Ratings based on 8 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
75% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
2.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by washington

Posted Dec 25, 2014 on Hotels.com
Comment from Hotel Management
Mar 14, 2015 by MANAGMENT, Hotel Management
greetings!!
3 out of 5
by Barbfrom Medicine Hat, Alberta

It was OK

Posted Feb 18, 2014
Pros: The separate buildings for rooms and the gardens
Cons: The mattresses probably could be replaced and the hot water needs improvement
Location: We hiked down to the waterfall and it was beautiful. The volcano was unfortunately completely covered in cloud while we were there
The bed was uncomfortable and our room had no hot water at all the night we checked in and only about 45 seconds worth the next morning as we were trying to clean up. The exterior of the property and the staff were fantastic!!!
Comment from Hotel Management
Mar 12, 2015 by Arenal Country Inn, Hotel Management
Dear Barb! Thank you very much for your review on Tripadvisor. I would therefore like to sincerely apologise for the inconveniences you experienced. We are currently in the process of upgrading all our services improve the efficiency of the services we provide. We are sorry to read your experience with us wasn’t as expected. We are working hard to taken care of and we must have failed.. I would like to take this opportunity to share with you that we are doing our best to improve the quality. I assure you we will take your comments into consideration for future improvements. We will be happy to provide you a better experience next time. Greetings!
1 out of 5
Recommended
for Families
by 環境の人from 日本

不便なホテル

Posted Dec 19, 2013 on Hotels.com
ホテルは街から遠くに有り、ホテルにレストランがないので、昼夜食は街まで行かねばならない。そして安全のためにタクシーを利用しなければならない。テレビ台が高すぎて、見ていると、首が痛くなる高さである。ヘアードライアーが置いてあったが、動かなかった。金庫もあるが、キーがなく、操作できなかった。テレビもいくらかのチャンネルの放送が音声がなかった。こうしたサービスに対する、普段のチェックがなされていないことが分かる。車のない人にはお勧めできない。
4 out of 5
Recommended
by A verified traveler

Decent hotel at a great price

Posted Apr 2, 2013 on Hotels.com
This hotel is a bit small- our private transport driver did not know it and had to ask a few locals where it is. Once we found it, however, it was a nice place to stay. The rooms are bungalow style, with 2 rooms per bungalow. There is a pool, and breakfast is offered each morning. Breakfast consisted of gallo pinto, eggs, and fruit. Best gallo pinto I had in Costa Rica. Hotel was a 10 minute walk from La Forntuna. Lady at front desk was very helpful, helping book tours.
3 out of 5
Recommended
for Everyone
by Dan and Brendafrom Vancouver Island, British Columbia, Canada

Just O K

Posted Feb 15, 2012
Pros: Not bad in a pinch
Cons: Noise, grounds needed a lot of cleanup
Location: Walking distance to a pub and to town
Budget accomodations close to town. Nice volcano view from the pool. Busy road right behind the cabinas all night long.
2 out of 5
by A verified traveler

Nightmare

Posted Jan 25, 2012 on Hotels.com
Room too small. Hot water would not work. Wake up call never happened. Worse hotel I've been in in the last 40 years!
4 out of 5
Recommended
by A verified travelerfrom Argentina

This traveler left a rating score only Posted Aug 2, 2011 on Hotels.com
5 out of 5
Recommended
by A verified traveler

Posted Jan 27, 2011 on Hotels.com
Location: The town of La Fortuna is shabby, this hotel is a little out of town, which is good.
For the price, this was an excellent choice -- very clean and comfortable -- not a luxury hotel, but doesn't purport to be. Nice breakfast, nice pool, view of the Volcano and security -- important here. The problem at check-in was not the hotel's fault.
Comment from Hotel Management
May 25, 2013 by HaciendadelMar, Hotel Management
Thank you very much for your comments, for us was a pleasure to assit all our guest, we hope to see you soon.