Ratings based on 120 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Apr 27, 2015
This hotel was great, comfortable, clean, and huge in size! The view to the volcano was great from my room, the staff is very friendly! Food was delious and all the waiters are great! They only one thing I wish they had a mini fridge in the room!
Comment from Hotel Management
May 7, 2015 by Guest Service, Hotel Management
Dear guest We're glad to see you had a good time with us during your stay. It is ice to know that the views from our location, our staff and food services were all part of your enjoyment.
3 out of 5
by A verified travelerfrom Arkansas

Seen Better Days

Posted Mar 29, 2015
On the positive side, this hotel is in a good location at the base of the Arenal volcano. Also, hotel staff provided good service. However, this hotel is showing its age. Our air conditioning didn't work and the sliding glass doors in the room were old, didn't close well or lock properly. The buildings were covered in mildew and many of the walkway lights were in need of repair so take a flashlight. The gym was a joke with very few, very old and beat up machines. Even the towels they give you at the pool were old and becoming tattered.
3 out of 5
by A verified traveler

thermal spring pools out operation

Posted Mar 23, 2015
Pros: The location at the foot of the volcano with unobstructed view to its flanks.
Cons: The design of the breakfast and dining room lacks atmosphere, being a large room with little decor, becomes noise with lots of people and kids.
We booked this hotel for its cascading thermal spring pools which look good on the photos. However, upon arrival we found them inoperative due to technical issues which appear not to be new.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Allen, Texas

PURA VIDA!!

Posted Mar 18, 2015
Pros: Everything! Staff...Food...Cleanness...The Garden...I can go on and on!
Cons: I would have to say what could be improved is maybe putting out some soft lights on the outdoor walkways. At night could get a little dark in garden.
Location: Visit hot springs, La Fortuna Waterfalls, ATV, Horseback Riding, Spa, Visit the beautiful Catholic church and shopping in Fortuna
The Arenal Volcano was the most breathtaking view from our room that we have ever experience! The staff was amazing friendly and helpful! Starting with Felix Jimenez who was so helpful with my questions with the hotel and tours prior to our visit. Wilmer (Koloches) and Jacklyn at the front desk received us with a big welcome and drinks waiting for us! My husband took me here for my 40th birthday and this by far will be the most memorable vacation ever! As strolling through the beautiful garden we met Gilberth (Gardener) who was amazingly welcoming and made me feel very special by taking the time to make me a beautiful birthday floral arrangement and delivered to our room!! Housekeeper cleaned our room beautifully and left us a cute display made out of towels each night. Felix also helped my husband in organizing a beautiful outdoor candlelight dinner with the help of our private waiter Jose Alisondo. Who made the best dessert while we watched!! Husband also hired a guitarist (Acoustica Lounge) to make this night AMAZING!! They made this so easy for my husband to surprise me with! And boy did they do an amazing job! I am still very impressed! This place by far will be my #1 recommendation destination to visit!
Comment from Hotel Management
May 7, 2015 by Guest Service, Hotel Management
Dear Guest We're very glad to know you enjoyed you stay with us. and to see that your stay was during a special occasion for you. It is always nice to see that our guests enjoy to the fullest their stay with us, and your stay was a special one, filled with tours, wonderfull views, music, relaxing and celebration. It is also nice to know that you had a nice experience and that our staff help you and your husband feel welcomed.
2 out of 5
by A verified travelerfrom Atlanta

Posted Mar 16, 2015
The staff of the hotel was very nice and the grounds were beautiful. Be prepared the rooms are filled with bugs the drapes have mold on them and the room smelled of mold. In addition when we requested a car to take us to the airport they quoted us $400. According to Expedia it says they offer transfers to the airport for $215. We would not recommend this hotel. (we contacted a service we used in Liberia that charged us $200).
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

Posted Mar 16, 2015
We were traveling with our three kids (11, 16 and 19) plus a friend. We had two double rooms that connected. The resort has absolutely beautiful views and nice facilities. The staff is very warm and helpful. We had plenty of room for the six of us. The included breakfast was very good. The dinner was on the expensive side but good fresh quality. Overall we enjoyed our stay very much and would recommend the resort.
Comment from Hotel Management
May 7, 2015 by Guest service, Hotel Management
Dear guest Thanks for your positive comments. We're very glad to know you had a wonderful family time with us and that we reached your expectations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milan,IN

Beautiful views and grounds

Posted Mar 11, 2015
Pros: see above
Cons: see above
Location: We went zip lining, hiking, safari float, and walked to a waterfall. All was BEAUTIFUL!! Beware odds are really good you WILL get rained on.
The volcano views were wonderful and all the flowers on the grounds were beautiful! Our room was clean, but we did have ants in the bathroom. Remember you are in the rain forest. Even with the air conditioning on things don't dry very well. We did use our balcony to dry some things and you can make a hot box with the sun and balcony windows! The restaurant does need a little help. They need a rotating menu so that it isn't the same thing every night. We went in to town 1 night to eat, but it is a 16.00 cab ride each way. The restaurant can make anything from the pool bar menu. We booked the safari float through the hotel and Hubert was amazing. The hot springs are not hot, but the hot tub in the room is. All staff was very friendly and you can't beat the views.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SK, Canada

Beautifully Located

Posted Mar 6, 2015
We really enjoyed our stay. Beautiful estate. Well manicured and maintained. Staff was always friendly and helpful. Chefs did an outstanding job on our meals ordered. Would love to visit paradise again.
5 out of 5
Recommended
for Couples
by Scottfrom costa rica

Best in Arenal!

Posted Mar 5, 2015 
Simple the best!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico DF

Excelente opción en el Arenal

Posted Mar 3, 2015
Cons: La temperatura de las aguas termales
Excelentes habitaciones, muy buena comida, el personal muy amable y el hotel es muy bonito. El único pero que tengo es que las aguas termales estaban apenas tibias..........esto fue una decepción para todos, en especial para mis hijos que tenían la ilusión de meterse al agua caliente con la lluvia que nos toco.