Ratings based on 240 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from el paso, tx
Nice hotelPosted Sep 8, 2014
Love the hot springs beautiful hotel and confortable
for Everyoneby A verified traveler from trumbull, ct
Beautiful hotel with a volcano viewPosted Aug 22, 2014
Hotel was great, staff was helpful and the view was awesome ! Yes there is a lot of walking but the shuttle were always on call
for Everyoneby A verified traveler from York UK
Great place for relaxing and adventures!Posted Aug 20, 2014
Outstanding views of volcano from all rooms. Lovely terrace area with rocking chairs for relaxing. Brilliant pools with great views and swim up bars. Thermal pools and Jacuzzis easily accessible and very relaxing. Chalet rooms spacious and private with beautiful gardens to provide delightful Vista and chance to see hummingbirds and butterflies. Staff very friendly and helpful in all aspects that made our stay a memorable one. They are very accommodating and knowledgeable about the trips and activities available. Would highly recommend the quad bike tour exhilarating and informative and great fun.
by A verified traveler from Tamarindo, Costa Rica
Very disappointingPosted Aug 5, 2014
We are Costa Rican and chose this hotel via Internet. Their swiming pools were filled with flotating mold, their bathrooms needs to be updated also filled with mold. The breakfast staff was very rude to our party of 7 saying we couldn't eat together. I was so embarrassed my family had to stay there. We were very dissapointed.
by A verified traveler from Virginia Beach
Not at all what we were expectingPosted Aug 4, 2014
Pros: Grounds were nicely landscaped, room was nice
1. We called the hotel for directions. Receptionist directions were HORRABLE. 2. Staff very rude 3. NO HOT SPRINGS. heated Swinning pool ONLY 4. Restaurant staff rude breakfast and dinner. 5. property very dimmley lit
for Everyoneby A verified traveler
Beautifully kept landscape, excellent service.Posted Jul 24, 2014
Pros: Location and service.
Cons: Low cost frequent (hourly) shuttle service to La Fortuna for going to restaurants, site seeing, etc.
Excellent lookout of mountains, well maintained landscape, quiet, and execellent overall service. Good breakfast and good food at the restaurant.
for Everyoneby A verified traveler from costa rica
Excellent for a relaxing weekendPosted Jul 14, 2014
Great service... Great facilities and staff. Highly recommend for people looking for a peaceful stay sourunded by nature and relax.
for Couplesby A verified traveler
Hotel that naturally integrates with naturePosted Jun 29, 2014
Pros: Location and integration with nature
Location: Low Wifi signal in my room and high laundry prices
Excellent service, facilities, and design. Great beds with big windows that can be opened to experience the rainforest at your feet.
for Everyoneby A verified traveler from Houston
Would stay here againPosted Jun 16, 2014
Pros: Beautiful grounds
Cons: Add ceiling fans
Location: Horseback riding, waterfall and hot springs
Convenient location. Family friendly. Beautiful view.
for Everyoneby Patti from Niceville Florida
Great 25th Anniversary getaway!Posted Jun 11, 2014
Pros: Great breakfast buffet with a great view of the Arenal.
Location: The location was close to all the rainforest and waterfalls activities.
Loved the privacy each room provided! Beautiful patio and wet bars.