Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockford, IL

Attentive Staff, Pleasant Stay

Posted Jul 27, 2014
First time vacation to Costa Rica and traveled as a family with two children ages 8 and 13. The hotel had a very pleasant check in procedure and were very attentive to our needs, one night even assisting in ordering delivery from a local restaurant. The room was clean, large, and the day bed was comfortable and assisted with sleeping arrangements. Both children loved the surprise towel animals which awaited daily upon our return to the room. We also loved the hot springs on the hotel grounds, and the wildlife observing numerous birds and an armadillo. I only wish the clouds would have cleared so we could have seen the full beauty of Mt Arenal.The restaurant had limited menu options, and was quite some distance from other restaurants in the city if you did not have personal transportation. Both my wife and I ordered sea food from the restaurant on separate nights and both ended up with upset stomachs. All and all I would highly recommend the Arenal Kioro Suites and Spa Resort but a shuttle service to and from La Fortuna would make this great resort - superb!
5 out of 5
Recommended
for Everyone
by A verified traveler from Port St Lucie, Fl

Beautiful hotel grounds

Posted Jul 21, 2014
Location: Many adventure tours to choose fom all near by. La Fiportina waterfall was about 10 minutes away as well as hanging bridges tour.
Hotel was close to town of La Fortuna, and many places to eat. Breakfast at Kioro was delicious. We did not get to see the top of volcano because of clouds, but still had great views. Staff was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Ga

Beautiful Hotel and Excellent Service

Posted Jul 19, 2014
Cons: There is only one restaurant that serves dinner and we found it a bit pricey. We took taxis into town most nights for local cuisine.
Location: We went white water rafting down the Balsa river, hiked the volcano and did the hanging bridges tour - all were excellent.
We really enjoyed our days in Arenal. What a beautiful and relaxing place. The rooms were large and comfortably accommodated our family of 4. We had a great view of the volcano, except on the rainy day. The staff were all very friendly and helpful which contributed very positively to our experience. We can't say enough about the staff. We would definitely recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wow - what a place!

Posted Jun 28, 2014
We travel a lot and this stay turned about to be one of the best. We loved the hotel and staff and the views of the volcano were amazing.
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Large rooms, avoid the restaurant for dinner.

Posted Jun 25, 2014
The rooms are spacious and clean and the hot tub is very convenient. The hot springs were tepid, but beautiful. The restaurant for dinner should have been a pass as the menu seems a bit tired and the food meh. Breakfast was good with smaller crowds, but I feel that the staff has a hard time keeping up with larger groups.
4 out of 5
Recommended
for Everyone
by alan from canada

Spectacular location, comfortable room

Posted May 20, 2014
Pros: Hotel grounds, room, views,
Cons: Restaurant both meal quality and service (apart from breakfast buffet)
Location: Area is amazing, Arenal lake, walking in national park, Fortuna.
The facilities, springs, grounds, common areas are wonderful. The breakfast buffet is excellent. Our room was spacious and clean, quiet and comfortable. Dinner was good, but not outstanding, service, particularly in the restaurant is acceptable, but not great. Hotel staff, especially on reception, were very good indeed. Good, world class resort standard, with OK, but not great, restaurant.
5 out of 5
Recommended
for Families
by Stephanie from Naples, Fl

Nice spacious hotel close to lots of activities

Posted May 14, 2014
The hotel rooms are extremely spacious. The hot springs are nice, and the hotel staff were extremely helpful. We were greeted upon arrival with a complimentary drink, and there is free wifi in the whole resort. The hotel books all the activities for you and all of them have transportation available.
5 out of 5
Recommended
for Families
by Max

Excellent, invisible but omnipresent service

Posted May 6, 2014
Pros: We very much liked how clean it was everywhere and how helpful the staff was.
Cons: Our room window were facing the walking path, so that anybody coming to the building could see right into our beds. Leaving hard shades is a not ideal
Location: There are lots of tour agencies in the near city of La Fortuna where you can book horse riding, volcano hiking, rainforest trips. Quite a neat place.
We found the help was always where we needed it, without staff actually being annoying or visible. Seemed like all the maintenance was done overnight - we never saw anyone raking, sweeping the paths or cleaning the pool, but somehow even in the rainy season that we hit the pool was clean in the morning, no dirt anywhere on the trails. The food in the restaurant was tasty, but not exactly cheap, which is not a surprise for such a luxury hotel. The staff was very helpful booking outside trips, cabs, buses, etc. which is helpful given we don't speak Spanish.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful View; Great Location!

Posted Apr 26, 2014
Pros: The staff were very friendly and helpful. We loved our room and the volcano views. The hot springs were fabulous.
Cons: The pool was nice but very shallow. We were wishing for a small convenience store - which actually opened up the day we left.
We really enjoyed our stay. The staff was friendly, the room was beautiful, the food was delicious. The amazing views of the volcano were a highlight of our trip.
5 out of 5
Recommended
for Everyone
by Amanda from London

Lovely hotel with a fantastic view

Posted Apr 14, 2014
Pros: View, room, staff, location
Felt relaxed from the moment we arrived. Hotel is lovely, staff are great, spacious rooms and reasonable food. Could sit and look at the volcano for hours!