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Reviews of Hotel & Spa Real Badaguás-Jaca

4 out of 5
Hotel & Spa Real Badaguás-Jaca
Calle La Paul, 2, Urbanizacion Lomas de Badaguas, Jaca, Huesca

Reviews

8.2

Very Good

Rating 10 - Excellent. 52 out of 133 reviews" "
Rating 8 - Good. 50 out of 133 reviews" "
Rating 6 - Okay. 23 out of 133 reviews" "
Rating 4 - Poor. 5 out of 133 reviews" "
Rating 2 - Terrible. 3 out of 133 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Linda, Sunset Beach

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine but there was not air conditioning and it was warm for October. It was explained that the room can only have AC or heating, not both. And since the weather was supposed to change to cool the had already switched the system to heat. Unfortunately when you turned on the AC it blew hot air. They gave us a fan but it was still very uncomfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Calin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff. Recommended!
Stayed 2 nights in Jul 2023
Response from Esther S. Front Office and Booking Manager on Jul 30, 2023
Dear Calin,Thank you very much for taking the time to share your opinion about your experience with us. It is our pleasure to help in any way we can to ensure your complete satisfaction.We look forward to welcoming you again in the future.Best regards,

10/10 Excellent

Lana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación y baño muy amplios, todo muy agradable y bonito. Personal muy amable.
Stayed 2 nights in Feb 2023
Response from Esther S. Jefa de Recepción on Feb 17, 2023
Estimada Lana,Muchísimas gracias por concedernos la máxima puntuación posible. Es un auténtico orgullo comprobar que hemos logrado satisfacer sus expectativas y esperamos nos den la oportunidad de darles de nuevo la bienvenida.Un saludo,

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great place. We'll be back. What a shame the golf course is abandoned. But it's still worth it. Food is WAY over priced in their cafeteria/restaurant. We went into Jaca and enjoyed better food at a better price.
Stayed 2 nights in Aug 2022
Response from Esther S. Front Office and Booking Manager on Aug 21, 2022
Dear Daniel,Thanks so much for your time and your comments. We are very happy that you enjoyed your stay with us and we hope to see you again.Kind regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Big rooms, comfortable, great views. The staff is always very nice
Stayed 2 nights in Feb 2020

2/10 Terrible

Damaris

Liked: Cleanliness
Ad for this hotel is deceiving. Spa not included.
The ad for this hotel is deceiving. The spa is not included in this hotel. You will be asked for 25 euros per person per hour on top of your stay if you want the use the spa.
Stayed 1 night in Jan 2020

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight near Jaca
Great hotel that was very good value. We stopped here en route to Andorra and visited some villages in the Pyrenees. Breakfast had lots of choice- hotel staff were very friendly and helpful. We ate in the hotel and it was fairly basic. Wine was good and excellent value. Room was large and spacious and modern.
Stayed 1 night in Aug 2019
Response from Quality department on Sep 3, 2019
Dear Gillian, Thank you for your possitive comments, we are glad to know you had a good vacations. Hope to see you later soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fabulous! The pool, views, room and service were all far better than many other hotels we’ve stayed in and than we expected. We wish we’d been able to stay longer!
Stayed 1 night in Jul 2019
Response from Front desk on Jul 29, 2019
Thank you for your positive reviews. Kind regards,

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil and Comfortable
A lovely, if slightly isolated, hotel. Decent food and a lovely room with the most comfortable hotel bed and bedding I've ever experienced. Hotel spa is very expensive though and the Wi-Fi is poor throughout.

10/10 Excellent

G S, merseyside

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an oasis in a tranquil and picturess setting
excellent hotel all facilities excellent and especially the staff.food excellent golf and spa hotel too .quiet location in lovely scenic area clean and up market and value for money. swimming pool outside and in,indoor garage lock up,this hotel has all that you need an d more

6/10 Okay

Chris G, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service
Beautiful Views, Great Hotel building, Not 4 star
The Hotel is in a beautiful part of the world and the building is very nice, well fitted and comfortable. The rooms are very clean and well looked after. We stayed in a junior suite which was great, however our teenage boys stayed in a standard room with a tiny window that only a 6 foot tall person could see out of, so was dark and claustrophobic. We were half board; the breakfasts were pretty standard and what would be expected. We had a buffet dinner every night, so food was plentiful, but the dining experience felt like a canteen you would have a work; at best the food was just OK; the staff were pleasant and were very good at tiding your table as you went along. The dining was not 4 star. There was no pool bar or waiter service, and the walk to the hotel bar was a long one, which when on holiday is a pain; I would expect waiter service in a 4 start hotel. Despite advertising fast internet connection, there was very little to no connection at all; we complained everyday and got a shrug of the shoulders from the reception staff; this was extremely poor. The staff simply didn't care, and insisted that the WIFI was a free service and if it doesn't work, then unlucky! Expedia needs to look into false advertising very closely as my decision to book here was influenced by this. Overall we had a pleasant stay, but this is no 4 star hotel; If it was advertised as a 3 star, with no WIFI and considerably cheaper then our expectations would be lower and the review better

10/10 Excellent

Alan, Exmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stop.
Overnight stay en route to Murcia region. Very quiet, but perfect for me.

8/10 Good

Kim, Bingley, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in lovely area.
Very reasonably priced and in a lovely area. Evening buffet meal was OK and not exceptional and breakfast was OK.

10/10 Excellent

Caversham, Exmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed here overnight on our way down to southern Spain. It was very quiet, but the staff were fantastic. The young man on the front desk sorted out a booking problem with no fuss whatsoever and the young lady in the bar could not have been more helpful. We would not hesitate to stay here again.

10/10 Excellent

nikki, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely get away
The Barcelo Jaca is a lovely hotel in the middle of no-where so only acessible if you have a car. It is about 5km outside of Jaca and a little difficult to find without a map. We are not golfers but we used the pool which was lovely. The views from the rooms are fabulous. The rooms are large and well nicely decorated. The bathroom has a large bath which is not normal in spanish hotels. They have a spa but you have to pay extra to use it. The town of Jaca is a lovely historical place to sightsee. The staff where friendly. The car park is payable but there is a free one next door to the hotel.

8/10 Good

CC, UK

Liked: Cleanliness, property conditions & facilities, room comfort
VERY quiet!
A great hotel in a beautiful area but there were so few guests (mid week, off peak season) at the hotel that the pool and spa were both closed. The bar and restaurant stayed open for the half dozen guests and the food we are was of good quality. Would recommend for a quiet stop off on a road trip but not for an extended stay as there is little to do other than play golf.

10/10 Excellent

Roberts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kristin, Philadelphia, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel outside of Jaca
My family (myself, my husband, and my 8-month-old son) stayed at this hotel while exploring the Pyrenees. The hotel is located about 5 minutes out of Jaca, 1 hour from Ordesa National Park, and 1 hour from Le Petit Train in the French Pyrenees. The hotel is not located IN Jaca, but in a small town nearby. The town has nice parks and is generally peaceful and baby-friendly. We had great views of the mountains. The staff was very helpful and always willing to help us find appropriate hiking paths and to provide us with brochures about local attractions. For English speakers, many of the hotel's staff/receptionists do not speak much - if any - English. Our room included a breakfast buffet which was good (although the dinner buffet looked like it was not worth the price). We ate dinner at the bar both nights and the food was quite good. The bar menu is the same as the room service menu. The room we had was spacious and clean.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our reception was good on arrival and departure. The suite was excellent but the room was not made up the following day. The buffet however was not up to the standard we expected, with the buffet trays remaining empty or half-empty for prolonged periods of time, resulting in guests having to wait patiently for them to be re-plenished. This happened both at breakfast and dinner. The quality of food was acceptable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Carlos

Traveled with partner
Liked: Cleanliness, staff & service
El aseo necesita una reforma, no hay nada alrededor para comer, entrenamiento etc. el campo de golf esta cerrado hace 4 años, es una urbanización a 6 km. De algo de vida.
Stayed 3 nights in Mar 2024
Response from Esther S. Jefa de Recepción on Apr 7, 2024
Estimado Carlos,Gracias por su reseña. Su opinión es muy importante para nosotros.Saludos,

8/10 Good

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy correcto excepto la prohibición de aparcar en el parking de los proveedores muy amplio y casi vacio
Stayed 1 night in Feb 2024
Response from Esther S. Jefa de Recepción on Mar 17, 2024
Apreciado Pedro,Gracias por dedicar una parte de su tiempo en valorar su experiencia en nuestro hotel.Aparte del garaje cubierto de clientes, junto al hotel, hay un parking exterior gratuito donde pueden estacionar su vehículo sin riesgo de sufrir ningún percance por la entrada y salida de los camiones de los proveedores y, por lo que les rogamos no estacionen en esta zona ya que, no sería la primera vez que se han producido algunos incidentes y, de los que el hotel no se hace responsable.Más allá de este pequeño detalle, nos complace gratamente haber cumplido sus expectativas y, esperamos volver a contar con su visita en otra ocasión.Un saludo,

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Esther S. Jefa de Recepción on Feb 25, 2024
Apreciada Marian,Agradecemos que haya valorado su experiencia con nosotros y, estaremos encantados de darles de nuevo la bienvenida.Un saludo,

10/10 Excellent

Joseba

Liked: Cleanliness, staff & service, property conditions & facilities
Fantástico Hotel con buenas instalaciones a 10 minutos de Jaca.
Stayed 1 night in Jan 2024
Response from Esther S. Jefa de Recepción on Feb 25, 2024
Estimado Joseba,Muchísimas gracias por dedicar una parte de su tiempo en comentar acerca de su experiencia en el hotel. Nos encanta que haya disfrutado de la misma y, esperamos volver a darles la bienvenida en el futuro.Un saludo,

8/10 Good

Öznur

Stayed 2 nights in Dec 2023
Response from Esther S. Jefa de Recepción on Feb 25, 2024
Estimado Öznur,Muchas gracias por su valoración.Esperamos volver a contar con su visita en más ocasiones.Un saludo,

8/10 Good

Isabel Concesa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pasaje precioso, hotel cómodo y agradable buen staff
Stayed 2 nights in Dec 2023
Response from Esther S. Jefa de Recepción on Dec 8, 2023
Estimada Sra. Concesa,Muchas gracias por dedicar unos minutos de su tiempo en valorar nuestros servicios e instalaciones.Nos complace que disfrutara de su estancia y de la atención recibida y esperamos poder volver a darles la bienvenida en más ocasiones.Un saludo,

6/10 Okay

Decio

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Estrutura física e local muito bonitos, mas pouco cuidado o hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

INMACULADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto para descansar
Enclave perfecto para conocer el Pirineo Oscense y a la vez descansar Bien conectado, personal amable y atento
Stayed 7 nights in Aug 2023

8/10 Good

Asier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

José Luís

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel, paredes de papel de fumar, sí, pero como la gran mayoría. Buen Spa, buena piscina, olvidaos de golf en el hotel, debe ser algo concertado y menú reiterativo. Si te quedas varios días puedes ir a plato a plato probando. Cerca de Jaca, 10 km más o menos y entorno muy, muy tranquilo. Recomendable
Stayed 4 nights in Aug 2023

10/10 Excellent

ana

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Esther S. Jefa de Recepción on Aug 4, 2023
Estimada Ana,Muchas gracias por su valoración. Su opinión es muy importante para nosotros.Esperamos poder volver a darles la bienvenida en más ocasiones.Un saludo,

10/10 Excellent

Roger

Stayed 1 night in Jul 2023
Response from Esther S. Jefa de Recepción on Jul 30, 2023
Apreciado Roger,Muchísimas gracias por valorar nuestros servicios. Nos enorgullece haber logrado su máxima puntuación y esperamos volver a contar con su visita en más ocasiones.Un saludo,

10/10 Excellent

Maria Ruiz

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Un sitio con un encanto y rodeado de un paraje natural maravilloso. Nos gusto mucho la tranquilidad que se respira, lo respetuosos que son los huéspedes con el descanso de los demás y el trato de todo el personal. Sin duda repetiremos!
Stayed 2 nights in Jul 2023
Response from Esther S. Jefa de Recepción on Jul 30, 2023
Estimada María,Agradecemos infinitamente que se haya tomado la molestia en compartir su experiencia en nuestro hotel y estaremos encantados de darles de nuevo la bienvenida.Un saludo,

6/10 Okay

valerie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Esther S. Jefa de Recepción on Jul 8, 2023
Estimada Valerie,Gracias por valorar nuestros servicios. Sus comentarios nos sirven para mejorar.Un saludo,

10/10 Excellent

Jesus

Stayed 1 night in Jun 2023
Response from Esther S. Jefa de Recepción on Jun 30, 2023
Estimado Jesús,Muchísimas gracias por valorar su experiencia en nuestro hotel. Nos encanta haber logrado proporcionarle una magnífica estancia y esperamos vuelva a confiar en nuestros servicios la próxima vez que visite el Pirineo Aragonés.Un saludo,

4/10 Poor

Lucas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El bufet pesimo, bajamos a las 10 a desayunar y solo quedaban las sobras , no reponen la comida
Stayed 1 night in Feb 2023
Response from Esther S. Jefa de Recepción on Feb 28, 2023
Estimado Lucas,Gracias por compartir su opinión acerca de nuestros servicios. Lamentamos que consideren su estancia tan negativamente aunque permítanos recordarle que bajaron a escasos minutos del cierre del buffet y que, aunque a esa hora no se reponen las bandejas, nuestro personal podría haberles ofrecido cualquier producto de nuestro buffet del que quisieran servirse y cuya cantidad escaseara si nos lo hubieran indicado logrando así, quizás, su satisfacción al disponer de un plato elaborado al momento.Un saludo,

8/10 Good

Vera

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Response from Esther S. Jefa de Recepción on Jan 15, 2023
Estimada Vera,Muchas gracias por dedicar parte de su tiempo en valorar su estancia con nosotros.Es un placer comprobar que fue satisfactoria y estaremos encantados de poder darle de nuevo la bienvenida para intentar lograr su máxima puntuación.Un saludo,

4/10 Poor

Fernando

Disliked: Cleanliness, property conditions & facilities, room comfort
Decepcionante estancia.
Excepto el personal que fué amable, las instalaciones de la habitación deplorables, tuvieron que llamar a mantenimiento porque no se podía abrir la puerta del baño nada mas llegat y la de entrada solo cerraba con un gran portazo, limpieza mal y mal conservado en general.
Stayed 1 night in Sep 2022
Response from Esther S. Jefa de Recepción on Sep 24, 2022
Apreciado Fernando,Agradecemos su crítica y el tiempo dedicado a compartirla así como su mención a la amabilidad de nuestro equipo humano y lamentamos su decepción por los problemas que menciona no obstante, hemos tomado buena nota de todos y cada uno de ellos para solventarlos lo antes posible.Un saludo,

10/10 Excellent

Andreea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel muy cómodo. Habitacion muy grande. Camas grandes y cómodas . Servicio de hostelería excelente. Y sobretodo el entorno y la piscina con unas vistas impresionantes.
Stayed 4 nights in Aug 2022
Response from Esther S. Jefa de Recepción on Sep 4, 2022
Estimada Andreea,Muchísimas gracias por dedicar unos minutos a valorar su estancia con nosotros. Es un auténtico placer haber logrado cumplir con sus expectativas y esperamos poder darle de nuevo la bienvenida en otra ocasión.

8/10 Good

ALBERT

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Esther S. Jefa de Recepción on Aug 31, 2022
Apreciado Albert,Gracias por valorar nuestros servicios. Nos complace haber logrado su satisfacción y esperamos vuelvan a confiar en nosotros en sus futuras visitas a la zona.Un saludo,

8/10 Good

Luz

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Esther S. Jefa de Recepción on Aug 31, 2022
Apreciada Luz,Gracias por valorar su experiencia con nosotros; nos alegra que haya sido satisfactoria y deseamos nos de la oportunidad de volver a darle la bienvenida.Un saludo,

8/10 Good

Luz

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Sólo correcto
Correcto sólo. Esperaba más, la verdad: en el baño podia mejorar la limpieza pasando simplemente el trapo del polvo y la habitación podia tener mejor mantenimiento. La persona que nos atendio en recepción se equivoco al cobrar las habitaciones dos veces y suerte q al reclamar la recepcionista de la mañana, muy amable, lo solucionó pero ya no deja muchas ganas de volver, la verdad.
Stayed 1 night in Aug 2022
Response from Esther S. Jefa de Recepción on Aug 27, 2022
Apreciada Luz,Gracias por dedicar unos minutos de su valioso tiempo en compartir su experiencia con nosotros. Lamentamos que su estancia no haya sido completamente satisfactoria y nos disculpamos por el error en el cobro de la reserva que, como usted misma indica, fue solucionado rápidamente.Un saludo,

8/10 Good

Luis

Stayed 1 night in Aug 2022
Response from Esther S. Jefa de Recepción on Aug 25, 2022
Apreciado Luis,Muchas gracias por tomarse la molestia de valorar su experiencia con nosotros. Será un placer darle de nuevo la bienvenida si vuelve a alojarse con nosotros.Un saludo,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con un servicio excelente y limpieza que no deja nada que desear. Destacamos la calidad del restaurante.
Stayed 4 nights in Aug 2022
Response from Esther S. Jefa de Recepción on Aug 24, 2022
Apreciado huésped,Muchísimas gracias por su comentario y los minutos dedicados a redactarlo y compartirlo públicamente.Es un auténtico placer haber logrado su plena satisfacción y estaremos encantados de darles de nuevo la bienvenida si deciden planear otra escapada a la zona.Un saludo,

8/10 Good

Tomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 2 nights in Aug 2022

10/10 Excellent

SOLEDAD PALOMA

Stayed 3 nights in Aug 2022
Response from Esther S. Jefa de Recepción on Aug 20, 2022
Estimada Paloma,Muchas gracias por su valoración. Nos complace comprobar que ha disfrutado plenamente de nuestros servicios e instalaciones y esperamos volver a contar con su visita en otra ocasión.Un saludo,

10/10 Excellent

Mª CARMEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable y tranquilo hotel
El hotel es agradable, amplio y acogedor, está en una urbanización a unos 8 kilometros de Jaca. Es una zona bastante nueva. La habitación es amplia al igual que el baño. El desayuno es muy variado y de buena calidad. Las instalaciones están bien y la zona es muy tranquila. Hay aparcamiento público al lado del hotel.
Stayed 2 nights in Jul 2022
Response from Esther S. Jefa de Recepción on Aug 20, 2022
Apreciada Mª Carmen,Agradecemos de corazón las molestias y el tiempo que se ha tomado en redactar y publicar su reseña. Nos hace muy felices haber logrado su diez y esperamos poder darles de nuevo la bienvenida en más ocasiones.Un saludo,

6/10 Okay

Léon

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022
Response from Esther S. Jefa de Recepción on Aug 20, 2022
Estimado Léon,Gracias por su valoración. Sus comentarios nos ayudan a mejorar.Un saludo,

8/10 Good

Dieter

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gut
Schönes Hotel, Zimmer ok, schönes Bad mit Badewanne, Frühstück gut, Pool ist schnell im Schatten, Garage ist super.
Stayed 1 night in Jun 2022
Response from Esther S.Empfangsleiterin on Aug 7, 2022
Lieber Dieter, Wir wissen es zu schätzen, dass Sie sich die Zeit und Mühe genommen haben, uns Ihr Feedback mitzuteilen. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, dass Sie wiederkommen und unsere Dienste in Anspruch nehmen werden. Mit freundlichen Grüßen,