Garden
Check availability

Reviews of Albergo Serena

3 out of 5
Albergo Serena
Via della Liberta' 22 - Cerri, Arcola, SP

Reviews

8.6

Excellent

Rating 10 - Excellent. 108 out of 260 reviews" "
Rating 8 - Good. 113 out of 260 reviews" "
Rating 6 - Okay. 32 out of 260 reviews" "
Rating 4 - Poor. 5 out of 260 reviews" "
Rating 2 - Terrible. 2 out of 260 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jacklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem!
The grounds are lovely, breakfast was wonderful, the room was clean and spacious and the air conditioning worked well (I’m American and there was a heat wave so this was very important to me)! Would recommend and go back
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean hotel. Excellent location with good parking. Tremendous breakfast. Friendly, hard working breakfast attendent.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant overnight stay.Breakfast was good.The location was easy,and adequate parking was available.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , quiet location 10 minutes from the coast and in sight of the mountains . Unless you are a walker bring a car.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Air Conditioner was broke.
The hotel was clean however the air conditioning did not work in the room. My wife was sweating hard after five minutes in the room. I reported the air conditioner to the front desk and they said they would take a look. I’m sure they knew the air conditioner did not work. It probably was reported broken by prior guest. We left and went to another hotel. This hotel was a waste of money for us because we want a room with air conditioning. Another issue, the hotel was more than twenty minutes drive to the boat terminal. Be careful when selecting a hotel especially if you have never visited Italy before.
Stayed 1 night in Jun 2018
Response from Walter Reception on Jul 6, 2018
the air conditioning was working, you selected the winter mode, so it was hot and not cold. You were unhappy with your choice and we understood immediately. The map and internet should help you make choices that match your expectations. Writing bad things and putting votes 1/5 ruins our reputation for your wrong choice. it's not right because we did not choose your girlfrend aristocracy

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel.
We had a wonderful stay we arrived a little late but the hotel had already set up our room for us so all we had to do was call.
Stayed 1 night in May 2018

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for visiting cinque terre
The place is well located with nice views. Very clean . Excellent breakfast buffet . Helpful staff

10/10 Excellent

Falak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family get away
The staff was amazing. Parking was really easy. Breakfast buffet was AMAZING! Freash waffles with all sorts of toppings. Ton of coffee and tea choices also.
Stayed 1 night in Dec 2017

8/10 Good

yeonhee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have to drive more than 20 minutes at Cinque Terre but you can see the beautiful scenery of the mountain. Breakfast was also good and staff were very kind. However, the mattress of the bed was not comfortable because it was old.
Stayed 2 nights in Sep 2017

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Spezia
Albergo Serena is located up in the mountains with ~10 minutes of curvy roads, but the views are spectacular! Their facilities are somewhat new, it's looks like it used to be a house and they added some rooms but well planned. Their staff are friendly and attentive. Breakfast buffet was delicious with pastries, jams, cereals, salami, cheese, and even a make your own waffles machine!!! There's a local restaurant (Giova) located about 300 meters from them that it was awesome! Everything we had was very tasty with local beer.

10/10 Excellent

Mahogany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful comfort paired with a great breakfast
So very amazing. Bed was comfortable, room was spacious, bathroom was mind blowing! The shower had a rainfall shower head as well as a muscle massager. The whole place was amazing, but the breakfast was the show stopper. There was such a fantastic variety of foods, and it was all locally sourced. After a few weeks of the traditional French and Italian breakfasts of breads and espresso, the hotel provided a cornucopia of delicious fresh foods. I would continue to recommend this hotel without hesitation.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Fuat, Boston

Disliked: Staff & service
OK Stay, good location
Pros: - Nice views, olive trees. - Short drive to train station for Cinque Terre visit. - Good enough breakfast - Free parking Cons: - Hard to find front desk. They were only there when we were check-in. Afterwards, we couldn't find them. You need to have a phone to reach out them. - AC is paid ($5). Rooms has AC but you need to give 5 dolars to have the remote controller, and leave $50 deposits. We have slept with open windows. Hotel is at high altitude so without AC it was OK. - Linens and towels were clean but not same for bathroom.Only shampoo was provided, no soap; especially shower was not clean.Bathroom needs some maintanence. - They donot have enough power sockets - you would need them to charge your phone/tablet, camera/camcorder bateries. Tip: - Just a few meters ahead of this hotel there is a family restraurant. They cannot speak English but they have nice local food and very warm family environment. - They didn't have Cinque Terre passes as it was mentioned in another review. So you would order online or purchase at the station.

6/10 Okay

christopher, Au

Liked: Cleanliness, staff & service, property conditions & facilities
No where but nice
Found it without any problems. Signage to reception is difficult to see as the arrow on the sign is literally 2cm looking like a left over sticker I was knocking on the front door ringing the buzzer etc and about to leave when I walked down the steep drive to the other parking area and found reception. They gave no reason why they didn't answer the buzzer. That done they booked me in ignoring request for ground floor and put me upstairs. I honestly don't think many ever read our special requests as this happens often. The room was very hot and needed AC or at least a fan. Window opened but onto noisy road and allowed bugs in. It was over 30oC everyday so room was difficult to remain in until late at night. Breakfast was a highlight but the first morning we weren't allowed to use the pancake machine if you turned it on they turned it off. Working other days so not sure why they didn't explain instead of just turning off. Rooms clean and comfortable but bathroom small. Staying here a vehicle is a must as its nowhere but accessible by vehicle to eating facilities about 5kms away so if arriving around dinner time either have it in a nearby town first or bring something with you. Neighbours all park on the road outside the rooms and canbe a little noisy with the window open when they leave for work. The hotel also asks you to rate them on a slip in the room not on booking sites which I don't think is correct procedure as when we book on hotels.com we first read the reviews

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Great for Family and Budget Travelers
Overall a very nice place to stay. Management was very accommodating when we arrived after the 11 pm check-in time due to train troubles. The room had some mold on the bathroom walls but was clean other than that. The location was also a little out of the way but very quiet.

8/10 Good

P G, Christchurch, New Zealand

Liked: Cleanliness, staff & service, room comfort
Beautiful location in the hills
Beautiful location in the hills, although quite tricky to find. It has sort of a hostel feel & look but does have booked rooms like a hotel. We were a family of 4 driving through Italy so needed a stop before Rome. Perfectly adequate services, good wifi, good breakfast and very friendly staff. Free parking and a beautiful picturesque views in the morning. We had a double room with a double bed & two single beds for the teenagers. Lerici beach & township is stunning - well worth a drive & explore (10 minute drive) A great stopover when doing a roady through Italy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
It was awesome! If i visit again, I must be here.

10/10 Excellent

George, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place with a wonderful view
Beautiful location in the hills. Very peaceful. Great place to stay. Good breakfast. Nice staff. Would stay there again.

6/10 Okay

semk, milwaukee

Disliked: Room comfort
Too noisy
For the price, this hotel is a good deal if you are looking for a basic place to stay with breakfast and parking. Unfortunately, it was a little to far from everything and even finding a place for dinner was a chore. Also, the building is very echoey and with noise from other guests all hours of the night, I couldn't sleep. If the hotel could enforce a quiet time of say 1am-6am, I might recommend it.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Room comfort
Nice scenery but a little lacking
As this hotel was on a hillside there was no traffic noise but you needed a car or taxi to reach it. The views across the valley and towards the mountains were superb. The breakfast had a good and varied selection of buffet food. Ensuite was very modern. Three things for improvement: 1) Parking was tight when the car park was full 2) Tv was limited to just six channels 3) There was no air conditioning in the room A lift would also have been a help..

8/10 Good

Fred, Albuquerque, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tricky to find, and not a lot of parking.
Just outside of Lerici in an area called Cerri. It's up on a hillside with some pretty nice views from your balcony. Clean and comfortable with walkin access to the second floor. Small breakfast area and not a lot to choose from. We selected it based on price, parking and breakfast. We were there for two nights in late October 2013, primarily to do Cinque Terrre. La Spezia is 15 or 20 minutes away by car depending on the traffic.

10/10 Excellent

Carol, Auckland NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent hotel. Great size rooms and amazing breakfast. So much variety. Stayed here to go to Cinque Terre. Only 10km to La Spezia train station and you can buy tickets from hotel. It is over 1 km up a windy road from main road so best if you have a car. No restaurants in immediate area. Highly recommend

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Sarah, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Stayed at this small hotel for the second time. Located five minutes from Lerici, room very clean and staff helpful. Would definitely recommend

10/10 Excellent

Laura, Richmond, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views above Lerici
Lovely views of the Apuan Alps and a valley planted with olive trees and vineyards above the distant Mediterranean. Quiet but rather far from the sea and the town of Lerici along winding roads.

10/10 Excellent

Aderbal, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo Serena
Great accommodation for those who look for low cost and good quality. I was impressed when I arrived at the hotel. Friendly staff and the room was bigger than I thought. Breakfast is not their best service but it is ok as it is offered free of charge and in overall, it is excellent. If you are not renting a car, I would suggest you to get information on how to get there, especially if you are arriving late in the evening and depending on public transportation.

6/10 Okay

Phil, south east

Liked: Cleanliness, staff & service
lovely spot but need a car
beautiful position on hillside.Basic hotel with friendly staff.Remote position means car is a necessity.Very good price for an area that is generally very expensive

10/10 Excellent

Domenico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura in posizione panoramica, camera grande e comoda, silenzioso. Colazione ottima.
Stayed 1 night in Mar 2024

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, room comfort
Ottima qualitá
Personale disponibile e gentile,camere confortevoli e pulite.colazione super. Consigliato
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Carino
Stayed 1 night in Oct 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Luigi Junior

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Luca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Daniele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Località in collina. Raggiungibile da una stretta strada a curve. Il neo più grosso è il parcheggio, devi avere fortuna a trovarlo (almeno di Sabato). Per il resto, silenzioso, pulito, stanza a tema mare molto bella. Personale disponibile e accogliente. In pochi minuti di raggiunge Lerici. Davvero molto bello e caratteristico
Stayed 1 night in Feb 2023

8/10 Good

REGA, Milano

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Distanza dal posto dove sarei dovuto andare indicata in chilometri in linea d'aria... in realtà sono risultati molti di più e, inoltre, la strada per raggiungere l'albergo (nell'ultimo tratto di un paio di chilometri) è stretta, in salita e poco illuminata. Anche le indicazioni per raggiungere l'albergo sono poco visibili, specialmente di notte e con la pioggia, così come è capitato a me. Forse un'indicazione più chiara sul tragitto da percorrere potrebbe aiutare i clienti. Comunque per quanto riguarda l'albergo non ho nulla da eccepire. Tranquillo, pulito e con personale gentile e disponibile.
Stayed 1 night in Dec 2022

10/10 Excellent

SANDRINE

Liked: Cleanliness, staff & service, property conditions & facilities
Le cadre est idyllique, calme, verdure, vue magnifique Petit bémol pour la literie (matelas a ressort pas confortable et les coussins pareils)
Stayed 3 nights in Aug 2022

8/10 Good

Mirta

Stayed 2 nights in Jun 2022

10/10 Excellent

attilio, Champniers-et-Reilhac

Stayed 4 nights in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima colazione in un contesto piacevole
Colazione varia e ottima, con waffles fatti sul momento e personale gentilissimo. Hotel in contesto naturale piacevole. Camera grande e gradevole, molto pulita, arredata a tema marino e con letto comodo, ma purtroppo molto calda (anche spegnendo i termosifoni) e piuttosto rumorosa. Posizione comoda per visitare il territorio, a patto di essere automuniti. Esperienza complessivamente positiva
Stayed 1 night in Jan 2022

6/10 Okay

Luca

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel discreto a parte la battuta sfortunata alla reception al nostro arrivo
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Miyako

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2021

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chambre confortable, belle déco, excellent restaurant. Personnel parlant Français et accueillant.
Stayed 1 night in Oct 2021

8/10 Good

Christelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit établissement à taille humaine, les personnes qui s’occupent du petit déjeuner sont adorables, souriantes et professionnelles. Le petit déjeuner est copieux : gaufre, yaourt, pain, fruits, pâtisseries… des viennoiseries ou de jus de fruits faits maison seraient un atout supplémentaire.
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bella struttura,camere confortevoli....
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulizia , tranquillità , parcheggio e prezzo - - necessario avere auto propria per spostamenti
Stayed 2 nights in May 2021

10/10 Excellent

paolo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una notte all'Albero Serena
L'albergo Serena è una gradevolissima struttura situata sulle colline sopra Lerici, nel golfo di La Spezia. Il personale è molto gentile e professionale. La stanza, di buona metratura, offre tutti i comfort. Ben attrezzata e funzionale la sala da bagno. Ottima la colazione. Letto molto comodo. Alto livello di pulizia.
Sala da bagno
Albergo Serena - ingresso
Stayed 1 night in Jan 2021