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Great hotel!
First time I had stayed there. Every employee that I ran into there is friendly and helpful. Hotel is spotless and the bed was very comfortable. Next time I go back home to visit I will definitely stay there again.
David
Stayed 2 nights in Feb 2024
Response from Bridgett on Feb 7, 2024
Thank you! I am so pleased you enjoyed your stay! We hope you will visit us again soon.
10/10 Excellent
Amber
Jan 28, 2024
Liked: Cleanliness, staff & service
Amber
Stayed 1 night in Jan 2024
Response from Bridgett on Jan 30, 2024
Thank you for your review of our hotel. I am pleased to hear that you enjoyed your stay. We hope you will visit us again soon.
8/10 Good
Martin
Traveled with partner
Jan 25, 2024
Liked: Cleanliness, staff & service
We enjoyed our weekend stay. We had the breakfast every day and were very satisfied with the quality of the food. The staff were very friendly and helpful.
Martin
Stayed 3 nights in Jan 2024
Response from Bridgett on Jan 30, 2024
Thank you for your review. I am glad you enjoyed your stay. A positive guest experience is something our staff take great pride in, so we value your feedback. We hope you visit us again soon.
10/10 Excellent
Zelda
Business traveler, Traveled with partner
Jan 10, 2024
Very clean, well maintained facility
Zelda
Stayed 1 night in Jan 2024
Response from Bridgett on Jan 14, 2024
Thank you so much for your review of our hotel. I am so glad you enjoyed your stay with us. I hope you will visit us again soon.
This Holiday Inn was very impressive. It was easy check in and the room was impeccably clean and sanitized. The location was very convenient to the place I had to visit. There were plenty of local businesses nearby for anything I needed and plenty of restaurants with a various choice of menus. I will definitely stay there on my next visit.
Dale
Stayed 1 night in Dec 2023
Response from Bridgett on Dec 22, 2023
Thank you so much for your review of our hotel. A positive guest experience is something our staff takes great pride in, so we value your feedback. I am pleased to hear you enjoyed your stay and we hope you will visit us again soon
Wonderful. Kristy who worked in the breakfast area was so kind and friendly. She gave me a to go box of snacks since I am a diabetic and was traveling.
Kathy
Stayed 1 night in Dec 2023
Response from Bridgett on Dec 21, 2023
Thank you for your review of our hotel. I am so pleased you enjoyed your stay. A positive guest experience is something our staff takes great pride in, so we value your feedback. I will share your comments with Kristy and we hope you will visit us again soon.
2/10 Terrible
Matthew
Oct 28, 2023
Matthew
Stayed 4 nights in Oct 2023
Response from Bridgett on Dec 5, 2023
Hi Matthew.Thank you for your review of our hotel. I apologize for any inconvenience you may have experienced during your stay. I do hope you will stay with us again in the future so we can provide you with a better experience.
The hotel room was spotless. The breakfast was delicious. Very friendly staff. We arrived early and they were kind enough to get
a room ready for us. Would hoghly recommend this hotel.
Craig
Stayed 1 night in Oct 2023
Response from Bridgett on Oct 9, 2023
Thank you! I'm pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon.
Had the sink and toilet both clogged, they upgraded us to a better room! The hotel breakfast is by far one of the best I have had at staying in hotels! Clean hotel and very friendly and helpful staff! Always enjoy staying there!
Scott
Stayed 2 nights in Jul 2023
Response from Bridgett on Sep 19, 2023
Hi Scott, I apologize for any inconvenience you experienced with your room. I am glad we could work together to find a solution that allowed you to enjoy the rest of your stay. We hope to see you again soon.
This was my third stay at this location. The Staff was very friendly and responsive. The breakfast was excellent too. The internet was quite slow on this stay, don't quite know why. I did let the day manager know and she checked the routers and corrected the problem. Sara was the best!
Mark-Wayne
Stayed 1 night in Mar 2023
Response from Dominique/ Heart of House Champion on Mar 29, 2023
We appreciate you feed back and we look forward to assisting you in the future.
Our stay was amazing the first night, second night the hotel was FULL of kids - football tournament kids - running running running in the halls until at least midnight. We did not complain until checkout, but the clerk was very kind and apologized. Something to remember - no Friday nights at hotels!!!!
Verified traveler
Stayed 2 nights in Nov 2022
Response from Dominique/ Heart of House Champion on Jan 12, 2023
We apologize for any inconvenience this may have caused. We appreciate your review and can't wait to serve you again in the future.
Convenient. Indoor pool and jacuzzi.
Kindness of Staff
Roderick
Stayed 2 nights in Oct 2022
Response from Christy Heart of House Champion on Oct 21, 2022
Hi, Roderick, thank you so much for taking the time to provide feedback! We were happy to hear that you enjoyed your stay with us here at Holiday Inn Express!
Response from Christy Heart of House Champion on Oct 17, 2022
Hi Alice, Thank you for taking the time to leave us a review. We are very happy to hear that your experience with us was an amazing one!
10/10 Excellent
Thomas
Sep 27, 2022
Thomas
Stayed 3 nights in Sep 2022
Response from Christy Heart of House Champion on Oct 17, 2022
Thank you very much for sharing your experience with us Thomas, it is very much appreciated by us. We were thrilled to hear you enjoyed your stay. See you again next time!
The room was super clean and comfortable. The breakfast was delicious and immaculate. Staff was super friendly. Gym and pool was great too.
Amy
Stayed 4 nights in Aug 2022
Response from Christy Heart of House Champion on Sep 21, 2022
Thank you so much for staying with us here at Holiday Inn Express in Claypool Hill Virginia! We’re proud to deliver great service to our guests. We hope you’ll visit us again soon. Thank you
6/10 Okay
Scott
Traveled with family
Jul 25, 2022
Room was damp and smelled musty, staff and breakfast was great.
Scott
Stayed 2 nights in Jul 2022
Response from Christy Heart of House Champion on Aug 4, 2022
Dear Scott,
Feedback like yours is very valuable to us. It helps us to continue to improve and provide the best possible service to our guest. We will work on correcting this issue thank you for taking time out of your day to complete this review and for choosing to stay with us here at Holiday Inn Express.
Response from Christy Heart of House Champion on Aug 4, 2022
Dear Lynn,
Thank you for taking time to complete a survey about your stay with us here at Holiday Inn Express. Your comments have been shared with the entire team. When we hear from happy guest like you, we spread the positivity around!! Hope to see you back soon!
Room and grounds were well maintained. The breakfast was great. Will stay again if in area. I give it a 10
James
Stayed 1 night in Jul 2022
Response from Christy Heart of House Champion on Aug 4, 2022
Thank you for your kind words, James. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Response from Christy Heart of House Champion on Aug 4, 2022
Dear Del, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
Kind Regards,
Excellent Breakfast. Very good staff in the Restaurant. One of the Receptionist at the desk was cut and dry.
The shower tub is dangerously slippery. No facial tissue in the room. The tissue in the bath room is very course and cannot be used for the face. No hand towel hangers. Had to place the towels next to wash basin or the floor.
No free movie Chanel’s in the TV. Need instructions to use the coffee maker. To get extra towels had to go down to the desk and sign a paper. No room service in the night.
Air conditioning was excellent. Beds are very good. Slept very well. Relaxing and springy chairs and adequate lighting and desk.
With improvements it will be a nice place to stay.
I enjoyed the fact that there was a pool and hot tub open from 7 A.M.-11:00 P.M.,but was rather dissappionted with breakfast,in that,it started at 6:30 A.M. but they did not have bacon ready till 7 or 7:30 each morning at the earliest,sometimes even later.