Outdoor pool, sun loungers

Reviews of Arenal Paraíso Resort & Thermo Mineral Hot Springs

3.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 383 out of 951 reviews" "
Rating 8 - Good. 330 out of 951 reviews" "
Rating 6 - Okay. 150 out of 951 reviews" "
Rating 4 - Poor. 51 out of 951 reviews" "
Rating 2 - Terrible. 37 out of 951 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francesca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing landscape and facilities. Super clean and beautiful and very close to every National Park
Stayed 2 nights in Mar 2024

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous!! Wonderful!! The website really undersells this property. We booked because little else was available and wasn't expecting a lot. But it was great! Our little bungalow was surrounded by trees and beautiful birds. The staff were all super friendly and helpful. The hot springs looks gross in the pictures on the website but are actually lovely in person. There are a whole series with different temperatures. It is cool enough in the evening that it felt great to relax in them and visit. And in the day time when it is warmer, they have a nice blue colored cold pool that our kids loved. The swim up bar and outdoor restaurant were lovely. And the included breakfast was great! Tropical fruits, made to order omelets, pastries, plantains etc... The location of the hotel is also great - close to many of the excursions or you can book right through the hotel to do things on-property (which we didn't do). Overall, we LOVED this beautiful hotel and would definitely recommend it. Wish we could have stayed longer.
Stayed 3 nights in Mar 2024

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good time here
Stayed 2 nights in Mar 2024

10/10 Excellent

Sileny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Adele

Stayed 2 nights in Feb 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Great places
Stayed 1 night in Feb 2024

4/10 Poor

Alejandro

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Atul

Traveled with family and small children
Disliked: Property conditions & facilities
I booked 2 rooms for 3 nights. One of the rooms had leaky toilet and smell in the bathroom. After complaining to front desk, they in the morning, I was expecting it to be fixed in the evening after we came back from sightseeing. However, it was disappointingly not. Complained again to front desk, they said I have to be physically be in the room while the plumber fixes it, which again the plumber did not show up for 2 hours. I had to leave with my family for dinner so asked them to fix in our abscence since we cannot wait for him forever. After coming back later in the night, nothing fixed yet. Finally I had to sit at the front desk and convince them to change our room to another one as my family couldn't stay in wet, leaky and smelly room. They thankfully agreed and gave us a different room. We then had to repack all our bags and belongings, drive the car to other side of the property -- at 11:30pm!! Disappointing maintenance procedure and slow responses.
Stayed 4 nights in Dec 2023

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Sandeep, westborough

Liked: Cleanliness, staff & service, property conditions & facilities
Nice setup, the bathroom is little dated. hot springs are good but only 1 is warm.
Stayed 2 nights in Dec 2023

10/10 Excellent

Luis

Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Li

Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. Overall experience was great. One night, power was on and off for a few hours. Called taxi once but receptionist handled the arrangement poorly.
Stayed 4 nights in Dec 2023

2/10 Terrible

Nivi

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The amenities and location were great but the room itself was really bad, broken doors, cracked wood walls with bugs coming in, no hot water, bad bathrooms etc. Not worth the money we paid.
Stayed 2 nights in Dec 2023

4/10 Poor

Xiaoyong

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location and hot spring water are great! The view is very good, facing the vocals. However, the water for shower is terrible. We stayed there 3 nights, 2 out of 3 there was no water for shower.
Stayed 2 nights in Dec 2023

10/10 Excellent

Maharukh

Stayed 1 night in Dec 2023

8/10 Good

Dave

Traveled with family
Liked: Amenities
Well located for the volcano. Good hot spring pools.
Stayed 2 nights in Dec 2023

8/10 Good

Cheryl

Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Stayed 2 nights in Dec 2023

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Riley

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Arenal Paraíso Resort & Spa on Dec 15, 2023
Fue un gusto servirte

10/10 Excellent

Sergio

Stayed 1 night in Oct 2023
Response from Arenal Paraíso Resort & Spa on Dec 15, 2023
Muchas gracias, pura vida.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Arenal Paraíso Resort & Spa on Dec 15, 2023
Fue un gusto servirte

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Thermal Water with several pools
Stayed 2 nights in Sep 2023

6/10 Okay

Alonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice (the whole area is beautiful), but it's pretty crowded and there's not much to do in the hotel besides the thermal springs. The whole area is packed with the hotel cabins (there are A LOT). Good price/benefits.
Stayed 1 night in Sep 2023

8/10 Good

Oscar

Stayed 2 nights in Sep 2023

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hope to stay here for my entire trip next time. I loved the separate cabins. It was quiet and peaceful, and had a beautiful view. The cabins weren't perfect though. Definitely do not have any food in your cabin, there's a bug problem. The beds are too hard, really could use a mattress top! First cabin the shower and safe didn't work. Second cabin the refrigerator and safe didn't work. However, the landscaping was beautiful, and the pools were nice. Overall, I would have loved to spend a week there. Hopefully they will fix some of those problems to make the experience perfect. Good value and great location.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Arenal Paraíso Resort & Spa on Sep 7, 2023
Thank you

10/10 Excellent

Mario J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay around Arenal Volcano
We really liked the property and its location, and would definitely stay there again. The property as a whole is really good. The views of the volcano from all around the property are great. Lots of birds around in the morning and we even spotted tu and on the property. The thermal pools, the wet bar and restaurants were excellent. We also loved the breakfast and the vibe of the restaurant where you would go for breakfast. Although the cabins are very nice and quaint, our cabin could use a little upgrading. For example, the shower door kept getting stuck and would fall off causing us to have to remount it on several occasions. Once again, the overall property is excellent and overall we were happy with room, except for the need to do a little bit of work on the cabin (cabin #266). We definitely recommend this property.
Stayed 3 nights in Aug 2023
Response from Arenal Paraíso Resort & Spa on Aug 16, 2023
Greetings, thank you for sharing your opinion, thank you for your excellent rating!It was a pleasure serving you, we greatly appreciate your excellent references, we are glad we were able to satisfy all your needs.

8/10 Good

Pierre-Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot springs! Great breakfast and nice view of the volcano
Stayed 2 nights in Aug 2023
Response from Arenal Paraíso Resort & Spa on Aug 16, 2023
It was a pleasure serving you, we greatly appreciate your excellent references, we are glad we were able to satisfy all your needs.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 more nights because quality is the highest priority at this resort. Thank you!
Stayed 2 nights in Aug 2023
Response from Arenal Paraíso Resort & Spa on Aug 16, 2023
Greetings, thank you for sharing your opinion, thank you for your excellent rating!

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023
Response from Arenal Paraíso Resort & Spa on Aug 16, 2023
It was a pleasure serving you, we greatly appreciate your excellent references, we are glad we were able to satisfy all your needs.

6/10 Okay

Anna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
It was an ok property, the staff in general were nice except one front desk woman that immediately gave an attitude upon arrival. When checked in, we drove to our rooms she forgot to give us key cards (2 families). One major complaint would be the location of the A/C. We tried to change settings and temperature and it was still cold and blew right on us. Overall great food, clean and location in La Fortuna.
Stayed 3 nights in Jul 2023
Response from Arenal Paraíso Resort & Spa on Aug 16, 2023
Thank you for sharing your opinion, for us it is very important to take into account working on these aspects.

10/10 Excellent

Arunkumar

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love private area of hot springs and good staff service
Stayed 3 nights in Jul 2023
Response from Arenal Paraíso Resort & Spa on Aug 2, 2023
It was a pleasure to serve you, see you soon (:

6/10 Okay

Torstyn

Traveled with family
Liked: Cleanliness, staff & service
Beads and mattresses were very thin, pillows rock hard and springs were felt through for a terrible few nights sleep. It’s clearly been many many years since mattress and pillows were updated if ever.
Stayed 1 night in Jul 2023
Response from Arenal Paraíso Resort & Spa on Jul 27, 2023
We are sorry that we did not meet your expectations, this is not usual in our service.Thank you for sharing your opinion, for us it is very important to take into account working on these aspects.

4/10 Poor

Yash

Traveled with group
The first room we received had bugs in the room and in the bathroom.
Stayed 2 nights in Jul 2023
Response from Arenal Paraíso Resort & Spa on Jul 27, 2023
Thank you for sharing your opinion, for us it is very important to take into account working on these aspects. The important thing is that we were able to change your room and solve the situation.

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Arenal Paraíso Resort & Spa on Jul 27, 2023
Greetings, thank you for sharing your opinion, thank you for your excellent rating!

10/10 Excellent

Alexis

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great an peaceful place.
Stayed 1 night in Jul 2023
Response from Arenal Paraíso Resort & Spa on Jul 27, 2023
Iit was a pleasure to serve you, how nice that you enjoyed the beautiful view of the volcano and the place. We are glad we were able to meet all your needs.

8/10 Good

Juan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
There were few people in the check in and restaurant; so we have to wait a little bit longer. The hotel is very beautiful and nice view of the volcano.
Stayed 2 nights in Jul 2023
Response from Arenal Paraíso Resort & Spa on Jul 27, 2023
It was a pleasure to serve you, how nice that you enjoyed the beautiful view of the volcano. We are glad we were able to meet all your needs.

8/10 Good

Marco

Stayed 1 night in Jul 2023
Response from Arenal Paraíso Resort & Spa on Jul 27, 2023
Thank you, have a nice day.

10/10 Excellent

Maxine

Stayed 3 nights in Jul 2023
Response from Arenal Paraíso Resort & Spa on Jul 27, 2023
Thank you for sharing your review.

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property in the La Fortuna area! Incredible views of Arenal Volcano, and the staff were EXCELLENT!
Stayed 3 nights in Jun 2023
Response from Arenal Paraíso Resort & Spa on Jul 27, 2023
It was a pleasure to serve you, we greatly appreciate your excellent references, we are glad we were able to satisfy all your needs.

8/10 Good

Ed

Stayed 3 nights in Jun 2023
Response from Arenal Paraíso Resort & Spa on Jun 30, 2023
Saludos, gracias por compartir tu opinión, ¡gracias por tu calificación!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice family place, with thermal pools on the property.
Stayed 3 nights in Jun 2023
Response from Arenal Paraíso Resort & Spa on Jun 30, 2023
Greetings, thank you for sharing your opinion, thank you for your excellent rating!

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This resort offered a top of the line cottage with an amazing view. We loved the access to the Thermals as well as the close proximity to the town and the adventures of the volcano. Would go back in a minute.
Stayed 3 nights in Jun 2023
Response from Arenal Paraíso Resort & Spa on Jun 30, 2023
It was a pleasure to serve you, we love you enjoyed the view, and thermals. We greatly appreciate your excellent references, we are glad we were able to satisfy all your needs.

10/10 Excellent

Sanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, green and relaxing property. It exceeded my expectations.
Stayed 1 night in Jun 2023
Response from Arenal Paraíso Resort & Spa on Jun 30, 2023
Greetings, thank you for sharing your opinion, thank you for your excellent rating!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was excellent. I’m a private person and enjoyed the very polite and considerate staff.
Stayed 2 nights in Jun 2023
Response from Arenal Paraíso Resort & Spa on Jun 30, 2023
It was a pleasure serving you, we greatly appreciate your excellent references, we are glad we were able to satisfy all your needs

8/10 Good

JOAQUIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Personal muy amable. Limpieza ok. Linda vista del desayunador. Le faltaria una renovacion y mas enchufes (outlets) en las habitaciones.
Stayed 2 nights in Jun 2023
Response from Arenal Paraíso Resort & Spa on Jun 30, 2023
Saludos, muchas gracias por compartir tu experiencia y opiniones, para nosotros es muy importante.

4/10 Poor

Ian, Milton Keynes

Stayed 1 night in Jun 2023
Response from Arenal Paraíso Resort & Spa on Jul 27, 2023
Gracias por tu opinión