Lobby

Reviews of Country Inn & Suites by Radisson, Fond du Lac, WI

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 495 out of 868 reviews" "
Rating 8 - Good. 258 out of 868 reviews" "
Rating 6 - Okay. 65 out of 868 reviews" "
Rating 4 - Poor. 26 out of 868 reviews" "
Rating 2 - Terrible. 24 out of 868 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Taarna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from A.S. on Mar 19, 2024
Dear Taarna, Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,Manager

6/10 Okay

Steve

Traveled with partner
Disliked: Property conditions & facilities
The door to our room would not shut without a hard struggle with it. Staff seemed unconcerned.
Stayed 1 night in Mar 2024
Response from A.S. on Mar 16, 2024
Dear Steve,Thank you for taking the time to post your comments regarding your recent stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding maintenance issues in the room. I have shared your feedback with our maintenance & front desk staff to handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms. Pool. Free breakfast. What else could you ask for?
Stayed 1 night in Mar 2024
Response from A.S. on Mar 10, 2024
Dear Patrick,Thank you for taking the time to post your comments regarding your recent stay.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Manager

10/10 Excellent

Emily, Janesville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very nice and accommodating. Room coukd use some updates but overall clean.
Stayed 1 night in Mar 2024
Response from A.S. on Mar 10, 2024
Dear Emily,Thank you for taking the time to post your comments regarding your recent stay.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Manager

4/10 Poor

wendy

Business traveler
Disliked: Cleanliness, staff & service
I didn't like the fact that the wall was dirty above the window I walked in my room and it was freezing cold and I had to get somebody to come help me with the thermostat thing which the front of the heater air conditioner came off cuz it wasn't locked also the fact that the next day the housekeeper knocked and walked right in and when I complained about it they said you should have had to do not disturb sign up I didn't have a do not disturb sign at all. So then the next day somebody came and just walked right in housekeeping again not even a knock so I was checking out that day but I was trying to finish some work and I just packed my stuff up and left I don't know what happened to country inn & suites because I used to always stay at the ones in Germantown and Brookfield but this one I would never go back to. Must have got some new ownership. Not to mention the fact the towels are paper thin.
Stayed 2 nights in Mar 2024
Response from A.S. on Mar 8, 2024
Dear Wendy,On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding housekeeping services & room cleanliness issues. We will be using your feedback to make improvements, so that we provide exceptional experiences for our guests.Sincerely,Manager

10/10 Excellent

Shanna

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from A.S. on Mar 8, 2024
Dear Shanna,We would like to thank you for taking the time to post your ratings about your recent stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Manager

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheryl the cook is fantastic and Liz at the front desk. However other front desk staff don’t even greet you and can be nasty. Otherwise nice place to stay.
Stayed 3 nights in Feb 2024
Response from A.S. on Feb 29, 2024
Dear Teresa,We would like to thank you for taking the time to post your comments about your stay. I apologize regarding the guest services that were not up to the mark from other front desk staff who did not greet you while on duty.Kind regards,Manager

10/10 Excellent

Therese, plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great Hotel was clean. Looked recently renovated. Room was nice with lots of amenities. Will be back
Stayed 3 nights in Feb 2024
Response from A.S. on Feb 25, 2024
Dear Therese,We would like to thank you for taking the time to post your comments about your stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Manager

8/10 Good

Tarena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay.
Stayed 1 night in Feb 2024
Response from A.S. on Feb 23, 2024
Dear Tarena,We would like to thank you for taking the time to post your comments about your stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Manager

10/10 Excellent

Elena

Stayed 4 nights in Feb 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from A.S. on Feb 10, 2024
Dear Jackie,Thank you for taking the time for posting your comments regarding your recent stay.We sincerely appreciate and value your feedback as a It is always a pleasure to receive positive feedback. Please visit us again soon!Sincerely,Manager

8/10 Good

Lavone

Liked: Cleanliness, staff & service, property conditions & facilities
It was fun
Stayed 1 night in Feb 2024
Response from A.S. on Feb 5, 2024
Hi! Lavone,Thanks for posting your ratings & staying with us. We appreciate your feedback!Manager

8/10 Good

Cheryl, Hartford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from A.S. on Feb 5, 2024
Hi! Cheryl,Thanks for posting your ratings & staying with us. We appreciate your feedback!Manager

6/10 Okay

Stevanie

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The hot tub was very dirty. The pool area was loud with people partying in there with a boom box blasting and doing shots from a glass bottle sitting right along side the pool. People ordered in pizzas when the sign clearly states no food or beverage. I stayed over night at your hotel to have my children swim and have fun. The man playing the boom box was playing explicit music. My son also tried climbing the ladder to come up out of the pool, and the ladder came unattached from the cement! Then the lights also didn’t come on in the pool area when it got dark. Had to ask front desk. I was not happy with our experience.
Stayed 1 night in Feb 2024
Response from A.S. on Feb 5, 2024
Dear Stevanie,Thank you for taking the time to post comments regarding your stay.On behalf of our entire team, I would like to apologize for failing to exceed your expectation during your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Manager

8/10 Good

Jennifer

Traveled with family
Very dated, the pictures make it look better than it is. Definitely could use an upgrade. I thought it would be better for 140 a night. :/ Morning front desk staff was kind of rude. Night staff was polite. I wouldn’t choose this hotel again
Stayed 1 night in Jan 2024
Response from A.S. on Jan 22, 2024
Dear Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our hotel is up to date on specs per brand standards. We apologize that the front desk staff in the morning was not polite.We hope for an opportunity to properly host you in the future.Sincerely,Manager

8/10 Good

Traci

Stayed 2 nights in Jan 2024
Response from A.S. on Feb 5, 2024
Dear Traci,We would like to thank you for taking the time to complete our online survey regarding your recent stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Manager

10/10 Excellent

Jean

Business traveler
Stayed 1 night in Jan 2024
Response from A.S. on Jan 9, 2024
Dear Jean,Thank you for taking the time to post your ratings regarding your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Manager

2/10 Terrible

Nickole

Traveled with family and small children
Disliked: Cleanliness, staff & service
The pool and hot tub were disgusting, hot tub was green from algae and a black ring around both. Breakfast was supposed to be served until 10am but the lady shut the doors at 9am and refused to let my children eat at 9:32am when confronted, staff got angry and said she was told to stop serving at 9:30am but the signage stated 10am on a holiday.
Stayed 1 night in Dec 2023
Response from A.S. on Feb 5, 2024
Dear Nickole,Thank you for taking the time to post comments regarding your stay.On behalf of our entire team, I would like to apologize for failing to exceed your expectation during your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Manager

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Sewer smell is strong!, Strongest in the morning. Train horn at all time of the night, Cleaning service only came once, the manager said they were supposed to come everyday while we were there since covid is over. The room itself was a good size but needs a complete DEEP clean, carpets, couch it filthy gross and some paint wouldn't hurt. The body towels were tiny, tattered and so thin the hand towels dried better.
Stayed 3 nights in Dec 2023
Response from A.S. on Dec 30, 2023
Dear Sarah,We apologize for the concerns you shared about your experience at this hotel. The hotel does not have any sewer smell. I have addressed the issues with our housekeeping team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.Sincerely, Manager

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found our Fon du Lac Motel of Choice SW of Town
Very friendly staff. Large room, comfortable bed. Good, hot breakfast.
Stayed 1 night in Dec 2023
Response from A.S. on Dec 30, 2023
Dear Henry,Thank you for sharing your recent experience at our hotel. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding your recent stay.We hope to continue to provide great experiences for you in the future as well.Sincerely,Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Country Inn and Suites all feel cozy and quiet, this one does too!
Stayed 1 night in Dec 2023
Response from A.S. on Dec 26, 2023
Thanks for staying with us Jeffrey.We appreciate your feedback!

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stay away
The first room I stayed in had pee stains on the comforter they switched me and the room is all right. But if you want to get sleep don’t count on it cause you have the highway and the train. Try canceling it and it was horrible experience
Stayed 2 nights in Dec 2023
Response from A.S. on Dec 24, 2023
Dear Guest, On behalf of our entire staff at our hotel, we apologize about your experience during your stay at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Manager

6/10 Okay

Richard, Ottawa

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our bathroom wasnt working and wasnt fixed when asked to fix it.
Stayed 4 nights in Dec 2023
Response from A.S. on Dec 22, 2023
Dear Richard, On behalf of our entire staff at our hotel, we apologize about your experience during your stay at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Manager

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from .A.S. on Dec 17, 2023
Thanks for staying with us Brianna. We appreciate your feedback!

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from A.S. on Dec 6, 2023
Thanks for posting your ratings Tara. We appreciate your feedback!

4/10 Poor

Rachel

Stayed 2 nights in Jun 2023
Response from A.S. on Dec 17, 2023
Dear Rachel,We apologize for the experience you had about your recent stay. We hope that upon your next visit we can exceed your expectations.Sincerely, Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms always well taken care of. Breakfast slightly better than the average continental, some hot foods. Friendly staff
Stayed 5 nights in Nov 2023
Response from A.S. on Nov 25, 2023
Dear Elizabeth, Thanks for staying with us.We appreciate the feedback.Sincerely, Manager

6/10 Okay

Debbrina

Liked: Cleanliness, staff & service
Clean but my door made loud noises while opening it every time and my bathroom sink drained very slowly
Stayed 2 nights in Nov 2023
Response from A.S. on Nov 25, 2023
Dear Debbrina, On behalf of our entire staff at our hotel, we apologize about your experience during your stay at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was a little out of the way for me but the room and hotel were excellent
Stayed 1 night in Nov 2023
Response from A.S. on Nov 23, 2023
Dear Guest,.Thanks for staying with us. We appreciate your feedback!Manager

8/10 Good

Paul K.

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel but needs some work
Beds are very comfortable. Staff was super friendly and willing to help. The sink in our bathroom was stopped up which they fixed the 2nd day we were there. The toilet ran off and on the whole time we were there. Never got fixed. The jets in the hot tub did not work the first day we were there. There was no towels by the pool the last night we were there. The breakfast was good and the lady who ran the breakfast room was super nice.
Stayed 3 nights in Nov 2023
Response from A.S. on Nov 20, 2023
Dear Paul,We apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our maintenance & housekeeping team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely, Manager

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from A.S. on Nov 12, 2023
Thanks for staying with us Gloria. We appreciate your feedback & ratings regarding your stay!

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed overnight and it worked out just fine.
Stayed 1 night in Nov 2023
Response from A.S. on Nov 12, 2023
Thanks for staying with us Kimberly. We appreciate your feedback regarding your stay!

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, the staff was very friendly and helpful. Our room was clean and comfortable. The continental breakfast was good and the dining area was very nice. There is a walking trail about a minute's drive from the hotel which was nice.
Stayed 2 nights in Oct 2023
Response from A.S. on Nov 3, 2023
Dear Eileen, Thank you for posting your comments regarding your stay. We appreciate the feedback and hope that upon your next visit we can exceed your expectations. Sincerely, Manager

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Oct 2023
Response from A.S. on Oct 31, 2023
Dear Guest, We sincerely appreciate your feedback and are happy to hear you liked the room your stayed in during your recent visit.Sincerely, Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The workers, especially Mindy, were amazing. Everyone was very helpful during our stay and assisted us with any questions/issues we had.
Stayed 1 night in Oct 2023
Response from A.S. on Oct 31, 2023
Dear Guest, We sincerely appreciate your feedback and are happy to hear you had a great experience with us, regarding your recent stay.Sincerely, Manager

8/10 Good

jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from A.S. on Oct 22, 2023
Dear Jerome, We want to thank you for posting your ratings apologize about your experience during your stay at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Manager

10/10 Excellent

Stacie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from A.S. on Oct 16, 2023
Dear Stacie,Thanks for staying with us. We appreciate your feedback!Manager

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building is a lttle hard to find. Is located next to the 41 highway but the facility is clean and quiet. Staff is very helpful and friendly. The beds are super comfy.
Stayed 1 night in Oct 2023
Response from A.S. on Oct 16, 2023
Dear Brandon,Thanks for staying with us. We appreciate your feedback!Manager

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from A.S. on Oct 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ian

Stayed 1 night in Oct 2023
Response from A.S. on Nov 3, 2023
Dear Ian, Thank you for posting your ratings for your stay.We appreciate the feedback and hope that upon your next visit we can exceed your expectations. Sincerely, Manager

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Breakfast is Most Awesome.
My fiancé and I stayed her for 5 days during September of 2023. Overall our stay was excellent. We arrived on a Monday and checked out early Saturday morning. On our first morning we realized that our shower drain was clogged up. We immediately notified that front desk who assured us it would be fixed when we returned later that afternoon. To our surprise it was indeed fixed. The bed was super comfortable. Our comforter did have some type of stain on it, but it was faint and didn't have any effect on our comfort. The worst part of the stay was the noise. We had a room facing the parking lot. I would recommend a room on the other side of the building. The hotel is located near a very busy truck stop so there is noise all day and all night long. That isn't anything the hotel can control though. Our floor didn't have an ice machine but we could easily go down to the first floor to get ice. Our favorite part of the stay was the breakfast. The breakfast is top notch. I especially liked the waffle maker. Each day there was a different type of eggs, potatoe/bread item, and meat. There were plenty of pastries to choose from as well as fruit, yogurt and an oatmeal station. The coffee was always fresh. We plan to stay here the next time we visit.
Stayed 5 nights in Sep 2023
Response from A.S. on Oct 8, 2023
Dear Patricia,Thank you for sharing your recent experience at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below. Sincerely,Manager

8/10 Good

Kimberly

Stayed 1 night in Sep 2023
Response from A.S. on Oct 22, 2023
Dear Kimberly, We want to thank you for posting your ratings regarding your stay at this hotel. We appreciate the feedback and hope to exceed your expectations in future. Sincerely, Manager

8/10 Good

wayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory place to stay
The staff is wonderful. The hotel needs an upgrade. The scent in the hallways and elevator needs to be changed. Breakfast had a good selection. All in all, a worthwhile hotel. The part I liked best was the price. Other hotels from Oshkosh to Green Bay seem to feel it appropriate to overcharge guests because of the football game in Green Bay. They did not. I appreciate it.
Stayed 1 night in Sep 2023
Response from A.S. on Sep 30, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Stacy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from A.S. on Oct 31, 2023
Dear Stacy, On behalf of our entire staff at our hotel, we apologize about your experience during your stay at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Sep 2023
Response from A.S. on Sep 27, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

gordon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for our purpose.
Stayed 2 nights in Sep 2023
Response from A.S. on Sep 18, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Stayed 5 nights in Sep 2023
Response from A.S. on Oct 8, 2023
Dear Richard,Thank you for posting your ratings regarding your stay. We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below. Sincerely,Manager

6/10 Okay

Tom

Stayed 1 night in Sep 2023
Response from A.S. on Oct 31, 2023
Dear Tom, On behalf of our entire staff at our hotel, we apologize about your experience during your stay at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Manager

6/10 Okay

Mary

Liked: Staff & service
First floor window was unlocked. Older/worn/rusted bathroom fixtures. Would not return.
Stayed 1 night in Sep 2023
Response from A.S. on Sep 13, 2023
Hi! Mary,I want to apologize for the experience you had during your stay. Our bathrooms fixtures are all clean & per the hotel brand standard. Sincerely,Manager

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great hotel! The staff was very nice. Reasonably priced. Would definitely stay there again.
Stayed 2 nights in Sep 2023
Response from A.S. on Sep 11, 2023
Thanks for staying with us. We really appreciate your feedback!