians and other european countries. i can recommend this hotel to everyone. make sure to visit near by places and attactions. renting a car may be helpful.

10/10 Excellent

Omerkic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Yana Agoren on Oct 21, 2023
Dear Guest,Thank you very much for taking the time to provide us with your valuable feedback. We truly appreciate your input and perspective as it helps us understand where we excel and where we can improve. Warm regards,Guest Relations Manager,Yana Agoren

10/10 Excellent

himmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel bir tatildi
Tekrar konaklamak tatil yapmak isterim fevkalade memnun kaldık
Stayed 3 nights in Oct 2022

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
On y reviendrait volontiers!
Fin de saison au soleil et les pieds dans l'eau. Très belle piscine et belle plage. Nourriture OK pour un All Inclusive mais nous avons été étonnés que le personnel nettoie le restaurant pendant les repas (pas trop hygiénique!). Très grand complexe, très propre mais fin de saison. Nous avons demandé de passer d'une suite à une chambre standard pour être proche de la plage. Les chambres standards sont grandes mais un peu vétustes (sommier du lit enfoncé - on nous l'a changé - sanitaires pas top). Alcool à gogo pour les russes qui sont la majorité des clients. Camyuva à échelle humaine à côté de Kemer qui souffre un peu du tourisme de masse. Très contents de notre séjour.
piscine astéria
plage astérie
Stayed 5 nights in Oct 2022
Response from Aida Karslı on Nov 21, 2022
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsAida Karsli Guest Relations Manager

6/10 Okay

Sadik

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
sehr kalte Speisen
Stayed 6 nights in Oct 2022
Response from Aida Karslı on Oct 21, 2022
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsAida Karsli Guest Relations Manager

2/10 Terrible

Asaad

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sin lugar a dudas el peor hotel que me he quedado, hicimos reserva por 5 noches y la tercera nos fuimos y agarre otro hotel. Super sucio, habitación el aire no funciona, sabanas sucias, alfombras viejas, parece 1980 Personal muy rudo, comida muy baja calidad, no les recomiendo quedarse ahi, pérdida de dinero y mal rato
Stayed 5 nights in Oct 2022
Response from Aida Karsli on Oct 19, 2022
Dear Guest,Thank you for bringing the assessment to our attention. As a result of the interview I held with the team members about the negative experience you have had, we would like to inform you that the necessary measures have been taken to prevent the same situation from occurring again in the future. We would like to thank you once again for the time you have taken to express your thoughts, and we would like to state that your feedback is extremely valuable in terms of the development of our work to continuously improve the quality of our services.Best RegardsGuest Relations ManagerAida Karsli

10/10 Excellent

Hatice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sıcak, keyifli bir dinlenme tatili için çok güzel
Oteli sevdik ve memnun kaldık. Genel olarak otel odaları eski, eşyalar eski ancak gayet sıcak ve ferah oda yapıları, biz beğendik. Oda, banyo temizliği gayet iyiydi ancak nedense odadaki kullanılan fincanları günlerce değişmediler. Restoran, bar, cafe alanları gayet güzel, oturmaktan keyif alacağınız ortamlar. Yalnızca snack bar gibi yiyecek alabileceğiniz alanlar 4te kapatılıyor sonrasında 7ye kadar beklemeniz gerekiyor. Havuz ve sahil alanları güzel ve temizdi, doluluk olsa da hep yer bulabildik. Otel büyük bir yeşil alana sahip ve yürüyüş yapmaktan keyif alabilirsiniz. Yemekler konusunda birçok çeşit var, biraz tatları tam tatmin edici gelmedi bize. Bunu belirttiğimizde de oldukça ilgilendiler ve küçük bir ikram kutusu hediye ettiler. En çok hoşlanmadığımız nokta tüm cam bardakların lekeli olmasıydı, 5 gün kaldık ve gün boyu kullandığımız her bardakta benzer sorun vardı. Temizlenmemiş kalıntıları görmek, iştihamızı kaçırdı biraz. Çalışanları genel olarak çok ilgili ve güzel yüzlüydü, her zaman sorun çözme odaklı davrandılar. Akşam yemek sonrası gösteri ve canlı müzik oluyor, değişiklik olması açısından güzeldi.
Stayed 4 nights in Sep 2022
Response from Aida Karslı on Sep 29, 2022
Değerli Misafirimiz Hatice hanım;Yorumunuz için teşekkür ederiz, bu güzel yorumun bizleri çok motive ettiğini belirtmek isterim. Yorumunuzun Yönetim ve personelle paylaşıldığına emin olunuz.Umuyoruz Asteria Kemer Resort otelimizi en yakın zamanda tekrar ziyaret edersiniz.SaygılarımlaAida Karslı Misafir İlişkileri Müdürü