Exterior

Reviews of Holiday Inn Express Mechelen City Centre, an IHG Hotel

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 176 out of 453 reviews" "
Rating 8 - Good. 206 out of 453 reviews" "
Rating 6 - Okay. 53 out of 453 reviews" "
Rating 4 - Poor. 10 out of 453 reviews" "
Rating 2 - Terrible. 8 out of 453 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip December 2023
It was a great stay with good service overall, the room was comfortable, the front desk girls at our arrival were superb. The breakfast is good, however I wish you would’ve thought about options for people with food allergies.
Stayed 3 nights in Jan 2024
Response from Maya Adriaensens on Jan 16, 2024
Dear Rodolfo,Thank you for sharing your feedback with us. We are thrilled to hear that you had a great stay. It's always wonderful to know that you enjoyed the comfort of your room and experienced superb service from our front desk team.Your comments regarding the breakfast are much appreciated, and we genuinely apologize for any inconvenience this caused. We understand the importance of catering to diverse dietary needs and will certainly take your feedback into consideration as we continually work to enhance our offerings.We value your input and hope to have the opportunity to welcome you and your family back for another memorable stay. If you plan to visit us again, please feel free to notify us in advance of any specific dietary requirements, and we will do our utmost to accommodate them.Warmest regards, Maya AdriaensensGeneral Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Hotel in a perfect position for exploring city near station so you can go and explore other cities nearby friendly atmosphere very helpful staff would recommend
Stayed 4 nights in Oct 2023
Response from Maya Adriaensens on Nov 9, 2023
Dear Barbara,Thank you for sharing your feedback, we're thrilled to hear that you had a perfect stay with us! It's great to know that our hotel's convenient location near the station and the atmosphere contributed to your enjoyable experience. Our dedicated staff always strive to be as helpful as possible to ensure our guests have a memorable stay. See you again soon!Warmest regards, Maya AdriaensensGeneral Manager

8/10 Good

Shashikant

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No safety deposit box for personal belongings. No dinning option in the premises. Free breakfast could have been with more better options. Very limited options, was not happy at all.
Stayed 2 nights in Oct 2023
Response from Maya Adriaensens on Nov 3, 2023
Dear Shashikant,Thank you for leaving us a review. This allows us to continually improve our service for our future guests. I will take your remarks up in our weekly staff meeting to discuss which improvements can be made. See you soon.Kind regards, Maya Adriaensens - General Manager

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with everything you need
Clean hotel, good transport links , nice breakfast, offered incentives to be greener!
Stayed 2 nights in Jul 2023
Response from Maya Adriaensens on Sep 21, 2023
Dear Sam,Thank you for rating us with a 10! What a lovely and positive review. I look forward to having you among our regular guests.Kind regards, Maya Adriaensens - General Manager

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mechelen
The booking in was quick and efficient as were tired after a long journey from Yorkshire. The rooms were very clean and roomy. The staff were very helpful and accommodating. A great stay.
Stayed 4 nights in Jul 2023
Response from Maya Adriaensens on Sep 21, 2023
Dear Dennis,Wow, comments like these give our staff members a major boost. We continue to strive to give our guests the best experience possible. We look forward to counting you among our regular guests from now on.Kind regards, Maya Adriaensens, General Manager

10/10 Excellent

Shome, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to be
Stayed 2 nights in Jun 2023
Response from Maya Adriaensens on Sep 21, 2023
Dear Shome,Thank you for leaving us a review and rating your stay with the maximum score. I'm delighted to read you loved our hotel. We hope to see you again soon!Kind regards, Maya Adriaensens - General Manager

10/10 Excellent

Sonia

Stayed 1 night in Jun 2023
Response from Maya Adriaensens on Sep 21, 2023
Dear Sonia,Thank you for taking the time to leave us such a great rating. I hope you had a wonderful stay with us. See you soon!Kind regards, Maya Adriaensens - General Manager

10/10 Excellent

Imran Nazir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Maya Adriaensens on Sep 21, 2023
Dear Imran Nazir,Thank you for this amazing score! We're happy you were satisfied about your stay with us. We hope to welcome you again sometime in the future.Kind regards, Maya Adriaensens - General Manager

10/10 Excellent

Yun Hee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for business trip. Good location for the rest afterwards.
Stayed 2 nights in Apr 2023
Response from Maya Adriaensens on Sep 21, 2023
Dear Yun Hee,I'm delighted to see you gave us the maximum score! This gives everyone at Holiday Inn Express Mechelen a massive boost. I hope to be able to welcome you again soon.Kind regards, Maya Adriaensens - General Manager

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Apr 2023
Response from Maya Adriaensens on May 8, 2023
Dear Harold,Thank you for taking the time to leave us such a great rating. I hope you had a wonderful stay with us. See you soon!Kind regards, Maya Adriaensens, General Manager

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing hotel. Everyone has been super friendly and helpful to us. The rooms were clean and cosy and the breakfast was totally delicious!
Stayed 3 nights in Feb 2023
Response from Maya Adriaensens on Feb 15, 2023
Dear Jana,Wauw what an amazing score! I'm so pleased to read you loved the breadfast and the cleanliness of the rooms during your stay. See you soon!Kind regards, Maya Adriaensens, General Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goood location- very friendly and helpful staff
Stayed 1 night in Nov 2022
Response from Maya Adriaensens on Nov 24, 2022
Dear Thomas,I'm happy you noticed the friendliness of our staff. We hope you stay with us again soon.Kind regards, Maya Adriaensens, General Manager

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022
Response from Maya Adriaensens on Oct 28, 2022
Dear Daniel,Thank you for leaving us a review. We hope you choose to stay with us again in the future.Kind regards, Maya Adriaensens, General Manager

10/10 Excellent

christinmark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ChristineMark
We love staying here it’s right in the centre of the city close to bars restaurants and cafes, extremely friendly and helpful staff
Stayed 1 night in Sep 2022
Response from Maya Adriaensens on Sep 27, 2022
Dear ChristineMark,Wauw thank you for this amazing rating! We are absolutely delighted that you enjoyed your stay with us. We are looking forward to welcoming you again in the future.Kind regards, Maya, General Manager

8/10 Good

ricardo alvarez

Traveled with family
Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Aug 2022
Response from Maya Adriaensens on Sep 27, 2022
Dear Ricardo,Thank you for leaving us a rating. We hope you choose to stay with us again in the future!Kind regards, Maya, General Manager

6/10 Okay

Alexandra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The unique part is that they gave my son a welcome gift. The staff was really nice overall. The breakfast was good. The only thing is that the rooms had a smell like dust was in the air, and that was really uncomfortable for us.
Stayed 3 nights in Aug 2022
Response from Maya Adriaensens on Sep 27, 2022
Dear Alexandra,Thank you for writing us a review. We will take your remark up with our technical service, to check if there was something wrong with the ventilation of your room. We hope to see you soon!Kind regards, Maya, General Manager

10/10 Excellent

Nigel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You Holiday Inn
Friendly stuff looking forward to come back next year
Stayed 3 nights in Jul 2022
Response from Maya Adriaensens on Sep 4, 2022
Dear Nigel,Thank you so much for your top review. Every morning my team and I get up just to be able to deliver a great experience to our guests. It is so great to be rewarded with a maximum score. We do hope to see you many times again in Mechelen.Warm regards, Maya, General Manager

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Maya Adriaensens on Sep 4, 2022
Dear Hannah,Thank you for giving us such a good rating! We're overjoyed that you enjoyed your stay with us. See you soon!Kind regards, Maya, General Manager

10/10 Excellent

Kathryn Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The locality was brilliant to walk into the centre, the staff were so friendly and helpful. Breakfast was really good and there was also a bar.
Stayed 2 nights in May 2022
Response from General manager on Jun 7, 2022
Dear Kathryn, Thank you for sharing your positive experience of your stay with us. It is a real pleasure to hear that you had an excellent stay with us. We would be delighted to see you again. Yours faithfully,

10/10 Excellent

JOY ALUVILA

Stayed 6 nights in Apr 2022

8/10 Good

Catherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in April 2022 with a friend- we shared a twin room that was recently refurbished. Lovely room and the continental breakfast buffet was very good. The location was very near to the shopping streets and around a 15 minute walk to the train station. The only things I would think about mentioning is that the TV in the room I was staying in was not a smart TV so no Netflix or able to pair your device to the TV to watch things. Also no mini-fridge in the room, so anyone with medication such as insulin will need to ask hotel staff to store this for them.
Stayed 4 nights in Apr 2022
Response from General manager on Jun 7, 2022
Dear Catherine, Thank you for your kind review. We are pleased to have met all your expectations. We have noted your suggestion and will take it into consideration. We hope to welcome you back soon. Yours sincerely,

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very nice people and very nice hotel. The breakfast was great.
Stayed 6 nights in Apr 2022
Response from Maya, General Manager on Apr 15, 2022
Dear Harold, Many thanks for your positive feedback. We are delighted that you had such a fabulous stay with us! Our team works hard to ensure the comfort and satisfaction of every guest, so your kind feedback is truly rewarding and will inspire us to keep up the good work. We would love to have you return on a future occasion. Best regards, Maya, General Manager

10/10 Excellent

christinmark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ChristineMark
This is a great position close to everything and there is usually on street parking for our big van
Stayed 1 night in Mar 2022

10/10 Excellent

christinmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ChristineMark
This hotel is right in the heart of Mechelen we love it walking distance to the buzz of the square 👌great breakfast nice rooms
Stayed 1 night in Mar 2022
Response from Maya, General Manager on Apr 1, 2022
Dear Guest, Thank you for leaving us this review about your recent visit. Our hotel aims to provide a memorable experience and we are delighted that we were able to exceed your expectations. Your kind comments regarding our team members are greatly appreciated! Thank you again for staying with us and for your kind review. We would love to have you return on a future occasion. Best regards, Maya, General Manager

10/10 Excellent

Mats

Stayed 2 nights in Mar 2022
Response from Maya, General Manager on Mar 25, 2022
Dear Mats, Many thanks for your positive feedback. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We would love to have you return on a future occasion. Best regards, Maya, General Manager

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mechelen Holiday Inn stay
Really nice hotel in the middle of Mechelen. Easy access to lots of bars and restaurants.
Stayed 2 nights in Feb 2022
Response from Maya, General Manager on Mar 4, 2022
Dear Aäron, Many thanks for your positive feedback. We are so glad that everything met your expectations during your stay with us. We would love to have you return on a future occasion. Best regards, Maya, General Manager

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brat location, super clean without chemical Smell, great breakfast , the only negative is they use the liquid coffee which is common In Dutch hotels and it is bitter and awful
Stayed 2 nights in Nov 2021
Response from Maya, General Manager on Dec 13, 2021
Dear Gregory, Thank you for your review. We are pleased to know that you enjoyed your stay and that we were able to help you start your day off right. it is a pleasure to know that you appreciated the efforts of our team to ensure you had a memorable experience. We are sorry that our coffee wasn't to your personal taste and have taken note. We hope that you will return on another occasion. Kind regards, Maya, General Manager

8/10 Good

Verified traveler

Stayed 1 night in Jul 2021
Response from Maya, General Manager on Jul 25, 2021
Dear Guest Groen, Thank you for this positive review following your recent stay. We are glad you had a pleasant experience in our hotel. We look forward to welcoming you back in the future. Kind regards, Maya, General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and location
Stayed 1 night in Jul 2020
Response from Myriam Almeida, General Manager on Jul 28, 2020
Dear guest, Thanks a lot for your feedback! It's a pleausre to see that you were happy with our service. Looking forward to welcoming you back on a next trip! Kind regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with friendly staff
Stayed 1 night in Jul 2020
Response from Myriam Almeida, Hotel Manager on Jul 13, 2020
Dear Guest, Thank you for such a positive review. The acknowledgement of the quality of service from our dedicated team is appreciated and encourages us to continue with our efforts. It would be our pleasure to welcome you back in the future. Best wishes, Myriam Almeida, Hotel Manager

10/10 Excellent

Peekie, Maidenhead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were amazing, especially the Dutch lady whos name I have forgotten, howver she was delightful
Stayed 2 nights in Mar 2020

10/10 Excellent

christinmark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ChristineMark
s in a fantastic position so close to the city centre and with a fantastic breakfast very friendly and helpful staff
Stayed 1 night in Feb 2020

4/10 Poor

sudipta

Business traveler
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff in Europe
English speaking, always nice staff. Clean, fresh rooms, comfortable bed, good wifi, huge breakfast.
Stayed 2 nights in Jan 2020

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Sofie on Dec 16, 2019
Thank u for your stay, we are glad to know u enjoyed it. Hopefully we will see you again in the future, With kind regards, Sofie|HolidayINNExpress,Mechelen

8/10 Good

Dave, Edinburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very convenient, the room was clean, the breakfast was good, and the staff were helpful. There wasn't good sound proofing in the room. I could hear snoring from the next room and traffic from the street.
Stayed 2 nights in Nov 2019
Response from Myriam Almeida, Hotel Manager on Dec 9, 2019
Dear Dave, Thank you for taking the time to share your valuable review. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are sorry that you were disturbed. We hope to welcome you back for an improved experience. Best wishes, Myriam Almeida, Hotel Manager

8/10 Good

John, Victoria Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, close to restaurants and shopping, but not right in the centre , so it was nice and quiet. Front desk staff very friendly and helpful. Place to store our bicycles , and the breakfast was very good, lots of options. Room was clean and spacious.
Stayed 2 nights in Sep 2019
Response from Myriam Almeida, Hotel Manager on Sep 24, 2019
Dear John, Thanks for sharing such positive opinions about your time at Holiday Inn Express Mechelen City Centre. We appreciate your kind words towards our Reception team. It encourages us to continue to maintain the high standards of service we set ourselves. All of the team hopes to see you on another occasion. Our best regards, Myriam Almeida, Hotel Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and provided everything we needed for our stay and we would definitely recommend it.
Stayed 1 night in Sep 2019
Response from Myriam Almeida, Hotel Manager on Sep 13, 2019
Dear Guest, Thank you for such a positive review. It is rewarding to know that you appreciated the space and amenities of your room; and that you had a pleasant stay. Your recommendations are truly appreciated. We look forward to welcoming you back. Best wishes, Myriam Almeida, Hotel Manager

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Myriam on Oct 24, 2019
Dear guest, Thank you for your feedback. We hope to welcome you again. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived they didn’t have enough beds for my aunt as they were supposed to. They were super friendly and gave her a room free of charge.
Stayed 1 night in Aug 2019
Response from Myriam Almeida, Hotel Manager on Aug 15, 2019
Dear guest, Thank you for such a positive review. We are delighted that you had such a fabulous stay with us. We especially appreciate your mention of our team's service, as we work hard to ensure that every guest is satisfied. We will not hesitate to let them know the impact they had on your experience The whole team hope we have the pleasure to welcome you and your family back on many more occasions. Best regards, Myriam Almeida, Hotel Manager

8/10 Good

Orges

Liked: Cleanliness, staff & service
Was ok!
Stayed 1 night in Jul 2019
Response from Myriam Almeida, Hotel Manager on Jul 23, 2019
Dear Orges, Thanks for this positive review of your time at Holiday Inn Express Mechelen City Centre. We are happy that you enjoyed your stay and hope to have you again as a guest in our hotel. With renewed thanks, Myriam Almeida, Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family trip to Brussels.
staff is friendly and helpful. breakfast is good included to the excellent room rate. If parking is free it will be perfect.
Stayed 1 night in Jun 2019
Response from Myriam Almeida, Hotel Manager on Jun 26, 2019
Dear Guest, Thank for this positive feedback concerning your visit. We are delighted to know that your family had a great stay with us. Our hotel aims to provide a memorable experience and we are pleased that we were able to exceed your expectations. We appreciate your comments about our pricing for the high quality service we deliver. It’s also great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Your satisfaction is always our top priority. The entire team hopes to see you again! Best wishes, Myriam Almeida, Hotel Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Mechelen
Excellent location, 2 minutes walk to the centre. The open plan reception, bar, breakfast lounge worked very well with its relaxed contemporary feel, and you can even make your own waffles! The hotel has a secure underground car park, and when you leave you are very quickly on the motorway to all routes. We will definitely use this hotel on our next visit to Mechelen
Stayed 2 nights in May 2019
Response from Myriam Almeida, Hotel Manager on Jun 3, 2019
Dear Philip, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Holiday Inn Express Mechelen City Centre. We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Your kind mention about our parking is truly appreciated. It is always rewarding for us to welcome a returning guest. Thank you for choosing us again. We look forward to welcoming you back. Best wishes, Myriam Almeida, Hotel Manager

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great city and comfortable clean hotel.
Stayed 2 nights in May 2019
Response from Myriam Almeida, Hotel Manager on May 20, 2019
Dear Kurt, Many thanks for your positive feedback. We are so delighted to know that your recent stay with us met all your expectations. Such positive feedback encourages our dedicated team to continue upholding our high standards. We would love to have you return on a future occasion. Best regards, Myriam Almeida, Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from The manager on May 7, 2019
Dear guest, Thank you for this positive rating. We are glad we were able to meet all your requirements We look forward to welcoming you again. Best regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Comfortable beds. Central position In Mechelen fairly close to main square.
Stayed 3 nights in Apr 2019
Response from Myriam Almeida, Hotel Manager on Apr 30, 2019
Dear Guest Thanks for sharing such positive opinions about your time at Holiday Inn Express Mechelen City Centre. We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback. We hope to welcome you again. Best wishes, Myriam Almeida, Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from The manager on May 7, 2019
Dear guest, We are grateful for this kind rating of your recent stay. We would love to know how we could improve your experience with us. We look forward to welcoming you again. Best regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
It was very close to the airport. The surrounding area was not conducive to going for a walk. Factory and storage area. The dining area needs upgrading. Looks more like a cafeteria.
Stayed 1 night in Mar 2019
Response from Myriam Almeida, Hotel Manager on Apr 4, 2019
Dear Guest, Thank you for taking the time to comment on your recent stay. We are sorry to hear that not everything was to your satisfaction. We think your review might have mistaken with another hotel? We hope to welcome you back in the future. Best regards, Myriam Almeida, Hotel Manager

8/10 Good

Rashmita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice town of Mechelen. A 8 minute walk to the station, which is 20mins to Brussels.
Stayed 1 night in Mar 2019
Response from Myriam Almeida, Hotel Manager on Mar 14, 2019
Dear Rashmita, Thank you for sending this feedback to us. It is pleasing to know that our location was ideal for your needs. We hope everything else was to your satisfaction. We look forward to welcoming you back on a future visit. Kind regards, Myriam Almeida, Hotel Manager