Ratings based on 374 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom M

Weekend away

Posted Jan 18, 2015
Rio del Mar is a great little enclave outside Santa Cruz. Quiet and quaint. The hotel is dated but clean and quiet. Pool area is nice and hotel staff excellent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fresno, CA

Family Fun

Posted Jan 14, 2015
Walked to the beach, the room slept our 4 kids, and we played in the heated pool and spa. It was awesome!
Comment from Hotel Management
Jan 14, 2015 by Manager, Hotel Management
Thanks for staying with us! We're very happy you enjoyed the amenities that make Rio Sands so special. Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 31, 2014
Great price and walking distance to the beach. Nice pool and hottub.
Comment from Hotel Management
Jan 1, 2015 by Manager, Hotel Management
Thank you Verified Traveler, we are blessed to have such a great location, "100 feet from the beach." Our pool and hot tub are both heated and open year-round. We hope you come again soon in 2015. - We'll see you at the beach!
Comment from Hotel Management
Jan 1, 2015 by Manager, Hotel Management
Thanks for your post! Yes, we are blessed to have the location we do - just 100 feet from the beach!
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to the beach

Posted Nov 29, 2014
Nothing fancy, but clean, nice room, free breakfast and close to the beach. Great family hotel - not on the beach but close enough.
Comment from Hotel Management
Dec 13, 2014 by Manager, Hotel Management
Thank you for posting your review! Yes, we are lucky in that we can offer some simple but amazing pleasures, like the quiet beach town neighborhood and the excellent location and distance to the beach. Happy holidays and hope to see you soon!
Comment from Hotel Management
Dec 13, 2014 by Manager, Hotel Management
Thank you for the post! Yes, we are lucky to be able to keep it simple with our great location and staff. Happy holidays
Comment from Hotel Management
Dec 13, 2014 by Manager, Hotel Management
Thank you for posting your review. Yes, are able to keep it simple with a lucky combination of a great location and great people on our staff who love what they do. Happy holidays, we'll see you soon!
Comment from Hotel Management
Dec 13, 2014 by Manager, Hotel Management
Thanks for the great post about our location and hotel. Have a great holiday!
Comment from Hotel Management
Dec 13, 2014 by Manager, Hotel Management
We do have some simple pleasures to take advantage of at the Rio Sands. Happy holidays and hope to see you again soon in 2015.
Comment from Hotel Management
Dec 14, 2014 by Manager, Hotel Management
Thank you for posting "Verified Traveler". We are lucky to have the Beach-side location we have tucked away from the busier areas of Santa Cruz. Many families make annual returns to the Rio Sands as a tradition, we hope it becomes a tradition in your family too. Happy Holidays. We'll see you at the beach!
1 out of 5
by A verified traveler

Posted Nov 18, 2014
Pros: The room was old but clean and the bed was very comfortable. Our room needed renovation. The carpets looked like they were from the 1980's
Cons: The power scrubber was a real nuisance. They need to replace their shampoo/conditioner/soap dispenser. Get the phones to work. Work with their staff
Location: You can walk to the beach.
Renovation was going on and it was extremely noisy. There was a party Friday night below our window that went on well into the night. And with some sort of power scrubber in the pool area going all day long we could not enjoy the balcony. I never could get the phone system to work and we had to walk down to the front desk to ask for a wake up call. They have a dispenser for soap, shampoo and conditioner that barely worked. It would squirt out a very small amount of liquid and you really had to work hard to get anything out. When we registered the girl was rude.
Comment from Hotel Management
Nov 22, 2014 by Manager, Hotel Management
Thank you for taking the time to write your post. Looking at the date of your reservation it looks like you came in during our "Pool Closure Promo" rates, which were extremely reasonable because of the inconvenience of the necessary enhancements going on at the hotel. We did quite a bit of advertising about the rates and the construction during the dates you reserved, and our people in Guest Services have been diligently advising all guests while making reservations and at check-in. The work is complete now, so we hope you come stay with us again soon.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Oct 26, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento, CA

Nice hotel, close to the beach

Posted Oct 20, 2014
Pros: Friendliness of staff, comfortable bed, great location
Cons: The rooms are a little outdated and there was rust on some of the bathroom fixtures. Bathroom needs a fan!
Location: Great location to the beach and the Rio Cafe down the street was amazing. Great food, drinks and good view of the ocean.
The hotel could use a little updating to their rooms, but overall, it was a great stay. The bed was comfortable and the room was clean. The hotel staff was very accommodating and were very friendly. I was only able to stay for a night, but I would gladly come back for an extended stay! Loved the location to the beach and the Rio Cafe was just a short walk away. Loved it!
Comment from Hotel Management
Nov 14, 2014 by Manager, Hotel Management
Thanks so much for taking the time to write such a thoughtful post about hour hotel! Rio Sands is always renovating something around the hotel - right now we are focusing on the pool area. Next time, be sure to ask for a room that has recently remodeled. There are many to choose from. Our Guest Services staff will know where to put you. We'll see you at the beach! Roy De La Cruz Marketing Administrator
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Nice place great location

Posted Oct 6, 2014 on Hotels.com
The staff was great. The free breakfast was nice. Can't beat the location. Nice place for a weekend stay in great location. Room was basically clean and priced right.
Comment from Hotel Management
Nov 14, 2014 by Manager, Hotel Management
Thanks so much for taking the time to respond with such a great post about our hotel. Hopefully you'll have a chance to come stay with us again soon. We'll see you at the beach! Roy De La Cruz Marketing Administrator
4 out of 5
Recommended
by Mikko Heikkinen

Hyvä sijainti

Posted Oct 5, 2014 on Hotels.com
Siisti hotelli ja tilava aamiaishuone.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom northbay

no tv in bedroom,

Posted Sep 29, 2014
Pros: Good neighborhood, next to the beach. Nice well maintained facility.
Cons: TV for the bedroom.
Location: We were at a soccer tournament, the school and polo fields were with 2 miles away.
my wife likes to watch tv at night and they have the tv in the living room. It can't be viewed from the bedroom. Not that big a deal but for her it is. They also wanted us to check out by 11. We like to do late check outs. We checked out on Sunday. I wouldn't think that on a Sunday asking for a later check out would be a big deal. It was for them so we left at 11:30. I would have paid extra to check out by 1 if it was available. Overall though, it is a well maintained facility, right next to the beach. Nice neighborhood.