Fridge, microwave, coffee/tea maker

Reviews of Red Roof Inn Ardmore

2 out of 5
Red Roof Inn Ardmore
2432 Veterans Blvd, Ardmore, OK

Reviews

6.8
Rating 10 - Excellent. 154 out of 570 reviews" "
Rating 8 - Good. 158 out of 570 reviews" "
Rating 6 - Okay. 84 out of 570 reviews" "
Rating 4 - Poor. 75 out of 570 reviews" "
Rating 2 - Terrible. 99 out of 570 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Karen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The bathroom was dirty, no phone in room, no hairdryer in room, old lady at the front said only "some" rooms have hairdryers?? I asked if there were any available? She just said no. I went and bought one. People are living in this hotel. Apparently the cheapest in town. Avoid.
Stayed 1 night in Apr 2024
Response from Gabrielle RediResponse Specialist on Apr 16, 2024
Dear Karen,Thank you for your review following your stay at Red Roof Inn Ardmore. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the dirty bathroom, the lack of a hairdryer and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jennifer

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The area was very unsafe and the lock didn’t work on the door. Very sketchy people in the area. We didn’t even end up staying but I had a non refundable fare. We left as soon as we saw the room and surrounding area/people. We went and stayed at another hotel in the area.
Stayed 1 night in Apr 2024
Response from Kerry-Lee RediResponse Specialist on Apr 10, 2024
Dear Jennifer,It was truly saddening to read we did not get the chance to provide you with a great stay here at the RED ROOF INN ARDMORE. You mentioned that your reason for leaving was the fact you felt unsafe and the lock on the door did not work. Please know your voice is of huge importance to us at Red Roof as we strive towards better stays for all guests.Thank you and all the best in your future travels.Very truly yours,Kerry-Lee Red Roof Management RediResponse Specialist

2/10 Terrible

john

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible. My room was missing fridge, microwave, coffee machine, smoke alarm, and didn’t even have a trash can. Noisy people, cars, and dogs all night longe. Everything smelled like cigarette smoke. I went out to my van at 3am to get quiet for sleep. Breakfast was a waffle machine only with batter and syrup. A few slices of bread, but no butter, jelly or anything else. Pools was empty and fenced off. The laundry room only had an old dryer, no washer. Worst place I’ve stayed in over 30 years. Red Roof should shut it down.
Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on Apr 8, 2024
Dear John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ardmore. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with missing amenities, odor of the room, empty pool and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Poor

mary

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i did not like anything. our room did not have a rerigerator or micro wave . we moved to a different room and we had to ask for towels and a chair in the new room. they were disorganized, we went and got a different motel . do not go there
Stayed 3 nights in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 20, 2024
Dear Mary,Thank you for taking a moment to complete our survey of our Red Roof Inn Ardmore. I am disappointed to see your 2/5 score, as you've indicated that you had to move rooms, there were no towels available and that there were no amenities in your room. This is regrettable to see as this is not the usual experience our guests have with us. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all our guests.We hope you have a good day.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Thanh

Disliked: Cleanliness, staff & service, property conditions & facilities
Dont come back
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 13, 2024
Hello Thanh, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Ardmore. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We wish you all the best in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Red roof in Ardmore Oklahoma This location is very quiet, friendly.Peaceful, if you are there to get rest and relaxation, you'll definitely get that.I would recommend this location to anyone
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Mar 8, 2024
Dear Melanie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ARDMORE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to read that our location is very quiet, it was relaxing along with all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Dominique

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches and dirty shower
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 16, 2024
Hello Dominique, I appreciate you sharing your feedback following your stay at the Red Roof Inn Ardmore. I was saddened to read that your stay fell short of your expectations due to the possible lack of cleanliness of the shower and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 Excellent

Liberty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 20, 2024
Hello Liberty,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
Definitely Recommend Staying Here
The room was very clean, and the the hotel was nice. The front desk was very attentive. Would recommend staying at this establishment.
Stayed 2 nights in Jan 2024
Response from Carla RediResponse Specialist on Jan 18, 2024
Dear Amy,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Ardmore. I am glad to read that you were pleased with the cleanliness of the room and how attentive the front desk staff was. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jeremy

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 15, 2024
Hello Jeremy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

April

Business traveler
Disliked: Amenities
Whole place is a terrible experience....bugs, exposed wires
Stayed 1 night in Jan 2024
Response from Oshane RediResponse Specialist on Jan 12, 2024
Dear April,I appreciate you sharing your feedback following your stay at the RED ROOF INN ARDMORE. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the other issue highlighted with wires. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

2/10 Terrible

Justina

Stayed 1 night in Jan 2024
Response from Oshane RediResponse Specialist on Jan 12, 2024
Hello Justina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

2/10 Terrible

Margaret

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean, hair in bathtub, missing lampshade, lights not working, paint peeling off the door. Worst place we ever stayed. It said breakfast included but we wouldn’t even dare check it out.
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 11, 2024
Dear Margaret,Thank you for taking the time to tell us about your experience at the RED ROOF INN ARDMORE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness and insufficient maintenance.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Carl

Stayed 2 nights in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 11, 2024
Hello Carl, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Jan 11, 2024
Hello Eric, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Gillian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Feb 3, 2024
Hello Gillian,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Jeff

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RED FLAG INN
First of all there was no inside lock on the door whatsoever. And then the room key card didn't work because the batteries were out on the electronic door lock. Had to be let in and out each time we left. There was no room phone, no microwave and the television remote didn't work...all advertised amenities. The toilet was broken so you had to leave the toilet lid off of the toilet back so you could mess with the fill valve and float to get it to refill the tank. Half of the room lights didn't work either. I asked for a refund to just go stay somewhere else but was denied. I went and stayed somewhere else anyway and am still battling over the refund. DO NOT STAY HERE. Spend a little more somewhere else because this place is a mess. I cannot believe that this place is legal much less backed by a travel- booking site.
Stayed 2 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Jan 10, 2024
Dear Jeff,Thank you for taking the time to tell us about your experience at the RED ROOF INN ARDMORE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with the door lock and key card and insufficient amenities among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 Terrible

Kristie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Jan 10, 2024
Hello Kristie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 Okay

Kandy

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process took for ever. Other people around were loud
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 23, 2023
Hello Kandy, Thank you for bringing your experience to our attention from your recent visit at our hotel Red Roof Inn Ardmore. We apologize for any inconvenience caused during your stay. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better stay.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Victor

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on Dec 21, 2023
Hello Victor,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management

2/10 Terrible

Rene B

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on Dec 14, 2023
Hello Rene,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management

10/10 Excellent

Tina

Stayed 7 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Dec 5, 2023
Hello Tina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management

2/10 Terrible

Janice

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Dec 5, 2023
Hello Janice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches, Wasps, Bugs... Oh my!
There were a lot of bugs, including cockroaches and wasps in my room. Housekeeping came maybe once a week. Employees at the front desk sat outside the front door, smoking, until they were needed at the desk. The towels and shower were not clean. I slept with the lights on just to make sure I didn't wake up with bugs on me. The worst stay!
Stayed 18 nights in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 23, 2023
Hello Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn. I was saddened to read that your stay fell short of your expectations due to insects that you’ve reported, poor staff service and the room/shower being unclean. This is utterly disappointing and not an experience our guests usually have with us. should be. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Thank you for sharing your concerns and I hope have a good day.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ryan

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 15, 2023
Hello Ryan,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jacob

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bogus charges after checkout
Stayed 2 nights in Aug 2023
Response from Dannielle Rediresponse Specialist on Oct 30, 2023
Dear Jacob,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ARDMORE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. We apologize for the charges seen on your card after check out. For any billing concerns, we recommend reaching out to your booking platform directly for assistance in resolving any potential charges. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Ana

Stayed 1 night in Oct 2023
Response from Kamaria RediResponse Specialist on Nov 10, 2023
Hello Ana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Noel

Liked: Staff & service, room comfort
Ardmore
Original room had water in floor in bathroom. Came from upstairs. It happens. They gave us another room. No real problems after that.
Stayed 1 night in Sep 2023
Response from Oshane RediResponse Specialist on Oct 3, 2023
Dear Noel, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN ARDMORE. I do apologize for the issue you highlighted that hindered your stay. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

ricky

Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 22, 2023
Hello Ricky, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

ricky

Liked: Cleanliness, staff & service, amenities
Room was clean and staff was great. Great improvement from previous stay
Stayed 1 night in Sep 2023
Response from Oshane RediResponse Specialist on Oct 2, 2023
Dear Ricky, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN ARDMORE regarding the cleanliness and staff. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 Poor

Rebecca, San Antonio

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was brief so I only spent 2nights here. The room was cheap and so was this establishment. My room had a gaping hole in the ceiling, door card reader was not functioning properly, bed & bath linens were stained, no blankets on the beds just sheets, no microwave or refrigerator in my room and the ice machine was out of order. I had already prepaid for the room so I stayed and asked twice for a microwave & fridge only to be blown off both times. I asked for a later check out time to compensate for the money I had to spend on ordering food & drinks and was basically laughed at. “oh, you want for free, another day", he said through a chuckle, as if I was insane for asking. Horrible place, would not recommend….also, seems to be a lot of long term residents living there. All seem to have at least 2 dogs and the few without dogs are tweaking around the parking lot. There are at least 3 other hotels neighboring this place, try one of them instead.
Stayed 3 nights in Sep 2023
Response from Kerry-Lee, RediResponse Specialist on Sep 20, 2023
Hello Rebecca, Thank you for your feedback following your stay with us at the RED ROOF INN ARDMORE. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an experience. You indicated the keycard was malfunctioning, the bed and beddings were unclean and the service was poor. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Kassandria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Kathryn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible and very nasty it wasnt clean staff rude not a good place to stay air-conditioning didn't work phone in the room didnt work
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on Sep 5, 2023
Hello Kathryn, Thank you for taking the time to tell us about your stay at the Red Roof Inn Ardmore. I am disappointed that your experience did not meet your expectations which prompt your 1/5 score. The situation you described regarding the lack of cleanliness in the room, the staff you found to be rude amongst all the other concerns highlighted is truly regrettable and I am very sorry for your experience. To uphold our company's high standards, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRediResponse Specialist

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on Sep 1, 2023
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Haley

Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on Sep 9, 2023
Hello Haley,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Ardmore appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

10/10 Excellent

Sommer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Sharma RediResponse Specialist on Aug 16, 2023
Hello Sommer,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ARDMORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on Aug 9, 2023
Hello Darrell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Deneice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on Aug 8, 2023
Hello Deneice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

4/10 Poor

Lori

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Me representative that check this hand was very rude cuz the sound with us all said take her business elsewhere one of the rooms have blood on the sheets if they had it already charged my credit card I went somewhere else
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialis on Aug 7, 2023
Dear Lori,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ARDMORE. I was saddened to read that your stay fell short of your expectations due to indicated unprofessional staff encounter and unclean condition. Please know that this isn't an accepted level of service within our establishment and will be taken into consideration. Please accept our sincerest apologies. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Recordo Rediresponse Specialis

4/10 Poor

William

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Flat pillows no phone in room, only light was in the ceiling and only lit half of the room. Breakfast was not as pictured. Will not return
Stayed 2 nights in Jul 2023
Response from Xao RediResponse Specialist on Jul 31, 2023
Thanks for sharing your feedback with us, William. The team at our Red Roof Inn Ardmore was saddened to see that we failed to provide you with a satisfactory stay. You stated that the lack of a phone and the breakfast not meeting your expectations, along with your other concerns hindered your stay. As such, your feedback will be kept into consideration going forward.I appreciate that you brought this to our attention. I wish you all the best in your future travels.Best wishes,XaoRediResponse Specialist

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Gross
I should have taken photos. The first room we got the sheets were dirty as well as the entire room so they moved us. The 2nd was slightly better than the first but not much.
Stayed 1 night in Jul 2023
Response from Xao RediResponse Specialist on Jul 30, 2023
Hello Valued Guest,Your review of the Red Roof Inn Ardmore was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. You stated that the first room was dirty and that the second rom was not much better. Please accept our apologies for this.Thank you again for your review. It would be our pleasure to provide you with a better experience in the future.With thanks,XaoRediResponse Specialist

4/10 Poor

Myra

Refrigerator was leaking in the room. The breakfast was terrible..
Stayed 1 night in Jul 2023
Response from Xao RediResponse Specialist on Jul 28, 2023
Thanks for sharing with us Myra. Our team at the Red Roof Inn Ardmore was saddened to read that your stay was not ideal. You stated that the refrigerator was leaking and that the breakfast was not to your liking. As such, your feedback has been shared with the property.Thanks again for sharing with us. We look forward to hosting you again in the future.RegardsXaoRediResponse Specialist

2/10 Terrible

Yaneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were very dirty and had roches. Sheets were not clean stains all over and had a lot of commotion going on very run down and even the lobby smelled like cigarettes. Rooms were supposed to be smoking free and were not. Very bad experience
Stayed 2 nights in Jul 2023
Response from Xao RediResponse Specialist on Jul 28, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Ardmore, Yaneth. I am sorry that your experience did not meet your expectations. You stated that the dirty rooms and the insects listed, along with the other highlighted issues hindered your stay. We work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property. Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRediResponse Specialist

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste if Money
There were bed bugs and roaches and the room was not clean. The toilet would not flush. We did not stay the second night and manager was supposed to call us about a refund and never did.
Stayed 2 nights in Jul 2023
Response from Gabrielle RediResponse Specialist on Jul 26, 2023
Thank you for taking a moment to leave a review, Brenda. Myself and the staff at the Red Roof Inn Ardmore were disappointed to see your 2/10 score following your stay. You indicated that the pest you reported, the unclean room and the other concerns mentioned hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. In regards to your refund, please contact the property or your booking source directly to be assisted.Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy but cheap
the sheets were clean, but everything else was filthy. Stains on comforter. i saw some bugs. Noisy air conditioner, but it worked. At least the room didn't cost much, i got what i paid for.
Stayed 1 night in Jul 2023
Response from Xao RediResponse Specialist on Jul 23, 2023
Thank you for sharing with us, Timothy. We were saddened to see that your stay at the Red Roof Inn Ardmore was not to your liking. You stated that while the sheets were clean and our property was affordable, you had various issues, such as the reported insects and the poor cleanliness. We work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to address your concerns, I have shared your comments with the property.Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future. Thank you once again for your shared feedback and it would be our pleasure to improve the impression left with you.With thanks,XaoRediResponse Specialist

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kamaria RediResponse Specialist on Jul 21, 2023
Hello Paul, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ARDMORE and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

4/10 Poor

Joshua

Business traveler
Liked: Cleanliness, property conditions & facilities
Front desk was very helpful when my reservation was mysteriously lost. However the room above mine sounded like it was being remodeled until 4 am
Stayed 1 night in Jul 2023
Response from Xao RediResponse Specialist on Jul 19, 2023
Thank you for sharing your feedback with us, Joshua. The team at the Red Roof Inn Ardmore was pleased to know that you were fond of our helpful front desk staff. However, you made mention of the noise disturbances from another room. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRediResponse Specialist

2/10 Terrible

Tiffany, Depew

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were absolutely nasty! 1of our rooms was not even cleaned since the last guest checked out. Environment seemed very unsafe. The front desk lady acted very shady and horrible customer service.
Stayed 1 night in Jul 2023
Response from Devorine RediResponse Specialist on Jul 11, 2023
Thank you for taking the time to tell us about your stay at the Red Roof Inn Ardmore, Tiffany. I am sorry that your experience did not meet your expectations as you indicated the room was nasty, the environment seemed very unsafe and the front desk lady acted very shady and horrible customer service. Please accept our sincerest apologies. Ultimately we aim for all guest to have a positive, clean and comfortable stay, so I am disappointed that was not achieved. To uphold our company's high standards, your honest remarks are appreciated and will be reviewed in an effort to have your concerns addressed and used as a coaching opportunity for staff moving forward as we strive to become the brand of choice.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on Jul 10, 2023
Hi Maria, I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Ardmore. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

4/10 Poor

Chandra

Business traveler
Disliked: Cleanliness, property conditions & facilities
Smokey entry and booked a king room and only had full when I arrived. TV didn’t work and curtains were ragged. Needs better care given to the facility
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialist on Jul 6, 2023
Hello Chandra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ARDMORE. It's truly disheartening to hear that your experience didn't meet your expectations due to a broken TV, the condition of the curtains not to your liking and not getting the bed type you requested. Please know that this is not a standard that we stand for and we will take your comments into consideration to ensure your satisfaction. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist