Ratings based on 848 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Older property but supposedly being updated soon.

Posted Sep 19, 2014
A sign in the room said they would be updating soon. But for $70 in Nashville you can't complain too much. This is in the Antioch area which is not ideal but is tucked away so that it seems apart from all that. The wifi was lacking...but the room was decent.
Comment from Hotel Management
Sep 23, 2014 by Manager, Hotel Management
Hello Mr. Dan, Thank you for sharing your experience and for your candid feedback about your recent stay with us. We use our guests’ reviews to help us identify the aspect that needs attention as well as to monitor your level of satisfaction on the quality of services you received during your visit. I will send request to check on the internet service to avoid further inconvenience. I hope we could serve you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from sarnia, Ontario, canada

Great hotel just outside of Nashville

Posted Sep 17, 2014
We stayed here for two nights. The staff was very pleasant and helpful. The rooms we clean and,well kept.
Comment from Hotel Management
Sep 23, 2014 by Manager, Hotel Management
Hello Miss Laurie, It is wonderful to know that we have successfully provided your accommodation needs during your visit. Thank you for taking note our our staff’s efficiency in assisting you. Your positive feedback completes our business. We hope to have another chance to accommodate you the next time you are in town. Thank you for your business.
3 out of 5
by A verified traveler from Indianapolis

Not the best

Posted Sep 10, 2014
Cons: Corridor carpet and better training of the staff
I was passing through on my way to Florida and was tired and decided to stop for the night. The location was just off the highway but as you drive past two apparently vacant buildings you wonder if you made the right choice. It was late when I arrived and the desk clerk was alone and getting visibly frustrated with "the computer". The guy in front of me was wanting to pay with cash and this seemed to have thrown a wrench into her operating system. It took a long time to check in. The rooms are fine but the corridor carpet could use some attention. Breakfast included meant one less stop before getting back on the highway.
Comment from Hotel Management
Sep 18, 2014 by Manager, Hotel Management
Hello MRH, I apologize for the delays during your check in. I will request to have the system checked and to ensure similar situation is handled differently in the future to avoid inconvenience. We appreciate your time in detailing your experience and bringing to our attention. Trust that this will be addressed accordingly including the carpet at the corridor. Your business is valuable to us. We will make sure your next stay will be a great experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Z

Pleasantly surprised...

Posted Sep 2, 2014
We stayed here two nights on our recent trip to Nashville. Our first impression was not great...the area is run down and the desk clerk was not very friendly. We were pleasantly surprised, however, to find our stay very nice. The rooms were clean and the kids enjoyed the indoor pool very much. The breakfast was great, as were the nighttime cookies. We felt it was a great value. We would return if we are ever back in the area!
Comment from Hotel Management
Sep 5, 2014 by Manager, Hotel Management
Hello Kim, Thank you for not hesitating to stay in our hotel during your trip. I am glad that you enjoyed your stay and the kids enjoyed the pool. Your positive feedback on the quality of clean in our hotel is a great achievement for our team, thank you for your very kind words. I would like to apologize however for the manner you were attended by our front desk staff. I appreciate your time in bringing this concern to our attention. I will accelerate your comment for evaluation so that this is corrected as we are oriented to provide our guests with inviting ambiance and above par customer service as we value your business. I hope we could have another chance to offer you better, improved services the next time you are in town.
3 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Not bad at all.

Posted Aug 31, 2014
The hotel was a little outdated and run down. There was a flyer in our room stating that when the economy fell they lost any budget they had for renovations. The week we were there they finally had began to work on it. It really is a great hotel unless you feel everything must be perfect. Once in awhile you'll hear a train pass but there was never a problem with highway noise. Its a 15 minute drive to Broadway in Nashville so its not a bad choice. I would definitely stay there again.
Comment from Hotel Management
Sep 5, 2014 by Manager, Hotel Management
Hello Mr. Zack, Thank you for business and for making Comfort Inn & Suites your choice of hotel. We are pleased to have met your satisfaction and grateful for your kind words for us. Your shared experience will be an added motivation for our team to stay committed in our continuous effort to provide the best value accommodation to all of our guests. We look forward to another opportunity to provide your next lodging needs.
4 out of 5
Recommended
for Everyone
by A verified traveler from Antioch, TN

Cozy

Posted Aug 29, 2014
A little noisy on the first floor with indoor pool. Very convenient location.
Comment from Hotel Management
Sep 2, 2014 by Manager, Hotel Management
Hello Mr. Rod, I apologize for not containing the level of noise in our hotel during your stay. We appreciate your time in bringing this matter to our attention, I assure you that this will handled differently in the future. We want you to completely enjoy your next stay with us. Thank you for choosing to stay in our hotel.
3 out of 5
by A verified traveler from Kentucky

I would not recommend.

Posted Aug 28, 2014
Pros: The staff was friendly, and they let us check in early because our room was ready.
Cons: The beds, air flow, the use of duck tape needs to go.
Location: I actual drive way to the hotel is super hard to find, and a lot of thing have gone out of business around it.
The hotel was hott! The air in our room just made everything moist or freezing. The breakfast was okay. The walls are pretty thin, the bathroom looked nice, but was on the small size, the lights were in weird places, which meant we had to turn all of them on to see anything. The TV was about 15 years out of date.
Comment from Hotel Management
Sep 1, 2014 by Manager, Hotel Management
Hello jaynehaz, Thank you for detailing your concerns about the room assigned to you. I apologize for the discomfort you have experienced, trust that your feedback will be submitted to our management for evaluation. Please know that we use our guests’ feedback as reference for future improvements. We thank you for your choice to stay in our hotel.
1 out of 5
by A verified traveler from MA

Not so good

Posted Aug 26, 2014
This hotel is sandwiched between a major freeway and train tracks, quiet and peaceful it is not. I was woken twice in the middle of the night by a train with it's whistle blowing. The carpeting in the hotel is scary-looking - replacing it would help immensely. Ceilings were low - it was sad and depressing - but we lived to tell the tale. Would not stay there again, but it did appear to be fairly full. Free coffee in the morning was much appreciated.
Comment from Hotel Management
Aug 30, 2014 by Ashley, Hotel Management
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the issues you encountered with the train noise. We take the time to listen to your constructive comments so we can continually improve our services.
3 out of 5
Recommended
for Everyone
by A verified traveler from sandusky, oh

nice hotel close to highway

Posted Aug 24, 2014
it was a nice hotel, we like the pool, the free breakfast could of been hotter...but was a nice start of the day...my grandkids liked the fresh baked cookies at the front desk..
2 out of 5
by A verified traveler from Antioch Tennessee

Hotel charged for incidentals w/o prior notice

Posted Aug 23, 2014
Pilfered itemized list was over board. Sheet cost 25.00 etc.
Comment from Hotel Management
Aug 28, 2014 by Ashley, Hotel Management
Dear Traveler, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.