Ratings based on 223 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from CRC

Above expected

Posted Sep 17, 2014
I'm from Costa Rica and usually visit a different hotel in Arenal's area, this by far the best hotel I've stayed within this price range
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2014
The hot springs were amazing. The pool bar area was great even with the kids. Breakfast was good. We loved that they love to conserve energy. The complimentary drinks in the mini bar were an added bonus.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, spacious, and with hot springs

Posted Sep 2, 2014
Hotel was great. I would recommend. I liked the hot spring pools, with a wet bar. I liked he restaurant for dining with very affordable choices. Breakfast included was super with great choices as well. My only complaint was the room had a few more bugs I would have liked. Because the bath has naturals plans and it is a little open to the outside some insects can get into the room. Nothing major happened but it kept me on the alert. Location was ok. Not in walking distance from the town, but then only a few hotels are. Most of the nice ones you will need a taxi to move you around. Overall, I would recommend the hotel, staff and other facilities included.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very relaxing stay

Posted Aug 30, 2014
Pros: the view, the hot springs, the landscaping
Cons: it was a perfect stay
Location: it's very close to all the attractions. we went to see the Fortuna waterfalls, did some hiking at the base of the arenal lodge and then zip lining
We stayed at room 305 for one night on August 22-23. I called the hotel and asked for an extra bed and it was already there upon arrival. The room is a bit small but you do not spend too much time in the room anyway. The hot springs are amazing especially in the evening. They were so relaxing after a day of hiking. There is coke, water and beer in the fridge free of charge which was nice. The view of the volcano in the morning was amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Lovely setting

Posted Jul 24, 2014
Pros: The pools, friendly helpful staff.
Cons: Nothing. It really was a great place to stay.
Location: Our day tours included the Hanging Bridges, Butterfly Conservatory. There was also several places to zip line but it was raining hard the entire time.
We only spent two nights but would have liked to stay longer. The resort is well groomed and attractive. Rooms are air conditioned and comfortable, if a little small. The dining areas are open air with a view of the grounds and volcano. We weren't lucky enough to see the volcano because of the rain. Food at the in-house restaurants is good. This is a gated resort off the main road. I hadn't been to this area before so didn't know what to expect. There are many resorts near by and it seems to be a tourist destination. Our favorite part was the large pools and hot pools. Heated by the nearby volcano there are three hot pools with the water running down into a large swimming pool. There is also an unheated pool and swim up bar. This is a very nice place to stay and a safe introduction to Costa Rica, but if you want to experience Costa Rican people and culture this may be a bit too closed off. Of course you can stay here in comfort and safety and venture out into the real world of Costa Rica.
Comment from Hotel Management
Aug 1, 2014 by Edward, Hotel Management
Rochelle Hello dear friend, thank you very much for everything cute and nice that you mentioned about our hotel, thank you for choosing us and we hope to see you back soon. we all hope that your experience in Costa Rica have been the best and have excellent memories, and we will be here waiting for you to make your next vacation be even better. thank you very much and blessings.
5 out of 5
Recommended
for Couples
by A verified traveler from M.V., California

Great Welcome Reception.

Posted Jul 22, 2014
Pros: Location
Cons: none
Location: Outdoor activities like zip line, ATV's, kayaking, hiking and most of all the weather and views.
My wife and friends are greatly surprise on the heart warming welcome surprise by your staff. Privacy on your own cottage. And yes, your breakfast is a fiesta with lots of choices. Pura Vida Arenal CR.
Comment from Hotel Management
Jul 31, 2014 by Edward, Hotel Management
Reneg Hello, It is good to see that you all had a wonderful experience here with us, all of us want to thank you for visiting us and we'll be waiting for the day of your return to serve you in the best possible way one more time. On behalf of the entire team of the Hotel Arenal Springs want to say thank you very much and blessings.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
Great place to stay! Staff is friendly, everything was clean, great food, great pools. Would definitely go back!
Comment from Hotel Management
Jul 31, 2014 by Edward, Hotel Management
hello dear friend, thank you for your comment and thanks for thinking of returning to visit us, we will be here waiting for you to help you out and serve you in the best way possible. Thanks and blessings.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2014
Had a wonderful time and loved the location and hotel . Would definitely go back to this hotel
Comment from Hotel Management
Jul 31, 2014 by Edward, Hotel Management
Hello thank you very much for choosing us and thanks for your nice comments, it's nice to see that you liked the hotel and its location also hope to see you back soon. Thank you very much and blessings.
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Would definitely return!

Posted Jul 1, 2014
Pros: The rooms felt like townhomes, the view was gorgeous, the hot springs, the continental breakfast, the staff...everything was perfect for us!
Location: The hotel was close to everything--we hiked around the volcano and did a hanging bridges hike as well.
From the moment we arrived, we felt like we were completely taken care of! The hotel is beautiful, our view from the front door was the volcano, the thermal hot springs were so nice that we skipped going to one of the attractions, and the breakfast that was included could not have been better! I only wish we could have stayed longer!
Comment from Hotel Management
Jul 31, 2014 by Edward, Hotel Management
Boscha hello, thank you very much for choosing us and thanks for your nice comments, it's nice to see that you liked the hotel and our service, also hope to see you back soon and you can spend more time with us. Thank you very much and blessings.
4 out of 5
Recommended
by RP

This traveler left a rating score only Posted Jun 26, 2014 on Hotels.com