Indoor pool

Reviews of AmericInn by Wyndham New London

2.5 out of 5
AmericInn by Wyndham New London
1404 N. Shawano Street, New London, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 197 out of 331 reviews" "
Rating 8 - Good. 93 out of 331 reviews" "
Rating 6 - Okay. 25 out of 331 reviews" "
Rating 4 - Poor. 10 out of 331 reviews" "
Rating 2 - Terrible. 6 out of 331 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Frank

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there with a group of friends and from check in to check out the staff was friendly and accommodating. Gregory (front desk staff) went above and beyond for our group. He is an asset to their hotel staff. We had a great weekend there.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ronald

Stayed 1 night in Feb 2024

8/10 Good

heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Karen J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family in New London
I loved the suite with a fireplace. It was huge. The room was very clean, the fireplace worked and there were two working TVs.
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 15, 2024
I am excited to hear the wonderful review of the fireplace suite. I hope you will stop back in the future

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hunting Trip
Nice hotel! Breakfast was great. Thanks!
Stayed 1 night in Nov 2023

8/10 Good

KATHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Visit..Priced right
A little confusion at check in but it was all resolved with no issues. Given the confusion would have been nice to have been offered an upgrade to a hot tub room but it's okay it didn't happen.
Stayed 1 night in Dec 2023

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool and hot tub was nice. pool table was fun. breakfast was hearty and tasty.
Stayed 2 nights in Dec 2023

8/10 Good

CAROL

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Amenities, property conditions & facilities
There were no surprises when it came to the building itself(no crazy hallways or intricate means to locate places like the vending machines, pool or breakfast area). Excellent service. The only thing I would say is that there wasn’t a driveway off the Main Street where the hotel is. You have to go a short distance to drive past a few other businesses before the hotel parking lot is apparent from the side and rear of the building. Otherwise no issues were had.
Stayed 2 nights in Nov 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Frank

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough place to stay. Nothing fancy. Staff was nice, check in and out were easy. The continental breakfast was very good. Room was clean. Towels and sheets were a little rough, but they did their job.
Stayed 1 night in Nov 2023

10/10 Excellent

tayeboss84

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023
Response from General Manager on Nov 20, 2023
Glad you enjoyed your stay. We look forward to seeing you in the future.

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, breakfast fabulous; held me over for a lot of the day, nice staff, clean and comfortable room
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 20, 2023
I am glad you enjoyed the breakfast. It is nice to hear that you found the room clean and comfortable and that the staff was nice. Hope to see you in the future.

10/10 Excellent

Kari

Liked: Cleanliness, staff & service
Was a very nice property but could use a little TLC and updates. Overall great service and very pleasant staff. I would definitely stay here again.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 20, 2023
Thank you for letting us know about your stay and glad you enjoyed it. We look forward to seeing you in the future.

10/10 Excellent

Greg

Stayed 1 night in Oct 2023
Response from General Manager on Nov 20, 2023
Glad you enjoyed your stay. We look forward to seeing you in the future.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have not been there in years and was pleasantly suprised for how clean the room was as well as the dining area. Clerk was able to answer my questions and concerns about late check in. Everyone was very friendly.
Stayed 1 night in Sep 2023
Response from General Manager on Nov 20, 2023
I am so glad that you came back to our hotel after not being here for a few years. Great to hear you enjoyed the clean room and breakfast area. We look forward to seeing you in the future.

10/10 Excellent

sharon

Clean an well appointed.
Stayed 1 night in Sep 2023
Response from General Manager on Nov 20, 2023
Glad you enjoyed your stay. We look forward to seeing you in the future.

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from General Manager on Nov 20, 2023
What is something you feel we could have done better. Hope to hear from you soon.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Nov 20, 2023
Glad you enjoyed your stay. We look forward to seeing you in the future.

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
Pool was discusting, hot tub was broke, rooms were dirty, lack of staff at front desk
Stayed 1 night in Sep 2023

6/10 Okay

Stormie

Stayed 1 night in Aug 2023

8/10 Good

RICHARD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
need hand bars to get out of shower!!!!!!!
Stayed 1 night in Sep 2023

8/10 Good

Shennondoah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and always helpful. The hot tub temperature was set way to high the first night we couldn't put our feet in it even. Then after that once we told the front desk they closed it down. Other then that it was a great stay for my family and I.
Stayed 4 nights in Aug 2023

10/10 Excellent

Don

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, condition and friendlyy staff.
Stayed 1 night in Sep 2023

2/10 Terrible

Dianne

Traveled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 7, 2023
I am sorry you did not enjoy your stay. I did try to comprise with you since we did not put you in a pet friendly room, by leaving you in the room you were in. We do however have a pet policy that includes not leaving your dogs alone in the room which was a rule I was not willing to break.

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from General Manager on Sep 7, 2023
I am glad you enjoyed your stay with us. Hope you come back soon.

10/10 Excellent

Rusty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Aug 2023
Response from General Manager on Sep 7, 2023
Glad you enjoyed your stay with us.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 7, 2023
I am so glad you enjoyed your stay with us.

6/10 Okay

Michal

Liked: Cleanliness, amenities
Disliked: Staff & service
I initially booked a room for four nights. Later on I added a fifth night on the front end of the reservation. I checked in and the first night went fine. While I was out at my event. They entered my room and took all of my belongings and transferred them to another room. One item went missing. There was no need to transfer my belongings and enter my room in the middle of my reservation. They said it was Expedia's fault because the specific rooms they booked me in for the one night and the four nights they were different but they easily could have accommodated. Other than the room number, nothing changed. Unconscionable. On the plus side, the pool in hot tub we're working. Many hotels have not restarted their pools as a cost saving measure.
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 7, 2023
Michal, The room that you booked for your first night was a single queen bed room with a pull out couch. The rest of your reservation was for a double queen room. We only have 2 single queen bed rooms available and they were both booked for the rest of your stay. You were told at check in that you needed to check out and then check back in. You did not do that so I did try to call you to let you know that you needed to move out of your room. I had to leave a message and when you called back you said you would not be able to come back to the Hotel until 7 pm. I let you know that we were going to have to move you to your other room. In the future this could have been avoided by you checking out and checking back in like you were suppose to. The room classification was different so yes you did need to move to your correct room. Also watch when you book that you get the same type of room if you do 2 separate reservations. I am glad that you enjoyed the pool

6/10 Okay

Israel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel. The only thing I didn't like is the bed is a brick. Like sleeping on a cement slab. Otherwise the place is great. Very clean, nice friendly staff. Very quiet. I will stay here again.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 7, 2023
I am glad you thought the staff was friendly and that we were clean and quiet. I can wait until you come visit us again.

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive experience
The staff were great. Breakfast was good with a variety of foods available. The only negative was the beds were quite firm. Room was clean, people that worked there were nice. The environment was quiet for sleeping.
Stayed 3 nights in Jul 2023
Response from General Manager on Sep 7, 2023
I'm glad you liked the variety of food, your clean room and nice staff. I am sorry the bed was to firm for your liking but I am glad it was quiet here for sleeping. Hope to see you back soon.

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jul 2023

4/10 Poor

Jacob

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Waaaaaaaaaay too much dollar store cleaner in the room . The smell was hard to handle. Ease up on the powder in carpets . That’s not really a good cleaner . Other than the smell it was a decent stay
Stayed 2 nights in Jul 2023
Response from General Manager on Sep 7, 2023
Jacob, I would like you to know that we actually do not use powder in the carpets or dollar store cleaner. We actually use Ecolab products I am sorry you found the smell offensive. I am glad you enjoyed your stay otherwise.

4/10 Poor

Lane, Evanston

Stayed 1 night in Jul 2023
Response from General Manager on Sep 7, 2023
What is your reason for rating 2 out of 5?

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Marshan

Stayed 1 night in Jul 2023

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel - fit our needs for this trip

10/10 Excellent

Linda

Traveled with partner
Liked: Property conditions & facilities
It was average - a little run down.
Stayed 1 night in Jul 2023

8/10 Good

Randy

Stayed 2 nights in Jul 2023

10/10 Excellent

Maxwell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and clean!
Stayed 1 night in Jul 2023

10/10 Excellent

Louis C

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Nice staff and nice rooms.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Skip
Stayed 1 night in Jun 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel about 25 minutes from Waupaca. Clean and well cared for. Room was spotless. Beds were comfortable. Large indoor pool. Breakfast we decent....great coffee!
Stayed 1 night in Jun 2023

8/10 Good

Diane

Stayed 2 nights in Jun 2023