Ratings based on 245 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom fort lauderdale

Nice place but don't use AC

Posted Nov 22, 2014
Pros: Grounds, heated pool, food.
Cons: Signage to enter property is quite poor. AC units /filters must be cleaned more regulations.
Very nice , well-maintained grounds. Friendly , professional staff . Good food. Seafood Risotto was SUPERB. Although rooms were quite large and clean, AC units must not have been cleaned. Both my roommate and myself awoke with sore throats and nasal drip and congestion, which went away the day after we left. Entrance to property hidden behind another Hotel and that hotel's large sign. Had to ask a nearby hotel for specific directions to Arenal Manoa.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel in secluded area on a working dairy f

Posted Nov 11, 2014
Pros: Location and privacy.
Cons: Some staff are not as friendly or attentive as they should be.
Location: Great location.
I loved our stay at Arenal Manoa. On our second day we were able to see the volcano with no cloud cover.
Comment from Hotel Management
Nov 21, 2014 by MANAGMENT, Hotel Management
Dear Guest Thanks for your comments , we glad to meet with your travel expectations. You are always welcome ..thanks for visit us .
3 out of 5
by A verified travelerfrom denver-

close to la fortuna-but hotel had many problems

Posted Sep 20, 2014
Pros: close to la fortuna
Cons: lots!!!-clean the rooms ,Bedding, Pillows & curtains!! also toilet ran all night & give people more than 1 towel.
Location: hanging bridge
we chose to stay here but there were many problems,not enough towels-hand & face. Pillows smelled old & curtains were very dirty& smelled bad also. our internet did not work most of the time. we could not really ask for anything-hardly anybody knew English. would not stay here again-too many in the area that were cheaper & nicer.
Comment from Hotel Management
Oct 5, 2014 by MANAGMENT, Hotel Management
Dear Guest: We are very sorry that your visit did not meet your expectations Thank you for your comments and its very important to us, we have some details that we need to improve. I would like to clarify the hotel staff are bilingual so it we find little comment. but thanks again for taking your time and write us we appreciate Best Regars
4 out of 5
Recommended
for Everyone
by A verified travelerfrom el paso, tx

Nice hotel

Posted Sep 8, 2014
Love the hot springs beautiful hotel and confortable
Comment from Hotel Management
Oct 5, 2014 by MANAGMENT, Hotel Management
Dear kenia thank you for having stayed with us and we appreciate for your beautiful comments, ...Best Regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom trumbull, ct

Beautiful hotel with a volcano view

Posted Aug 22, 2014
Hotel was great, staff was helpful and the view was awesome ! Yes there is a lot of walking but the shuttle were always on call
Comment from Hotel Management
Oct 10, 2014 by MANAGMENT, Hotel Management
Dear Patty Thanks for your comments We appreciate your comments and we are glad to meet your expectations travel .. Best Regards
Comment from Hotel Management
Oct 10, 2014 by MANAGMENT, Hotel Management
Dear Patty Thanks for your comments , we were glad to meet your travel expectations thanks for visit us .. Regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom York UK

Great place for relaxing and adventures!

Posted Aug 20, 2014
Outstanding views of volcano from all rooms. Lovely terrace area with rocking chairs for relaxing. Brilliant pools with great views and swim up bars. Thermal pools and Jacuzzis easily accessible and very relaxing. Chalet rooms spacious and private with beautiful gardens to provide delightful Vista and chance to see hummingbirds and butterflies. Staff very friendly and helpful in all aspects that made our stay a memorable one. They are very accommodating and knowledgeable about the trips and activities available. Would highly recommend the quad bike tour exhilarating and informative and great fun.
Comment from Hotel Management
Oct 5, 2014 by MANAGMENT, Hotel Management
Dear Jack we appreciate your comments We are very grateful that you chose us as your Hotel in the area also we are glad to note that had a nice experience with us, Best Regards
1 out of 5
by A verified travelerfrom Tamarindo, Costa Rica

Very disappointing

Posted Aug 5, 2014
We are Costa Rican and chose this hotel via Internet. Their swiming pools were filled with flotating mold, their bathrooms needs to be updated also filled with mold. The breakfast staff was very rude to our party of 7 saying we couldn't eat together. I was so embarrassed my family had to stay there. We were very dissapointed.
Comment from Hotel Management
Oct 5, 2014 by MANAGMENT, Hotel Management
Dear Evie Thanks for your comments We are very sorry for any inconvenience caused during your stay, we sincerely apologize for not meet your expectations. We have a hostess in the Restaurant to which is responsible for providing the necessary assistance to guests.
2 out of 5
by A verified travelerfrom Virginia Beach

Not at all what we were expecting

Posted Aug 4, 2014
Pros: Grounds were nicely landscaped, room was nice
Cons: Staff
1. We called the hotel for directions. Receptionist directions were HORRABLE. 2. Staff very rude 3. NO HOT SPRINGS. heated Swinning pool ONLY 4. Restaurant staff rude breakfast and dinner. 5. property very dimmley lit
Comment from Hotel Management
Oct 10, 2014 by MANAGMENT, Hotel Management
Dear Bruce We apologize for any inconvenience and we sorry for not complying with your travel expectations Thanks for comments it helps us for improving .. Best Regards
Comment from Hotel Management
Oct 10, 2014 by MANAGMENT, Hotel Management
Dear Bruce The objective of the hotel is provide a good service so we apologize for any inconvenience , and we have two pools in the property one with hot water and the other with cold water ... thanks for take your time and write us . Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautifully kept landscape, excellent service.

Posted Jul 24, 2014
Pros: Location and service.
Cons: Low cost frequent (hourly) shuttle service to La Fortuna for going to restaurants, site seeing, etc.
Excellent lookout of mountains, well maintained landscape, quiet, and execellent overall service. Good breakfast and good food at the restaurant.
Comment from Hotel Management
Oct 10, 2014 by MANAGMENT, Hotel Management
Dear Guest We appreciate your comments and thanks visit us its was pleasure have you as our guest .. Regards
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Secluded

Posted Jul 18, 2014 on Hotels.com
Beautiful grounds, friendly staff, and great pools. It is very far from town and it costs $12.00 each way to get there.
Comment from Hotel Management
Oct 9, 2014 by MANAGMENT, Hotel Management
Dear Guest We appreciate your comments and we glad to know we fulfilled your travel expectations .. Thank your visit us