Standard Room, 1 King Bed (Extra Floor Space) | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Holiday Inn Express & Suites Claypool Hill (Richlands Area), an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 170 out of 266 reviews" "
Rating 8 - Good. 72 out of 266 reviews" "
Rating 6 - Okay. 15 out of 266 reviews" "
Rating 4 - Poor. 7 out of 266 reviews" "
Rating 2 - Terrible. 2 out of 266 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! First time I had stayed there. Every employee that I ran into there is friendly and helpful. Hotel is spotless and the bed was very comfortable. Next time I go back home to visit I will definitely stay there again.
Stayed 2 nights in Feb 2024
Response from Bridgett on Feb 7, 2024
Thank you! I am so pleased you enjoyed your stay! We hope you will visit us again soon.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Bridgett on Jan 30, 2024
Thank you for your review of our hotel. I am pleased to hear that you enjoyed your stay. We hope you will visit us again soon.

8/10 Good

Martin

Traveled with partner
Liked: Cleanliness, staff & service
We enjoyed our weekend stay. We had the breakfast every day and were very satisfied with the quality of the food. The staff were very friendly and helpful.
Stayed 3 nights in Jan 2024
Response from Bridgett on Jan 30, 2024
Thank you for your review. I am glad you enjoyed your stay. A positive guest experience is something our staff take great pride in, so we value your feedback. We hope you visit us again soon.

10/10 Excellent

Zelda

Business traveler, Traveled with partner
Very clean, well maintained facility
Stayed 1 night in Jan 2024
Response from Bridgett on Jan 14, 2024
Thank you so much for your review of our hotel. I am so glad you enjoyed your stay with us. I hope you will visit us again soon.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Holiday Inn was very impressive. It was easy check in and the room was impeccably clean and sanitized. The location was very convenient to the place I had to visit. There were plenty of local businesses nearby for anything I needed and plenty of restaurants with a various choice of menus. I will definitely stay there on my next visit.
Stayed 1 night in Dec 2023
Response from Bridgett on Dec 22, 2023
Thank you so much for your review of our hotel. A positive guest experience is something our staff takes great pride in, so we value your feedback. I am pleased to hear you enjoyed your stay and we hope you will visit us again soon

10/10 Excellent

Kimberly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bridgett on Dec 21, 2023
Thank you! I'm so glad you enjoyed your stay with us. We hope you will visit us again soon.

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was vlean and comfortable
Stayed 2 nights in Dec 2023
Response from Bridgett on Dec 21, 2023
Thank you for your review of our hotel. I am so glad you enjoyed your stay. We hope you will visit us again soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful. Kristy who worked in the breakfast area was so kind and friendly. She gave me a to go box of snacks since I am a diabetic and was traveling.
Stayed 1 night in Dec 2023
Response from Bridgett on Dec 21, 2023
Thank you for your review of our hotel. I am so pleased you enjoyed your stay. A positive guest experience is something our staff takes great pride in, so we value your feedback. I will share your comments with Kristy and we hope you will visit us again soon.

2/10 Terrible

Matthew

Stayed 4 nights in Oct 2023
Response from Bridgett on Dec 5, 2023
Hi Matthew.Thank you for your review of our hotel. I apologize for any inconvenience you may have experienced during your stay. I do hope you will stay with us again in the future so we can provide you with a better experience.

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Bridgett on Oct 17, 2023
We are so glad you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied customer
The hotel room was spotless. The breakfast was delicious. Very friendly staff. We arrived early and they were kind enough to get a room ready for us. Would hoghly recommend this hotel.
Stayed 1 night in Oct 2023
Response from Bridgett on Oct 9, 2023
Thank you! I'm pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon.

10/10 Excellent

Carlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Sep 2023
Response from Bridgett on Sep 25, 2023
Thank you Carlie! We hope you will visit us again soon.

8/10 Good

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was open one day then closed for the next two it said temporarily closed.
Stayed 3 nights in Sep 2023
Response from Bridgett on Sep 19, 2023
I apologize for any inconvenience this may have caused. We do hope to have you back in the future, so that we can provide a better experience for you.

10/10 Excellent

Curtis

Traveled with partner
Liked: Amenities
Great stay! Clean! Friendly staff, good breakfast, all around pleasant experience. 😃
Stayed 1 night in Aug 2023
Response from Bridgett on Sep 19, 2023
Thank you! We are so glad you enjoyed your stay.

10/10 Excellent

Cody

Stayed 1 night in Jul 2023
Response from Bridgett on Sep 19, 2023
We are so glad you enjoyed your stay.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Had the sink and toilet both clogged, they upgraded us to a better room! The hotel breakfast is by far one of the best I have had at staying in hotels! Clean hotel and very friendly and helpful staff! Always enjoy staying there!
Stayed 2 nights in Jul 2023
Response from Bridgett on Sep 19, 2023
Hi Scott, I apologize for any inconvenience you experienced with your room. I am glad we could work together to find a solution that allowed you to enjoy the rest of your stay. We hope to see you again soon.

8/10 Good

Stuart

Stayed 3 nights in Jul 2023

2/10 Terrible

Donna

Stayed 1 night in Jul 2023

10/10 Excellent

Joan

Stayed 2 nights in Jul 2023

10/10 Excellent

Bernadette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Hotel was wonderful. Room was very spacious and comfortable. Breakfast was great.
Stayed 1 night in Jun 2023
Response from Bridgett on Sep 19, 2023
Thank you Bernadette. We are so glad you enjoyed your stay. We hope you will visit us again soon.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Lena

Liked: Cleanliness, staff & service
Easy and quick check in Property clean and well maintained
Stayed 1 night in Jun 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and calm
Stayed 1 night in Jun 2023

10/10 Excellent

Nicole

Stayed 2 nights in May 2023

10/10 Excellent

Bill

Stayed 1 night in May 2023

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, nice check in staff. A few broken tile in bathroom, safety hazard on bear feet!! Liked the new room layout for baggage & tv!
Stayed 1 night in Apr 2023

8/10 Good

Mark-Wayne

Liked: Staff & service, property conditions & facilities, room comfort
Third Stay at this great facility!
This was my third stay at this location. The Staff was very friendly and responsive. The breakfast was excellent too. The internet was quite slow on this stay, don't quite know why. I did let the day manager know and she checked the routers and corrected the problem. Sara was the best!
Stayed 1 night in Mar 2023
Response from Dominique/ Heart of House Champion on Mar 29, 2023
We appreciate you feed back and we look forward to assisting you in the future.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Dominique/ Heart of House Champion on Mar 27, 2023
We appreciate your feed back and look forward to servicing you in the future.

10/10 Excellent

Kim

Stayed 1 night in Mar 2023
Response from Dominique/ Heart of House Champion on Mar 27, 2023
Thank you for your review! We look forward to assisting you in the future!

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the hotel was very clean
Stayed 3 nights in Feb 2023
Response from Dominique/ Heart of House Champion on Feb 19, 2023
We are glad that you enjoyed your stay and look forward to future business with you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing the first night, second night the hotel was FULL of kids - football tournament kids - running running running in the halls until at least midnight. We did not complain until checkout, but the clerk was very kind and apologized. Something to remember - no Friday nights at hotels!!!!
Stayed 2 nights in Nov 2022
Response from Dominique/ Heart of House Champion on Jan 12, 2023
We apologize for any inconvenience this may have caused. We appreciate your review and can't wait to serve you again in the future.

10/10 Excellent

Jerrold

Stayed 1 night in Sep 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Roderick

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient. Indoor pool and jacuzzi. Kindness of Staff
Stayed 2 nights in Oct 2022
Response from Christy Heart of House Champion on Oct 21, 2022
Hi, Roderick, thank you so much for taking the time to provide feedback! We were happy to hear that you enjoyed your stay with us here at Holiday Inn Express!

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Christy Heart of House Champion on Oct 17, 2022
Hi Alice, Thank you for taking the time to leave us a review. We are very happy to hear that your experience with us was an amazing one!

10/10 Excellent

Thomas

Stayed 3 nights in Sep 2022
Response from Christy Heart of House Champion on Oct 17, 2022
Thank you very much for sharing your experience with us Thomas, it is very much appreciated by us. We were thrilled to hear you enjoyed your stay. See you again next time!

10/10 Excellent

Amy, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super clean and comfortable. The breakfast was delicious and immaculate. Staff was super friendly. Gym and pool was great too.
Stayed 4 nights in Aug 2022
Response from Christy Heart of House Champion on Sep 21, 2022
Thank you so much for staying with us here at Holiday Inn Express in Claypool Hill Virginia! We’re proud to deliver great service to our guests. We hope you’ll visit us again soon. Thank you

6/10 Okay

Scott

Traveled with family
Room was damp and smelled musty, staff and breakfast was great.
Stayed 2 nights in Jul 2022
Response from Christy Heart of House Champion on Aug 4, 2022
Dear Scott, Feedback like yours is very valuable to us. It helps us to continue to improve and provide the best possible service to our guest. We will work on correcting this issue thank you for taking time out of your day to complete this review and for choosing to stay with us here at Holiday Inn Express.

10/10 Excellent

Lynn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jul 2022
Response from Christy Heart of House Champion on Aug 4, 2022
Dear Lynn, Thank you for taking time to complete a survey about your stay with us here at Holiday Inn Express. Your comments have been shared with the entire team. When we hear from happy guest like you, we spread the positivity around!! Hope to see you back soon!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Room and grounds were well maintained. The breakfast was great. Will stay again if in area. I give it a 10
Stayed 1 night in Jul 2022
Response from Christy Heart of House Champion on Aug 4, 2022
Thank you for your kind words, James. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

10/10 Excellent

Del

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Christy Heart of House Champion on Aug 4, 2022
Dear Del, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards,

10/10 Excellent

Kathleen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was just what I needed for the road trip.
Stayed 1 night in Jun 2022

10/10 Excellent

Luc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neighbors were noisy. No hanger for towels in the bathroom… Internet was unstable. Was better during my last stays at the same hotel.
Stayed 2 nights in May 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful. Super informative, helpful and friendly. Property is very clean.
Stayed 2 nights in May 2022

4/10 Poor

Gurumurthy

Traveled with family
Disliked: Amenities, property conditions & facilities
Excellent Breakfast. Very good staff in the Restaurant. One of the Receptionist at the desk was cut and dry. The shower tub is dangerously slippery. No facial tissue in the room. The tissue in the bath room is very course and cannot be used for the face. No hand towel hangers. Had to place the towels next to wash basin or the floor. No free movie Chanel’s in the TV. Need instructions to use the coffee maker. To get extra towels had to go down to the desk and sign a paper. No room service in the night. Air conditioning was excellent. Beds are very good. Slept very well. Relaxing and springy chairs and adequate lighting and desk. With improvements it will be a nice place to stay.
Stayed 2 nights in May 2022

10/10 Excellent

Robert

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the fact that there was a pool and hot tub open from 7 A.M.-11:00 P.M.,but was rather dissappionted with breakfast,in that,it started at 6:30 A.M. but they did not have bacon ready till 7 or 7:30 each morning at the earliest,sometimes even later.
Stayed 3 nights in May 2022

10/10 Excellent

Donna, Louisville

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean,quiet.
Stayed 1 night in May 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool and spa was great very relaxing and the rooms were very nice the breakfast bar was great and people were very friendly.
Stayed 1 night in May 2022
Response from Willow on May 11, 2022
Thank you so much; we appreciate you!

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022