Superior Twin Room, 2 Twin Beds, Pool View | Down comforters, pillowtop beds, free minibar items, in-room safe

Reviews of Mövenpick Resort & Spa Tala Bay Aqaba

5 out of 5
Mövenpick Resort & Spa Tala Bay Aqaba
South Beach Road Tala Bay Area, Po Box 2425, Aqaba

Reviews

8.6

Excellent

Rating 10 - Excellent. 286 out of 532 reviews" "
Rating 8 - Good. 162 out of 532 reviews" "
Rating 6 - Okay. 54 out of 532 reviews" "
Rating 4 - Poor. 9 out of 532 reviews" "
Rating 2 - Terrible. 21 out of 532 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Hamza

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst services ever I see
Stayed 2 nights in Apr 2024
Response from Sami Ounalli on Apr 15, 2024
Dear Hamza, Guests feedback is very important to us. We hoped you had enough time to share more details and specified the areas of slow and bad services you have faced, in order for us to take the appropriate measures on solving it and preventing it from happening again in the future. Although, we assure you that we are usually known for the best quality of services and prioritizing our valued guests' satisfaction. We appreciate your sharing your concerns, and it is our hope that you would give us the opportunity to better serve you in your next visit.Best Regards,Sami Ounalli General Manager

2/10 Terrible

IMAD

Stayed 2 nights in Dec 2023
Response from Sami Ounalli on Jan 9, 2024
Dear Imad, Thank you for visiting our property recently. We were worried to see your low rating and wish we have received your constructive feedback in details; in order for us to address the shortcomings that have happened from our side, and work on solving it immediately. We hope that you may give us another chance of welcoming you at the hotel, in order to serve you better. Kind Regards, Sami Ounalli General Manager

8/10 Good

Tal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sami Ounalli on Oct 1, 2023
Dear Valued Guest, It is very much appreciated of you giving us a high score. Thank you for staying at the hotel, and for taking the time to rate us. We are hopeful to learn that your overall stay experience with us was positive.We look forward to your return.Best Regards,Sami OunalliGeneral Manager

8/10 Good

yahya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sami Ounalli on Oct 1, 2023
Dear Yahya, Thank you for visiting our resort recently, and for the high rating you have given us. I hope that your overall experience was positive, and that our services were up to your expectations.We look forward welcoming you again soon at the resort.Kind Regards,Sami Ounalli General Manager

10/10 Excellent

Haytham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice of pools especially the adult kids free pool. Friendly and attentive staff all over the property.
Stayed 2 nights in Sep 2023
Response from Sami Ounalli on Sep 13, 2023
Dear Haytham, Thank you for taking the time in sharing your kind feedback, rating us with a perfect score, and for recognizing our team members who were up to your expectations during you stay at the Movenpick Resort And Spa Tala Bay Aqaba. It was such a pleasure for us welcoming you here. We hope to welcome you back again soon. Sincerely, Sami Ounalli General Manager

10/10 Excellent

Maribella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty and private beach. Staff really nice and helpful. Free shuttle to town. Very nice landscaping. Separate pool for adults. Sinai Dive Shop on premises.
Stayed 2 nights in Aug 2023
Response from Sami Ounalli on Aug 21, 2023
Dear Maribella, We truly appreciate your nice review and full score of staying at the Movenpick Resort And Spa Tala Bay Aqaba. It was our great pleasure welcoming you here, and we are glad that you enjoyed our facilities and services. It will be a pleasure for the team and I, welcoming you back again. Hopefully soon! Best Regards, Sami Ounalli General Manager

2/10 Terrible

Samah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Sami Ounalli on Aug 12, 2023
Dear Samah, We were happy to see your full score, and we are hopeful that you have had the opportunity to enjoy all of our facilities, activities and services. Thank you for staying at the Movenpick Resort And Spa Tala Bay Aqaba. We look forward to your return. Sincerely, Sami Ounalli General Manager

10/10 Excellent

Kate

Stayed 3 nights in Jul 2023
Response from Sami Ounalli on Aug 21, 2023
Dear Kate, Thank you for staying at the Movenpick Resort And Spa Tala Bay Aqaba. We were happy to see your full score, and we are hopeful that you have had the opportunity to enjoy all of our facilities, activities and services. We look forward to your return. Sincerely, Sami Ounalli General Manager

10/10 Excellent

AHMAD M, Los Gatos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stay at this place everytime I go to Aqaba
Stayed 1 night in Jul 2023
Response from Sami Ounalli on Jul 16, 2023
Dear Ahmad, We truly appreciate your nice review and full score of staying at the Movenpick Resort And Spa Tala Bay Aqaba. It was our great pleasure welcoming you back again here, and we are glad that you enjoyed your recent stay. It will be a pleasure for the team and I, welcoming you back again. Hopefully soon!Best Regards,Sami Ounalli General Manager

10/10 Excellent

Maayan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and services
Stayed 1 night in Jul 2023
Response from Sami Ounalli on Jul 16, 2023
Dear Maayan, Thank you for sharing your kind comments about Movenpick Resort And Spa Tala Bay Aqaba. It is very much appreciated. We are glad that you enjoyed our place, and our services were up to your expectations. Thank you for rating us perfectly. It will give us the real joy welcoming you back again soon at the resort.Sincerely,Sami Ounalli General Manager

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Probably our favorite resort ANYWHERE. Just a fantastic place...location, rooms, amenities, food, staff...just incredible. I truly can't recommend it enough.
Stayed 2 nights in Jul 2023
Response from Sami Ounalli on Jul 11, 2023
Dear William, Thank you for sharing your kind feedback about the Movenpick Resort And Spa Tala Bay Aqaba, and for your recommendation. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. We will be happy welcoming you back again soon at the resort.Sincerely,Sami Ounalli General Manager

10/10 Excellent

atallah

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall is great
The overall all experience was great, just needs little maintenance updates such as AC units due to the heat in the summer, not saying it was not working but needs a little more power. Will go again and again no issues.
Stayed 2 nights in Jul 2023
Response from Sami Ounalli on Jul 11, 2023
Dear Atallah, Thank you for your nice review and full score of staying at the Movenpick Resort And Spa Tala Bay Aqaba. It was our real joy welcoming you in our resort, and we are so happy that we did not fail to provide you with an overall good stay experience. It will be a pleasure for the team and I, welcoming you back again. Hopefully soon! Best Regards,Sami Ounalli General Manager

2/10 Terrible

Mo

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience ever , we arrived at 2 am after a long trip , the main lobby full of flies , hot like crazy , but that's not the issue, the issue we had is that their credit card machine is down and no one can fix if,, The make us stay in the lobby for about 2 hours waiting not allow us to go to our room than charge us at any time,, we are not going anywhere specially when we travel that long,, I even ask them to allow my wife to go to the room and I stay… the answer no , and the manager not even take a moment to talk to us he staying behind his disk in the back,, so we end up leaving and reserving anther hotel nearby and losing the following day since we slept most of the day to recover ,,we left around 4:45 ,, my conclusion, very bad inexperience staff, dirty place , take my word and doesn’t ever thank to go there,,, specially when you paying that much to have a good time ,,,
Stayed 2 nights in Jul 2023
Response from Sami Ounalli on Jul 9, 2023
Dear Valued Guest,Thank you for sharing your feedback of your experience with us. We assure you that your situation must have been an uncommon instance as we are usually known for our exceptional attention to the details and for caring deeply to our guests. We however will take the appropriate measures to address the mentioned issues with the team and work on improving.We hope that you will give us another opportunity to welcome you back again and better serve you in your next stay.Best Regards,Sami OunalliGeneral Manager

8/10 Good

Atheer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelkent hotel but they dont give enough food service in diner though people pay forv5 star hotel in diner no beverages Dont let you bring food from outside
Stayed 3 nights in Jun 2023
Response from Sami Ounalli on Jul 3, 2023
Dear Atheer, Thank you for staying with us, rating us positively, and for sharing your kind review about us. It was a real pleasure welcoming you at the hotel. We wish to learn that your overall stay experience was positive. It is our hope to see you again soon at the resort. Best Regards, Sami Ounalli General Manager

10/10 Excellent

Lakil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sami Ounalli on Jul 3, 2023
Dear Lakil, It is rewarding seeing your full score. Thank you for staying at the Movenpick Resort And Spa Tala Bay Aqaba. We are hopeful to learn from your full score that your stay experience have been fully satisfied. It will be our true pleasure welcoming you back again at the hotel. Best Regards, Sami Ounalli General Manager

10/10 Excellent

dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Sami Ounalli on Jul 3, 2023
Dear Dana, I am happy to see your full score. Hopefully it was a reflection of your stay experience with us. Thank you for staying at the Movenpick Resort And Spa Tala Bay Aqaba, and for posting your full score. We had the pleasure to welcome you and wish to get the opportunity of welcoming you back again soon. Kind regards, Sami Ounalli General Manager

10/10 Excellent

Haytham

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Jun 2023
Response from Sami Ounalli on Jun 5, 2023
Dear Haitham, I am glad you had a great stay with us. Thank you for your full rating. We hope to learn that you liked our property, including the services, the facilities and activities.We will be happy to welcome you back and hopefully your next visit to Movenpick Resort And Spa Tala Bay Aqaba, will be anytime soon. Best Regards, Sami Ounalli General Manager

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is probably one of the prettiest hotels I have ever stayed in. In addition, the staff was amazing.
Stayed 1 night in May 2023
Response from Sami Ounalli on May 14, 2023
Dear Ellen, Thank you for your nice review and full score of staying at the Movenpick Resort And Spa Tala Bay Aqaba. It was our real joy seeing you in our resort, and we are truly happy that we did not fail to provide you with a pleasant time during your stay. It will be a pleasure for the team and I, welcoming you back again. Hopefully soon!Sincerely,Sami Ounalli General Manager

10/10 Excellent

VICTORIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with great pools and views and beachfront location. Staff and food also great.
Stayed 7 nights in Apr 2023
Response from Sami Ounalli on Apr 13, 2023
Dear Victoria, Thank you for sharing your kind comments about Movenpick Resort And Spa Tala Bay Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will give us the real joy welcoming you back again soon at the resort.Sincerely,Sami Ounalli General Manager

10/10 Excellent

Nof

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Sami Ounalli on Apr 12, 2023
Dear Nof, Thank you for staying at the Movenpick Resort And Spa Tala Bay Aqaba. It is rewarding seeing your full score, learning that we were able to make you feel welcomed and comfortable. It will be our great pleasure welcoming you back again soon.Sincerely,Sami Ounalli General Manager

10/10 Excellent

Dorte Bille

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful top-end beach beach resort
We had a fun time at Movenpick Tala Bay. Unlike many other top end chain hotels, this one is genuinely welcoming and all staff are so friendly. Facilities are superb. We loved the many beautiful pool areas, the 3 warm jaccuzzis and particularly the giant water slide. ‘Chocolate hour’ is actually not chocolate, not on for an hour - but the free patissery is delicious, anyway. Breakfast buffet is huge and with an impressive range of savoury local dishes, including many vegetarian ones, as well as fruits and international brunch items. Happy hour in the lobby bar is on for 2 hours, and features basic beer, wine, shots of alcohol and non-alcoholic drinks, though sadly none og the delicious cocktails. Pool bar’s lemon mint drink is the best non-alcoholic cocktail I have ever had! Rooms and bathrooms are huge, and a thoughtful feature for the balcony is a hanging rack for swim wear - such a simple thing, that is so often missing. Diving and snorkelling is good, if a bit pricey. Everywhere is fantastically clean.
Stayed 2 nights in Mar 2023
Response from Sami Ounalli on Mar 27, 2023
Dear Dorte, We are very much happy to receive your full rating of staying at the Movenpick Resort And Spa Tala Bay Aqaba. It pleased us that everything about your stay had been a reflection of your perfect rating. Thank you for sharing your feedback. The team and I will be looking forward to your next visit. Kind Regards, Sami Ounalli General Manager

10/10 Excellent

Muli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect ! The staff was grate welcoming very good place for kids
Stayed 2 nights in Mar 2023
Response from Sami Ounalli on Mar 11, 2023
Dear Muli,It was such our great pleasure welcoming you recently at the Movenpick Resort And Spa Tala Bay Aqaba. Thank you for your visit, and we do appreciate your positive feedback that shows your high level of satisfaction, which is what we aim for. Thank you for rating us perfectly. We will be more than happy to welcome you back again in the near future. Sincerely,Sami Ounalli General Manager

10/10 Excellent

Richard

Stayed 1 night in Mar 2023
Response from Sami Ounalli on Mar 27, 2023
Dear Richard, Thank you for staying at the Movenpick Resort And Spa Tala Bay Aqaba. It is rewarding seeing your full score, learning that our team members were supportive enough during your stay, and that we were able to make you feel welcomed and comfortable. It will be our great pleasure welcoming you back again soon.Kind Regards,Sami Ounalli General Manager

2/10 Terrible

Maher

Stayed 1 night in Mar 2023
Response from Sami Ounalli on Mar 27, 2023
Dear Maher, We are sorry to learn from your average rating that we have missed being up to your expectations. Although, we would have appreciated your constructive feedback for us to address the issues. It is our hope that you will give us the opportunity to better serve you in the future.Best Regards,Sami Ounalli General Manager

10/10 Excellent

Leda

Stayed 2 nights in Feb 2023
Response from Sami Ounalli on Mar 5, 2023
Dear Leda, I am glad to learn from your full score that you enjoyed your stay and liked the hotel. Thank you for visiting us and for giving us a perfect rating. We will be happy to welcome you back hopefully soon at Movenpick Resort And Spa Tala Bay Aqaba. Best Regards, Sami Ounalli General Manager

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full service resort with friendly, accommodating staff. A dive shop on site completed the features.
Stayed 3 nights in Feb 2023
Response from Sami Ounalli on Mar 2, 2023
Dear Donna, It was such our great pleasure welcoming you recently at the Movenpick Resort And Spa Tala Bay Aqaba. Thank you for your visit, and we do appreciate your positive feedback that shows your high level of satisfaction, which is what we aim for. Thank you for rating us perfectly. We will be more than happy to welcome you back again in the near future. Sincerely, Sami Ounalli General Manager

10/10 Excellent

Majd, Jerusalem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i
Response from Sami Ounalli on Jan 8, 2023
Dear Majd,It is rewarding seeing your full score. Thank you for staying at the Movenpick Resort And Spa Tala Bay Aqaba. We are hopeful to learn from your full score that your stay experience have been fully satisfied. It will be our true pleasure welcoming you back again at the hotel.Best Regards,Sami Ounalli General Manager

10/10 Excellent

Mohammed

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Great hotel, with large facilities, a good breakfast, many pools, and a private beach. Free shuttle to Aqaba. The only problem is that the only pool that was heated is too deep for small kids.
Stayed 2 nights in Nov 2022
Response from Sami Ounalli on Jan 8, 2023
Dear Alexander,We are very happy to receive your positive score and compliments for the hotel. Hopefully, your overall stay experience had been a reflection of your positive rating. The team and I are looking forward to your next stay at the property. Kind Regards, Sami Ounalli General Manager

10/10 Excellent

Ayat

Stayed 1 night in Nov 2022

10/10 Excellent

Moe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Sami Ounalli on Jan 8, 2023
Dear Moe,We would like to thank you for rating us perfectly, hoping that your stay experience was as perfect as the rating you gave us, and our services were up to your expectations. Thank you again for the full rating. We wish to welcome you back more often in the near future. Sincerely, Sami Ounalli General Manager

6/10 Okay

LEONILDE

Traveled with family and small children
The property is beautiful but the customer service is very poor. The food is below average. Tried the international buffet which is overpriced the quality of food extremely limited.
Stayed 2 nights in Oct 2022
Response from Sami Ounalli on Oct 20, 2022
Dear Leonilde, It was such a pleasure for us welcoming you at the hotel recently. Thank you for choosing to stay with us, and for sharing your stay experience. We have taken a note of your comments about the service and the food, and we will take the appropriate measures to solve it and prevent future occurrence. It will be our great pleasure welcoming you back again at the hotel, and serve you better. Best Regards, Sami Ounalli General Manager

8/10 Good

Omri

Stayed 7 nights in Oct 2022

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great alternative for Eilat
Great hotel and value A lot of pools to choose from. Close to the Marina
Stayed 3 nights in Oct 2022
Response from Sami Ounalli on Oct 20, 2022
Dear Valued Guest, Thank you for staying at the hotel recently, and for sharing your kind feedback. We are glad you liked the hotel and the pools. Hopefully, everything else was also up to your expectations. We look forward to your return. Sincerely, Sami Ounalli General Manager

8/10 Good

Ravit

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful hotel. Staff not welcoming enough. Can’t bring in food or drinks. Drinks in hotel are very expensive.
Stayed 3 nights in Oct 2022
Response from Sami Ounalli on Oct 20, 2022
Dear Ravit, We want to thank you for staying with us recently, and for sharing your stay experience. We make every effort to maintain a high level of guests' satisfaction, and we prioritize our guests health and safety. Therefore, we have put rules and regulations in place for entering the food from outside the hotel, and we are sorry if our team members did not clarify the reasons for you about that. Thank you for understanding. We hope that your next visit will be much more pleasant than the previous one in order to deserve your full score. Best Regards, Sami Ounalli General Manager

8/10 Good

Lina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good, the breakfast is not great though
Stayed 1 night in Sep 2022
Response from Sami Ounalli on Oct 20, 2022
Dear Lina, It was such a great pleasure for us welcoming you. Thank you for sharing your feedback. We are pleased to learn that your overall experience was good. We wish to welcome you back again at the hotel for a better experience. Kind Regards, Sami Ounalli General Manager

10/10 Excellent

REI

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
the facility and the stuff was great ! breakfast was good. the rest of food in the hotel restaurants was ok but not that great.
Stayed 5 nights in Sep 2022
Response from Sami Ounalli on Sep 29, 2022
Dear Rei, Thank you for staying the Movenpick Resort And Spa Tala Bay Aqaba! We are gad you enjoyed our food, facilities and services. It was such a great pleasure welcoming you. We look forward to your return to the hotel, soon! Kind Regards, Sami Ounalli General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and grounds and very friendly staff
Stayed 3 nights in Aug 2022
Response from Sami Ounalli on Sep 17, 2022
Dear David, It is rewarding seeing your full score. Thank you for staying at the Movenpick Resort And Spa Tala Bay Aqaba. We are hopeful to learn from your full score that your stay experience have been fully satisfied. It will be our true pleasure welcoming you back again at the hotel.Best Regards,Sami Ounalli General Manager

8/10 Good

michal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for families. Real oasis in the middle of a desert. Plenty of pools to relax and swim. Very friendly and helpful staff that make sure you enjoy your stay.
Stayed 5 nights in Aug 2022
Response from Sami Ounalli on Sep 17, 2022
Dear Michal, Thank you for staying with us, rating us positively, and for sharing your kind review about us. It was a real pleasure welcoming you at the hotel. We wish to learn that your overall stay experience was positive. It is our hope to see you again soon at the resort. Best Regards, Sami Ounalli General Manager

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is very good
Stayed 4 nights in Jul 2022
Response from Sami Ounalli on Aug 18, 2022
Dear Asia, Thank you for giving your full score to Movenpick Resort And Spa Tala Bay Aqaba. I am glad to learn from your score that our property was up to you expectations. We look forward welcoming you back soon. Best Regards, Sami Ounalli General Manager

6/10 Okay

tareq

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, clean in general, very quiet, family oriented, very friendly staff beside a few ( smile for god sake) Management lacks professionalism dealing with few issues. Expect extra charges from the hotel if you have children 12
Stayed 3 nights in Jul 2022
Response from Sami Ounalli on Aug 18, 2022
Dear Tareq, We very much appreciate your positive comments regarding your stay at the hotel. It was such a great pleasure for all of us welcoming you. We look forward welcoming you back, and hope that your next visit will be better than the previous one. Sincerely, Sami Ounalli General Manager

10/10 Excellent

Ayat

Liked: Staff & service
Stayed 1 night in Jun 2022

2/10 Terrible

Marina

Traveled with group
Disliked: Staff & service, room comfort
Stay away
The hotel misrepresents itself as a 5-star property when it’s in fact somewhat of a motel. Loud,overcrowded, small dirty beach, bad food, outdated rooms. My shower was backing up, a/c was difficult to regulate, elevator wasn’t working. Hands down overpriced. Kempinski was cheaper the weekend I went, I very much regret making this choice because I was under the mistaken impression, the beach was nicer.
Stayed 2 nights in Jun 2022
Response from Sami Ounalli on Aug 18, 2022
Dear Marina, Thank you for sharing your feedback of your concerns. Please accept our apologies that your experience did not meet your expectations. We appreciate your opinion, as we always consider guests' feedback as a gift for us to address the shortcomings, work on solving it, and improve. It is our wish that you would give us another chance of welcoming you back again at the hotel in order to change your mind about us. Kind Regards, Sami Ounalli General Manager

6/10 Okay

Chun-Ho

Traveled with family
Liked: Staff & service
Some properties look old and not clean.
Stayed 1 night in Apr 2022
Response from Sami Ounalli on May 8, 2022
Dear Chun-Ho, Thank you for sharing your feedback of your concerns. We very much appreciate it. Please accept our apologies that your experience did not meet your expectations. We appreciate your opinion; As we always consider guests' feedback as a gift for us to address the shortcomings, work on solving it, and improve. It is our wish that you would give us another chance of welcoming you back again in order to change your mind about us. Kind Regards, Sami Ounalli General Manager

2/10 Terrible

Jonas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down and poorly managed. The room was tired with a number or hinges and fixtures not properly attached, this and the dented table gave a generally shoddy impression. I’ve stayed in mövenpick hotels before and I’m aware that they tend to be a bit tired but with great service and fantastic food. This is not the case in their Tala Bay branch. For dinner, we had to wait for half an hour to get a table for two, a frustrated manager directed us to a messy table full of leftovers from the previous guests. A member of staff then directed us to a somewhat cleaner table. We were both in shock as to the messy state of the restaurant. It looked more like a McDonald’s during a kid’s birthday party. At 8pm, most of the food was already finished, with kids running freely and the noise level very high. Options for dinner were ‘buttered vegetables’ and hummus that had already formed a crust. No information was given and staff were literally running back and forth and managers yelling at them, with no chance of ordering anything. My partner who is of African descent was repeatedly challenged if she was actually staying in the hotel. For breakfast, her coffee order was ignored by several waiters and managers. Self service offerings were very limited and service appalling. If you enjoy a mix of macdonalds birthday party and kindergarten without management with a hint of racism, then this is the place for you. If not, I recommend you look for something else.
Stayed 1 night in Apr 2022
Response from Sami Ounalli on May 8, 2022
Dear Jonas, We are very sorry we failed to meet your expectations; Please allow us to express our sincerest apologies. Your feedback is very important to us. Thank you for bringing that matter to our attention. Please rest assured that we have taken a note of your comments, and we are taking the appropriate measures to address the mentioned issues and prevent future occurrence. It is our hope that you would give us another chance of welcoming you at the hotel in order to serve you better, and to change your mind about us. Best Regards, Sami Ounalli General Manager

10/10 Excellent

Yaara

Stayed 3 nights in Apr 2022
Response from Sami Ounalli on May 8, 2022
Dear Yara, I would like to thank you for visiting us recently, and for giving us your full rating. It was such a pleasure welcoming you at the Movenpick Resort And Spa Tala Bay Aqaba. I really hope you enjoyed your time with us and felt comfortable all throughout your stay. I look forward to your next visit and I am sure that the team is looking for it too! Sincerely, Sami Ounalli General Manager

8/10 Good

Abhishek

Traveled with family
Liked: Cleanliness, property conditions & facilities
A fun and relaxing family vacation, but...
As a family, we were looking for a secluded and relaxing stay so the property location was absolutely spot on for our choice, having situated just off city limits at the beautiful Tala Bay overlooking the mountains. The resort is massive with great amenities catering for all the family, including kids (there is a kids pool, adjoining a nice and well stocked kids play room). The staff on ground (Camila, Tiger, Lydia to name some) are amazing in engaging the kids and even the family. There are 3 pools and equal jacuzzies however 2 of the jacuzzies were broken and the one functioning was adult only so was a huge let down. Another issue was the food choices- we opted for breakfast and dinner with our booking however the menu wasn't really 'multi-cuisine' and vegetarian friendly so most of my family members (who are vegetarians) were left with minimal choice of food. A big thank you to the Indian chef (Pawan) who came to our rescue and was very kind to cook us some nice vegetarian meals throughout our stay. Some other minor things include missing route signs across the property as it is easy for the elderly to get lost or take a longer route than usual to reach places. Overall a big thank you to Movenpick team for a pleasant stay. I would rate it 3.5/5 just because of the food and broken amenities, otherwise definitely recommend a go. Another reason for it being one of only 2 resorts on that secluded route :)
Stayed 3 nights in Apr 2022
Response from Sami Ounalli on Apr 16, 2022
Dear Abhishek, Thank you for sharing your constructive feedback of staying with us, and for giving us the chance of welcoming you at the hotel. Your comments are well noted. We will make sure to share it with the team in order to work on it for improving. We are glad that you have spent an overall pleasant experience. We look forward welcoming you again soon. Sincerely, Sami Ounalli General Manager

6/10 Okay

Rupal

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is nice and clean, however reception staff lacked to tell us the full potential of the hotel. There is a free transfer to aquba and happy hour which we found out about on the last night. There was mis-communication on if there are any heated pools. Some staff said the north pool is, according to the manager it’s only the kids pool. The pools are all freezing. The buffet seemed to lacked pace, things ran out and took a while to replenish and if you went too early or late not everything was there. The Shezan lunch staff were very good and extremely good with kids and the kids club at the hotel is also very fun, some of the night activities could have lasted a little longer. Overall the hotel would have exceed expectations if things were communicated better.
Stayed 5 nights in Apr 2022
Response from Sami Ounalli on Apr 13, 2022
Dear Rupal, Thank you for sharing your constructive feedback. It was such a pleasure welcoming you at the hotel. We are glad your overall experience was nice, and we have taken a note of your comment regarding the team communication issues, and we will work on solving it. Thank you again for sharing your feedback. We hope that your next visit will be much more pleasant than the previous one. Best Regards, Sami Ounalli General Manager

10/10 Excellent

Nusaibah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
overall is good
Stayed 3 nights in Mar 2022
Response from Sami Ounalli on Apr 2, 2022
Dear Nusaibah, I would like to thank you for choosing to stay at the Movenpick Resort And Spa Tala Bay Aqaba. As well as for sharing your kind comment of your stay experience. It was such a pleasure welcoming you. The team and I will be pleased to see you again soon at the resort. Best Regards, Sami Ounalli General Manager

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Sami Ounalli on Apr 2, 2022
Dear Jacqueline, Thank you for giving us a chance of welcoming you at the property, and we really appreciate your perfect rating, hoping it was a reflection of your perfect stay experience at Movenpick Resort And Spa Tala Bay Aqaba. We hope to welcome you again, and wish your next visit will be as perfect as the previous one. Kind Regards, Sami Ounalli General Manager