Ratings based on 204 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler
Posted Jun 17, 2014 on Hotels.com
It was average overall. I don't travel very much, twice a year, but have NEVER had wireless service that was THIS GOOD!! I will stay here on my was back to Florida in fall!!
for Everyoneby Shannon from warsaw, IN
Nice hotel close to interstatePosted Apr 28, 2014
We stayed in this hotel for two nights. Upon arrival, staff was very courteous. Our room was very clean and spacious. We didn't spend a lot of time in it but the bed was super comfy and the shower was phenomenal!! Would definitely stay again
for Business Travelersby Paul from GA
Not as expected.Posted Apr 28, 2014 on Hotels.com
Hotel was to close to the interstate for the noise. I could hear each individual car as it passed. I even had to wear earplugs to go to sleep. Property and rooms were in great shape though. Hotel staff was very friendly and helpful. It is a very old hotel that has been updated with new items and paint, old doors and weatherstripping accounted for the noise.
for Business Travelersby Jeff
OkPosted Apr 21, 2014 on Hotels.com
It was ok, not the best, not the worst
for Business Travelersby Sleepless in Nashville from Florida
Don't stay here!!!Posted Apr 21, 2014 on Hotels.com
This Best Western is right on the highway and next to a truck stop. So beware!
Recommendedby Ben from Chicago
BewarePosted Apr 17, 2014 on Hotels.com
Hotel is right on the highway and very load if you are on that side of the hotel. I called the front desk for an extra blanket and pillow and the front desk said they were short staffed and it would be a while till they could bring them to me. After calling back two more times over a three hour period I finally gave up. Rooms are out dated and dingy/dirty feeling. I booked a three night stay and tried to contact hotels . com to find me a new hotel and they weren't any help. I've stayed in hundreds of hotels and this is definitely in my top 5 worst experiences EVER!!!
Recommendedby Rebecca from Greenville, SC
Horrible experiencePosted Apr 15, 2014 on Hotels.com
My friends & I were traveling 6 hours for a music video shoot in Nashville. I knew we were going to arrive late so I phoned ahead to let the hotel know that we would be arriving super late ( in the middle of the night). Upon check in the front desk clerk told us that he was just about ready to sell our room to another person. I explained that I had called and was told no problem because my room was guaranteed with my master card. He said well I booked with a third party- Hotels.com and that those reservations are second to regular business. I was furious. Once we get to our room, the air was not cold, the microwave was broke. The real sticker is that they authorized a huge sum of money on my credit card for only a two night stay. I am still hassling with them to get my money released. This is a hotel that offers no extras like movies or food- there is no reason to to have a huge sum of money for a incidental hold. I do not recommend this property at all. Horrible horrible experience!!!
Recommendedby A verified traveler
Posted Apr 9, 2014 on Hotels.com
Room was old and "tired"; dusty; bath mat was damp, towels were like cardboard. Breakfast was in an old dilapidated building across from the entrance.
Recommendedby A verified traveler
Worst Hotel Experience Ever!Posted Apr 8, 2014 on Hotels.com
I travel weekly for business and this was the worst experience I have ever had. The walls are paper thin and on each side of me I had loud obnoxious neighbors. I called the front desk several times, they kept saying we will take care of it, but nothing was ever done. I could have gotten a better night sleep in the back of my car. To add insult to injury they told me they wouldnt do anything about it the next morning. So I called corporate and they offered me a tenth of what I paid for the room to pease me. Needless to say I will not be staying at a best western ever again!
for Couplesby danielle p from pinson
okPosted Apr 7, 2014 on Hotels.com
the up and coming needed some work