评分基于 45 条真实点评
4.6 客房清洁度
4.4 服务和员工
4.5 客房舒适度
4.5 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2019年12月6日 发布在：Hotels
yemek konusunda çok iyi hizmet çalışanlar güler yüźlü
酒店管理层的评论
2019年12月9日，回复：酒店管理层 Trendy Hotel Yönetimi
Değerli Misafirimiz ''Kadir'',
Öncellikle Trendy Lara ailesi olarak otelimizi tercih ettiğiniz için teşekkür ederiz. Ayrıca kıymetli vaktiniz ve güzel düşüncelerinizi Expedia kullanıcılarıyla paylaşmanız bizleri onure etmiştir.
Sizleri tekrardan Trendy Lara ayrıcalıklarıyla ağırlamaktan mutluluk duyacağımızı belirtir en güzel ve sağlıklı günlerin sizinle olması dileğiyle,
Saygılarımızla,
Trendy Hotel Yönetimi
用户：真实旅客
发布日期：2019年10月17日 发布在：Hotels
酒店管理层的评论
2020年3月23日，回复：酒店管理层 Trendy Lara Hotel
Thank you very much
用户：真实旅客
发布日期：2019年10月15日 发布在：Expedia
酒店管理层的评论
2019年11月23日，回复：酒店管理层 Trendy Lara Hotel
Dear Valued Guest,
We would like to thank you for your loyalty and taking your valuable time for evaluating our services.
Your comments are of utmost importance to us as they help and guide our team to evaluate and improve Trendy’s service standards. We really appreciate also to speak afterward personally with you about each point and you can be assure that your comments have been taken seriously into consideration for instant enhancement to ensure we are meeting guest expectations and maintaining high standards.
It is indeed very gratifying to know that you will give us a second chance to provide a better and incredible holiday.
用户：真实旅客
发布日期：2019年10月14日 发布在：Expedia
alles hat uns gefallen gibt nichts zu beanstanden, freundliches Personal, marken Getränke cola etc,
酒店管理层的评论
2019年11月25日，回复：酒店管理层 Trendy Lara Hotel
Sehr geehrter Gast,
vielen Dank für Ihre positive Bewertung!
Wir freuen uns sehr über Ihre Zufriedenheit und die netten Worte, die Sie an unser Hotel und Personal gerichtet haben.
Es wäre schön, Sie auch im nächsten Jahr in unserem Hause begrüßen zu dürfen.
Mit sonnigen Grüßen aus Kundu
Trendy Lara Hotel
用户：真实旅客
发布日期：2019年10月5日 发布在：Hotels
酒店管理层的评论
2019年11月23日，回复：酒店管理层 Trendy Lara Hotel
Dear Valued Guest ,
We would like to thank you for your loyalty and taking your valuable time for evaluating our services.
Your comments are of utmost importance to us as they help and guide our team to evaluate and improve Trendy’s service standards. We really appreciate also to speak afterward personally with you about each point and you can be assure that your comments have been taken seriously into consideration for instant enhancement to ensure we are meeting guest expectations and maintaining high standards.
It is indeed very gratifying to know that you will give us a second chance to provide a better and incredible holiday.
Kindest regards,
Trendy Lara Hotel
用户：真实旅客
Started bad but ended well! 😁
发布日期：2019年8月29日 发布在：HotelsI had booked 3 family suites and 1 standard room. The 3 family rooms I first received didn’t match the description/pictures shown on hotels.com & the AC’s didn’t cool for all 3 “FAMILY SUITES”. As per hotel management, as long as there is air coming out of the AC, it is working.
After a long waste of my nights sleep and a long discussion with the hotels receptionist as well as hotel.com’s online chat service I was able to get assurance that it will be solved in the morning. However, when I approached the receptionist in the morning breaking my sleep early due to the boiling circumstances and rooms not in sleeping condition; the receptionist said that you can talk to the guest relations lady. The lady then said that I’ll try my best but our hotel is fully booked and we cannot do anything other than try and fix your AC’s. I didn’t like the sound of that as the technicians had visited our rooms 3 times already and managed to do nothing while they said it’s working now!
I went back and talked to the online hotels.com chat who at first would not proceed as apparently the previous agent had left my complaint as solved which was incorrect! I managed to convince the new agent that if the complaint was solved I would know and to proceed with my complaint to the next level. The agent did so and told me to proceed to guest services. I went to the same lady who was very friendly (don’t remember her name) and managed to first change one of my rooms and then later all to a garden suite.
酒店管理层的评论
2019年11月23日，回复：酒店管理层 Trendy Lara Hotel
Dear Valued Guest (Yahya),
We would like to thank you for your loyalty and taking your valuable time for evaluating our services.
Your comments are of utmost importance to us as they help and guide our team to evaluate and improve Trendy’s service standards. We really appreciate also to speak afterward personally with you about each point and you can be assure that your comments have been taken seriously into consideration for instant enhancement to ensure we are meeting guest expectations and maintaining high standards.
It is indeed very gratifying to know that you will give us a second chance to provide a better and incredible holiday.
It would be a pleasure for me to assist you in person on your upcoming stay to be assured that your preferences are fully met. In the meanwhile, please do not hesitate to contact me directly for further assistance.
Kindest regards,
Trendy Lara Hotel
用户：真实旅客
发布日期：2019年8月21日 发布在：Expedia
its our second time at this property, the first visit was amazing we havnt anything to complain about. But this time i was disappointed a little bit. The room cleanliness was terrible, i have finished dropped a shampoo bottle in the second day on the floor and it stayed there for 5 other days , they didn’t even bother themselves to clean it and remove it, even the floor was always dirty. On the other hand the food was good and the and the place is nice
酒店管理层的评论
2019年10月2日，回复：酒店管理层 Trendy
Dear Guest,
Thank you so much for taking your time for writing a review about our hotel on Tripadvisor. Your feedback is very important for us in order to continuously improve our hotel and service quality.
It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcoming you again at our hotel.
Trendy Hotel Management
Best Regard
用户：真实旅客
Bad experience
发布日期：2019年8月20日 发布在：HotelsOne of worst experience ever. Once arrived at hotel, trendy lara staff informed me that they couldn’t find any reservation under my name and they are fully booked though i made reservation 2 months back and got my card debited and received emails confirmation from hotels.com
I had to call hotels.com and it took more than 2 hours to sort things out and finally lara hotel found the resevation and all of the sudden they were no longer fully booked.
酒店管理层的评论
2019年11月23日，回复：酒店管理层 Trendy Lara Hotel
Dear readers,
First of all, the comment above definitely won’t be accepted by the hotel management. Since, in the period of accommodation of the guest
Unfortunately, we do not have any details about your reservation. Please let us know you are booking number!
We will take care of your concern and will naturally try to answer all your questions.
Sincerely,
用户：真实旅客
发布日期：2019年8月1日 发布在：Hotels
酒店管理层的评论
2019年11月23日，回复：酒店管理层 rendy Lara Hotel
Dear l Guest,
Thank you very much for your comment, we will be glad to see you in our hotel again.
Kind Regards,
Trendy Lara Hotel
用户：真实旅客
发布日期：2019年7月15日 发布在：Expedia
Big property, not enough pool facility for the guests, guests have to compete from 7 am to get any place at the poolside. really terrible condition, actually seen many guests fighting each other to occupy any space available!!! terrible. on the positive side the food in the main restaurant was good with fresh produce etc this was a real positive but the la carte restaurants specially the Italian was a fake and not good at all .
酒店管理层的评论
2019年8月29日，回复：酒店管理层 Trendy Lara Hotel
Dear Valued Guest,
We would like to thank you for your loyalty and taking your valuable time for evaluating our services.
Your comments are of utmost importance to us as they help and guide our team to evaluate and improve Trendy’s service standards. We really appreciate also to speak afterward personally with you about each point and you can be assure that your comments have been taken seriously into consideration for instant enhancement to ensure we are meeting guest expectations and maintaining high standards.
It is indeed very gratifying to know that you will give us a second chance to provide a better and incredible holiday.
It would be a pleasure for me to assist you in person on your upcoming stay to be assured that your preferences are fully met. In the meanwhile, please do not hesitate to contact me directly for further assistance.
Kindest regards,
Trendy Lara Hotel
