Ratings based on 18 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.5 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
by A verified traveler
hotel staffPosted Sep 3, 2014
Pros: the beach was lovely, the pools were good
Cons: managing the staff's behaviour towards the passengers
when I and my family arrived at the hotel, the room that we were given was not the one that we had booked thorough Expedia. the receptionist who was lady was very impolite and his behaviour towards us was in a way as if that was our fault. We were given the right room at last when we decided to talk to the manager though. that lady was very aggressive towards many other passengers as well. Most of the hotel staff were very impolite it was out of the expectation from a 5 star hotel. although there were some of the staff who were very polite and behaved in a very friendly and polite manner with the passengers, like a waiter called Sardar and another waiter called Bunyamin.
for Everyoneby A verified traveler from Sydney
Nice food but needs renovationPosted Aug 25, 2014
Pros: Great food and superb.
Cons: Needs a renovation
Location: Great location
It's a nice hotel but needs some renovation, it's pretty old, air con in general is not adequate.
for Couplesby A verified traveler from Tehran
High quality servicesPosted Jul 29, 2014
Cons: To have airport shuttle service.
Location: Shopping center name Tera city in city of Antalya.
Very good place to have a relaxation with receiving high quality services.
for Everyoneby Parm from London
Excellent hotel on the beachPosted Apr 21, 2014
Pros:Overall the facilities and surroundings of hotel are excellent, nice beach, well-kept gardens and the bar/lobby facilities are good too. My children aged 11 and 4 thoroughly enjoyed the activities, entertainment staff were willing to go extra mile for the guests. The food in the main hall was excellent, plenty of choice to cater for different age groups. Cons:Wi-Fi access within the Hotel was poor and was sometimes unusable; this is something that requires improving.
for Everyoneby mo from london
nice hotel beautifull resortsPosted Apr 20, 2014
Cons: staff attitude and services
foodwas good , resorts beautifull but staff attitude and services not excellent
for Everyoneby Dave and Maggie from Cambridge
Nice hotel near the beachPosted Nov 11, 2013
Pros: We liked the well kept gardens
Cons: As an all inclusive hotel there was only one bar that we could get decaffeinated coffee. The hot buffet food was not hot enough
Location: It was about 30 minutes bus ride from the old town of Antalya, the bus fare was very cheap only 2 Turkish Lira each way per person.
We had to move rooms on our third night as the noise from the disco was too loud
for Familiesby Björn from Moscow, Russia
Great stay, especially if too lacy to leave hotelPosted Aug 27, 2013
Pros: Extremely good service attitude all over hotel, except in reception desk.
Cons: I had an issue with the room internet access, bought it, couldn't use it. Hassle followed, very annoying experience. Quality of drinks in the bars.
Location: Didn't really leave the hotel for more than 3 hours the last day.
Very good and convenient hotel, rooms, service in general and staff attitude. Good facilities, good beach standard. Generous "all inclusive" approach, no saving from hotel side in sight. All staff (almost) really make an effort to make everything good and convenient. I was given two sea view rooms with a garden view booking, no extra charge and not even a word about being upgraded. Good standard on general guest behavior, no drunk people or other disturbing behaviors. In the total, very relaxing and good atmosphere and attitude throughout both guests and hotel staff. I liked it - a lot! My stay with my wife and my 15 month daughter was very good. Hotel has very good facilities and activities for children. Among the smaller potentials can be mentioned; cleaning my be to efficient and quality can suffer with lack of towels changed, balcony forgotten etc. Minibar is not always completely refilled.
by A verified traveler
Relaxing week but rude staffPosted May 31, 2013
Pros: Activities, food, pool
Location: Really close to airport
We had a great relaxing week away. Enjoyed all the activities by the pool and the food is really good. Negative was that the service was very disappointing, the staff were very rude at times and clearly didn't know what it is like to provide a 5* service. Shame, because the hotel itself has a lot to offer.
for Everyoneby linda and mick from turkey
we think the rixos laras the best hotel everPosted Dec 30, 2012
Pros: every thing was fab
Cons: only a coment but could do with toilets in the bar on the lower flour
we have stayed in many hotels but we think the rixos the best ever thank you we will be back
for Familiesby HK1352 from Washington, DC, USA
Nice Hotel - great outdoor spacePosted Sep 28, 2012
Pros: The pool
Cons: customer service
Location: Great location. close the airport and downtown and the beach
The interior of the hotel is older, but the outdoor areas are very well done. Loved the pools. A lot of the staff, especially at the restaurants and bars do not focus on customer service as much as they should. I presume most customers do not tip and that is the cause.