6 outdoor pools, pool umbrellas, sun loungers
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Reviews of St. James's Club Antigua - All Inclusive

4 out of 5
St. James's Club Antigua - All Inclusive
Mamora Bay, Mamora Bay, Antigua

Reviews

8.4

Very Good

Rating 10 - Excellent. 294 out of 631 reviews" "
Rating 8 - Good. 216 out of 631 reviews" "
Rating 6 - Okay. 71 out of 631 reviews" "
Rating 4 - Poor. 30 out of 631 reviews" "
Rating 2 - Terrible. 20 out of 631 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Allison M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff the hotel itself, the cleanliness plenty of things to do. The grounds were absolutely gorgeous. The only thing I had issue with was the food. I don’t want to take away from this gorgeous resort, but the food just didn’t taste good in my opinion, but everything else was great. I would highly recommend, this resort .
Response from Management on Apr 14, 2024
Thank you for taking the time to share your experience with us. We trust you will only have fond memories of your time with us in Antigua.

8/10 Good

Terilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, quiet, clean and well maintained. The food was good, a bit more options at lunch time at the rainbow cafe would make it excellent. Breakfast and dinner had great options. We really enjoyed our time there and would definitely return.
Stayed 4 nights in Mar 2024
Response from Management on Apr 9, 2024
Thank you so much for your kind comments. We look forward to welcoming you back and will keep the rum punch cold until you return.

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real ocean front room,nice sunrise view 👍 24 hours fresh coffe 👍 Most beautiful empty refrigerator in a hotel room.
Stayed 7 nights in Mar 2024
Response from Management on Apr 9, 2024
Thank you so much for your kind comments and high marks. We look forward to welcoming you back another time.

10/10 Excellent

Patty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a definite must stay! The resort is spacious, clean and well maintained. The staff are friendly, personable and made us feel the Caribbean warmth and hospitality from day 1. Chad and Dane tended bar and always served drinks with a smile. We looked forward to the evening chat at the bar with them. Elvis from the Docksider restaurant was also a pleasure. Big smiles all day long and cheerful every single time we saw him. The staff at the check in counter were also friendly, helpful and provided info of the establishments nearby and the excursions that are a must see. The island itself is exceptional. Having the smiling faces and employees who enjoy their job made our stay even better😊 First time in Antigua but we’ll be back for sure and, we’ll be staying at St. James Club everytime
Stayed 7 nights in Mar 2024
Response from Management on Apr 3, 2024
Thank you so much for your kind words. We will keep the rum punch cold until your next visit!

10/10 Excellent

Ronald W

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only disappointment was that the on site dive shop was closed and had been for some time. We chose St. James Club because diving was a big factor in staying there, however the other provided activities were a lot of fun.
Stayed 7 nights in Mar 2024
Response from Management on Apr 3, 2024
Thank you for your comments we apologize you were not informed of our dive shop closing but do hope you were able to enjoy our beautiful Caribbean waters.

6/10 Okay

Elaine

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful, quiet and relaxing.
Stayed 4 nights in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your kind words.

8/10 Good

Kristen

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your high marks.

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at St James Club Antigua! There's plenty to keep you occupied or splaces to relax if you prefer! There's also lots of options to grab some food or a drink. The coffee shop is also a must for an ice coffee and cupcake! Sometimes service was a little slow but the staff were always lovely and friendly
Stayed 4 nights in Mar 2024
Response from Management on Mar 23, 2024
Thank you so much for your kind words and we look forward to welcoming you back anytime you think about a warm weather getaway.

8/10 Good

Erin, Garfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was great, especially Michael at the breakfast smoothie bar. The woman handling the excursions could have been a bit friendlier, but other than that, they were super nice and professional. The resort is definitely a little dated but very clean and quite big. Food was good, though the lack of access to water during late hours was frustrating. Was surprised that room service not only came at a fee, but you had to pay for the food. That was not clearly explained and I would not have ordered as much had I known. Also, there should be a room service menu as you just called the restaurant and they listed some menu items (without sharing prices) - a one time room service cost me $115 American - DO NOT order.
Stayed 5 nights in Mar 2024
Response from Management on Mar 21, 2024
Thank you for your feedback. Your comments are very helpful for the continued success of St. James's Club.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Management on Mar 22, 2024
Thank you for your high marks.

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

J. Dean

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Attentiveness of staff could be improved. Being relaxed & slow paced is great and part of being on vacation in the Caribbean, but when one needs to ask 4-5 times to receive something, or get something done, it gets a bit annoying. Especially after spending $$ to stay at a perceived upscale resort. This is especially true with the dining experience at St James Club. Some staff are excellent in this regard others are far below acceptable.
Stayed 7 nights in Mar 2024
Response from Management on Mar 19, 2024
Thank you for your comments and greatly appreciate your input. We trust you will only have fond memories of your time with us in Antigua.

10/10 Excellent

Christopher, Shenandoah

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved how quiet, and private the club was, plenty of beach chairs to choose from, good amount of variety of food, especially the buffet, the cleaness of the property and the beaches, didn't like that some pathways weren't lit very well in the evening, the floor in the rooms even after being mopped were completely dirty and you could see the black on your feet, service was slow at best, and alot of the crew seemed unhappy. But never the less was really nice place and definitely would like to take another vacation at the property.
Stayed 8 nights in Mar 2024
Response from Management on Mar 19, 2024
Thank you so much for your comments and we will hold a comfortable beach chair under the palm tree for your return. We look forward to welcoming you back in the not so distant future.

10/10 Excellent

George

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with two beaches to choose from: Ocean side and Bay side. There was some seaweed on some days but the crew was diligent in clearing it and the bay side had none. The staff were soooo friendly, it surprised us. Genuinely nice people. The food options were good (4 stars not 5 because some more options would have been better). The evening entertainment was very limited but we weren't really there for shows so didn't mind the live music in the bar area and games at the coffee shop. New pickleball courts were a lot of fun. The gym is also a nice size with new equipment. Overall, a very relaxing and enjoyable stay at St James.
Stayed 7 nights in Mar 2024
Response from Management on Mar 19, 2024
Thank you for your kind words. We loved hosting you and look forward to welcoming you back for your next Antigua getaway.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were families but most of the guests were older couples. It was very relaxed and quiet. There were no rowdy, drunk groups.
Stayed 6 nights in Mar 2024
Response from Management on Mar 10, 2024
Thank you so very much for your kind words. We are so pleased to have hosted you at St. James's Club and look forward to welcoming you back in the not-so-distant future.

10/10 Excellent

Tawanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Management on Mar 11, 2024
Thank you for your high marks!

10/10 Excellent

Claudiu D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An awesome property. Great location, excellent food, the personnel very helpful and friendly. The check-in was fast, room clean and with all the necessary amenities, great view to the ocean. Very good options for the meals, you can find all the time something to satisfy you. Check the local specialities, are very tasteful. Lot of activities you can take advantage off - aquarobics, kayak, paddleboard, pickle ball, tennis, the staff is going out of the way to please the customers.We really enjoyed our time there. Coffee shop offers a good selection at any hour. Everything very clean and landscape manicured. Kudos to all the people working there.
Stayed 6 nights in Feb 2024
Response from Management on Mar 10, 2024
Thank you so much for your kind comments. We are pleased you enjoyed your stay with us and experienced the various activities and amenities we offer. We look forward to seeing you again.

10/10 Excellent

Rachel

Stayed 3 nights in Mar 2024
Response from Management on Mar 29, 2024
Thank you for your very high marks! We hope to see you again.

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful resort, but was surprised that most staff and people in general on this island are unfriendly and often times rude. This was not just to vacationers but even to each other. It was uncomfortable and felt like we were "walking on eggshells" most of the time.
Stayed 6 nights in Feb 2024
Response from Management on Mar 8, 2024
Your feedback is a crucial part of our journey towards hospitality excellence. We apologize if our attempt to provide you with as much privacy and space as possible was interpreted as rude, that was not the intent.

8/10 Good

T

Liked: Cleanliness
Response from Management on Mar 8, 2024
Thank you for your feedback.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Management on Mar 8, 2024
Thank you for your feedback

10/10 Excellent

Sakina Vashti

Stayed 3 nights in Feb 2024
Response from Management on Mar 25, 2024
Thank you very much for your high marks.

8/10 Good

Daniel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was very nice, staff was excellent. Food was a bit sub par for what we expected. They didn't clean our room every day.
Stayed 7 nights in Feb 2024
Response from Management on Mar 4, 2024
Thank you for staying with us.

8/10 Good

Caroline

Traveled with group
Liked: Cleanliness, property conditions & facilities
The views are spectacular and there are lots of fun activities to do every day. The food was great. Staff who are serving could be more welcoming and friendly.
Stayed 7 nights in Feb 2024
Response from Management on Mar 1, 2024
Thank you for staying with us.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an extremely relaxing week! Beautiful weather and the resort is beautiful! The pickleball and tennis courts are in excellent condition. Multiple swimming pools and great water activity options (paddle board, snorkle, hobie cat, kayak, etc) Live music every night and all staff was friendly. The bartenders go out of their way to be fun - an extra shoutout to Elvis for great cocktails and always working hard while smiling!
Stayed 7 nights in Feb 2024
Response from Management on Mar 1, 2024
Thank you for staying with us. We hope to see you in the near future.

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, property conditions & facilities
This resort is definitely dated but it was very clean. Unfortunately they only cleaned our room every 2 days which is not great with all the beach sand. Beautiful location and beaches..lots of food options which were mostly good...dining room staff needs to learn to be more efficient and frienfly otherwise they were all very nice. Check in was great!! Would definitely return.
Stayed 7 nights in Feb 2024
Response from Management on Mar 1, 2024
Thank you for staying with us.

10/10 Excellent

Caletca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Love the entire environment. I will definitely go back next year.
Stayed 3 nights in Feb 2024
Response from Management on Feb 27, 2024
Thank you for your kind words and we look forward to welcoming you back again. We will have your rum punch waiting!

10/10 Excellent

Gary, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a family resort with plenty of children. I was only with my wife and they had an exclusive adult section with pools, it was very nice and had its own private bar. It was a great stay. Everyone was friendly. The grounds were very well maintained and clean. The AC in our room was fantastic!!!! The room was large and clean.
Stayed 5 nights in Feb 2024

10/10 Excellent

Rickey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Super peaceful and good food options.
Stayed 5 nights in Feb 2024
Response from Management on Feb 26, 2024
Thank you for staying with us. We hope to see you in the near future.

8/10 Good

Jhoni-Rae

Stayed 3 nights in Feb 2024
Response from Management on Mar 21, 2024
Thank you for your grade.

6/10 Okay

LEKRAJ

Stayed 3 nights in Feb 2024
Response from Management on Mar 21, 2024
Thank you for your grade. We apologize if your experience was not 100%

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service
We loved the resort The food was excellent with so many different places to eat and drink. We loved the singers each evening in 2 locations. We had numerous excursions which involved using the hotel taxi fleet, they were good and extremely reliable. Amazing holiday in beautiful Antigua.
Stayed 9 nights in Feb 2024
Response from Management on Feb 26, 2024
Thank you for staying with us.

6/10 Okay

Margaret

Traveled with group
Liked: Amenities, property conditions & facilities
It was just not a very accommodating experience. Rooms weren’t cleaned, fresh linens weren’t provided. Food options were limited for non meat eaters.
Stayed 4 nights in Jan 2024
Response from Management on Feb 18, 2024
Thank you for your feedback and your comments have been noted.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didnt like the dining service Horrible. 3rd world culture. Every thing else was great.
Stayed 7 nights in Feb 2024
Response from Management on Feb 18, 2024
Thank you for your feedback. We apologize if the food service did not meet your expectations.

4/10 Poor

Elizabeth

Stayed 7 nights in Jan 2024
Response from Management on Mar 21, 2024
Thank you for your grade. We apologize if your expectations were not met.

10/10 Excellent

Devan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Royal Suites which provides access to 2 adults only pools and a private pool bar. That said, there is really no bad room on the resort... most are ocean front and the 2 beaches (Mamora Bay and the Atlantic side) provide great options for everybody along with the pools. Ample chairs and nobody hogging them (learn something Sandals). We will be back!
Stayed 6 nights in Feb 2024
Response from Management on Feb 15, 2024
Thank you for your feedback and we look forward to welcoming you back soon!

8/10 Good

Stephen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The St James Club is very relaxing, albeit expensive. The staff are very nice and very friendly. The scene is set for a good vacation. A problem exists with wait times. There simply is not enough staff. Those working there are overworked. This seems to be a management, accountancy problem. There's a story going around I heard twice, that staff were all paid off during the Covid period, and some 'cherry-picked' to return post Covid, but on reduced salaries. This is an old and widely known management chestnut, used against people to gain excess profits. Major airlines and large corporations do it all the time. One wonders if this miserable practice will ever end.
Stayed 3 nights in Feb 2024
Response from Management on Feb 15, 2024
Thank you for your interesting comments.

8/10 Good

David Michael

Traveled with family
Liked: Cleanliness, staff & service
Property and rooms need updating. Dining options are limited.
Stayed 7 nights in Feb 2024
Response from Management on Feb 13, 2024
Thank you for staying with us. We are always working on enhancing the property and service for a greater guest experience.

8/10 Good

jeff allen

Liked: Cleanliness, amenities, property conditions & facilities
Property is nice quiet and beaches are wonderful plenty of chairs dining was okay several choices each day. Staff was short so some service slow
Stayed 9 nights in Feb 2024
Response from Management on Feb 13, 2024
Thank you for staying with us. We hope to see you in the near future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property and courteous staff
Stayed 7 nights in Feb 2024
Response from Management on Feb 12, 2024
Thank you so much for your kind words.

10/10 Excellent

Susanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort!
Stayed 6 nights in Feb 2024
Response from Management on Feb 12, 2024
Thank you for your kind remarks & exceptional rating.

8/10 Good

Brian Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Management on Mar 21, 2024
Thank you for your high marks.

10/10 Excellent

David James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property felt secluded from the rest of the island. It is very quiet, no traffic. There are 2 beautiful beaches, great restaurant and bar options, lots of beach chairs. The staff are mostly friendly and some were really great and talkative. There are water activities available. Our room was spacious, very clean, large bathroom with lots of storage space for toiletries. We loved everything about our stay!
Stayed 7 nights in Jan 2024
Response from Management on Feb 5, 2024
Thank you for your kind words. We look forward to seeing you again in the not-so-distant future

8/10 Good

Cheryl

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
Nice resort. Very simple, nothing special
Stayed 7 nights in Jan 2024
Response from Reception on Jan 27, 2024
Thank you for your comments

8/10 Good

Nicola

Stayed 5 nights in Jan 2024
Response from Reception on Jan 24, 2024
Thank you for your feedback

4/10 Poor

Tabitha

Traveled with partner
Disliked: Cleanliness, staff & service
Room was not cleaned properly before arrival. There were toiletries from the previous guests still in the bathroom and the shower drain was clogged with hair. The floor was dirty and would turn your feet black. I had to call for clean towels three times in one day to finally receive them. The resort boast five restaurants but only one of two are open at a time. Most options were buffet style and food was hardly edible. Some of the restaurants require reservations however the space is limited two it was a constant battle trying to get food. The resort is at least 10 mins from other dining options which we had to travel to get a good meal.
Stayed 7 nights in Jan 2024
Response from Concierge on Jan 22, 2024
We truly apologize not to have met your expectations and your comments will be addressed by Management. It is true that every restaurant is not open every day but a wide variety of options are offered.

10/10 Excellent

Christopher

Stayed 5 nights in Jan 2024
Response from Concierge on Jan 22, 2024
Thank you for your high marks!

8/10 Good

Maria Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Concierge on Feb 5, 2024
Thank you for your high marks

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The regular rooms are tired. But the suites are amazing ! Staff is lovely. Food is great !! The amenities and property is beautiful.
Stayed 7 nights in Jan 2024
Response from Concierge on Jan 19, 2024
Thank you for your feedback

6/10 Okay

Reuben

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not a 4 star by any stretch.
The rooms are very shabby chic and not of a 4 star standard by any stretch. The rooms are dated and in need of refurbishment. I would've like to have viewed the beach villas to see what their condition was like in comparison. The fitness suite, albeit very big, is in much need of attention, 50% of the machines are out of order or in poor condition, treadmills are unbalanced and shaking all over the place, stationery bikes are slipping when pedalling and the gym floor hasnt been cleaned properly for months as well as the yoga mats being filthy. The washrooms were however very clean therefore i can only assume the managers have neglected the gym area from a cleaning point of view. The nightlife apart from the live music in Dockside Restaurant was very poor. The bar area was so unwelcoming and empty it wasnt true. No sports on tv or music hardly playing in the background, they should make more of an effort as it could be so much better for people to sit arpund after dinner. The reception staff and the majority of the restaurant servers were so miserable however the reefdeck and Mamora Bay bar staff were much more friendly. I believe this is also down to poor staff training and management where they are not setting the standards to create a better atmosphere and service. The coffee shop is very good which i used daily. The staff were always polite and helpful in there. The beaches on both sides are lovely and clean and great to watch the sunset on the Mamora Bay side.
Stayed 7 nights in Jan 2024
Response from Guest Services on Jan 19, 2024
Thank you for your feedback.