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out of 12 reviews
“Give this hotel a chance”
Having read previous reviews I was sceptical of using this hotel but found it to be more than acceptable. The hotel's biggest problem was the lack of guests - there were only three of us showing up for breakfast although there were ten to twelve more place settings. The food was very good and all staff were very attentive. Beach area was superb - and virtually deserted. Many of the tennis courts need TLC and not all the hotel facilities are utilised but this could come with more guest useage.The staff in all departments made every effort to ensure the stay was comfortable and enjoyable This hotel lacked guests but has great potential and deserves to be more popular.
Our fifth stay at this resort and it was the best ever! Best beach on the island and exceptionakl service and quality people.
“"An out of body spirtual experience"!”
First of all Antigua is the best kept secret. It is one of the most beautiful islands I have ever visited and I live in St. Thomas. The grounds of the hotel are absolutely breathtaking. We had a spectacular view of the beach, lagoon, the pool and the surrounding grounds. I have never seen so many natural palm trees. I loved the accommodations even though it was slightly dated, but I like that semi-retro atmosphere. I would rate the hotel 5 star except, we had a persistent problem in the water pressure of the toilet and delays in flushing the toilet. The staff offered to change our room but it appeared to be a systemic problem. Surprisingly the hotel was very scarely occupied and the menu for lunch at the beach restaurant was limited but overall I had a blast and the beauty of the grounds was an "out of body" spiritual experience. Everyone I relate my experience to regarding the hotel and Antigua in general immediately places both on their "bucket list" to see.
“Grand Royal experience”
Except for the slow service provided by one night desk clerk (male), the rest of the staff was excellent. They are still more accustomed to the tourist than the business traveller (expected). The breakfast was great, the WiFi worked well. I was required to pay for two devices per day and got access for three. (iPhone, PC, iPad) The taxis provided were fast and courteous. All in all, a good experience.
I had an enjoyable stay not considering I was on the road sightseeing most of the time but the location of the property and the view from my room made it a very pleasant experience
“Good for a night”
The hotel was could be amazing considering the amount of land and the views they have, but when I first entered the room I smelt a foul odor similar to a dirty water smell, the bath tub was not clean at all it still had yellow stains on the floor and a dried bar of soap from a previous guest on the ledge. The toilet was also very old and had dirty water stains on it as well. The bedding was nice and the view was great, however the patio was rusted and the tiles were chipped. The patio furniture itself made me not even want to attempt to sit outside. I went to the restaurant on they had for lunch and was treated rudely by the staff as if i was a pest while just asking if they were still serving lunch. Overall I would say this is a nice place to stay if it is just for a night but any longer I would not recommend it.
“Anitgua Grand Royal”
The staff made up for the appearance of the hotel. It is sad to see that something that was so beautiful 7 years ago has had no upkeep by the new owners.
“free wifi not free?”
According to the hotel free wifi isn't free or wifi they have a computer you can use for free but actual wifi costs $12/day. When booking this hotel it said free wifi 2 days later I was finally able to get free wifi. The evening clerk was very rude but the other staff was nice other than taking forever giving me the code to use free wifi that was advertised in the first place. The hotel is quite a ways from town so plan on paying a lot for taxi rides.
“Not the best location on the island.”
The hotel is located near a very nice and private beach. Unfortunately there is nothing else near by. The hotel used to be a flagship on the island. It is not the case anymore. The rooms are in serious need of remodeling. Staff is very nice and helpful but overall you don't get what you pay for. In addition by making my reservation with Expedia, I paid $40 more per night (without breakfast) versus a colleague who made his reservation directly with the hotel (with breakfast).
“Find out what's open/availible first!”
There needs to be some notice posted about what is open & what is not; depending on the time of the year (off-season). Many services, restaurants, and other amenities were not available during my stay - I was told it was due to it being the off-season. Great property, beautiful beach; but the hotel has seen better times and the fact that many advertised benefits were not available made this a disappointing place to stay.